Red Iguana

April 11, Better Business Bureau [redacted] Viewridge Ave Suite San Diego, CA RE: ID # [redacted] Dear Ms [redacted] , Thank you for your inquiry into the return status for an item purchased by [redacted] ***, [redacted] [redacted] ***, [redacted] ***, [redacted] , [redacted] Mr [redacted] received a refund on 4/4/for the item he returned We apologize for the delay in processing his item Sincerely, [redacted] Road Runner Sports

Road Runner Sports has received Ms ***’s initial complaint that she received a charge on her credit card for VIP membership We understand that Ms [redacted] states that she never signed up for the VIP Membership Upon researching Ms ***’s shopping history, it was determined that the VIP membership was added to an order she placed on roadrunnersports.com on 8/3/ Attached is the invoice of that purchase Never the less, the membership is risk free and can be cancelled anytime Records show that Ms [redacted] contacted Road Runner Sports on 7/25/17, and cancelled the membership and received a refund to her credit card of We never meant to catch Ms [redacted] off guard with the renewal of the VIP membership, and hope that fulfilling her request of cancellation and refund satisfies this complaint Sincerely, [redacted] Road Runner Sports

July 20, Better Business Bureau [redacted] Viewridge Ave Suite San Diego, CA RE: ID # [redacted] Dear Ms [redacted] , Thank you for your inquiry into a charge for [redacted] , [redacted] [redacted] regarding his VIP Family membership We are sorry Mr [redacted] was caught offguard with the charge for his VIP Family membership after requesting it be cancelled We do not show a record of it being cancelled As requested, we have canceled Mr [redacted] ’s VIP Membership, and refunded his renewal fee on 7/12/when he called with his request In addition we have removed his credit card information from our system as he requested Sincerely, [redacted] Operations Manager Road Runner Sports

May 16, 2016Revdex.com [redacted] Viewridge Ave #San Diego, CA 92123RE: ID # [redacted] Dear [redacted] ,Thank you for your inquiry into a VIP Family membership charge for [redacted] ***, [redacted] ***, [redacted] , CA 91302, [redacted] , [redacted] On 2/28/Mr [redacted] purchased a VIP Family membership in our Thousand Oaks store This savings club allows Mr [redacted] to save 10% on his purchases with Road Runner Sports plus receive free shipping on any future mail orders, and a day return policy on shoesThe membership is a yearly membership, and automatically renews at $ At the time of Mr***’s purchase it is our policy for Customers to be verbally notified that the VIP club automatically renews annually for $Mr [redacted] should have also received a “Welcome to the Club” information packet with his purchase, which states the VIP membership automatically renews at $annually, and that any member can cancel the membership at any time Additionally it is Road Runner Sports’ policy to send a VIP Club Anniversary reminder to club members one month prior to Club expiration The reminder offers an anniversary gift and states that the membership automatically renews at $annually.We never meant to catch Mr [redacted] off guard with his VIP Family membership renewalWe have no previous record of his request to cancel his membership As requested we refunded Mr [redacted] for his membership fee on 5/15/ In addition we have cancelled his VIP membership so it will not renew in the future Sincerely, [redacted] Operations ManagerRoad Runner Sports

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The code was indeed listed on their website (as advertising) the code went through, it should not have been allowed to go through if sandals were excludedThe response did not even touch on why they took $from my bank account and then without my knowledge or authorization took another $(which I assume was to cover the cost of the coupon they allowed me to apply) they held this money for a weekDuring that time I had no access to itIf I walked into their store and took $out of the register and said don't worry you will get it back they would call the police because I stole money from themHow is this different? They had no business taking more money than I had authorized for the sandals (again that the website allowed me to purchase using the coupon)I have no idea how this person thinks that it is a good business practice to steal from people and then blame themI am disappointed that instead of at least acknowledging and apologizing instead I am being blamed and made to feel like it is my faultBottom line, he is being dishonest because the coupon was listed and advertised (I am not sure about the exclusions, but it did go through at check out) and they took $from me and are not even acknowledging that Regards,*** ***

3/31/ Revdex.com [redacted] Viewridge Ave Suite San Diego, CA RE: ID # [redacted] Dear [redacted] Thank you for the inquiry into a complaint filed by [redacted] According to the complaint filed by [redacted] , he contacted Road Runner Sports because he had not yet received his earned Rewards points, as a part of being a VIP Family member Road Runner Sports sent a digital copy of his Rewards Card to [redacted] ’s email on 3/1/ RRS spoke to [redacted] by phone on 3/23/17, and confirmed that [redacted] did not receive that original email We sent [redacted] a new email including the Rewards Points earned, and a copy of the original emailWhile we were on the phone, [redacted] confirmed he did receive the new email In addition, per [redacted] ’s request, Road Runner Sports has sent his future Rewards points in advance, and will cancel his VIP membership before it renews for next year We are very sorry for any inconvenience this has caused, and we hope that [redacted] finds Road Runner Sports’ attempt to resolve this complaint to his satisfaction [redacted] Road Runner Sports

January 18, Revdex.com [redacted] RE: ID # [redacted] Dear [redacted] ***, Thank you for your inquiry into a complaint filed for: Customer Information: [redacted] [redacted] , [redacted] Daytime Phone: [redacted] E-mail: [redacted] @hotmail.com Road Runner Sports appreciates the feedback brought forward by [redacted] We have received [redacted] ’s request to cancel the VIP membership and have issued a refund of $on 1/14/17, which should process to the Credit Card within to business days In addition, we have deleted all credit card information on file to prevent any future renewal charges We sent a confirmation email to [redacted] as requested We are very sorry that the renewal charge was unexpected, and we never meant to catch our valued customer off guard We hope that [redacted] is satisfied with our attempt to resolve this dispute in good faith, and would like to invite [redacted] continue to shop with Road Runner Sports Sincerely, [redacted] Road Runner Sports

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This complaint has not been resolvedI had received an email stating that they had confirmed that the shirts were being shipped on 10/16, but then I received an email just before the date stating yet another ship date, just like they have done for MONTHS! Regards, [redacted] [redacted]

We are very sorry to hear of a lost package for Christopher We have refunded the method of payment in full for Christopher's inconvenience Thank you [redacted] Road Runner Sports Customer Service

Thank you for bringing this to our attention You deserve to know that Road Runner Sports has made contact with [redacted] , and have granted his request for a refund We are confident that [redacted] 's complaint has been resolved to his satisfaction

Thank you for the inquiry made by [redacted] ***.We sell Certified Nearly New (slightly worn) shoes on our websiteBelow the listed shoe, we state "You pick the size and we will fill your order with whatever color is available." Because these items are being offered at closeout pricing, ALL SALES ARE FINAL No returns or exchanges can be made The color listed on the website does not guarantee that will be the color the customer receives It merely provides an example of what the shoe looks likeIt appears as though [redacted] made a few attempts to resolve the matter and her call was not returned We feel really bad about this and would like to make it right I would be more than happy to make an exception and allow her to return the shoe for a refund I have noted the account and will refund the shoe once we receive it backI truly hope this resolves the matter and please accept out apologies for not following up on the phone callThank you, [redacted] Customer service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Roadrunner Sports has, indeed, now more than made good the unauthorized charges which it made to my credit cardI find its response unacceptable, however, because it chooses to lie about the fact that, in the spring of 2016, it was in fact notified by me that I wished to discontinue my VIP membership and that it was "NOT authorized to charge ANY credit card in my name for ANY membership fee or for any other purpose." See attached letter dated April 8, In point of fact, Roadrunner Sports simply ignored that letter It not only did not refund my unauthorized membership fee for -- which action I had not requested -- but it simply left my information on file and, in the spring of once again charged my credit card for this unauthorized feei reject categorically any suggestion that Roadrunner did not receive my April 8, letter, which was sent to the address which Roadrunner listed on its website as a contact for regular U.Smail.It is quite easy to find multiple on-line complaints such as mine, a number of which are attached The point is that Roadrunner follows a practice of making unauthorized charges of this nature in the expectation that a significant percentage of its customers will not notice the charges or will elect not to take the time and trouble to pursue reimbursement When someone such as myself does take the time to expose this practice, it simply claims that the whole thing was an unfortunate mistake and refunds the feesI have no doubt but that it will continue this practice until and unless it becomes the subject of a class action lawsuit or adverse regulatory action by a consumer protection agency.So, again, the money which Roadrunner attempted to take from me has been refunded If you want to close this case on that basis, fineI am not, however, satisfied with the result because Roadrunner has made no representation that it will cease and desist from the practice of making similar unauthorized charges in the future Regards, [redacted]

9/11/ Revdex.com [redacted] Viewridge Ave Suite San Diego, CA RE: ID # [redacted] Dear [redacted] Thank you for your response to an inquiry initially filed for: Customer Information: [redacted] Upon receipt and research of Mr [redacted] original complaint, he stated that he had placed an order, which was cancelled due to the product being out of stock He then placed another order for an in stock item that Road Runner Sports gladly discounted by 28% off The original order that was cancelled authorized his PayPal account for 114.80, which was subsequently voided on 8/22/ We apologize to Mr [redacted] for any inconvenience this may have caused, and hope that this action resolves the original complaint Sincerely, [redacted] Road Runner Sports

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I have been in contact with the business and they have gone over and above to resolve this issue Regards, [redacted] ***

January 19, Better Business Bureau [redacted] Viewridge Ave Suite San Diego, CA RE: ID # [redacted] Dear Ms [redacted] , Thank you for your inquiry into a $refund for [redacted] *** [redacted] regarding her order As requested by Ms***, a refund of $was applied to her credit card on 1/14/ Sincerely, [redacted] Road Runner Sports

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Thank you for your inquiry filed by [redacted] .The order was placed on 2/8, shipped directly from the vendor on 2/ During this process, the package became lostAt that point we filed a Trace with the carrier in which we require business days to reach out to the shipping carrier/vendor to follow up on the package We direct our customers to follow up within business days if their package has not arrived If the package was not found or delivered, we issue a refund or place a new orderOn 3/we issued a refund in the amount of $On 3/8, we reached out to the customer to inform her of the refundOn 3/9, a voicemail was left encouraging the customer to contact us so we could provide clarification as to what occurred and offered to place a new order and take an additional 10% off her next order for the inconvenienceWe really hope she accepts our apology for any confusion and would be more than happy to still offer the additional 10% discount off her next orderThank you, [redacted] Road Runner Sports

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

May 23, 2016Revdex.com [redacted] Viewridge Ave #San Diego, CA 92123RE: ID # [redacted] Dear Mr [redacted] ,Thank you for sending a response from [redacted] ***, [redacted] ***, [redacted] , CA 91302, [redacted] , [redacted] In Mr***’s complaint he documented his desired settlement as: “I would like the $membership fee returned either to my American Express account or a refund check mailed to me.” As stated in our initial response, we have provided a $refund to Mr***’s credit card as he requested and therefore this matter is considered resolved and closed Sincerely, [redacted] Operations ManagerRoad Runner Sports

10/13/17 RevDex.com [redacted] 4747 Viewridge Ave Suite 200 San Diego, CA 92123 RE: ID # [redacted] D [redacted] Thank you for your response to an inquiry initially filed for: Customer Information: [redacted] We have... reviewed the complaint filed by Mr. [redacted] and determined that the reason for the delay in shipping his ordered item was that we have been waiting on delivery of that item from the vendor. We agree that the wait has been for an unacceptable amount of time, and we are very sorry about the delay. We have refunded Mr [redacted] ’s credit card in the amount of $37.90, which will be available in 3-5 business days from 10/13/17. Additionally, we have received confirmation from the vendor that the item will be available to ship on 10/16/17 and be received by Mr. [redacted] within 5-7 business days from that time. Again we are very sorry about the delay, and we hope that Mr. [redacted] accepts our efforts to resolve this dispute. Sincerely, [redacted] Road Runner Sports