Realtor.com

Spoke with customer, offered refund to which the customer accepted. Resolved.

Spoke with customer on 2/12; agreed to cancel service and waive January payment.

Spoke with customer on 2/14, resent all order confirmation emails, agreed to cancel one month early as a courtesy.

Spoke to customer 3/16 and agreed to cancel only.

For case number [redacted] our response is as follows: Spoke with [redacted] 3/17 confirmed her products are cancelled and her refund for the Feb charge is in processing.  [redacted] | Customer Care Operations Manager Move, Inc. l  realtor.com® [redacted]

Revdex.com:
I was contacted by Realtor.com after they received the Revdex.com complaint and after reiterating my reasons for wanting to opt of their lead generation program we were finally able to...

agree to a 3 month refund which I want to state herein as $768.00 ( $256 per month) that is what I agreed to. As their response was brief and didn't have a amount attached to the time period. With that said I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Spoke with customer briefly 11/2 and will continue to work with customer on account this week. We will issue a partial credit to customer's account.

Spoke with customer on 10/13 and she agreed to pay the buyout fee for early cancellation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Spoke to customer 10/20, agreed to cancel services and waive past due balance when credit card disputes were closed. Offered free month of other realtor.com® at any time in the future, at Realtor's convenience.

Spoke with customer, and we are reviewing lead performance for credits and have agreed to cancel one of her contracts.

Confirmed with customer account will be cancelled and refunded.

Complaint: [redacted]
I am rejecting this response because: She said she cannot credit my December payment because I already put it into dispute with my [redacted], I am sure this is NOT the case! I want a...

credit for both months.. I should not even pay for the 1st month after being lied to and the terrible leads they sent me were old, and for homes in an area I do not work.
Sincerely,
[redacted]

Complaint: [redacted]
 
I am rejecting this response because:  Issue may not be resolved, looking good but time will tell.  I asked Realtor.com (Move) to close my accounts and to not charge me anymore.  Rather than doing so, they want to give me a credit of $325.50, leave my account open and conduct another review on January 3rd and finally closing my account on January 19th.  Although this is not what I asked for, it's a reasonable compromise, IF they actually follow through on the credit, account review and finally close the account on January 19th. This matter is pending Realtor.com following through.  If they do, then we can close this matter after the account is confirmed closed on January 19th.
Sincerely,
[redacted]

Spoke with customer 11/6 and will apply partial credit to account. Will continue to work with customer throughout contract term.

Revdex.com:
From: Healthy Goodies [mailto:joseph[redacted]@gmail.com] Sent: Thursday, February 22, 2018 8:09 AM To: Revdex.com Info <[email protected]>...

Subject: Re: You have a New Message from Revdex.com Serving Chicago and Northern Illinois Complaint #[redacted]   Please close. Company said they would close the account for me Best, Joe

Customer's products are being cancelled.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Customer's services have been cancelled and past due balance has been waived.