Monday, July 10, To Whom It May Concern: Thank you for forwarding Mr [redacted] ’ complaint # [redacted] to usAs you requested, we addressed this matter directly with Mr [redacted] on July 6, by way of telephoneWe emailed Mr [redacted] the details of the actions to resolve his complaint on July Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, [redacted] Customer Experience Specialist Netspend a TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning a refund check that she received for a lesser amount than she loaded to the card She’s requesting a refund for the additional amount Ms [redacted] purchased her NetSpend card on August 29, When she attempted to activate her new card, our system associated her information with a previous account that had a negative balanceThis resulted in her new card being blocked A monthly plan fee of $was deducted from her balance two days later in accordance with the terms of her card A check for the remaining balance was mailed to her on September 3rd We reached out to Ms [redacted] on November 4th by telephone and email, but have not spoken with her The monthly fee has been refunded and a check will be mailed to her address by November 6th NetSpend regrets the inconvenience that Ms [redacted] experienced while attempted to activate her new card We have provided her with our contact information should she have any additional questions or concerns Thank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning the inconvenience she experienced after filing a disputes claim for unauthorized transactions made on her accountShe’s requesting reimbursement of late fees that were incurred as a result of her cards being blockedOn December 8, 2015, Ms [redacted] disputed two unauthorized transactions through the online account center that occurred on her NetSpend card from [redacted] for $eachWe informed her that an update would be provided within ten business days, December 9thAs a courtesy, a provisional credit was issue at the time she disputed the transactionsThe next day our Disputes Department provided an update that Ms [redacted] ’s claim was still being researched, but would be resolved by January 25, No further action will be required as long as the claim is successful since Ms [redacted] has already received a provisional credit for the disputed amountOur Risk Management Team regularly monitors account activity in order to provide a safe and secure product for all of our cardholdersOur Risk Management Team identified risk factors that led to the blocking of Ms [redacted] ’s account on December 30, She is no longer eligible for NetSpend services as a resultThe factors that lead to the account closure are kept internal for security reasonsA check for the remaining funds on the account has been mailed to her address, and Ms [redacted] will receive it within ten business days from the account closure dateWe reached out to Ms [redacted] on January 14, 2016, but unfortunately we have not had the opportunity to speak with herWe will address her concerns when she returns our callNetSpend regrets the inconvenience that Ms [redacted] experienced as a result of the closing of her accountWe have provided her our contact information should she have any additional questions or concernsThank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] concerning her dispute claim On September 23, 2016, Ms [redacted] contacted our Customer Service department to open a dispute claim for a transaction that posted to her account We promptly opened a dispute claim and began our investigationWe also informed Ms [redacted] of the investigation timeframes afforded under Regulation E We apologize for any misinformation Ms [redacted] received from our Customer Service Department concerning the investigation timeframe afforded under Regulation E Her claim is scheduled to receive an update within ten business days, October In response to her communication, a member of our Corporate Customer Response Team reached out to Ms [redacted] on September 27, unfortunately we have not had the opportunity to speak with her We sent her an email to inform her that the merchant refunded her account for the disputed charge earlier that same day Ms [redacted] has been provided with our contact information should she have any additional questions or concerns Thank you, [redacted] Corporate Customer Response Team NetSpend A TSYS Company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Moreover, I strongly encourage Netspend to spend quality time training their outsourced CS staff, and recommend recording their responses to customers complaint If not, Netspend will experience declining customer service, and unable to secure customer base Keep in mind, if people are not satisfied, they have options! Regards, *** [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Furthermore the business did refund charges accrued I am happy with the resolution Regards, [redacted] ***
Friday, June 16, 2017To Whom It May Concern:Thank you for forwarding Mr [redacted] complaint # [redacted] to usNetSpend relies on affiliate marketing services as a source for reaching potential new customers and Card Account offer recipients’ information is acquired through these business relationshipsA consumer’s name and address is provided to the affiliate marketing service when the consumer opts in to receive offers and marketing materials from the third party, as well as any third party with whom they may share the informationBecause NetSpend feels strongly about customer privacy, we only contract with marketing affiliates that have collected the information from willing consumers years of age and older and have received permission to share it with us.We attempted to reach Mr [redacted] by telephone and email, on June 12, and 16, but unfortunately, we were unable to speak with himThe email we sent Mr [redacted] outlined our actions to resolve his complaintWe have removed Mr [redacted] name and address from our mailing list and he should not receive any future offers from any Netspend managed programs We also submitted a request to our Marketing Department to provide information concerning how his name and address were obtainedWe will provided Mr [redacted] with this information when it is received Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, [redacted] Customer Experience Specialist Netspend, a TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning the funds on his PayPal load money card that he attempted to load to his NetSpend PayPal Prepaid MasterCard He’s requesting to be reimbursed for the funds that he put on his card.On October 30, 2015, we spoke with Mr [redacted] and provided him with the contact number to reach the appropriate PayPal customer service department that can further assist him with obtaining his fundsThe reload card that Mr [redacted] purchased is not a NetSpend product We informed Mr [redacted] of the reload methods that are eligible for his NetSpend PayPal Prepaid MasterCard for future reference NetSpend regrets the inconvenience that Mr [redacted] went through while attempting to retrieve his funds from the PayPal – My Cash Reload Card We have provided him with our contact information should he have any additional questions or concerns Thank you, [redacted] **Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] concerning a Card Account she purchased for her father The card Ms [redacted] purchased is a reloadable, prepaid debit card and not a gift cardThis type of product is intended for individuals who wish to have access to an electronic form of payment, but would like an alternative to a traditional bank accountWe understand that because she was giving the card as a gift, she may not have seen the original card package which states “This is not a gift card” on the front of the package We are required by the USA PATRIOT Act to obtain, verify, and record information that identifies each person who opens a card account with us When our cardholders open a card account or add a secondary cardholder, we ask for their name, physical street address, date of birth, and other information that will allow us to reasonably identify themThe requirement to obtain this information is displayed in the envelope that we send with the card offer On March 20, Ms [redacted] purchased a Netspend Card Account from a retail location and loaded $on itOn April 05, Ms [redacted] ’s father attempted to use the card although he had not completed the activation process Mr [redacted] contacted our Customer Service Department and provided the information requested in order to complete the activation We spoke with Mr [redacted] on April 10, and explained that during routine monitoring, we placed a temporary restriction on his card account on April 5, 2017, because we detected suspicious activity In order to remove the restriction, we asked Mr [redacted] to provide us with copies of his identification documents to validate his identity A member from our Corporate Office reached out to Ms [redacted] on April 11, to provide further insight about the Card AccountWe corresponded via email and requested her father to send the required documents to remove the restriction on the card account Ms [redacted] requested to close the Card Account and receive a refund check for the remaining balance and the purchase price of the card A refund check for remaining balance will be mailed to the address on file and should be received within ten business days Ms [redacted] has been provided with our direct contact information should she have any additional questions concerning this matter Thank you, [redacted] Customer Experience Specialist Netspend, a TSYS Company
Complaint: [redacted] I am rejecting this responseThe letter below explains whyAugust 24, 2015From: [redacted] *** [redacted] [redacted] To Whom It May Concern, I am sending this letter to reject your response to my Revdex.com claimI’d like to voice my disappointment with the service I’ve received, and request that you provide me with all of the evidence (not opinion) that was found during your investigation, and led the denial my claim and closing of my account on July 8th I would also like any/all other information or documents you may have in my file, including evidence from my previous disputesTo close my account without consulting me first, after almost years of constant use and no issues is outrageous, and clearly in bad faithTo steal my money on top of it is criminalI have won every dispute I’ve had and this should have been no differentYou have ignored numerous laws and policies, and have not shown any real evidence to supports your positionI demand that you immediately issue a refund for the amount detailed below, before any further legal action is takenThe FDIC promises that, “If someone makes unauthorized transactions with your debit card, but your card is not lost, you are not liable for those transactions if you report them within days of your statement being sent to you”I have followed the law exactly as it is written and played by the rules while filling this dispute, as I have with all other disputes in the pastTo avoid any further legal action, you must do the sameThe one piece of documentation I did receive on August 23rd did not include copies of evidence relied upon, or any documents at all for that matter, except for one sheet of paper, that only stated the opinions of your companyIn order to deny my or anyone else’s claim, there is a certain burden of proof that you must meet, and that is usually done through the examination of factsThe statements you make in that letter however are not facts, and have no evidence to support them, and are therefore insufficientOpinion cannot be confused for statements of fact, and I will be happy to debate each opinion you have listed in more detail than I already have below, if you would likeHere is me response to those opinions: a) The PIN number was not changed prior to unauthorized transactions taking place: To say the pin was not changed is not a valid argumentFirst of all, it was a new card, and I am not aware of any law that requires any consumer to regularly change the pin on their PIN weekly, bi weekly, or even yearlyRegardless, and is irrelevantIt is not as if I could have known my card would be stolen and usedHad I been aware of that, I could have prevented it and we would not be having this discussion.b) Disputing same merchants/atms as on other claims on account: This is something that upsets me very much about this case, because in a discussion with customer service prior to these charges being made, I had asked that a stop payment be set forth for certain merchants that were listed on a previous disputeI assume it was the same person who had stolen my card the last time that did it this time too, and the fact that it was used at the same merchants is evidence that points to the fact that it most likely wasRegardless, Netspend’s Customer Service Representatives failure place the stops on the account is responsible for some charges in this dispute, yet I am being punished for itc) [redacted] was checked during the timeframe that the transactions took place: This is not valid proof that the charges are not fraudulentAll ATM]’s ask you if you’d like to view the b***ce before you make your withdrawal, and it is not impossible that someone could have hacked my phone, temporarily had possession of my phone, had possession of my laptop computer, tablet, etcto access personal files of mine that contain the information needed in order to check the b***ceIt also is not so silly to believe that someone would check the b***ce first given that option, either out of curiosity, or to ensure they didn’t withdrawal or purchase anything that would not be approvedd) Transactions take place in same city that card was set up: As I stated in my original claim, I believe an old “friend” took the card and used it, then returned it when they were finishedI would not expect them to fly across the globe, just for the sake of using my cardThere is no fact in that statement, and it is irrelevante) Card holder would receive funds from one claim and then file another: This calls for speculation and is a matter of opinionIt also shows bias, and is downright offensive, as well as misleadingIt indicates that a decision is already made in regards to my innocence, despite having no evidence to support itIt is defamation of character and I will not tolerate such offensive behaviorI believe it was that idea alone that led to your decision to deny my claim and close my accountI have requested written proof along with a claimed error or request for clarification in accordance with the FCBA, and you have failed to provide adequate documentation for such itemsYou are required under the same FCBA to resolve a dispute within c***der day, and this matter is still not resolvedThe matter would have had to have been resolved on 8/21/to meet this deadlineFurthermore, the FBCA goes on to state that, “The creditor may not take any legal or other action to collect the disputed amount and related charges (including finance charges) during the investigationWhile your account can't be closed or restricted, the disputed amount can be applied against you.” If would please let know the date in which your investigation ended, I would appreciate thatMy account was closed on July 08th,, yet I only finally received documentation about it on August 23rdIt is my right that I “promptly [receive] credit or refund overpayments and other amounts owed to [my] account when [my] account is owed more than one dollarIf [I] prefer a refund, it must be sent within seven business days after the creditor receives [my] written request.” Again, this matter has stretched over months now, and you have done nothing except breach contract, violate my rights, and violate both state and federal lawHere is what I am requesting to resolve this matter:1) The full amount of the dispute claim refunded to me immediately(I am locked out of my account, but claim was approximately $950-$if I remember right.) and2) Compensation for the metal distress, late fee’s, and for the hardships I’ve endured as a result of the neglect, and disregard your company has shownThe total sum of these charges shall be two times the amount of the original claim, and is to be added alongside with the original amountThe total principal amount shall then equal no less than three times the amount of the original disputeThis is rightfully owed and was calculated to cover the unauthorized charges made to the account, plus emotional damages caused when company unlawfully stripped of my consumer rights, closed my account without my knowledge, and for the hardships and stress as listed above I respectfully ask that you immediately remove my name from any list(s) that bans or limits my participation in opening an account with Netspend again in the futureAlthough it is not likely I will be doing so, it is my right, as I am innocent of the accusations you have placed upon meBe advised that this notice is being sent pursuant to the Fair Debt Collection Practices Act, USC 1692g Sec(b) “that your claim is disputed and validation is requested”This is NOT a request for "verification" or proof of my mailing address, but a request for VALIDATION made pursuant to the above named Title and SectionI request that your office provide me with each and every piece of competent evidence that you have found during your investigation, and that you used as a factor in making your final decision in this matterThis request is not subject or limited to documents and information pertaining to this dispute only, and is made legally and lawfully.I do not appreciate your company treating me like a criminal, and expecting me to not stand up for myself.Please provide me with the following:· An Explanation of the investigation process, including a detailed description of steps that were taken while forming your decision regarding error/non error.· Copies of any/all documents/evidence used to form your final conclusions of fact for all claims made within the last two years· Provide me with your license numbers and Registered AgentIf you choose to again ignore my requests, and continue to waste all of our time by stringing me along with more nonsense, accusations, and insults, I will not hesitate in bringing legal action against you for the following:1) Violation of the Fair Credit Reporting Act2) Violation of the Fair Debt Collection Practices Act3) Defamation of Character4) Violation of the Unfair Settlement Practices5) Violations of the Fair Credit Billing ActIf your offices are able to provide the proper documentation as requested, and does not immediately issue a return for the amount requested, I will require at least days to seek and file a claim against youI will also contact the State Attorney General and explain to them the laws you have ignored, and inform them of my experience with your company that led to filing a claimDuring this validation period, if any action is taken which could be considered detrimental to any of my credit reports, I will consult with my legal counselThis includes any information to a credit reporting repository that could be inaccurate or invalidated or verifying an account as accurate when in fact there is no provided proof that it isThis is an attempt to correct your records, and to collect money owed to me from your companyAny information obtained shall be used for that purposeBest Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have not received my check for And now there is more money due to me in the amount of $Upon calling Netspend on several occasions I have been put on hold for at least minutes or more each timeThis is not good business practice nor customer serviceAlso, if everyone has acces to the same account information, there should NEVER be a reason that a person gets told different thingsI was told a check was issued and processed on 12/Three reps told me it was done on 12/Another told me that it was mailed on 12/I called today and was told that it was mailed on 12/Which is it? In the mean time I still don't have any money to buy food for myself and my daughterYour apologies for my inconvenience can not put food on my table or pay my medical bills for the hospital stay from my blood pressure increasing due to this situationYou have a total of $of my money that I worked hard forThis is not right Also, who is Ms***? At this time I have no further choice other than to go to the courthouse and file a small claims case against PayPal Prepaid/Netspend/Bancorp bank for providing information, fraud (supervisors have stated that they spoke with me and they haven't), and all late fees for expenses which I was not able to pay due to your company withholding my money from my employerI have also notified my employer and they have filed a complaint as well The only option I'm willing to a accept at this point is immediate delivery of my money, expedited and mailed overnight through UPS! I simply can't wait until December31st to feed my kid Regards, [redacted]
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning the inconveniences that she’s experienced with our productShe’s requesting an explanation of what account activity prompted the block on her account, and the check number for her refund checkWe spoke with Ms [redacted] on December 23, to explain what took place on her account, and to clarify what identity documents were needed to verify her account for security purposesMs [redacted] sent us documents on the following day, but they weren’t accepted to remove the block from her accountOur Fraud Prevention Team regularly monitors account activity in order to provide a safe and secure product for all of our cardholdersRisk factors were identified on her account that prompted her account closure on December 24thFor security purposes we are unable to disclose our methods of determining riskOn December 27th, we spoke with Ms [redacted] to provide her with the reasons for her account closure We also confirmed that a check will be mailed to her address on fileShe will receive the check within business daysWe regret the inconvenience that Ms [redacted] experienced as a result of the account closure She has been given our contact information should she have any additional questions or concerns Thank you, [redacted] ***Corporate Customer Response TeamNetSpend, A TSYS Company
To Whom It May Concern:We received complaint # [redacted] , filed with your office by [redacted] concerning the Brink’s Prepaid MasterCard offer that he received in the mail He’s requesting to be opted out of future card offers because he feels this type of advertisement is unethical.The offer (and accompanying disclosures) Mr [redacted] received was distributed in compliance with the Electronic Fund Transfer Act as implemented through Regulation E (CFR 1005.5(b))His social security number and date of birth were not provided and are not connected to this offer in any wayNo account in his name has been activated without his permission This offer is NOT a credit card, it contains no value, and it cannot be used to conduct transactionsNo credit report has been or will be obtained in connection with this offer, and this offer does not have any effect on Mr ***’s creditNetSpend works with third party marketing partners that provide us with information for consumers who may need a service like the NetSpend Prepaid MasterCardWe mail those consumers card offers Because Netspend feels strongly about customer privacy, we only contract with marketing affiliates that have collected the information from willing consumers and have received permission to share it with usAgain, the offer is not active and cannot be used unless activatedDuring activation NetSpend verifies the identity of the person activating the offer to ensure that the card can only be used by the intended recipient On October 21, 2015, we reached out to Mr [redacted] by telephone and email We have not had the opportunity to speak with him yet but will assist when he calls We removed his name and address from our mailing list and he should not receive any future offers from any NetSpend managed programsWe’ve also submitted a request to obtain specific details of how Mr***’s information was obtained for this card offer When it is received, we will relay the information to him We apologize for any inconvenience that Mr [redacted] experienced as a result of this card offer He has been given our contact information should he have any additional questions or concerns Thank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] concerning the inconvenience she experienced with activating her PayPal Prepaid MasterCard To help the Federal Government fight against funding terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens a prepaid debit card accountWhen our cardholders open a card account or add a secondary cardholder, we will ask for their name, physical street address, date of birth, and other information that will allow us to reasonably identify themThis information can be found on the outside of our card packaging We also inform the customer on the outside cover about the fees when using the card and that it must be activated before use Ms [redacted] attempted to activate her PayPal Prepaid MasterCard on April 1, when she spoke with our Customer Service representativeOur Customer Service informed her that additional information was needed to fully activate her account, and they requested for her to send in identity documentsSince she did not want to send in the required documents, the Limited Use option was offered to Ms [redacted] as a method to obtain the funds on her accountLimited Use allows funds to be dispensed from the NetSpend card at the point of sale using PIN and Signature transactionsOnce the funds are dispensed, the account will close and the card can be discardedWhen the card is converted to Limited Use, it cannot be reversed On April 4th, we reached out to Ms [redacted] by telephone and email, but unfortunately, we have not had the opportunity to speak with her We will assist with her concerns when she returns our call NetSpend regrets the inconvenience that Ms [redacted] experienced while attempting to activate her card We have provided her with our contact information should she have any additional questions or concerns Thank you, [redacted] Corporate Customer Response Team NetSpend A TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning her dispute claimOn August 15, 2016, Ms [redacted] contacted us to report an error that occurred with a transaction that posted to her account from DISH NETWORK for $We promptly opened a dispute claim and began our investigationWe also informed Ms [redacted] of the investigation timeframes afforded under Regulation EA member of our Corporate Response Team reached out to Ms [redacted] on August to discuss her dispute claim We advised that a provisional credit was issued to Ms [redacted] account while we continued our investigation of her dispute claim We apologize for the service that Ms [redacted] experienced with our Customer Service Department We have reported this incident to the management staff of the customer service agents she spoke with.We have provided Ms [redacted] with our contact information should she have any other questions or need any further assistance Thank you, [redacted] ***Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] ***Mr [redacted] states that all of his accounts were closed which caused him to have no funds until he received his refund checks for his remaining account balanceHe wants a letter of apology for the inconvenience, and compensation for punitive damagesOur Risk Management Team regularly monitors our cardholder’s accounts in efforts to prevent compromising activity, or unacceptable account usageOur Risk Management Team identified risk factors that led to the blocking of Mr***’s accounts on July 14, Mr [redacted] is no longer eligible for NetSpend services as a result of the risk factorsA check for his remaining funds was mailed to the address on file on July 23rdWe are sending another check to Mr [redacted] on August 21st, due to a pending transaction that was credited after his account closureNetSpend regrets any inconvenience that Mr [redacted] experienced as a result of his account closureWe have provided him with our contact information should he have any additional questions or concernsThank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning the inconvenience she experienced with adding an additional cardholder to her account She requests to add her partner to her account in order to accept his deposit.To help the Federal Government fight against funding terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens a prepaid debit card accountWhen our cardholders open a card account or add a secondary cardholder, we will ask for their name, physical street address, date of birth, and other information that will allow us to reasonably identify themThis information can be found on the outside of our card packaging Mr [redacted] was added as a secondary cardholder on February 17, Additional information was needed to approve him as an authorized cardholder, and our Customer Service Department requested Mr [redacted] to send in identity documentsMr [redacted] sent us documents that we were unable to approve which caused his direct deposit to be returned back to the senderOn February 19th, after further review by our Documents Team, we were able to verify Mr [redacted] ’s information.On February 19th, I spoke with Ms [redacted] and Mr [redacted] to address their full concernsI also confirmed they can request to have Mr [redacted] ’s direct deposit resent to their Netspend account for approval.NetSpend regrets the inconvenience that Ms [redacted] experienced while attempting to add Mr [redacted] to her account We have provided her with our contact information should she have any additional questions or concerns Thank you, [redacted] ***Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning his dispute claimWe appreciate Mr***’s additional commentsMr [redacted] opened his disputes claim on June 1, The investigation was concluded on 06/15/with no credits issued because MrOrvitt reported the errors on his account more than calendar days after electronically accessing his account when the error first appearedOur records show that Mr***’s has been able to log onto his account regularlyWe also believe that he benefited from the transactions.A letter detailing the results of our investigation was mailed to Mr***’s address on file on June 23, as well as emailed We have provided Mr [redacted] with our contact information should he have any additional questions or concerns Thank you, [redacted] ***Corporate Customer Response TeamNetSpend A TSYS Company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is mostly satisfactory to me The company did release the overdraft fee and it happened automatically, not as a result of this complaint If the first person I messaged had explained this, it would have saved us all a lot of time and moneyThey did not provide any further account protection options but assured me that my “account is safe”I’m still unhappy about the verification process and that anyone can call in about my account and for this reason I will likely be closing my account with themI’m only closing this complaint because they clearly are not going to do anything any further and I don’t expect anyone from the Revdex.com to put forth any more effort into thisThis is a very stubborn company and they will eventually learn that they’re losing customers due to the lack of customer service and efficient resolutionI sincerely appreciate the time and effort you’ve put into this.Thank you, [redacted] I sincerely appreciate your time and effort in getting this resolved and helping me Regards, [redacted]
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning his Netspend account I attempted to contact Mr [redacted] by phone and email on March 8th and 9th, 2016, to address all of his concerns, but have been unable to speak with himMr*** responded via email on March 9th advising he had been assisted by our Customer Service Department and has not contacted me furtherShould Mr [redacted] contact me for further assistance, I will review his account with himNetSpend regrets the inconvenience that Mr [redacted] experienced while waiting to receive his cardWe have provided him our contact information should he have any additional questions or concerns Thank you, [redacted] ***Corporate Customer Response TeamNetSpend A TSYS Company
Monday, July 10, To Whom It May Concern: Thank you for forwarding Mr [redacted] ’ complaint # [redacted] to usAs you requested, we addressed this matter directly with Mr [redacted] on July 6, by way of telephoneWe emailed Mr [redacted] the details of the actions to resolve his complaint on July Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, [redacted] Customer Experience Specialist Netspend a TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning a refund check that she received for a lesser amount than she loaded to the card She’s requesting a refund for the additional amount Ms [redacted] purchased her NetSpend card on August 29, When she attempted to activate her new card, our system associated her information with a previous account that had a negative balanceThis resulted in her new card being blocked A monthly plan fee of $was deducted from her balance two days later in accordance with the terms of her card A check for the remaining balance was mailed to her on September 3rd We reached out to Ms [redacted] on November 4th by telephone and email, but have not spoken with her The monthly fee has been refunded and a check will be mailed to her address by November 6th NetSpend regrets the inconvenience that Ms [redacted] experienced while attempted to activate her new card We have provided her with our contact information should she have any additional questions or concerns Thank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning the inconvenience she experienced after filing a disputes claim for unauthorized transactions made on her accountShe’s requesting reimbursement of late fees that were incurred as a result of her cards being blockedOn December 8, 2015, Ms [redacted] disputed two unauthorized transactions through the online account center that occurred on her NetSpend card from [redacted] for $eachWe informed her that an update would be provided within ten business days, December 9thAs a courtesy, a provisional credit was issue at the time she disputed the transactionsThe next day our Disputes Department provided an update that Ms [redacted] ’s claim was still being researched, but would be resolved by January 25, No further action will be required as long as the claim is successful since Ms [redacted] has already received a provisional credit for the disputed amountOur Risk Management Team regularly monitors account activity in order to provide a safe and secure product for all of our cardholdersOur Risk Management Team identified risk factors that led to the blocking of Ms [redacted] ’s account on December 30, She is no longer eligible for NetSpend services as a resultThe factors that lead to the account closure are kept internal for security reasonsA check for the remaining funds on the account has been mailed to her address, and Ms [redacted] will receive it within ten business days from the account closure dateWe reached out to Ms [redacted] on January 14, 2016, but unfortunately we have not had the opportunity to speak with herWe will address her concerns when she returns our callNetSpend regrets the inconvenience that Ms [redacted] experienced as a result of the closing of her accountWe have provided her our contact information should she have any additional questions or concernsThank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] concerning her dispute claim On September 23, 2016, Ms [redacted] contacted our Customer Service department to open a dispute claim for a transaction that posted to her account We promptly opened a dispute claim and began our investigationWe also informed Ms [redacted] of the investigation timeframes afforded under Regulation E We apologize for any misinformation Ms [redacted] received from our Customer Service Department concerning the investigation timeframe afforded under Regulation E Her claim is scheduled to receive an update within ten business days, October In response to her communication, a member of our Corporate Customer Response Team reached out to Ms [redacted] on September 27, unfortunately we have not had the opportunity to speak with her We sent her an email to inform her that the merchant refunded her account for the disputed charge earlier that same day Ms [redacted] has been provided with our contact information should she have any additional questions or concerns Thank you, [redacted] Corporate Customer Response Team NetSpend A TSYS Company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Moreover, I strongly encourage Netspend to spend quality time training their outsourced CS staff, and recommend recording their responses to customers complaint If not, Netspend will experience declining customer service, and unable to secure customer base Keep in mind, if people are not satisfied, they have options! Regards, *** [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Furthermore the business did refund charges accrued I am happy with the resolution Regards, [redacted] ***
Friday, June 16, 2017To Whom It May Concern:Thank you for forwarding Mr [redacted] complaint # [redacted] to usNetSpend relies on affiliate marketing services as a source for reaching potential new customers and Card Account offer recipients’ information is acquired through these business relationshipsA consumer’s name and address is provided to the affiliate marketing service when the consumer opts in to receive offers and marketing materials from the third party, as well as any third party with whom they may share the informationBecause NetSpend feels strongly about customer privacy, we only contract with marketing affiliates that have collected the information from willing consumers years of age and older and have received permission to share it with us.We attempted to reach Mr [redacted] by telephone and email, on June 12, and 16, but unfortunately, we were unable to speak with himThe email we sent Mr [redacted] outlined our actions to resolve his complaintWe have removed Mr [redacted] name and address from our mailing list and he should not receive any future offers from any Netspend managed programs We also submitted a request to our Marketing Department to provide information concerning how his name and address were obtainedWe will provided Mr [redacted] with this information when it is received Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, [redacted] Customer Experience Specialist Netspend, a TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning the funds on his PayPal load money card that he attempted to load to his NetSpend PayPal Prepaid MasterCard He’s requesting to be reimbursed for the funds that he put on his card.On October 30, 2015, we spoke with Mr [redacted] and provided him with the contact number to reach the appropriate PayPal customer service department that can further assist him with obtaining his fundsThe reload card that Mr [redacted] purchased is not a NetSpend product We informed Mr [redacted] of the reload methods that are eligible for his NetSpend PayPal Prepaid MasterCard for future reference NetSpend regrets the inconvenience that Mr [redacted] went through while attempting to retrieve his funds from the PayPal – My Cash Reload Card We have provided him with our contact information should he have any additional questions or concerns Thank you, [redacted] **Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] concerning a Card Account she purchased for her father The card Ms [redacted] purchased is a reloadable, prepaid debit card and not a gift cardThis type of product is intended for individuals who wish to have access to an electronic form of payment, but would like an alternative to a traditional bank accountWe understand that because she was giving the card as a gift, she may not have seen the original card package which states “This is not a gift card” on the front of the package We are required by the USA PATRIOT Act to obtain, verify, and record information that identifies each person who opens a card account with us When our cardholders open a card account or add a secondary cardholder, we ask for their name, physical street address, date of birth, and other information that will allow us to reasonably identify themThe requirement to obtain this information is displayed in the envelope that we send with the card offer On March 20, Ms [redacted] purchased a Netspend Card Account from a retail location and loaded $on itOn April 05, Ms [redacted] ’s father attempted to use the card although he had not completed the activation process Mr [redacted] contacted our Customer Service Department and provided the information requested in order to complete the activation We spoke with Mr [redacted] on April 10, and explained that during routine monitoring, we placed a temporary restriction on his card account on April 5, 2017, because we detected suspicious activity In order to remove the restriction, we asked Mr [redacted] to provide us with copies of his identification documents to validate his identity A member from our Corporate Office reached out to Ms [redacted] on April 11, to provide further insight about the Card AccountWe corresponded via email and requested her father to send the required documents to remove the restriction on the card account Ms [redacted] requested to close the Card Account and receive a refund check for the remaining balance and the purchase price of the card A refund check for remaining balance will be mailed to the address on file and should be received within ten business days Ms [redacted] has been provided with our direct contact information should she have any additional questions concerning this matter Thank you, [redacted] Customer Experience Specialist Netspend, a TSYS Company
Complaint: [redacted] I am rejecting this responseThe letter below explains whyAugust 24, 2015From: [redacted] *** [redacted] [redacted] To Whom It May Concern, I am sending this letter to reject your response to my Revdex.com claimI’d like to voice my disappointment with the service I’ve received, and request that you provide me with all of the evidence (not opinion) that was found during your investigation, and led the denial my claim and closing of my account on July 8th I would also like any/all other information or documents you may have in my file, including evidence from my previous disputesTo close my account without consulting me first, after almost years of constant use and no issues is outrageous, and clearly in bad faithTo steal my money on top of it is criminalI have won every dispute I’ve had and this should have been no differentYou have ignored numerous laws and policies, and have not shown any real evidence to supports your positionI demand that you immediately issue a refund for the amount detailed below, before any further legal action is takenThe FDIC promises that, “If someone makes unauthorized transactions with your debit card, but your card is not lost, you are not liable for those transactions if you report them within days of your statement being sent to you”I have followed the law exactly as it is written and played by the rules while filling this dispute, as I have with all other disputes in the pastTo avoid any further legal action, you must do the sameThe one piece of documentation I did receive on August 23rd did not include copies of evidence relied upon, or any documents at all for that matter, except for one sheet of paper, that only stated the opinions of your companyIn order to deny my or anyone else’s claim, there is a certain burden of proof that you must meet, and that is usually done through the examination of factsThe statements you make in that letter however are not facts, and have no evidence to support them, and are therefore insufficientOpinion cannot be confused for statements of fact, and I will be happy to debate each opinion you have listed in more detail than I already have below, if you would likeHere is me response to those opinions: a) The PIN number was not changed prior to unauthorized transactions taking place: To say the pin was not changed is not a valid argumentFirst of all, it was a new card, and I am not aware of any law that requires any consumer to regularly change the pin on their PIN weekly, bi weekly, or even yearlyRegardless, and is irrelevantIt is not as if I could have known my card would be stolen and usedHad I been aware of that, I could have prevented it and we would not be having this discussion.b) Disputing same merchants/atms as on other claims on account: This is something that upsets me very much about this case, because in a discussion with customer service prior to these charges being made, I had asked that a stop payment be set forth for certain merchants that were listed on a previous disputeI assume it was the same person who had stolen my card the last time that did it this time too, and the fact that it was used at the same merchants is evidence that points to the fact that it most likely wasRegardless, Netspend’s Customer Service Representatives failure place the stops on the account is responsible for some charges in this dispute, yet I am being punished for itc) [redacted] was checked during the timeframe that the transactions took place: This is not valid proof that the charges are not fraudulentAll ATM]’s ask you if you’d like to view the b***ce before you make your withdrawal, and it is not impossible that someone could have hacked my phone, temporarily had possession of my phone, had possession of my laptop computer, tablet, etcto access personal files of mine that contain the information needed in order to check the b***ceIt also is not so silly to believe that someone would check the b***ce first given that option, either out of curiosity, or to ensure they didn’t withdrawal or purchase anything that would not be approvedd) Transactions take place in same city that card was set up: As I stated in my original claim, I believe an old “friend” took the card and used it, then returned it when they were finishedI would not expect them to fly across the globe, just for the sake of using my cardThere is no fact in that statement, and it is irrelevante) Card holder would receive funds from one claim and then file another: This calls for speculation and is a matter of opinionIt also shows bias, and is downright offensive, as well as misleadingIt indicates that a decision is already made in regards to my innocence, despite having no evidence to support itIt is defamation of character and I will not tolerate such offensive behaviorI believe it was that idea alone that led to your decision to deny my claim and close my accountI have requested written proof along with a claimed error or request for clarification in accordance with the FCBA, and you have failed to provide adequate documentation for such itemsYou are required under the same FCBA to resolve a dispute within c***der day, and this matter is still not resolvedThe matter would have had to have been resolved on 8/21/to meet this deadlineFurthermore, the FBCA goes on to state that, “The creditor may not take any legal or other action to collect the disputed amount and related charges (including finance charges) during the investigationWhile your account can't be closed or restricted, the disputed amount can be applied against you.” If would please let know the date in which your investigation ended, I would appreciate thatMy account was closed on July 08th,, yet I only finally received documentation about it on August 23rdIt is my right that I “promptly [receive] credit or refund overpayments and other amounts owed to [my] account when [my] account is owed more than one dollarIf [I] prefer a refund, it must be sent within seven business days after the creditor receives [my] written request.” Again, this matter has stretched over months now, and you have done nothing except breach contract, violate my rights, and violate both state and federal lawHere is what I am requesting to resolve this matter:1) The full amount of the dispute claim refunded to me immediately(I am locked out of my account, but claim was approximately $950-$if I remember right.) and2) Compensation for the metal distress, late fee’s, and for the hardships I’ve endured as a result of the neglect, and disregard your company has shownThe total sum of these charges shall be two times the amount of the original claim, and is to be added alongside with the original amountThe total principal amount shall then equal no less than three times the amount of the original disputeThis is rightfully owed and was calculated to cover the unauthorized charges made to the account, plus emotional damages caused when company unlawfully stripped of my consumer rights, closed my account without my knowledge, and for the hardships and stress as listed above I respectfully ask that you immediately remove my name from any list(s) that bans or limits my participation in opening an account with Netspend again in the futureAlthough it is not likely I will be doing so, it is my right, as I am innocent of the accusations you have placed upon meBe advised that this notice is being sent pursuant to the Fair Debt Collection Practices Act, USC 1692g Sec(b) “that your claim is disputed and validation is requested”This is NOT a request for "verification" or proof of my mailing address, but a request for VALIDATION made pursuant to the above named Title and SectionI request that your office provide me with each and every piece of competent evidence that you have found during your investigation, and that you used as a factor in making your final decision in this matterThis request is not subject or limited to documents and information pertaining to this dispute only, and is made legally and lawfully.I do not appreciate your company treating me like a criminal, and expecting me to not stand up for myself.Please provide me with the following:· An Explanation of the investigation process, including a detailed description of steps that were taken while forming your decision regarding error/non error.· Copies of any/all documents/evidence used to form your final conclusions of fact for all claims made within the last two years· Provide me with your license numbers and Registered AgentIf you choose to again ignore my requests, and continue to waste all of our time by stringing me along with more nonsense, accusations, and insults, I will not hesitate in bringing legal action against you for the following:1) Violation of the Fair Credit Reporting Act2) Violation of the Fair Debt Collection Practices Act3) Defamation of Character4) Violation of the Unfair Settlement Practices5) Violations of the Fair Credit Billing ActIf your offices are able to provide the proper documentation as requested, and does not immediately issue a return for the amount requested, I will require at least days to seek and file a claim against youI will also contact the State Attorney General and explain to them the laws you have ignored, and inform them of my experience with your company that led to filing a claimDuring this validation period, if any action is taken which could be considered detrimental to any of my credit reports, I will consult with my legal counselThis includes any information to a credit reporting repository that could be inaccurate or invalidated or verifying an account as accurate when in fact there is no provided proof that it isThis is an attempt to correct your records, and to collect money owed to me from your companyAny information obtained shall be used for that purposeBest Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have not received my check for And now there is more money due to me in the amount of $Upon calling Netspend on several occasions I have been put on hold for at least minutes or more each timeThis is not good business practice nor customer serviceAlso, if everyone has acces to the same account information, there should NEVER be a reason that a person gets told different thingsI was told a check was issued and processed on 12/Three reps told me it was done on 12/Another told me that it was mailed on 12/I called today and was told that it was mailed on 12/Which is it? In the mean time I still don't have any money to buy food for myself and my daughterYour apologies for my inconvenience can not put food on my table or pay my medical bills for the hospital stay from my blood pressure increasing due to this situationYou have a total of $of my money that I worked hard forThis is not right Also, who is Ms***? At this time I have no further choice other than to go to the courthouse and file a small claims case against PayPal Prepaid/Netspend/Bancorp bank for providing information, fraud (supervisors have stated that they spoke with me and they haven't), and all late fees for expenses which I was not able to pay due to your company withholding my money from my employerI have also notified my employer and they have filed a complaint as well The only option I'm willing to a accept at this point is immediate delivery of my money, expedited and mailed overnight through UPS! I simply can't wait until December31st to feed my kid Regards, [redacted]
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning the inconveniences that she’s experienced with our productShe’s requesting an explanation of what account activity prompted the block on her account, and the check number for her refund checkWe spoke with Ms [redacted] on December 23, to explain what took place on her account, and to clarify what identity documents were needed to verify her account for security purposesMs [redacted] sent us documents on the following day, but they weren’t accepted to remove the block from her accountOur Fraud Prevention Team regularly monitors account activity in order to provide a safe and secure product for all of our cardholdersRisk factors were identified on her account that prompted her account closure on December 24thFor security purposes we are unable to disclose our methods of determining riskOn December 27th, we spoke with Ms [redacted] to provide her with the reasons for her account closure We also confirmed that a check will be mailed to her address on fileShe will receive the check within business daysWe regret the inconvenience that Ms [redacted] experienced as a result of the account closure She has been given our contact information should she have any additional questions or concerns Thank you, [redacted] ***Corporate Customer Response TeamNetSpend, A TSYS Company
To Whom It May Concern:We received complaint # [redacted] , filed with your office by [redacted] concerning the Brink’s Prepaid MasterCard offer that he received in the mail He’s requesting to be opted out of future card offers because he feels this type of advertisement is unethical.The offer (and accompanying disclosures) Mr [redacted] received was distributed in compliance with the Electronic Fund Transfer Act as implemented through Regulation E (CFR 1005.5(b))His social security number and date of birth were not provided and are not connected to this offer in any wayNo account in his name has been activated without his permission This offer is NOT a credit card, it contains no value, and it cannot be used to conduct transactionsNo credit report has been or will be obtained in connection with this offer, and this offer does not have any effect on Mr ***’s creditNetSpend works with third party marketing partners that provide us with information for consumers who may need a service like the NetSpend Prepaid MasterCardWe mail those consumers card offers Because Netspend feels strongly about customer privacy, we only contract with marketing affiliates that have collected the information from willing consumers and have received permission to share it with usAgain, the offer is not active and cannot be used unless activatedDuring activation NetSpend verifies the identity of the person activating the offer to ensure that the card can only be used by the intended recipient On October 21, 2015, we reached out to Mr [redacted] by telephone and email We have not had the opportunity to speak with him yet but will assist when he calls We removed his name and address from our mailing list and he should not receive any future offers from any NetSpend managed programsWe’ve also submitted a request to obtain specific details of how Mr***’s information was obtained for this card offer When it is received, we will relay the information to him We apologize for any inconvenience that Mr [redacted] experienced as a result of this card offer He has been given our contact information should he have any additional questions or concerns Thank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] concerning the inconvenience she experienced with activating her PayPal Prepaid MasterCard To help the Federal Government fight against funding terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens a prepaid debit card accountWhen our cardholders open a card account or add a secondary cardholder, we will ask for their name, physical street address, date of birth, and other information that will allow us to reasonably identify themThis information can be found on the outside of our card packaging We also inform the customer on the outside cover about the fees when using the card and that it must be activated before use Ms [redacted] attempted to activate her PayPal Prepaid MasterCard on April 1, when she spoke with our Customer Service representativeOur Customer Service informed her that additional information was needed to fully activate her account, and they requested for her to send in identity documentsSince she did not want to send in the required documents, the Limited Use option was offered to Ms [redacted] as a method to obtain the funds on her accountLimited Use allows funds to be dispensed from the NetSpend card at the point of sale using PIN and Signature transactionsOnce the funds are dispensed, the account will close and the card can be discardedWhen the card is converted to Limited Use, it cannot be reversed On April 4th, we reached out to Ms [redacted] by telephone and email, but unfortunately, we have not had the opportunity to speak with her We will assist with her concerns when she returns our call NetSpend regrets the inconvenience that Ms [redacted] experienced while attempting to activate her card We have provided her with our contact information should she have any additional questions or concerns Thank you, [redacted] Corporate Customer Response Team NetSpend A TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning her dispute claimOn August 15, 2016, Ms [redacted] contacted us to report an error that occurred with a transaction that posted to her account from DISH NETWORK for $We promptly opened a dispute claim and began our investigationWe also informed Ms [redacted] of the investigation timeframes afforded under Regulation EA member of our Corporate Response Team reached out to Ms [redacted] on August to discuss her dispute claim We advised that a provisional credit was issued to Ms [redacted] account while we continued our investigation of her dispute claim We apologize for the service that Ms [redacted] experienced with our Customer Service Department We have reported this incident to the management staff of the customer service agents she spoke with.We have provided Ms [redacted] with our contact information should she have any other questions or need any further assistance Thank you, [redacted] ***Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] ***Mr [redacted] states that all of his accounts were closed which caused him to have no funds until he received his refund checks for his remaining account balanceHe wants a letter of apology for the inconvenience, and compensation for punitive damagesOur Risk Management Team regularly monitors our cardholder’s accounts in efforts to prevent compromising activity, or unacceptable account usageOur Risk Management Team identified risk factors that led to the blocking of Mr***’s accounts on July 14, Mr [redacted] is no longer eligible for NetSpend services as a result of the risk factorsA check for his remaining funds was mailed to the address on file on July 23rdWe are sending another check to Mr [redacted] on August 21st, due to a pending transaction that was credited after his account closureNetSpend regrets any inconvenience that Mr [redacted] experienced as a result of his account closureWe have provided him with our contact information should he have any additional questions or concernsThank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning the inconvenience she experienced with adding an additional cardholder to her account She requests to add her partner to her account in order to accept his deposit.To help the Federal Government fight against funding terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens a prepaid debit card accountWhen our cardholders open a card account or add a secondary cardholder, we will ask for their name, physical street address, date of birth, and other information that will allow us to reasonably identify themThis information can be found on the outside of our card packaging Mr [redacted] was added as a secondary cardholder on February 17, Additional information was needed to approve him as an authorized cardholder, and our Customer Service Department requested Mr [redacted] to send in identity documentsMr [redacted] sent us documents that we were unable to approve which caused his direct deposit to be returned back to the senderOn February 19th, after further review by our Documents Team, we were able to verify Mr [redacted] ’s information.On February 19th, I spoke with Ms [redacted] and Mr [redacted] to address their full concernsI also confirmed they can request to have Mr [redacted] ’s direct deposit resent to their Netspend account for approval.NetSpend regrets the inconvenience that Ms [redacted] experienced while attempting to add Mr [redacted] to her account We have provided her with our contact information should she have any additional questions or concerns Thank you, [redacted] ***Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning his dispute claimWe appreciate Mr***’s additional commentsMr [redacted] opened his disputes claim on June 1, The investigation was concluded on 06/15/with no credits issued because MrOrvitt reported the errors on his account more than calendar days after electronically accessing his account when the error first appearedOur records show that Mr***’s has been able to log onto his account regularlyWe also believe that he benefited from the transactions.A letter detailing the results of our investigation was mailed to Mr***’s address on file on June 23, as well as emailed We have provided Mr [redacted] with our contact information should he have any additional questions or concerns Thank you, [redacted] ***Corporate Customer Response TeamNetSpend A TSYS Company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is mostly satisfactory to me The company did release the overdraft fee and it happened automatically, not as a result of this complaint If the first person I messaged had explained this, it would have saved us all a lot of time and moneyThey did not provide any further account protection options but assured me that my “account is safe”I’m still unhappy about the verification process and that anyone can call in about my account and for this reason I will likely be closing my account with themI’m only closing this complaint because they clearly are not going to do anything any further and I don’t expect anyone from the Revdex.com to put forth any more effort into thisThis is a very stubborn company and they will eventually learn that they’re losing customers due to the lack of customer service and efficient resolutionI sincerely appreciate the time and effort you’ve put into this.Thank you, [redacted] I sincerely appreciate your time and effort in getting this resolved and helping me Regards, [redacted]
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning his Netspend account I attempted to contact Mr [redacted] by phone and email on March 8th and 9th, 2016, to address all of his concerns, but have been unable to speak with himMr*** responded via email on March 9th advising he had been assisted by our Customer Service Department and has not contacted me furtherShould Mr [redacted] contact me for further assistance, I will review his account with himNetSpend regrets the inconvenience that Mr [redacted] experienced while waiting to receive his cardWe have provided him our contact information should he have any additional questions or concerns Thank you, [redacted] ***Corporate Customer Response TeamNetSpend A TSYS Company