To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning an unauthorized charge on her card On July 29, 2016, Ms [redacted] contacted us to advise that her card had been compromised and there was a pending transaction that was not authorized by her for $from merchant TCF Jewel in Chicago, IL We immediately blocked the card to prevent further unauthorized usage The transaction was in a pending status at the time and a representative from our Risk Management team advised Ms***, we would need to wait for the charge to post to her account before we can open a dispute claim A member of our Corporate Response Team reached out to Ms [redacted] on July to confirm the reason we do not release a pending unauthorized chargeOn July 30, the unauthorized transactions posted to Ms***’s accountWe immediately opened a dispute claim and began our investigation We also informed Ms [redacted] of the investigation timeframes afforded under Regulation E We completed our investigation of Ms***’s dispute claim, issued full reimbursement to her account on August We understand how frustrating it can be to experience unauthorized charges on your accountNetSpend is very committed to providing a safe and secure product.We provided Ms [redacted] with our contact information should she have any additional questions or concerns Thank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] concerning a card she ordered from the NetSpend website that was unable to be activated without providing identity documentsShe’s requesting for her card to be activated To help the Federal Government fight against funding terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens a prepaid debit card accountWhen our cardholders open a card account, we will ask for their name, physical street address, date of birth, and other information that will allow us to reasonably identify themThis information can be found at [redacted] and in the literature sent with the card order On February 9, 2016, we spoke with Ms [redacted] and we addressed her concerns We understand that she does not want to supply the required documents to approve her card / account NetSpend regrets the inconvenience that Ms [redacted] has experienced with our productWe have provided her with our contact information should she have any additional questions or concerns Thank you, [redacted] Corporate Customer Response Team NetSpend A TSYS Company
Complaint: [redacted] I am rejecting this response because: I did not call and ask for account to be closedI called to be able to verify my information and was told I could not because the account had been closed alreadyThe address had been verified as correct and was entered incorrectly Ive sent several emails to netspend in regards of handling this matterOnly to recieve veru generic copy and paste type responsesNone of which pertained to or answered my initial questionI was told to contact customer service again and given the run around about the refundRepeatedly told to go instoreStill no resolution at this time Regards, [redacted]
Wednesday, June 14, To Whom It May Concern: Thank you for forwarding Mr [redacted] complaint # [redacted] to usWe attempted to reach Mr [redacted] by phone on June 9, and June 14, 2017, but unfortunately, were unable to speak with MrhimWe emailed him the details of his account activity on June Mr [redacted] case has been assigned to a Corporate Customer Response Team Analyst, ***Should he contact our Customer Service Department, we have left notes on his account for Mr [redacted] to be connected with [redacted] to further assist him with this matter Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concern.Thank you, [redacted] Customer Experience Specialist Netspend, a TSYS Company
To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] concerning her dispute claim On July 15, 2016, Ms [redacted] contacted us to report unauthorized transactions that occurred on her account on July We immediately blocked her card to prevent additional unauthorized charges and ordered a replacement She also mentioned there was a second amount pending that she did not authorize We determined that Ms [redacted] ’s account was eligible to have the pending amount released back into her available balance We also explained to Ms [redacted] that the release was not a stop payment and she would need to file a dispute if the merchant collected on the transaction The merchant collected the authorization for the transaction on July We promptly opened a disputes claim and began our investigationWe also informed Ms [redacted] of the investigation timeframes afforded under Regulation E In response to this communication, we reached out to Ms [redacted] on July 25, but unfortunately, we have not had the opportunity to speak with her We issued a provisional credit to her account on July Her dispute claim is scheduled to be finalized on August We will provide Ms [redacted] the results of the investigation within business days of the deadline date We understand how frustrating it can be to experience unauthorized charges on your accountNetSpend is very committed to providing a safe and secure product [redacted] has been provided with our contact information should she have any additional questions or concerns Thank you, [redacted] Corporate Customer Response Team NetSpend A TSYS Company
Tuesday, August 22, To Whom It May Concern: Thank you for forwarding Mr [redacted] complaint # [redacted] to usAs you requested, we addressed this matter directly with Mr [redacted] on August 22, by way of telephoneWe emailed Mr [redacted] with the details of actions taken on his account to resolve his concerns on that same dayThank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, [redacted] Customer Experience Specialist Netspend, a TSYS Company
Friday, February 2, To Whom It May Concern: Thank you for forwarding Mr [redacted] ’ complaint [redacted] to usAs you requested, we addressed this matter directly with Mr [redacted] on February 2, by way of telephoneWe sent him an email detailing the actions to resolve his concerns Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, [redacted] Customer Experience Specialist Netspend, a TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] , concerning the inconvenience that he’s experienced while attempting to activate his cardHe’s requesting assistance on activating his card On November 16, 2015, we reached out to Mr [redacted] by telephone and email We requested additional information so that we could locate the card he is referencing Once we receive the requested information from him, we will be able to further assist him with his card activation We regret the inconvenience that Mr [redacted] has experienced while attempting to activate his card He has been given our contact information should he have any additional questions or concerns [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern: Thank you for forwarding Mr [redacted] complaint to usAs you requested, we addressed this matter directly with Mr [redacted] on September 5, by way of e-mailIf a letter has been sent, it should be received within the next five business daysThank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, [redacted] Customer Experience Analyst Netspend, a TSYS Company
hursday, September 14, 2017To Whom It May Concern:Thank you for forwarding Mr***- [redacted] ’ complaint [redacted] to usWe are required by the USA PATRIOT Act to obtain, verify, and record information that identifies each person who opens a card account with us When our cardholders open a card account or add a secondary cardholder, we ask for their name, physical street address, date of birth, and other information that will allow us to reasonably identify themThe requirement to obtain this information is displayed on the card packaging which is visible before purchase We attempted to reach Mr [redacted] on September 11, 12, and 14, by telephone and by email, but unfortunately, we were unable to speak with him The email we sent outlined our actions to resolve his complaint Mr [redacted] ’ case has been assigned to Corporate Response Team Analyst, *** Should Mr [redacted] contact our Customer Service Department, we have left notes on his fiancés’ account for him to be connected with [redacted] to further assist him with this matter Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, [redacted] * [redacted] Customer Experience Specialist Netspend, a TSYS Company
Thursday, March 1, 2018To Whom It May Concern: Thank you for forwarding Ms [redacted] complaint [redacted] to usWhen investigating dispute claims reported by our cardholders we adhere to the processes as defined in both Regulation E and in NetSpend cardholder agreements that customers receive when opening an account We have reviewed Ms [redacted] dispute claim and we’ve determined that her claim is being handled correctly.We attempted to reach Ms [redacted] by telephone on February 23, and 27, 2018, but unfortunately, we were unable to speak with her Ms [redacted] spoke with our Dispute Department on February 20, 2018, and they explained the results of her claim An email was sent to Ms [redacted] outlining our actions to resolve her complaint Ms [redacted] case has been assigned to Corporate Response Team Analyst, *** Should Ms [redacted] contact our Customer Service Department, we have left notes on her account for her to be connected with [redacted] to further assist her with this matter Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, [redacted] Customer Experience Specialist Netspend a TSYS Company
To Whom It May Concern: Thank you for forwarding Mr [redacted] complaint to usAs you requested, we addressed this matter directly with Mr [redacted] on May 5, 2017, by way of telephone, e-mail, or letterIf a letter has been sent, it should be received within the next five business days We are sorry to hear that Mr [redacted] had a bad experience with our Customer Service Department We have reported this incident to the management staff of the customer service agents he spoke with to ensure that they receive appropriate coaching on our policies and procedures Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concern Thank you, [redacted] Customer Experience Analyst Netspend, a TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] Ms [redacted] states that she received a MasterCard in the mail ready to be activatedShe does not want any more cards sent to her addressNetSpend works with third party marketing partners that provide us with information for consumers who may need a service like our prepaid debit cardWe mail those consumers card offersThe card offer is not active and the card cannot be used unless activatedOur activation verifies the identity of each potential cardholder as a part of our Customer Information ProgramThis ensures that the card can only be used by the intended recipientDuring the offer activation, we collect social security number and date of birth to verify identity onlyThere is no credit check involved because our Prepaid Debit Card is not a credit cardOn July 7, 2015, we spoke with Ms [redacted] and she informed us that someone from corporate already assisted her in blocking the information used to send the card offerWe reiterated the card could not be activated unless other information is providedWe regret any inconvenience Ms [redacted] experienced as a result of this card offerShe has been given our contact information should she have any additional questions or concernsThank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
Tuesday, June 6, 2017To Whom It May Concern:Thank you for forwarding Mr [redacted] ’ additional comments on complaint # [redacted] to us We were unable to locate his account or research the complaint using the information providedWe attempted to reach Mr [redacted] by phone and email on May 22, May 30, June 2, and June 6, 2017, but unfortunately, were unable to speak with Mr [redacted] His case has been assigned to a Corporate Customer Response Team Analyst, *** [redacted] will attempt to reach Mr [redacted] by postal mail.Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concern.Thank you, [redacted] Customer Experience Specialist Netspend, a TSYS Company
To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] concerning a merchant billing dispute’s timeframe Ms [redacted] disputes claim was initiated on March 3, Six days later, our Disputes Department notated her account and advised that her claim was still under review and will be resolved by April 21, A provisional credit was not issued as a result of the disputes claim typeThe forty-five day timeframe provides the merchant enough time to respond to our disputes claim When Ms [redacted] ’s claim finalizes, we will credit the full amount back to her account, if the claim is successful On March 4th, we spoke with Ms [redacted] and she conveyed the details about her claim We sent her information along with the Priceline itinerary to the Disputes Department for review They attached the document to the claim and restated the decision of no temporary credit for this type of claim NetSpend understands that the disputes process is lengthy, and we appreciate Ms [redacted] ’s patience as we attempt to retrieve her money We have provided her with our contact information should she have any additional questions or concerns Thank you, [redacted] Corporate Customer Response Team NetSpend A TSYS Company
Wednesday, January 31, To Whom It May Concern: Thank you for forwarding Mr [redacted] complaint [redacted] to usNetspend relies on affiliate marketing services as a source for reaching potential new customers and card offer recipients’ information is acquired through these business relationshipsA consumer’s name and address is provided to the affiliate marketing service when the consumer opts in to receive offers and marketing materials from the third party, as well as any third party with whom they may share the informationThe offers are not active and cannot be used unless activatedDuring activation, Netspend verifies the identity of the person activating the offer to ensure that the card offer can only be used by the intended recipientIf the recipient cannot be verified, then the offer cannot be activatedWe attempted to speak with Mr [redacted] on January 26, and 29, by telephone, but unfortunately we were unsuccessfulWe emailed Mr [redacted] the details outlining our actions to resolve his complaintWe have corresponded with Mr [redacted] through email to gather the necessary information to complete his requestsThank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, [redacted] Customer Experience Specialist Netspend a TSYS Company
Complaint: [redacted] I am rejecting this response because: I have spoken over the phone with Mr [redacted] It has been near weeks since Netspend has said they sent my refund BACK to the I.R.S I'm STILL awaiting confirmation from them that they have recieved my funds This complaint should remain OPEN until I recieve my tax refund from the I.R.SOR NETSPEND...This is getting to be more of the same run-around Regards, [redacted] ***
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] *** Mr [redacted] states that he could not activate his new NetSpend card and was told that the Risk Department found him ineligible for NetSpend’s services He wants his card activated and the use of all NetSpend services Our Risk Management Team regularly monitors our cardholder’s accounts in efforts to prevent compromising activity, or unacceptable account usageOur Risk Management Team identified risk factors that led to blocking Mr***’ account on May 22, From that point, Mr [redacted] was no longer eligible for NetSpend services When he attempted to activate the recent card managed by NetSpend, our system recognized his information as a previously blocked cardholder The card was not activated, and no funds were accepted to the accountMr [redacted] remains ineligible for NetSpend services and this decision cannot be reversed NetSpend regrets any inconvenience that Mr [redacted] experienced with the new cardWe have provided him with our contact information should he have any additional questions or concerns Thank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
Complaint: [redacted] I am rejecting this response because: I spoke with Netspend today and let her know that matter is being resolved by [redacted] who is sending a check by mail for a refund which should be here within to daysI will be satisfied when I have check in handI dont want to say its settled unless I see proofThey could of put funds on a card we could use right awayBut they charge a $everytime you use cardSo I guess check better Regards, [redacted]
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning an unauthorized charge on her card On July 29, 2016, Ms [redacted] contacted us to advise that her card had been compromised and there was a pending transaction that was not authorized by her for $from merchant TCF Jewel in Chicago, IL We immediately blocked the card to prevent further unauthorized usage The transaction was in a pending status at the time and a representative from our Risk Management team advised Ms***, we would need to wait for the charge to post to her account before we can open a dispute claim A member of our Corporate Response Team reached out to Ms [redacted] on July to confirm the reason we do not release a pending unauthorized chargeOn July 30, the unauthorized transactions posted to Ms***’s accountWe immediately opened a dispute claim and began our investigation We also informed Ms [redacted] of the investigation timeframes afforded under Regulation E We completed our investigation of Ms***’s dispute claim, issued full reimbursement to her account on August We understand how frustrating it can be to experience unauthorized charges on your accountNetSpend is very committed to providing a safe and secure product.We provided Ms [redacted] with our contact information should she have any additional questions or concerns Thank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
Complaint: [redacted] I am rejecting this response because:business was supposed to mail me a check for $but only sent $ Regards,u [redacted]
To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] concerning a card she ordered from the NetSpend website that was unable to be activated without providing identity documentsShe’s requesting for her card to be activated To help the Federal Government fight against funding terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens a prepaid debit card accountWhen our cardholders open a card account, we will ask for their name, physical street address, date of birth, and other information that will allow us to reasonably identify themThis information can be found at [redacted] and in the literature sent with the card order On February 9, 2016, we spoke with Ms [redacted] and we addressed her concerns We understand that she does not want to supply the required documents to approve her card / account NetSpend regrets the inconvenience that Ms [redacted] has experienced with our productWe have provided her with our contact information should she have any additional questions or concerns Thank you, [redacted] Corporate Customer Response Team NetSpend A TSYS Company
Complaint: [redacted] I am rejecting this response because: I did not call and ask for account to be closedI called to be able to verify my information and was told I could not because the account had been closed alreadyThe address had been verified as correct and was entered incorrectly Ive sent several emails to netspend in regards of handling this matterOnly to recieve veru generic copy and paste type responsesNone of which pertained to or answered my initial questionI was told to contact customer service again and given the run around about the refundRepeatedly told to go instoreStill no resolution at this time Regards, [redacted]
Wednesday, June 14, To Whom It May Concern: Thank you for forwarding Mr [redacted] complaint # [redacted] to usWe attempted to reach Mr [redacted] by phone on June 9, and June 14, 2017, but unfortunately, were unable to speak with MrhimWe emailed him the details of his account activity on June Mr [redacted] case has been assigned to a Corporate Customer Response Team Analyst, ***Should he contact our Customer Service Department, we have left notes on his account for Mr [redacted] to be connected with [redacted] to further assist him with this matter Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concern.Thank you, [redacted] Customer Experience Specialist Netspend, a TSYS Company
To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] concerning her dispute claim On July 15, 2016, Ms [redacted] contacted us to report unauthorized transactions that occurred on her account on July We immediately blocked her card to prevent additional unauthorized charges and ordered a replacement She also mentioned there was a second amount pending that she did not authorize We determined that Ms [redacted] ’s account was eligible to have the pending amount released back into her available balance We also explained to Ms [redacted] that the release was not a stop payment and she would need to file a dispute if the merchant collected on the transaction The merchant collected the authorization for the transaction on July We promptly opened a disputes claim and began our investigationWe also informed Ms [redacted] of the investigation timeframes afforded under Regulation E In response to this communication, we reached out to Ms [redacted] on July 25, but unfortunately, we have not had the opportunity to speak with her We issued a provisional credit to her account on July Her dispute claim is scheduled to be finalized on August We will provide Ms [redacted] the results of the investigation within business days of the deadline date We understand how frustrating it can be to experience unauthorized charges on your accountNetSpend is very committed to providing a safe and secure product [redacted] has been provided with our contact information should she have any additional questions or concerns Thank you, [redacted] Corporate Customer Response Team NetSpend A TSYS Company
Tuesday, August 22, To Whom It May Concern: Thank you for forwarding Mr [redacted] complaint # [redacted] to usAs you requested, we addressed this matter directly with Mr [redacted] on August 22, by way of telephoneWe emailed Mr [redacted] with the details of actions taken on his account to resolve his concerns on that same dayThank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, [redacted] Customer Experience Specialist Netspend, a TSYS Company
Friday, February 2, To Whom It May Concern: Thank you for forwarding Mr [redacted] ’ complaint [redacted] to usAs you requested, we addressed this matter directly with Mr [redacted] on February 2, by way of telephoneWe sent him an email detailing the actions to resolve his concerns Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, [redacted] Customer Experience Specialist Netspend, a TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] , concerning the inconvenience that he’s experienced while attempting to activate his cardHe’s requesting assistance on activating his card On November 16, 2015, we reached out to Mr [redacted] by telephone and email We requested additional information so that we could locate the card he is referencing Once we receive the requested information from him, we will be able to further assist him with his card activation We regret the inconvenience that Mr [redacted] has experienced while attempting to activate his card He has been given our contact information should he have any additional questions or concerns [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern: Thank you for forwarding Mr [redacted] complaint to usAs you requested, we addressed this matter directly with Mr [redacted] on September 5, by way of e-mailIf a letter has been sent, it should be received within the next five business daysThank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, [redacted] Customer Experience Analyst Netspend, a TSYS Company
hursday, September 14, 2017To Whom It May Concern:Thank you for forwarding Mr***- [redacted] ’ complaint [redacted] to usWe are required by the USA PATRIOT Act to obtain, verify, and record information that identifies each person who opens a card account with us When our cardholders open a card account or add a secondary cardholder, we ask for their name, physical street address, date of birth, and other information that will allow us to reasonably identify themThe requirement to obtain this information is displayed on the card packaging which is visible before purchase We attempted to reach Mr [redacted] on September 11, 12, and 14, by telephone and by email, but unfortunately, we were unable to speak with him The email we sent outlined our actions to resolve his complaint Mr [redacted] ’ case has been assigned to Corporate Response Team Analyst, *** Should Mr [redacted] contact our Customer Service Department, we have left notes on his fiancés’ account for him to be connected with [redacted] to further assist him with this matter Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, [redacted] * [redacted] Customer Experience Specialist Netspend, a TSYS Company
Thursday, March 1, 2018To Whom It May Concern: Thank you for forwarding Ms [redacted] complaint [redacted] to usWhen investigating dispute claims reported by our cardholders we adhere to the processes as defined in both Regulation E and in NetSpend cardholder agreements that customers receive when opening an account We have reviewed Ms [redacted] dispute claim and we’ve determined that her claim is being handled correctly.We attempted to reach Ms [redacted] by telephone on February 23, and 27, 2018, but unfortunately, we were unable to speak with her Ms [redacted] spoke with our Dispute Department on February 20, 2018, and they explained the results of her claim An email was sent to Ms [redacted] outlining our actions to resolve her complaint Ms [redacted] case has been assigned to Corporate Response Team Analyst, *** Should Ms [redacted] contact our Customer Service Department, we have left notes on her account for her to be connected with [redacted] to further assist her with this matter Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, [redacted] Customer Experience Specialist Netspend a TSYS Company
To Whom It May Concern: Thank you for forwarding Mr [redacted] complaint to usAs you requested, we addressed this matter directly with Mr [redacted] on May 5, 2017, by way of telephone, e-mail, or letterIf a letter has been sent, it should be received within the next five business days We are sorry to hear that Mr [redacted] had a bad experience with our Customer Service Department We have reported this incident to the management staff of the customer service agents he spoke with to ensure that they receive appropriate coaching on our policies and procedures Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concern Thank you, [redacted] Customer Experience Analyst Netspend, a TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] Ms [redacted] states that she received a MasterCard in the mail ready to be activatedShe does not want any more cards sent to her addressNetSpend works with third party marketing partners that provide us with information for consumers who may need a service like our prepaid debit cardWe mail those consumers card offersThe card offer is not active and the card cannot be used unless activatedOur activation verifies the identity of each potential cardholder as a part of our Customer Information ProgramThis ensures that the card can only be used by the intended recipientDuring the offer activation, we collect social security number and date of birth to verify identity onlyThere is no credit check involved because our Prepaid Debit Card is not a credit cardOn July 7, 2015, we spoke with Ms [redacted] and she informed us that someone from corporate already assisted her in blocking the information used to send the card offerWe reiterated the card could not be activated unless other information is providedWe regret any inconvenience Ms [redacted] experienced as a result of this card offerShe has been given our contact information should she have any additional questions or concernsThank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
Tuesday, June 6, 2017To Whom It May Concern:Thank you for forwarding Mr [redacted] ’ additional comments on complaint # [redacted] to us We were unable to locate his account or research the complaint using the information providedWe attempted to reach Mr [redacted] by phone and email on May 22, May 30, June 2, and June 6, 2017, but unfortunately, were unable to speak with Mr [redacted] His case has been assigned to a Corporate Customer Response Team Analyst, *** [redacted] will attempt to reach Mr [redacted] by postal mail.Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concern.Thank you, [redacted] Customer Experience Specialist Netspend, a TSYS Company
To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] concerning a merchant billing dispute’s timeframe Ms [redacted] disputes claim was initiated on March 3, Six days later, our Disputes Department notated her account and advised that her claim was still under review and will be resolved by April 21, A provisional credit was not issued as a result of the disputes claim typeThe forty-five day timeframe provides the merchant enough time to respond to our disputes claim When Ms [redacted] ’s claim finalizes, we will credit the full amount back to her account, if the claim is successful On March 4th, we spoke with Ms [redacted] and she conveyed the details about her claim We sent her information along with the Priceline itinerary to the Disputes Department for review They attached the document to the claim and restated the decision of no temporary credit for this type of claim NetSpend understands that the disputes process is lengthy, and we appreciate Ms [redacted] ’s patience as we attempt to retrieve her money We have provided her with our contact information should she have any additional questions or concerns Thank you, [redacted] Corporate Customer Response Team NetSpend A TSYS Company
Wednesday, January 31, To Whom It May Concern: Thank you for forwarding Mr [redacted] complaint [redacted] to usNetspend relies on affiliate marketing services as a source for reaching potential new customers and card offer recipients’ information is acquired through these business relationshipsA consumer’s name and address is provided to the affiliate marketing service when the consumer opts in to receive offers and marketing materials from the third party, as well as any third party with whom they may share the informationThe offers are not active and cannot be used unless activatedDuring activation, Netspend verifies the identity of the person activating the offer to ensure that the card offer can only be used by the intended recipientIf the recipient cannot be verified, then the offer cannot be activatedWe attempted to speak with Mr [redacted] on January 26, and 29, by telephone, but unfortunately we were unsuccessfulWe emailed Mr [redacted] the details outlining our actions to resolve his complaintWe have corresponded with Mr [redacted] through email to gather the necessary information to complete his requestsThank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, [redacted] Customer Experience Specialist Netspend a TSYS Company
Complaint: [redacted] I am rejecting this response because: I have spoken over the phone with Mr [redacted] It has been near weeks since Netspend has said they sent my refund BACK to the I.R.S I'm STILL awaiting confirmation from them that they have recieved my funds This complaint should remain OPEN until I recieve my tax refund from the I.R.SOR NETSPEND...This is getting to be more of the same run-around Regards, [redacted] ***
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] *** Mr [redacted] states that he could not activate his new NetSpend card and was told that the Risk Department found him ineligible for NetSpend’s services He wants his card activated and the use of all NetSpend services Our Risk Management Team regularly monitors our cardholder’s accounts in efforts to prevent compromising activity, or unacceptable account usageOur Risk Management Team identified risk factors that led to blocking Mr***’ account on May 22, From that point, Mr [redacted] was no longer eligible for NetSpend services When he attempted to activate the recent card managed by NetSpend, our system recognized his information as a previously blocked cardholder The card was not activated, and no funds were accepted to the accountMr [redacted] remains ineligible for NetSpend services and this decision cannot be reversed NetSpend regrets any inconvenience that Mr [redacted] experienced with the new cardWe have provided him with our contact information should he have any additional questions or concerns Thank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
Complaint: [redacted] I am rejecting this response because: I spoke with Netspend today and let her know that matter is being resolved by [redacted] who is sending a check by mail for a refund which should be here within to daysI will be satisfied when I have check in handI dont want to say its settled unless I see proofThey could of put funds on a card we could use right awayBut they charge a $everytime you use cardSo I guess check better Regards, [redacted]