Receivables Management Systems

Review: In a recent review of my credit report,[redacted], I noticed derogatory information from said business. Interestingly, I am unfamiliar with said business; and, I NEVER received any notification from business of an outstanding debt or whom they are collecting for. Pursuant to the [redacted], as a consumer, I am afforded the opportunity to dispute ANY alleged debt prior to the reporting of any derogatory information to the credit bureaus. Unfortunately, this did not happen. Hence, I believe this business in direct violation of the [redacted].Desired Settlement: Due to violations of the[redacted], I DEMAND the IMMEDIATE removal of this account from my credit report. As the holder of a Top Secret Clearance and a victim of identity theft, it is imperative to keep my credit current. Presently, I am unemployed; and, my employment prospects continue to be impeded with derogatory reporting such as accounts like this.

Business

Response:

Unfortunately at this time we are unable to locate an account for this consumer with the information provided. We ask that the consumer send the [redacted]

account number/ reference number mentioned in her complaint.

[redacted] is invited to call [redacted] at

[redacted] ext[redacted]. [redacted] will

be able to assist [redacted] in clearing up this matter.

Thank you

Review: I was told by one of the customer service representatives that due to my account being a 0.00 balance I could fax a signed form and that a deletion of the collection item from my credit report would be done. This was never done, and it is adversely affecting my credit report.Desired Settlement: Deletion of collection item from experian and equifax credit reports immediately.

Business

Response:

April 12, 2016[redacted]Revdex.com720 Moorefield Park Drive, Suite 300Richmond, VA 23236Dear Ms. [redacted]:This is in regards to case number [redacted] for [redacted] Upon review of Mr. [redacted] account, Receivables Management Systems (RMS) has received his request to have this account remove from his credit report. At the present time, this information is being reviewed by the original creditor. Once information is reviewed, RMS will send information to Mr. [redacted].Should you have any further questions, please contact our office. Sincerely,Stephanie S[redacted]

Review: I contacted the company to settle my debt with [redacted]. I informed the representative that I wanted to settle for the original bill of $133 and I was making that payment in full. The representative informed me that their company does not settle any claims and that they only take full payments. When I asked how did the payment jump from $133 to $218 (a new amount up from $186) I was informed that I am being charged $.06 interest daily. I stated that many collection agencies settle for the original debt and I was making that payment I was told I would still have a balance of over $100. I believe the quote was $112. Which would not be accurate it would be $85. If I am making a good faith effort to pay my medical bill why would I not be able to settle the original balance and maybe $20-$40 for being sent to collections. I don't agree with being charged $.06 a day for it being in collections. The representative stated there will not be a settlement, agreed to take my payment of $133 and said it would be processed and my account will continue to have a balance. He made no attempts to settle the account.Desired Settlement: I would like to know my rights with regards to settling this debt without the added fees especially the interest. If need be who else can I speak to with regards to the way this collection agency and [redacted] handle consumers debts. I would also like for this debt to be considered paid in full and posted updated on my credit report and a letter sent directly to me stating paid in full.Thank you

Business

Response:

We have contacted the original creditor for the proper documents to send to [redacted].

Consumer

Response:

The collection agency sending me paperwork does not solve the issue. If the collection agency is a private company and make decisions for themselves the paperwork from [redacted] does not resolve the problem. If they are submitting paperwork in lieu of addressing my concern does not solve the problem.

Review: I took my son to "[redacted]"...and paid the so-called deductible. My ex-husband is a retired Marine and was told by the receptionist that I only owed $15.00 for the visit and they would forward the bill to [redacted] and my ex-husband (who is responsible for "all" my child's medical payments), this is in the divorce decree...I received a bill from the subjected company for a balance of $125.55 - I already paid [redacted] $85.51 via their internet system...the later receive a bill from this company stating I owed $40.04. I tried calling and of course no one answers and put on hold and no one comes to the phone for 30 plus minutes of waiting. I don't know how or where they get his information. The bill is not mine. I paid to "stop" the harassing phone calls and abundance of mail...Desired Settlement: Stop emailing and calling me...fix this...I owe this company...Nothing...they are trying to get money for "nothing"...I paid [redacted]!

Business

Response:

December 30, 2013

The Revdex.com

This is letter is in regards to complaint ID#:[redacted] for a [redacted]. We have just received information from the original creditor that this account is closed and canceled. We will mail [redacted] information to show that this has been done.

Should you have any further questions please contact our office.

Sincerely,

Receivables Management Systems

Review: I contacted RMS after I was notified about an account in collections, I called immediately and made the payment. I acced the receptionist (Im assuming that was her position) if I could have a receipt emailed to me for my record, she said no they don't do that. I then asked her if she could fax it, again she told me no they do that. I then explained to her that I need a receipt for my records she then said okay well I can print you out the receipt from my screen and mail it to and you will have it by next week. This was prior to it being a holiday week so that gave the letter about 2 weeks more than enough time to arrive. She proceeded to then rush me off the phone and I had to stop her and request my payment confirmation number as well as my receipt number, it took her almost 10 minutes to provide this information (even though it was on her screen) Fast forward almost two weeks later, I have not received my letter, I called today and the same receptionist answered the phone, I gave her my information and let her know that I was inquiring on the status of my mailed receipt. She she finally pulled up my information and remembered me she informed me that she had not mailed my receipt and was not going to do so, and then informed me that she was not. I reminded her that she told me that she was going to mail the letter and that I should have it by a certain day and that it was very inconvenient and unprofessional, but she then became very rude, and had an attitude, then tried to flip blame on me as to why I didn't have a receipt going into how long the account was in collections and that I had a year to pay this account off and how she doesn't see how it matters now and Ill be fine without it. I explained to her that the length of time I had to pay the account is besides the fact because the account is paid and I am entitled to my receipt and for my credit to be accurately updated She was not helpful, rude and a liar.Desired Settlement: I would like a formal apology for my terrible experience with this receptionist, I would also like my receipt mailed to me in a timely fashion if not expedited. I also want my credit report updated with the account information as it pertains to RMS.

Business

Response:

November 30, 2015 [redacted]Revdex.com720 Moorefield Park Drive, Suite 300Richmond, VA 23236 Dear Ms. [redacted]:This is in response to case number 10973266 for [redacted]. I have review Mr. [redacted] complaint and his account here at Receivables Management Systems. Mr. [redacted] paid his account via phone payment on 11/23/15. I'm not sure whom Mr. [redacted] spoke to in regards of requesting a letter but that information does not reflect in our system.I have placed a letter in the mail for Mr. [redacted] showing his account is paid in full. I'm sorry that Mr. [redacted] was given incorrect information and I apologize for the inconvenience. Should Mr. [redacted] have any further questions or concerns he may contact our office. Sincerely, [redacted]

Receivables Management Systems[redacted]

Review: I contacted RMS by phone and spoke with '[redacted]' regarding outstanding collection fees. I faxed the letter below to manager Joe Matisse @ RMS on 3/15/16. It was acknowledged as received and Joe has neglected to return my voicemail messages left on March 16, 17, 22, 25, and 31. Here's the letter.

Joe M[redacted]

Receivables Management Systems [redacted]

Tuesday, March 8, 2016

Good day.

I am writing you to dispute interest fees charged to me for outstanding medical expenses from 2001.

I spoke with your representative [redacted] on Friday, March 4, 2016 regarding these charges and was notified of the following:

• $92.05 in Medical Insurance charges incurred in February 2001 via [redacted] were written off as bad debt in July 2001 ([redacted]).

• Letters and telephone calls regarding these charges were supposedly delivered to us until 2005. Neither my wife nor I have any recollection of these contacts.

• The telephone number you have on file (804-673-4919) has not been in use since 2006.

• No further communication with us has taken place since 2005, yet your organization has continued to charge interest against us, totaling $240.82

The only reason I discovered this charge was when visiting [redacted] on February 28, 2016. I was barred from seeing a doctor for bronchitis until I paid off these charges. Had I never returned to [redacted] I am astounded to think this charge have continued to accrue interest into eternity.

I find it unacceptable that your organization has a business practice of charging interest on bad debt with no good faith effort attempt at notification during the past eleven years.

I am willing to accept that interest on these charges that accrued during your attempted contact up to 2005. By my calculations, that is $31.03. I expect a credit of the remaining balance of $209.79. In addition, I require documentation of the letters and telephone contact attempts made through 2005.Desired Settlement: Refund of my $210, and hardcopy documentation of all written and telephonic outreach attempts by RMS through 2005.

Business

Response:

April 8, 2016 [redacted]Revdex.com720 Moorefield Park Drive, Suite 300Richmond, VA 23236 [redacted]This in regards to case number [redacted] for Mr. [redacted] Receivables Management Systems is in the process investigating this issue and as soon as we receive information, someone from our office will contact Mr. [redacted].Should you have further questions, please contact our office. Sincerely,

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action is inaccurate as they have confirmed receipt of my fax letter in March 2016. As such I have disputed the charge with [redacted] and will take up payment of outstanding debts directly with [redacted].

Review: I received a letter in the mail from RMS claiming I owe $71.93 to [redacted]. A principal amount of $31.37 and "other" fees totaling $40.56. I replied within 30 days with a debt validation request, which was received by RMS on 05/07/2015. On 05/29/2015, I received a letter dated 05/21/2015 labeled "Notice of credit bureau notification" from RMS stating I had 10 days to fulfill the amount or my information would be reported to credit bureau. At this point, my debt validation letter had not been responded to. I called RMS on 05/29/2015 and spoke with Jewel B[redacted] ([redacted]) who advised me the account was in dispute and that the documentation I requested was being obtained and my validation letter was received. On 07/15/2015, I received a credit notification (Equifax) of a new collection account in the amount of $71.93 from RMS. I placed a call to RMS at 4:00 P.M. on 07/15/2015 seeking information as to why my debt validation request was not responded to and why the account was reported to the credit bureau. I was told that nobody was available to help me and that I would need to leave a voicemail for "Joe" and was promised a call back immediately. At 6:30 p.m. I placed another call requesting to speak with Joe. After being connected with Joe, he confirmed that the account was forwarded to the credit bureau on 07/13/2015, that my debt validation request was received on 05/07/2015, and that a letter was sent to me dated 05/26/2015, acknowledging receipt of my debt validation request. Joe then asked me if I was willing to pay the principal amount of $31.37. In doing so, he would send me a letter saying the debt was satisfied and request that it be removed from my credit report. I declined the offer as I was still unaware of the debt and its validity. I politely asked Joe for his full name and he declined to help me any further and disconnected the phone call. Reporting without responding to my validation request is a violation of § 809. B of the Fair Debt Collection Act.Desired Settlement: Deletion of the account from my credit report.

Business

Response:

July 21, 2015[redacted]Revdex.com720 Moorefield Park Drive, Suite 300Richmond, VA 23236Dear Ms. [redacted]:This is in response to case number [redacted] in regards to [redacted]. Upon review of his account, we have requested documentation from the original creditor. Once Receivables Management Systems have received those documents we will send them to Mr. [redacted].Should you have further questions please contact our office.Sincerely,[redacted]Receivables Management Systems?

Business

Response:

August 6, 2015Emilee StevensRevdex.com720 Moorefield Park Drive, Suite 300Richmond, VA 23236In regards to complaint ID 10718663 for Timothy McComiskey, we responded to the complaint on 07/28/2015. Response was as follows:"Upon review of his account in our office, we are still in the process of gathering the requested information. Again, Receivables Management Systems will send the documentation once received for the original creditor."Upon review of the account today, we have sent Mr. [redacted] via certified mail on 07/29/15 the documents he has requested.Should you have further questions please contact our office.Sincerely,[redacted]Receivables Management Systems

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am in receipt of the debt validation provided by RMS on 07/29/2015; however, I submitted a timely debt validation request that was received by RMS on 05/07/2015. The validation request initiates a collection bar until validation is provided per FDCP 809.B. Collection attempts were made by RMS on 05/29/2015 (a letter demanding payment within 10 days) and the subsequent reporting of the account to third parties on 07/13/2015. The only way I will consider this matter closed is the deletion of the account from credit reporting agencies and no further collection attempts.

Regards,

Review: I have called THREE time about account [redacted] and no one will send me a paid in full receipt. They continue to send me past due notices even though the amount has been paid in full for several weeks. I can never get through to anyone to help get me my receipt mailed to me. I have only spoken with a representative the ONE time they called to request payment, which I paid right there on the phone. You should be appalled and embarrassed at yourselves for failing to handle such sensitive issues properly.

My address changed and I had no idea my medical bill was not covered by insurance. I paid the bill immediately and they still charged me the $40 fee even though the account was past due through no fault of my own. Everyone beware of this company. They are terrible and you will have to call several times just to get records that your account is paid. The people that work here are is.Desired Settlement: I want my paid in full receipt mailed to me like you promised weeks ago. Stop sending me past due notices with interest added to the bill - do your job like everyone else does you iss.

Business

Response:

March 9, 2015[redacted]720 Moorefield Park Drive, Suite 300Richmond, VA 23236[redacted]This is in regards to case number[redacted] for [redacted] We have recently have sent Ms. [redacted] the information she requested and we apologize in our delay in getting this information to her.Should you have further questions, please contact our office.Sincerely,

Review: Receivables Management Systems continued collection activity while ignoring my request for debt validation.

Receivables Management Systems has also ignored my requests for an explanation of the charges. This collection agency even ignored a written request that was delivered on 8/31/15. I was told that the total due was 1358.31 but when I paid the bill I was told that the amount was 1395.35. Because they refuse to provide any itemized statement, I feel like this is a scam. I paid the bill not because I believe I owe it but because it is on my credit report. Now that it has been paid it is STILL on my credit report showing as OPEN and UNPAID.Desired Settlement: I want this account removed IMMEDIATELY from all 3 credit bureaus - Equifax, Experian and Transunion.

This is preventing me from moving on with my life.

Business

Response:

September 29, 2015[redacted]Revdex.com720 Moorefield Park Drive, Suite 300Richmond, VA 23236Dear Ms. [redacted]:This is in regards to complaint no. [redacted] for [redacted]. Upon review of this account, Ms. [redacted] just recently paid this account in full back on 09/11/2015. The information to be updated to her credit report for removal has been done but this process can take 6-8 weeks to reflect onto her personal credit report of which Receivables Management Systems has no access, we rely on sending this information to all three (3) major credit bureaus via an online service and once information is sent it is up to those agencies to update and remove.Receivables Management Systems will be glad to mail Ms. [redacted] a letter stating this has been done to the address provided.Should Ms. [redacted] have further questions she can contact our office.Sincerely,[redacted]Receivables Management Systems804-353-9300

Review: I spoke to a representative and described that I live in a rural area and sometimes I don't get mail. They informed me they sent several notices about a collection for there client and when I finally did receive a second notice I paid their client the past due invoice. I spoke to a collection specialist on 9/23/15 and told me I was responsible to pay the collection agency. Their client hired them and in order to verify I received any notice by them they should send notices by registered mail. They didn't agree. I called again on 9/24/ 15 and spoke to a different representative who hung up while I was explaining the registered mail part of my complaint. Called back again and was told if I had problems with their bill to write a letter to their office.Desired Settlement: Should not have to pay the agency for not properly notifying me of a past due invoice.

Business

Response:

September 30, 2015[redacted]Revdex.com720 Moorefield Park Drive, Suite 300Richmond, VA 23236Dear Ms. [redacted]:This is in regards to case number [redacted] for [redacted]. Upon review of Mr. [redacted]'s account, we do show his payment on 07/22/2015 but he did not pay the balance in full. Receivables Management Systems sent Mr. [redacted] several letters at the address he provided and our office didn't receive any return mail for his account. Receivables Management Systems does not send mail via registered mail. Unfortunately if Mr. [redacted] is having issues of receiving his mail he may need to contact his postal service.Receivables Management Systems will request documents from original creditor to show where Mr. [redacted] still owes this balance. Once received we will be glad to mail this information to Mr. [redacted]. Should he have questions in the meantime, he may contact our office.Sincerely,[redacted]Receivables Management Systems804-353-9300

Review: I think it’s ridiculous that companies are harassing consumers for no reason. This problem has been lingering for approximately more that 3 years. I'm 58 years old, I've contacted [redacted], whom Receivables Management Systems accused me of owing and years ago I confirmed that I didn't owe them anything. I don't understand why I've been harassed by this company for money for years. The harassment is causing me all kinds of stress. I'm not sure if Revdex.com can stop the harassment, if not please provide me with a contact that I can notify to stop the harassing, your assistance will be greatly appreciated.Desired Settlement: Offset the false charges to a 0.00 balance.

Business

Response:

June 17, 2015

[redacted]Revdex.com720 Moorefield Park Drive, Suite 300Richmond, VA 23236Dear Ms. [redacted]:This is in response to case number [redacted] for Ms. [redacted]. Upon review of this account, Receivables Management Systems have spoken to Ms. [redacted] several times informing why she currently still has a balance due in our office. Receivables Management Systems has requested additional documentation from the original creditor and upon receipt of those documents, we will mail the information to Ms. [redacted].Should you need further assistance, please contact our office.Sincerely,[redacted]Receivables Management Systems

Review: I am a military retiree with [redacted] as the primary health insurance for myself and my family (spouse and three children). Due to the distance between our primary care manager and our home, we are often consulted to the [redacted] here in[redacted], VA.

The balance sought by Receivables Management Systems (RMS) was incorrectly placed out for collections by Patient First, and has since been corrected. Despite my many calls and timely disputes with RMS, RMS fails to remove the collection account.Desired Settlement: Please remove the account as it is both incorrect and damaging.

Business

Response:

February 18, 2015

[redacted]This is in regards to case no. 10451312 in regards to [redacted] RMS has sent a request to the original creditor to request documentation to show proof of this balance. Once RMS has received this information we will mail that information to [redacted]Should you have further questions please contact our office.Sincerely,[redacted]

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

RMS has yet to provide me with any information on the debt whatsoever. I contacted them in both December and January, and they’ve yet to substantiate the debt. When talking with the creditor shown on their notices, I have no debt with them. I simply want RMS to substantiate the debt.

Business

Response:

March 10, 2015

[redacted]Revdex.com720 Moorefield Park Drive, Suite 300Richmond, VA 23236Dear Ms. [redacted]:This in regards to case number [redacted]. We have received information from the original creditor and will be sending that information to Mr. [redacted] via certified mail to the address:[redacted]

[redacted]Should you have further questions, please contact our office.Sincerely,

[redacted] ?

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Good morning. Regarding y complaint, the collection agency has yet to contact me in any capacity, and this is following the same unaddressed path they took when I disputed with them directly. I ask that you not close my complaint, as the company “has not” a responded to nor addressed my compliant of erroneous and damaging collection actions on a debt that doesn’t exist.

Business

Response:

March 26, 2015[redacted]Revdex.com720 Moorefield Park Drive, Suite 300Richmond, VA 23236[redacted]This is in regards to complaint ID [redacted] Receivables Management Systems has responded to Mr. [redacted] request for documentation in regards to his complaint. We have mailed these documents to Mr. [redacted] via certified mail on 03/11/2015 to the address Mr. [redacted] provided at:[redacted]

[redacted]Receivables Management Systems has not been contacted by Mr. [redacted] since we have sent him the documentation he requested.Should you have further questions please feel free to contact our office.Sincerely,

Review: Received phone message from RMS collection agency on 6/20/14 regarding collections account for [redacted] The following day, 6/21/14, I received 2 bills from [redacted] showing late fees for services provided 0n 2/15/14. I do owe the original bill amount for services received, but I did not receive a bill until 6/21, a day after receiving notice from a collection agency. I called RMS on 6/23. RMS claimed envelopes were returned from post office - did not know what address it was sent to. However I did receive 2 prior statement from [redacted] after the RMS collection call (note: RMS is the collections agency [redacted] uses). While RMS admitted that I did not receive the bills due to unknown wrong address, I was still responsible for late fees - if I paid over phone they would waive the collection fees. They then gave me until July 20 to pay less collection fee, but I would have to write a letter to 'request' the late fees be waived. The supervisor, [redacted], "guessed" it would take "maybe a week or more" after my check cleared to determine if the late fees would be waived. Following this I called [redacted]. [redacted] admitted they did not have the proper address on the returned statements, hence the reason I did not receive them. However, I'm still having to request a waiver to pay for something they did not properly address. RMS became belligerent on the phone.Desired Settlement: I am requesting a letter from RMS stating the error was a result of their client's incorrect addressing of bills, and that all late fees and collection charges be waived, as well as stating that this will not appear on any credit reporting and/or adversely affect my credit or any other reports or agencies. I am paying the original bill, which I never disputed, just needed to receive a bill - which was not received until 6/21, after collections notification.

Business

Response:

We have received the complaint for ID#: [redacted]. After review of the complaint, I'm emailing to inform that this account has been closed in our office as of 06/26/2014. We have mailed [redacted] a letter to the address you show on file.

Should you have further questions please contact our office.

Sincerely,

?

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: Last year I received treatment for a minor medical issue at a Patient First in Mechanicsville, Va. I believe the treatment involved some testing that was not subsequently reimbursed by insurance, so Patient First billed me afterward for the amount in excess.I believe I received my first notice from Patient First in October, shortly after we moved to a new house, so if they sent an earlier bill it might have gone to the old address (I don't remember when the original treatment occurred).In any event, I did not have the money to pay right away, but paid the full amount -- actually, a little bit more than the full amount -- via Patient First's Web site in December. Shortly after I made that payment, I received a collection notice from Receivables Management Systems for the full amount I originally owed Patient First, plus a collection fee.Receivables Management Systems continues to insist I owe them the collection fee, even though I had paid Patient First directly prior to my receipt of [redacted] first collection notice. In my experience, if payment has been made prior to receipt of a collection notice, the collection notice (and any related fees) may be disregarded.I have also contacted Patient First, and it claims that I had signed an agreement to pay any subsequent collection fees when I first obtained treatment from them. I have asked for documentation of said agreement several months ago, but have yet to receive it. In any event, I don't think my obligation would apply to paying a collection fee for a balance I had paid before receiving the first collection notice -- and which had been paid directly to the business itself, without any routing through the collection agency itself.Thank you very much for your time.Desired Settlement: I request cancellation of the collection fee and any interest amount the fee that the collection agency claims has accrued since it has been attempting collection.

Business

Response:

August 21, 2013

[redacted]The Revdex.com

720 Moorefield Park Drive, Suite 300

Richmond, VA 23236

Dear [redacted],

This letter is in response to the complaint we received from you office on 8/8/2013. We are in the process of gathering the information from the original creditor

for [redacted]. We have sent the request and as soon as we have received that information we will be forwarding that to [redacted].

Should you need additional information please contact our office.

Sincerely,

Business

Response:

We are still in the process of gathering the information for [redacted]. Once we have received that information we will be forwarding the information to him.

Please contact our office if you should need further assistance.

Sincerely,

Business

Response:

[redacted] stated the information the customer requested was sent certified mail.

Review: My account has been paid with this company. I noticed it on my credit report and even sent them another check just to be sure it was paid! I've tried to resend that check at least 6 different times to no avail. I receive this email from my bank each time the check sent from them has not been cashed and is returned into my account. "This email is to inform you that your payment to Receivable Management was returned to [redacted]." Once I send the check from my bank, the money automatically is taken from my account. The account has obviously been paid on their end and they won't remove it from my credit report. This matter needs to be rectified asap. Thank youDesired Settlement: I'd like the charge removed from all of my credit reports immediately. This is affecting my chances at getting a mortgage.

Business

Response:

We have no record of receiving any funds related to this

account. If the consumer believes the

account in question has been paid, then please obtain a copy of the front and

back of the check so that we may locate the payment. The consumer can send the information to:

[redacted]

[redacted]

[redacted]

The consumer may contact [redacted] at [redacted]

ext [redacted] with any questions.

Thank you

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.

Regards,

Horrible customer service.
I called to ask a GENERAL question, AFTER my account was paid in full regarding credit reporting and "JR" was absolutely RUDE.
This place is terrible.

I actually had a positive experience! I was nervous about calling because I saw that I had a collection against me on my credit score from 7 years ago and I had no clue what it was! I called up and the guy (**) was totally friendly and helped me figure out what I owed and when the bill was made. Usually people at collection agencies have a rep for being rude (which is why I was scared to call) but he answered the phone in a pleasant manner and kept a polite tone with me the entire time which was very reassuring because debt is a scary thing! Anyways, thanks ** for making my first experience with debt a not-so-scary one!

Review: On April 3, 2015, I found Receivables Management Services Reporting Adverse Information to My Credit Report. I placed a call to them and spoke with someone who was very rude to me. I never received any kind of notice about this or any invoice or Itemized Billing from Receivables Management. I was turned down for a loan, I really needed, this adverse information on my credit report, is now causing me hardship. I am asking Receivables Management to remove this information off my credit report immediately or I will file a lawsuit against them for not properly notifying me as per PA Code. We have laws in PA and if you were to check you will see in the PA Code you Must provide notification (Right of Due Process) That was not provided and an Itemized Bill Listing services and charges Itemized. Since you have broken these laws and caused me hardship I will seek in district court an amount of no less them $200,000.00 not to include legal fees.Desired Settlement: Remove off my credit report

Business

Response:

April 6, 2015[redacted]Revdex.com720 Moorefield Park Drive, Suite 300Richmond, VA 23236[redacted]This in regards to case number [redacted]. Mr. [redacted] has been aware and in contact with Receivables Management Systems since his account was assigned to our office on back in 2014. Mr. [redacted] spoke to a representative on 09/02/2014, per his request information was mailed to him at the address provided on 09/05/2014. Mr. [redacted] spoke to a representative again on 09/10/2014 and was given more detail and was advised to contact his insurance company and Mr. [redacted] at that time stated he was not going to that but he was going to report Receivables Management Systems to the Revdex.com. On 10/10/2014 Mr. [redacted] spoke to a representative again and was told again what he needed to do and he refused and stated again he would just report it to the Revdex.com. Mr. [redacted] contacted Receivables Management Systems again on 04/03/2015 and spoke to a representative and a supervisor and the same information was provided to him again and documentation was mailed to him again on 04/03/2015 in regards to this bill.Receivables Management Systems has given Mr. [redacted] all the information he has requested via phone and mail. He is refusing to work with us in order to better assist him in this matter.Should you have further questions please contact our office.Sincerely,

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This is in response to the business commits. I have not received any information from this company and request that they remove the adverse information off my credit report. The business has broken PA code laws and the PA State Attorney General will be notified if they do not remove the information off my credit report. I request the company's license number also for this reason.

Regards,

Business

Response:

April 22, 2015[redacted] Revdex.com720 Moorefield Park Drive, Suite 300Richmond, VA 23236[redacted]This is in response to ID#[redacted] Receivables Management Systems has been in contact with Mr. [redacted] since account was assigned to our office on 08/29/2014. Mr. [redacted] has stated several times that he is not going to pay this balance due to the original creditor. We have provided him all information he has requested and informed him on whom he needs to contact to receive further information.We will send Mr. [redacted] documentation via certified mail and will request additional documentation from the original creditor. Once we receive that information we will also send that information via certified mail. Should Mr. [redacted] need further assistance he can contact our office directly.Sincerely,[redacted]

[redacted] ?

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have not received anything in the mail from this company itemizing charges to me. I have requested them to remove the information off my credit report and they refuse. They have failed to do anything other then damage my credit. I also requested there collection license for the PA State Attorney General complaint.

Regards,

Review: I have pulled all 3 of my credit reports and on my [redacted] and [redacted] report this company is listed as a collection for [redacted] I have disputed this item numerous times via different channels including but not limited to [redacted], [redacted], and [redacted], and [redacted]. The item keep saying verified. I have ask for proof numerous times to no avail. All I have received a letter saying pay a percentage etc. I want to see proof, a signature of mine or something stating this particular account in fact belongs to me otherwise it should be deleted from all credit bureaus that it is reporting to. I have directly called this company as well as [redacted] and [redacted] and no one has shown me proof that this account is mine.Desired Settlement: I have pulled all 3 of my credit reports and on my [redacted] and [redacted] report this company is listed as a collection for patient first. I have disputed this item numerous times via different channels including but not limited to [redacted], [redacted], and [redacted], and [redacted]. The item keep saying verified. I have ask for proof numerous times to no avail. All I have received a letter saying pay a percentage etc. I want to see proof, a signatureof mine or something stating this particular account in fact belongs to me otherwise it should be deleted from all credit bureaus that it is reporting to. I have directly called this company as well as [redacted] and [redacted] and no one has shown me proof that this account is mine.

Business

Response:

April 15, 2016[redacted]720 Moorefield Park Drive, Suite 300Richmond, VA 23236Dear Ms. [redacted]:This is in response to case number [redacted] for Ms. [redacted]. Receivables Management Systems (RMS) has reviewed her account and upon Ms. [redacted] request, we have sent information to the original creditor to request documents to support this debt. Upon receipt of this information RMS will send certified mail to the address listed on file.Should you have further questions, please contact our office.Sincerely,Stephanie S[redacted]Administrative Services

RMS first made contact with me on 29NOV2013, stating I had an outstanding balance with [redacted]. I had not received any notices, but was more than happy to pay the full amount RMS specified, while stating if this is paid in full, there would be no further monies owed. I honored the request the same day, then received a bill from RMS stating I needed to pay more (collection fee). I didn't understand why I was being asked to pay more, although the Rep stated I only owed the amount specified on 29NOV2013. I started recording my conversations with RMS and [redacted], at which time [redacted] notified me this was not a fee they required, but was being asked from RMS. RMS pointed the finger at [redacted], and [redacted] pointed the finger at RMS. I just needed clarity as to what I was paying, who I was paying it too, and who was asking for payment of this fee; and this was specified in NOV2013. I spoke with a disrespectful Rep from RMS with an [redacted] Rep on the line 10FEB2014. I also informed the RMS Rep he was being recorded several times, but he continued to speak to me in an unprofessional manner, and did not care that he was being recorded, therefore leading me to believe he doesn't care with whom I share this recording. I am contemplating sharing the recording with *-on-your-side, and other social networks/News outlets. Although I did receive a clear answer from the Manager (who specified the Rep who contacted me in NOV2013 should have also included the fee at that moment), good customer service from her and good customer service from the other Rep; I believe his astonishing behavior outweighs the good I did experience. One bad seed spoils the whole bunch, and that bad seed needs to be removed before this happens!