Realcor Developments Ltd.

Complaint: [redacted]
I am rejecting this response because: there statement is false. They allowed this transaction to go thru on a 0 balance, they canceled my card without my consent, my card they canceled was attached to my ebay account. By them closing the card it put me in a bad condition and got my account suspended with ebay. And I lost out on 3 auction items that I won ,thes items can not be replaced
Regards,
[redacted]

Wednesday, May 17, 2017To Whom It May Concern:Thank you for forwarding Ms. [redacted] complaint to us. We are required by the USA PATRIOT Act to obtain, verify, and record information that identifies each person who opens a card account with us.  When our cardholders open a card account or...

add a secondary cardholder, we ask for their name, physical street address, date of birth, and other information that will allow us to reasonably identify them. The requirement to obtain this information is displayed on the inside flap of the card package and is visible to consumers prior to purchase.  Our packaging also informs that the person activating the card must be at least 18 years of age and that it is not a gift card.  As you requested, we addressed this matter directly with Ms. [redacted] on May 17, 2017 by way of telephone. We provided her with further insight on the identification process. Thank you for bringing this matter to our attention. [redacted]Customer Experience AnalystNetspend, a TSYS Company

To Whom It May Concern:   We received complaint # [redacted] filed with your office by [redacted] concerning her Card Account transaction.    On March 29, 2017, Ms. [redacted] attempted to complete a transaction with merchant, Microsoft Billing Info.  Once the transaction was...

initiated, we sent the merchant a response code that alerts them to complete an address verification on their end. After this process is completed the merchant will need to use the authorization code we sent to them, to approve or decline the transaction. This transaction was not declined on Netspend’s end.    A member from our Corporate Office spoke with Ms. [redacted] on April 11, to provide further insight about her Card Account transaction.  Ms. [redacted] informed us that she was not willing to provide Microsoft her address to complete the transaction because she didn’t feel comfortable providing this information.  Netspend is unable to change the automatic process that takes place between us and the merchant’s settlement process.   Ms. [redacted] stated she was not willing to comply with the transaction process and requested to close her account.  Ms. [redacted] will receive a check for her remaining account balance within ten business days, mailed to her address on file.   We have provided Ms. [redacted] with our direct contact information should she have any additional questions concerning this matter.    Thank you,   [redacted] Customer Experience Specialist Netspend, a TSYS Company

To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] regarding Payback Rewards that she has not received.  She requests to receive a call from our corporate office to address her concerns. On January 28, 2016, we spoke with Ms. [redacted] to verify...

which merchant transactions she completed to qualify for the Payback Rewards.  After researching her transactions, we credited her account for the rewards she earned by completing activity with the designated merchants.  We regret any inconvenience that Ms. [redacted] experienced with the Payback Rewards Program. She has been given our contact information should she have any additional questions or concerns.  Thank you, [redacted] Corporate Customer Response Team NetSpend A TSYS Company Tell us why here...

Monday, July 18, 2016 To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning a refund check that has not been received. On May 7, 2016, Ms. [redacted] contacted us to close her account.  A refund check for Ms. [redacted]’s...

remaining account balance was mailed to her address on May 12.   Ms. [redacted] contacted us on June 6 because she had not received her refund check. A stop payment was placed on the check and we mailed her a replacement refund check on June 10. Ms. [redacted] received the original check after the stop payment was requested and deposited it into her other bank account.  Because the stop payment was requested on the first refund check, the funds were removed from Ms. [redacted]’s other bank account.  A member of our Corporate Response Team spoke with Ms. [redacted] on July 11 as she still had not received her reissued check. Ms. [redacted] advised she would allow a few more days to see if the refund check arrived. We spoke with Ms. [redacted] again on July 18 and she confirmed that she did not receive the check. We requested a stop payment on Ms. [redacted]’s replacement check and reopened her account.  A replacement card was requested and we applied the amount of her refund check to the available account balance. Ms. [redacted] will contact us once she has activated the card to withdraw her funds.We regret any inconvenience Ms. [redacted] experienced while waiting to receive her check. We have provided Ms. [redacted] with our contact information should she have any additional questions or concerns.  Thank you,[redacted]Corporate Customer Response TeamNetSpend A TSYS Company

To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted]. Mrs. [redacted] states that her account was closed due to fraudulent activity and she was supposed to get a refund in 20 business days. She wants a full refund as soon as possible because she never...

received the funds. Our Risk Management Team regularly monitors our customer’s accounts in efforts to prevent compromising activity, or unacceptable account usage. Our Risk Management Team identified risk factors that led to blocking Mrs. [redacted]’s account on April 17, 2015. We requested copies of identifying documents in order to remove the block. We reviewed the documents and closed the account that same day. The remaining funds on Mrs. [redacted]’s account are being returned to the sender of the deposits. NetSpend regrets any inconvenience Mrs. [redacted] experienced with the review of her documents. We have provided her with our contact information should she have any additional questions or concerns. Thank you,[redacted]Corporate Customer Response TeamNetSpend A TSYS Company

To Whom It May Concern:We received additional comments on complaint # [redacted] filed with your office by [redacted] concerning the closure of her account. We appreciate Ms. [redacted] for giving us the opportunity to review her account statement. We’ve found that the statement she provided is for May 2016. The credits we applied to her account were posted on June 2, 2016, and therefore are not reflected in the May statement. Upon receiving Ms. [redacted] additional comments, we emailed her the account history for June 2016 so she could view the credits that were applied to her account after the conclusion of her dispute claim. We have provided Ms. [redacted] with our contact information should she have any additional questions or concerns. Thank you,[redacted]Corporate Customer Response TeamNetSpend A TSYS Company

To Whom It May Concern: Thank you for forwarding Ms. [redacted]’s complaint to us. “Faster access to funds” is based on a comparison of Netspend’s policy of immediate availability versus the typical banking practice of only posting funds after settlement.  Direct Deposit and earlier availability...

of funds are subject to a payor’s support of this feature and timing of payor’s funding.  We do not guarantee an exact date on which a cardholder will receive a deposit.  We post deposits as soon as they arrive.  We offer and encourage our cardholders to sign up for our free Anytime Alerts, so they can receive a text message as soon as their deposit arrives.  We attempted to reach Ms. [redacted] by phone and email on October 9, 2017 but unfortunately, were unable to speak with Ms. [redacted]. We emailed her on October 9 outlining our actions to resolve her complaint. Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concern. Thank you, [redacted] Customer Experience Analyst Netspend, a TSYS Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
This matter has been resolved pending a check from them which has been promised in 10 days.
Regards,
[redacted]

Monday, February 13, 2017To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning her refund check. Ms. [redacted] attempted to activate her new Card Account on January 5, 2017.  Our system recognized that she had a previous Card Account that was...

closed due to high risk factors.  We are no longer able to offer Ms. [redacted] products managed by Netspend. We closed Ms. [redacted] Card Account on January 9, and issued a refund check to her address on file. On January 31, Ms. [redacted] refund check was returned back to us as undeliverable and the funds were added back to her Card Account balance.  A member from our Corporate Office attempted to contact Ms. [redacted] on February 13, to assist with her refund check.  We communicated via email and informed her that a new check will be issued to her updated address on file.  As a courtesy, we have issued a credit to Ms. [redacted] Card Account due to the inconvenience she encountered with her refund check.  Ms. [redacted] will receive her new check within 10 business days. We apologize for the service that Ms. [redacted] experienced with our Customer Service Department.  We have reported this incident to the management staff of the customer service agents she spoke with.We have provided Ms. [redacted] with our contact information should she have any additional questions or concerns. Thank you,[redacted]Customer Experience Specialist Netspend, a TSYS Company

To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted]. Mr. [redacted] states that his account was blocked without his knowledge, preventing him from using the funds on his card. He wants access to his funds. Our Risk Management Team regularly monitors our...

customer’s accounts in efforts to prevent compromising activity, or unacceptable account usage. Our Risk Management Team identified risk factors that led to blocking Mr. [redacted]’s account on June 12, 2015. We requested verification of an attempted charge on his card. The transaction was verified on June 15th and the block was removed. NetSpend regrets any inconvenience Mr. Lawson experienced with transactions on his card. We have provided him with our contact information should he have any additional questions or concerns. Thank you,[redacted]Corporate Customer Response TeamNetSpend A TSYS Company

Complaint: [redacted]
I am rejecting this response because:I called on the 2nd when the card was blocked while I was trying to make a purchase at Miami international airport. I had to contact netspend myself, and the card was not expedited because I was already at the airport and wouldn't do me any use for their fumble and inconvenience.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have sent Netspend the info about the charges and also called many times and spoken to managers about it. 
Regards,
[redacted]

Tuesday, June 20, 2017 To Whom It May Concern: Thank you for forwarding Mr. [redacted] complaint # [redacted] to us. As you requested, we addressed this matter directly with Mr. [redacted] on June 20, 2017 by way of telephone. We emailed him the details of the actions to resolve his complaint the...

same day. Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concern. Thank you, [redacted]Customer Experience Specialist Netspend a TSYS Company

To Whom It May Concern:   Thank you for forwarding Mr. [redacted] complaint to us. As you requested, we addressed this matter directly with Mr. [redacted] on May 5, 2017, by way of telephone, e-mail, or letter. If a letter has been sent, it should be received within the next five business days. ...

We are sorry to hear that Mr. [redacted] had a bad experience with our Customer Service Department.  We have reported this incident to the management staff of the customer service agents he spoke with to ensure that they receive appropriate coaching on our policies and procedures.   Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concern   Thank you,   [redacted] Customer Experience Analyst Netspend, a TSYS Company

To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] concerning a verification request for her husband’s NetSpend account.  She’s requesting the removal of blocks in the future and to have her funds available to them.  To help the...

Federal Government fight against funding terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens a prepaid debit card account. When our cardholders open a card account, we will ask for their name, physical street address, date of birth, and other information that will allow us to reasonably identify them. If the account information is updated or changed we will validate those changes in a third part database.  On February 3, 2016, the date of birth was changed for Mrs. [redacted] husband and the updated information could not be verified by our normal process.  As a result, we requested copies of identity documents in order to validate the changes.   Both Mr. and Mrs. [redacted] information was validated on February 5th and the account blocks were removed.  We also have not received any recent direct deposit from the IRS to their account.  NetSpend regrets the inconvenience that Mrs. [redacted] has experienced with our product. We have provided her with our contact information should she have any additional questions or concerns.  Thank you, [redacted] Corporate Customer Response Team NetSpend A TSYS Company

To Whom It May Concern:   Thank you for forwarding Mr. [redacted] complaint to us. As you requested, we addressed this matter directly with Mr. [redacted] on May 1, 2017 by way of telephone, e-mail, or letter. If a letter has been sent, it should be received within the next five business days. Thank...

you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concern   Thank you,   [redacted] Customer Experience Analyst Netspend, a TSYS Company

Revdex.com:
My complaint has been resolved. I received a full refund.
 Regards,
[redacted]

Thank you for forwarding Mr. [redacted]’s complaint to us. We reviewed Mr. [redacted]’s claims and determined that it was handled appropriately. We completed the investigation of Mr. [redacted]’s claim on August 2, 2017 and issued full reimbursement for the disputed transaction. We attempted to reach Mr. [redacted]...

by phone and email on August 2 and August 4 but unfortunately, were unable to speak with Mr. [redacted]. We emailed him on August 4 outlining our actions to resolve his complaint. Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concern. Thank you, [redacted] Customer Experience Analyst Netspend, a TSYS Company

Thursday, April 27, 2017 To Whom It May Concern:Thank you for forwarding Mr. [redacted]’ complaint # [redacted] to us. As you requested, we addressed this matter directly with Mr. [redacted] on April 20, 2017 by way of telephone and e-mail. Thank you for bringing this matter to our attention and giving us...

the opportunity to resolve our cardholder’s concern. Mr. [redacted] has been provided with our direct contact information should he have any additional questions concerning this matter. Thank you, [redacted]Customer Experience Specialist Netspend, a TSYS Company