Real Property Management

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: My concerns were not addressed, only dismissed. I do not want other consumers to think problems with this business are unique to their experience.
Regards,
[redacted]

Primarily, there was no wall to wall carpet. This was a throw rug, not tacked down.
1) The owner claims that she notified us of the $3000 carpet which is not the case. We reviewed all records to include the paperwork the owner submitted, and there was nothing noting this carpet. The carpet was not in good condition and not fit to be used anywhere. It was assumed this belonged to the tenant who skipped, and was discarded along with numerous other trashed items. 
2) The lease is between the management company and the tenant.  The security deposit accounting goes to a tenant, not an owner. 
3) At no time did the management company make an illegal attempt to take money. The owner owed money to the property manager and via the management agreement agreed to pay for maintenance.
4) When the tenant was selected, there were no issues. It was the tenant who made bad choices. We cannot control tenants behavior. We can only control how they treat the home. This owner wanted credit information and social security numbers on the tenant. Due to the privacy act, we cannot give this information to owners. This was explained to the owner. 
5) This is not true, and in writing is at the very least, slander. 
6) There was quite a bit of trash coming out of the home. They could not get everything in the truck. What was left would of been taken care of by the cleaning crew.

Terrible people to deal with and they have deceptive leasing practices. Do not be scammed like my family and I were resulting in us being homeless the week after Christmas. They will try to keep deposits and they play ALOT of games with tenants and do not keep track of there properties or maintain them. Their lack of professionalism results in them trying to blame tenants and charge the tenants for Real Property Managements short comings. DO NOT DO BUSINESS with this company.

Thanks for the email.  We have reviewed the ledger for this person and do not see any accounting discrepancies.  All funds that they have sent in the past to satisfy judgements have always been applied towards the judgment.  This latest judgement however is with no right of...

redemption.  This means that we have the right to evict the tenant regardless of whether the judgement has been satisfied.  Thanks.

Please note that as stated in the previous response, the court judgement this time is with "No Right of Redemption".  This means that even if you satisfy the judgement, the eviction will still go through.  I am sorry but this eviction will go ahead as planned.

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, Real Property Management has not fully resolved the issue regarding our...

roof situation. There remains work that has yet to be addressed regarding the interior of the household, specifically the drywall to the areas affected by water leaking into the property. 
Regards,
[redacted]

We have already sent the keys back to this client.With regards to the refund of the setup fee, we respectfully decline.  We performed all of the work that we had agreed to performing, including an initial marketing inspection, marketing the property on several websites and actively...

processing prospective tenant applications.  We even had an applicant that was very interested in renting the property.  The owner cancelled the management agreement since they found a tenant on their own.

This company has been unethical in rental practices. Most recently they raised my rent $100.00 a month after we signed an agreement to remain the sameI have been renting from this company since February 2012. From the beginning, there have been problems. The day I went to sign the lease and get the keys, they had me sign the lease as if everything was ok without being able to do a walk through and then they told me the keys were not available. I received the keys days later only to find the property with no storm doors, no fresh paint, and old dirty carpet that had not been cleaned as agreed. I had no choice but to move in because I had to be out of my old residence the day I finally got the keys (I had just divorced) and all my belongings were in a Uhaul. I had no choice. I had to take my two small children somewhere and I was stuck.The property had no working alarm system, no storm doors, no garage key pad, no garage door openers, no clean/new carpet, no fresh paint, no heating/air upstairs, and only 1 key. I have struggled with this company on so many things, but I stayed because I felt I had no options. I was a divorced mother of two small children, with little income, and I was legally bound to the lease.This property was near my children's school and I didn't want to devastate them more by making them leave their friends and teachers. Going through the divorce was hard enough on them. The company took on new management owners "The Martins" who assured me that the property would be made right and that they apologized for all that I had gone through with the previous management/owners. Mr. Martin actually came out to the property to assess it and said that it was in terrible shape and NEVER should have been rented in that condition. He said that they would fix it... Well the didn't.I renewed my lease the following year based on his promises and hoping that things would get better. I had also lost my job and had surgery, so I knew that I couldn't qualify for anything else, so I stayed.They didn't even want to clean my carpet as they were supposed to with the renewal of the lease. As well, they added fees that weren't even valid. I had a zero balance and they had even sent me a statement stating that I had a 0 balance, but somehow, I now owed more money in addition to the $150 renewal fee.This past January, they sent me an Intent To Renew Statement, stating that my lease would stay at the same amount and I signed it. It was sent on January 28, 2016. I signed it and mailed it back (This is the last year that I planned to rent and I really didn't want to uproot my children in the middle of this school year) A few day later, I was sent a new lease with a $100 RENT INCREASE! The company said they changed their minds and that they wanted $1,350.00 a month now instead of the agreed upon $1,250.00.This is not right and I can't afford that. They gave me no choice and no time to prepare for this. The letter that I signed agreeing to the $1,250.00 should be binding and should stand. please help me and my children. I just need this last year to get in a place to buy a home so this never happens again.They are unethical and should be stopped. I have paid my rent as agreed during this whole time and I should have gotten some type of consideration. This isn't right.Desired SettlementI would like for Real Property to have to refund me the frivolous charges they charged me. I would like them to have to keep my rent at the agreed $1,250.00 until February 2017, which will give me time to move my family into our own home. I would like them to have to come in and replace the carpet and paint the entire home. I would like 1 to 3 months free rent for all the issues they have put me through. I ask that they not be able to add any addition fees/ penalties to my rent while this matter is being resolved and after it is concluded. I would like to have have them never able to do this to anyone again.Business Response Mrs. [redacted] moved into Grand Pines on 01/25/2013. Upon move-in, Mrs. [redacted] is provided a move-in sheet to return back to the management company that discloses any pre-exiting issues that the tenant does not want to be responsible for at the end of the lease. (see attached form) All the items that Mrs. [redacted] listed and then some were addressed over the next 3 months. Each time with Mrs. [redacted] confirmation/or dislike of the work completed. If the work was not satisfactory then it was readdressed until tenant satisfaction was achieved. All work was documented in steps and can be submitted for verification.In November of 2013, a 90 days notice of lease expiration and Intent was mailed out to Mrs. [redacted] to confirm her intentions for the upcoming year. Upon Mrs. [redacted]'s receipt of this notice she called in that she wanted the house painted and carpets cleaned because they were never addressed before she moved in. When we took over management at Real Property Management 08/13, there were no known issues with the complainant that we were aware of. The first time we heard about the mentioned issues was during the time for Mrs. [redacted] to renew her lease for 2014-2015. At that time, Mrs. [redacted] made complaints of the carpet not being cleaned and house not being painted upon initial move-in. She stated that she would renew if these issues were addressed, along with the installation of a AC/ heating unit upstairs. As a result, we looked over Mrs. [redacted]'s move-in form, and maintenance repair logs to get a view of what issues were legitimately not addressed and which were new issues. After reviewing the history, we noticed that all the issues that Mrs. [redacted] listed on her move in form were addressed and work was confirmed by tenant within days/months of her move-in. Including carpet cleaning on 05/31/2013. As a result, we decided it would be best for Mr. Martin to go by the property to assess the items the tenant complained about. Mr. Martin did state that the walls needed to be painted as well as took pictures. He also started that the carpets did need cleaning again. However, the cleaning of carpet is the responsibility of the tenant. The homeowner agreed to the terms Mrs. [redacted] requested and the items were completed upon lease renewal.This year would have been Mrs. [redacted]'s 4th year as a tenant, each year when it is time for her to renew her lease she makes the request to paint and clean carpet. I explained to her before that carpet cleaning is her responsibility as tenant. We have in the past cleaned the carpet as a negotiating tool; however, we have never made it a guideline in the lease. In December 2015, I sent out Mrs. [redacted]'s 60 days notice of lease expiration and intent, at the same rate. However, the next day I got an email from the owner requesting a rent increase of $100. I mailed the corrected notice out to the tenant (the very next day after the initial notice was sent). I understand that it is everyone's desire to not receive a rent increase, but it is a common business practice, as explained to Mrs. [redacted]. We were willing to have the property painted upon her lease renewal, again as a tool of negotiation; however, at this point, Mrs. [redacted] has given notice to vacate. Therefore, we will not be willing to paint until she has vacated, being that the property was painted a year ago. Over the years, including this one, Mrs. [redacted] has not complaints just the common small repair issues. Until it is time for lease renewal, the complaint is more of her quest to not have to pay a rent increase than about repairs. Since she has elected not to renew and given notice, she calls in a maintenance request each weekend. All of her issues are addressed in a timely manner no matter how big or small. We hope that this explains in a little more details what is transpiring, and clears up this complaint. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Ms. Martin's response is untrue and I would like to respond. I have included documents and emails as well.Upon moving in the property, I was told that the carpet would be cleaned or replaced and the property painted before I moved in. I was also told that it would be cleaned yearly upon renewal of my lease. Each year I am made to pay a $150.00 additional fee, which I was told went towards office fees and yearly maintenance such as carpet cleaning, painting, and maintenance on the property.Mr. Martin himself came to visit the property and apologized for the condition and stated it needed to be addressed and that he would. Kenisha Martin NEVER sent out a 60 day notice of lease expiration and intent to renew to me in December 2015. She sent out an intent to renew on January 27, 2015. I received it January 28, 2015 and mailed it back January 30, 2015. (I attached the corresponding emails and documents to verify.) I also paid the rent and mailed Ms. Martin the $150.00 fee.Two weeks later (February 20, 2016), I received a new lease agreement for $100.00 more than the agreed rental rate.I mailed it back to Ms. Martin and asked her to correct it at the agreed $1,250.00 rate. Ms.. Martin stated that they changed their minds and that there would be an increase.This was not the agreed rate and this is unethical and unfair. In addition, Ms. Martin proceeded to hold my $150.00 check until March 16th, after I told her that payment was stopped because she refused to send it back to me and was telling me that it had been mailed back to me two weeks earlier.I have no problem paying my agreed upon rent. I would just like for Ms. Martin to act in an ethical matter and tell the truth about the situation and honor the agreed signed document stating that the rent would continue as $1,250.00I HAVE NOT called in maintenance issues as some type of ploy. There are actual issues that need to be addressed with the property. Right now, the roof has been leaking. I get no benefit in calling in issues. That is what Ms. Martin is supposed to do; take care of the property. Ms. Martin is just a bully and is upset that I am complaining. She has not been truthful and she needs to act in an ethical manner.1.) In conclusion, Ms. Martin NEVER sent me a notice in December (Please see the email from January 28, 2016 in which I am asking for the lease renewal). She is not telling the truth. 2.) She did not do what she was supposed to do in a timely manner. She is a bully and not being truthful.3.) I received the Lease Renewal January 28, 2016 with the renewal rate of $1,250.00 and I signed and mailed it back on January 30, 2016.4.) February 20, 2016, I received a new lease from Ms. Martin with a $100.00 increase. 5.) She did not send it 1 day after the 1st document as she states. It was over 2 weeks later. 6.) Ms. Martin DID NOT tell me that the house would be painted this time as she stated. She told me that she was checking on it (see attached email thread). She NEVER gave ma an answer.7.) I am just asking that my lease be renewed at the agreed upon $1,250.00 rate until February 2017. I will then happily move. I need time now to try to find suitable housing for my small children and myself. I am a divorced mother of two small children and I will need to time to make arrangements.In addition, I have an upcoming surgery as well as my mother having a dismal result from her recent tests on her heart. I will soon be needing to take a leave of absence from work to take care of myself and my mother. This is an absolutely TERRIBLE time for this to be happening. I am not asking for much...I am just asking that my rent not be increased, that I not face any penalties, that Ms. Martin not be able to bully me anymore, and that she tell the truth. I would like the property painted and the carpet cleaned as well. These are things that I was told would be done. In addition, now Ms. Martin is trying to force me out to be spiteful because I have finally stood up for myself and complained. This is just not right. Please help me! (One correction, I did move in 2013, not 2012 as I previously stated. That was a typo.)

WANT FIX HEATING AND AIR CONDITIONS,WINDOWS PALES,BLACK MOLE INSIDE AND OUTSIDE OF HOUSE,BATHROOM TOLIETS LOUD NOISE FLUSHES ON OWN,AND CHIMNEY. I HAVE BEEN LIVING IN THIS HOUSE 5 YRS. NOW FOR THE AMOUNT OF $950.00 A MONTH.I HAVE CALLED THE MAIN OFFICE,MAINTENACE HOTLINE,&COOPERATE OFFICE OF THESES COMPLAINT GOING ON 4MTHS,BUT THEY HAVE SENT ANYONE TO FIX THESE PROBLEMS,BLACK MOLE INSIDE &OUTSIDE OF HOUSE,ICE CYCLES INSIDE THE HOUSE BECAUSE WINDOW PALES ARE PLASTIC,VERY COLD INSIDE THE HOUSE,I HAVE TO CLOSE ALL DOOR EXCEPT BEDROOM AND BATHROOM TO KEEP WARM,LAY TOWELS IN FRONT OF DOOR WAYS,PLASTIC PLACE OUTSIDE OF WINDOWS,LIGHT THE EYES ON STOVE AND OPEN DOORS NOT SAFE DUE TO CARBON DIOXIDE BUT WHATS ELSE TO DO,HAVE A FIRE PLACE BUT CANT USE DUE TO NOT SERVICED,WE HAD TO PLACE A BLANKET INSIDE TO TRY TO BLOCK OUT COLD AIR TO KEEP HOUSE WARM,TOILET IN BEDROOM FLUSHES ON ITS OWN,LIGHT BILL SO HIGH $450.00-$500.00 A MONTH,MY HUSBAND AND I BEEN CALL CONSISTANLY TRYING TO HAVE SOME ONE TO COME OUT TO FIX THESE PROBLEMS,OUT OF THE 5 YEARS OF STAYING HERE WE ONLY BEEN LATE PAYING RENT 3 TIME,BUT EACH TIME LATE FEE OF $95.00 AND $950.00 WAS SENT,THIS IS THE THIRD TIME THEY HAVE CHANGED MANAGEMENT,WE JUST RENEWED OUR LIST IN NOV.2014,DUE TO PROMISES ALL PROBLEMS WILL BE FIX,RPM STATED WILL INSPECT THE HOUSE AND ALL PROBLEMS WILL BE FIXED,PAINT INSIDE OF HOUSE,CHANGE PUT DOWN NEW CARPETS,RENTERS HAVE RIGHTS TO CAN I HOLD MARCH OF 2015 RENT,BECAUSE IT SEEMS TO USE THAT ALL THEY WANT AND THEY DONT CARE HOW MY FAMILY LIVE,WE WANT TO MOVE OUT BUT WE DONT WANT THIS ON OUR CREDIT,WE NEED HELP I EVEN CALL LEGAL SERVICE TODAY TO GET HELP AWAITNG CALL RETURN,PAYING THIS AMOUNT OF MONEY WE DONT DESIRE TO LIVE LIKE THIS,PLEASE HELP,SHOULD WE BREAK THIS LEASE AND HIRE A LAWLER,AND FIGHT THIS IN COURT,BECAUSE TRULY THEY DONT CARE. Desired SettlementAT THIS POINT I WISH THEY WOULD JUST TERMINATE OUR LEASE AND KEEP THE $800.00 DEPOSIT AND $150.00 RENEWAL FOR LEASE THAT THEY RECIEVED IN [redacted]Business Response All of our maintenance calls are answered by a 3rd party vendor who is paid based on call volume so there is no reason for them to avoid answering calls or creating maintenance work orders.In the last 4 months we have received zero calls from the tenant regarding maintenance. However, on [redacted] we did receive a call from code enforcement that was related to a call the tenant placed with them. Code enforcement then notified us of the need to correct a supposed issue with the heat inside the home. When we arrived on the [redacted] the following day no repairs were needed and the heat was functional. The tenant has mentioned in the past that they would like to move. It appears that they may be posturing to do so by fabricating these issues in hopes of being released from their lease without penalty. If they have further maintenance issues please instruct them to call our 24/7 maintenance hotline at [redacted] rather than code enforcement. This will allow us to respond much more quickly.

As you would image, when going through the process to try to move into an apartment the company was nothing but pleasant and helpful. the moment after the lease was signed things changed. we moved into the apartment in every single appliance had to be fixed a new refrigerator dishwasher did not work and real property management was not helpful. they did not do anything to show that they cared that we were in this predicament. after 3 months past and most of the work was done the next encounter I had was horrible. I called and asked a simple question that the administrative assistant, Contessa,could not resolve. not only was she unhelpful she was disrespectful she hung up the phone she was flip. I called back not to address my original concern but to ask why there was a disregard for Customer Service,she laughed and placed me on hold while I was in the middle of speaking. RPM makes no effort to assist or to even be decent people.

Review: I am [redacted], client and home owner of property: [redacted], PA [redacted]. On November 28, 2012 I entered a contract with your company to provide rental property management. I am writing you to formally express my dissatisfaction with your companys services, request a refund of all fees paid and, to discontinue this contract waiving the cancellation fee.On April 5, 2013 a lease agreement was made with tenant [redacted]. I am currently in the process of evicting **. [redacted] due to lack of rental payments beginning August 2013. According to your offices [redacted], **. [redacted] is withholding rental payment due to lack of satisfaction with maintenance repairs. Although the tenant does not have a valid reason to withhold rental payment, she does have valid concerns with the maintenance repairs. More importantly, I am also dissatisfied with your companys maintenance repairs and I expressed this in an email to your general manager on August 18, 2013. The general manager never personally addressed my concerns; however I received an email from [redacted] from your maintenance department explaining each work order. The explanations provided did not address my concerns nor provide a resolution. In my email to the general manager I voiced several complaints based on cost, quality of work and timeliness of repairs. In the email, I explained I felt over charged on work orders. The estimates I received did not provide a breakdown of parts and labor. I never received an explanation of charges as I requested. I am unsatisfied with the quality of work done by your maintenance division with regards to the kitchen tile repair and paint job. Due to the inadequate work completed by your maintenance department, I will have to spend additional money for repairs to correct both jobs. Lastly in regards to maintenance, the wall repair/ paint work order placed on July 1, 2013, was not completed until August 14, 2013. In addition, I had to have my own contractor come to the home and address a leak as this was not properly investigated by your maintenance division.My biggest concern is, it was recently brought to my attention the tenant had an eviction in February 2012. Your management company claimed to be unaware of this information and I was never informed during the selection process. When I inquired about the tenants prior eviction on September 10, 2013, I was told there was a judgment satisfaction letter in the tenants file and that your company erroneously thought the satisfaction judgment was for bankruptcy filed in 2010. These actions are unacceptable. Your company sells clients on rigorous tenant screening, including criminal, credit, income and employment checks, cost-effective maintenance in-house team and preferred vendor discounts, all which have been false in my experience. Your owners manual states, The best defense against having to evict a renter is to have a quality selection process, a strong maintenance program, and a responsive property management office. Your management services have failed me in all three of these areas by placing an unfit tenant in my property that I now have to evict after only five months of residency, insufficient maintenance repairs and an unresponsive property management office. Based on your companys failure to render adequate management services, I am requesting a refund of all fees to include full first month rent, monthly management fees, and paid maintenance costs totaling $1,382.06. I am also requesting a termination of our contract, waiving the cancellation fee.Desired Settlement: I am requesting a refund of all fees to include full first month rent, monthly management fees, and paid maintenance costs totaling $1,382.06.