Realcor Developments Ltd.

To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted]. Mr. [redacted] states that he has referred a friend and has not received the bonus as promised. He wants the bonus to be credited to both accounts. On May 14, 2015 we called Mr. [redacted] and left a message. ...

We sent him an email about the Refer-A-Friend bonus. After review of the accounts the credit was issued to him and his friend. We regret any inconvenience that Mr. [redacted] experienced with our Refer-A-Friend program. He has been given our contact information should he have any additional questions or concerns. Thank you,[redacted]Corporate Customer Response TeamNetSpend A TSYS Company

To Whom It May Concern: We received additional comments on complaint # [redacted] filed with your office by [redacted] concerning the inconvenience he experienced with the closing of his account and the pending of his remaining funds. Our Risk Management Team regularly monitors account activity in order to provide a safe and secure product for all of our cardholders. Our Risk Management Team identified risk factors that led to the closing of Mr. [redacted] account on March 10, 2016.  He is no longer eligible for NetSpend services as a result and the factors that lead to the account closure are kept internal for security reasons.  The remaining funds from his IRS deposit have been pended by our Risk Management Team and they requested a review from the Internal Revenue Service.  The IRS will determine if the remaining funds are returned to them or released to Mr. [redacted].  We have corresponded to Mr. [redacted] by email informing him that we have not received the IRS determination, but will contact him once it is received.  NetSpend regrets the inconvenience that Mr. [redacted] experienced as a result of the closing of his account. We have provided him our contact information should he have any additional questions or concerns.  Thank you, [redacted] Corporate Customer Response Team NetSpend A TSYS Company

Complaint: [redacted]
I am rejecting this response because:I've been calling, emailing netspend about my money. I was told someone will get back to me no one have called me I've been getting the run around with netspend they closed my account and they  refuse to talk to me about anything I was told I have to wait 90 day for answer when I asked the representative  For his name and I'd number he told me his name was Vic and he refuse to give me his id number I just want more answer to why I don't have my money netspend keep tell me one thing and you guys something else 
Regards,
[redacted]

Wednesday, August 2, 2017 To Whom It May Concern: Thank you for forwarding Mr. [redacted] complaint # [redacted] to us. We are sorry to hear that Mr. [redacted] had his deposit go to a wrong account. We validated that the direct deposit information given to Mr. [redacted] on July 11, 2017, was...

correct. As you requested, we addressed this matter directly with Mr. [redacted] on August 2, 2017 by way of telephone. We sent Mr. [redacted] an email detailing the actions taken on his account to resolve his concerns on August 2. Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concern. Thank you, [redacted]Customer Experience Specialist Netspend a TSYS Company

Complaint: [redacted]
I am rejecting this response because: I have recived a letter from them saying they will pay back 26.04 of the 903.04 of dipute which has more than a hundere and 29 clander days old. Since they will pay back that much I want the others
Regards,
[redacted]

Tuesday, July 25, 2017 To Whom It May Concern: Thank you for forwarding Mrs. [redacted] complaint # [redacted] to us. We are sorry to hear that Mrs. [redacted] had a bad experience with our Customer Service Department. We have reported this incident to the management staff of the...

customer service agent she spoke with to ensure that they receive appropriate coaching on our policies and procedures. We validated that Mrs. [redacted] card is no longer active and cannot be used for additional unauthorized transactions. Her dispute claim was closed with no error found on July 21, 2017. After a review on July 24, we determined Mrs. [redacted] claim was handled appropriately. As you requested, we addressed this matter directly with Mrs. [redacted] on July 24, 2017 by way of telephone. We sent her emails detailing the actions taken on her account to resolve her concerns on July 24, and 25. Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concern. Thank you, [redacted]Customer Experience Specialist Netspend a TSYS Company

To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted]. Ms. [redacted] states that she received direct deposits to qualify her for The Fee Advantage Plan. She wants to receive credit for the fees that should have been waived. On May 29, 2015, we spoke with Ms....

[redacted] concerning the card transaction fees on her account since she received qualifying direct deposits. We resolved her issue during the call. She is now signed up for the optional Fee Advantage Plan at a reduced price per month. NetSpend regrets the inconvenience Ms. [redacted] experienced with the Fee Plan on her card. She has been given our contact information should she have any additional questions or concerns. Thank you,[redacted]Corporate Customer Response TeamNetSpend A TSYS Company

To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] states that she was double charged by a merchant and her account went negative. She wants the double charge refunded. On May 14, 2015, [redacted] charged [redacted]’s card...

$201.00. Eight hours later they charged the same amount again. [redacted] called to inform us it was a double charge. The next day the merchant collected on both transactions. A credit for $201.00 from that merchant was put back on her account on May 17th. We informed [redacted] by telephone and email. NetSpend regrets the inconvenience [redacted] experienced due to the double charge from the merchant. She has been given our contact information should she have any additional questions or concerns. Thank you,[redacted]Corporate Customer Response TeamNetSpend A TSYS Company

Wednesday, May 10, 2017To Whom It May Concern:Thank you for forwarding Mr. [redacted] additional comments to us. As you requested, we addressed this matter directly with Mr. [redacted] on May 5, 2017, by way of telephone, e-mail, or letter.  We will provide him with additional information regarding the card offer his son received as soon as it becomes available.  Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you,[redacted]Customer Experience AnalystNetspend, a TSYS Company

Friday, February 02, 2018To Whom It May Concern: We appreciate Mr. [redacted] additional comments.We completed the investigation of Mr. [redacted] claim on January 23, 2018 and issued full reimbursement for the disputed transactions. We are sorry to hear that Mr. [redacted] had a bad experience with our Customer Service Department.  We have reported this incident to the management staff of the customer service agents he spoke with to ensure that they receive appropriate coaching on our policies and procedures.Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concern.Thank you,[redacted]Customer Experience AnalystNetspend, a TSYS Company

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] have contacted them only to hear the same crap about being able to cash the check with a valid ID which I have but cannot cash a check that is rejected. I WANT A MONEY ORDER OR CASHIERS CHECK. This is a joke to them? Utterly ridiculous. My address is urfside Beach NOT MYRTLE BEACH WHICH THEY HAVE ON THE CHECK. Wrong address means no cash. SCAM

My name is [redacted] this is in reference to the complaint I filed on net spend  prepaid card. I am not pleased with the outcome . On  3/28/2016 I received a paper check in the amount of $1078 from net spend I am stilled owed $2755 which is my tax refund. I spoke with the IRS on...

3/30/2016 and told them what net spend had said about waiting on a reply from the IRS to see what to do with the rest of my funds weather to return them to me or send them back to the IRS. I was told by IRS once the funds leave them they have nothing to do with the funds as long as the account the funds are going to be deposited into accepts and  ok the amount. If their was a problem with the refund it would never had been deposited into an account that a paper check would have been issued once it was solved. Why did ne tspend put a hold on my refund it their was not a problem with my return according to the IRS? I would like to have my tax return funds returned back to me as soon as possible as their is not nor was their any problems with my return. I would is it ok for net spend to report my card stolen (when I still have my card) just so they can close my account?                                            Thank You for your time and help. You can reach my at my new e- mail address above [redacted] as I will be waiting on a reply.                           [redacted]

Complaint: [redacted]
I am rejecting this response because:I have contacted them I spoke with [redacted] on Friday, 9/20/17 around 6pm & went over all the charges.  She told me at that time that [redacted]'s had attempted to debit my account for a payment, which according to [redacted]'s (they are one of my employers, which make you use this paycard, which is about to change because of this) & several other unauthorized charges that I discussed at that time.  I have another paycard account (not with Skylight/Netspend) & this same thing happened but my $ was back in my account within 48 hours, I was never locked out of my account nor had to prove my identity again.  I need this money it is my money that I was holding in that account to pay rent & now there still is no money.
Regards,
[redacted]

Wednesday, May 03, 2017To Whom It May Concern:Thank you for forwarding Mr. [redacted] complaint to us. NetSpend relies on affiliate marketing services as a source for reaching potential new customers and Card Account offer recipients’ information is acquired through these business relationships....

A consumer’s name and address is provided to the affiliate marketing service when the consumer opts in to receive offers and marketing materials from the third party, as well as any third party with whom they may share the information. Because NetSpend feels strongly about customer privacy, we only contract with marketing affiliates that have collected the information from willing consumers 18 years of age and older and have received permission to share it with us.We attempted to reach Mr. [redacted] by phone and email on May 1 and May 3 but unfortunately, were unable to speak with Mr. [redacted]. We e-mailed him correspondence on May 3 outlining our actions to resolve his complaint. Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concern. Thank you,[redacted]Customer Experience Analyst Netspend, a TSYS Company

To Whom It May Concern:   We received complaint # [redacted] filed with your office by [redacted] concerning her dispute claim.    On February 22, 2017, Ms. [redacted] reported her card lost/ or stolen through her online account center.  On February 23, Ms. [redacted] contacted...

our Customer Service Department to report unauthorized transactions that posted on her Card Account.   We promptly opened a dispute claim and began our investigation.  We also informed Ms. [redacted] of the investigation timeframe afforded under Regulation E.    A member from our Corporate Office reached out to Ms. [redacted] on February27, and explained the dispute process.  We also informed Ms. [redacted] that her dispute claim is scheduled for an update regarding the investigation on March 9.  A letter detailing the results of our investigation will be mailed to Ms. [redacted] within 3 business days.   We understand how frustrating it can be to experience unauthorized activity on your account. NetSpend is very committed to providing a safe and secure product.  We apologize for the service that Ms. [redacted] experienced with our Customer Service Department.  We have reported this incident to the management staff of the customer service agents she spoke with.     We provided Ms. [redacted] with our contact information should she have any additional concerns.   Thank you,   [redacted] Senior Customer Experience Analyst Netspend, a TSYS Company

Wednesday, May 3, 2017 To Whom It May Concern:Thank you for forwarding Ms. [redacted] complaint # [redacted] to us. As you requested, we addressed this matter directly with Ms. [redacted] on May 2, 2017 by way of telephone, and email. Thank you for bringing this matter to our attention and...

giving us the opportunity to resolve our cardholder’s concern. Thank you, [redacted]Customer Experience Specialist Netspend a TSYS Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] concerning...

the Refer-A-Friend bonus associated with her NetSpend Prepaid Debit Card.  On March 4, 2016, we reached out to Ms. [redacted] by telephone and email, but unfortunately, we have not had the opportunity to speak with her.  We will assist her when she returns our call.  The card offer that was mailed to Ms. [redacted] two years ago was never activated.  We reviewed her recent card orders, and show the Refer-A-Friend bonus was credited to her account. NetSpend regrets the inconvenience that Ms. [redacted] experienced while waiting to receive her Refer-A-Friend bonus.  We have provided her with our contact information should she have any additional questions or concerns.  Thank you, [redacted] Corporate Customer Response Team NetSpend A TSYS Company

Wednesday, January 24, 2018To Whom It May Concern: Thank you for forwarding Mr. [redacted] complaint [redacted] to us. We are required by the USA PATRIOT Act to obtain, verify, and record information that identifies each person who opens a card account with us.  When our...

cardholders open a card account or add a secondary cardholder, we ask for their name, physical street address, date of birth, and other information that will allow us to reasonably identify them. The requirement to obtain this information is displayed on the card packaging prior to purchase.  We attempted to reach Mr. [redacted] by telephone on January 23, 24, and 25, 2018, but unfortunately, we were unable to speak with him.  We emailed Mr. [redacted] the actions taken to resolve his concerns.  Thank you for bringing this matter to our attention.Thank you,[redacted]
Customer Experience Specialist Netspend, a TSYS Company

To Whom It May Concern:   We received complaint # [redacted] filed with your office by [redacted] concerning her dispute claim.    On March 13, 2017, Ms. [redacted] contacted us to report several unauthorized transactions that posted on her Card Account.  We immediately blocked the...

card ending with [redacted] to prevent any further unauthorized use and we ordered her a replacement card.  We promptly opened a dispute claim [redacted] and began our investigation.  We also informed Ms. [redacted] of the investigation timeframe afforded under Regulation E.    We concluded our investigation on Ms. [redacted]’ dispute claim [redacted] on March 27, 2017, and no credit was issued because we did not find that an error occurred.  We have reason to believe that the transactions were authorized and that Ms. [redacted] benefited from the transactions.  A letter detailing the results of the investigation was mailed to Ms. [redacted]’ address on file.   A member of our Corporate Office spoke with Ms. [redacted] on April 4, and explained the results of her dispute claim.  We re-reviewed the investigation documents sent to Ms. [redacted] for her dispute claim [redacted], and based on our findings, the claim was handled appropriately.   Ms. [redacted] has been provided with our direct contact information should she have any additional questions concerning this matter.    Thank you,   [redacted] Customer Experience Specialist Netspend, a TSYS Company