Red Iguana

July
31,
RevDex.com
Leah
***
Viewridge Ave Suite
San Diego, CA
RE:
ID # ***
Dear
Ms***,
Thank
you for your inquiry into a charge for *** ***, *** *** St., *** ,
**
*** regarding his VIP Family membership.
We
are sorry Mr*** was caught off guard with the charge for his VIP Family
membership after requesting it be cancelled.
Unfortunately it appears Mr*** has two accounts with Road Runner Sports,
each of which were members of the VIP Family program so he could save 10% and
receive free shipping on all purchases from the accounts.
As
requested, we have canceled Mr***’s VIP Membership, refunded his renewal fee
on 7/31/2015, and merged his two accounts to prevent any future
miscommunication.
Sincerely,
***
***
Operations
Manager
Road
Runner Sports

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

6/6/ Revdex.com *** *** Viewridge Ave Suite San Diego, CA RE: ID #***
Dear *** *** Thank you for your inquiry into a complaint filed by *** *** According to the details of the complaint filed, *** made contact with Road Runner Sports on 6/6/to cancel her membership. As a result, a refund of $was issued to her credit card to satisfy the disputed amount. The membership will not renew again. We hope that this action resolves ***’s complaint to satisfaction Sincerely, *** *** Road Runner Sports

Hello Revdex.com:
Thank you for the prompt responseRoad Runner Sports is not being honest about this matter and is merely stating what their company policy is and not what they practiceWe did ask for our membership to be cancelled and verified that it was been cancelledHowever, Road Runner Sports charged us for a new year membershipWe were never mailed a new membership package and if you were to check you will see that we do not have a membership with Road Runner Sports but have been charged via my credit card for a new year membershipAll of this is easily verifiableThis should not have been a difficult issue to resolve and I am not sure why they are unable to bring this issue to closureIt seems that I will have to take this issue to social media to bring an awareness about Road Runner Sports practices regarding charging your credit card after you have opted out of a membership agreementThey are hoping that the consumer does not check their card close enough to notice the small membership charge
Best regards,
*** ***
*** *** ***
*** *** ***
*** *** *** ***
*** ***
*** ***
***

8/11/ Revdex.com *** *** Viewridge Ave Suite San Diego, CA RE: ID # *** *
*** *** *** Thank you for your response to an inquiry initially filed for: Customer Information: ***
*** Road Runner Sports has received Ms *** filed comments. Upon researching Ms *** experience, and contacting Ms *** directly, it has been determined that Ms *** did not receive the correct form in her order. Road Runner Sports would be glad to accept Ms *** returned items and process a refund, provided the items are in brand new condition. We have made contact with Ms *** to thank her for this feedback and we hope this complaint has been resolved to her satisfaction Sincerely, *** *** Road Runner Sports

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Feb 12,
RevDex.com
***
***
Viewridge Ave Suite
San Diego, CA
RE: ID # ***
Dear Ms
***,
Thank you for
your inquiry into a return item for *** *** *** *** *** *** *** ***
As
requested, a refund
has been processed and will reflect on the customer’s credit
card in 3-business days.
Sincerely,
***
***
Road Runner
Sports

November 21, Revdex.com ***l *** RE: ID # *** Dear ***l ***, Thank you for your response to an inquiry initially filed for: Customer Information: *** N *** *** *** *** *** * ** *** Daytime Phone: *** *** Fax: *** *** E-mail: *** Road Runner Sports has received Ms ***’s rejection to a response submitted by Road Runner Sports. We do appreciate the feedback brought forward by Ms.*** We accept Ms***’s response that she did not intend to activate the VIP Membership. We reviewed Ms ***’s supporting document and agree that she did not make any other purchases with Road Runner Sports using that credit card during the time period of 1/to current. We are very sorry to have caused any inconvenience or confusion to Ms***. As promised, we have cancelled the membership that she was enrolled in, and issued a refund to her American Express card. Once we receive notification that the refund has been processed and final, we will delete Ms ***’s member account information. We hope that Ms*** is satisfied with our attempt to resolve this dispute in good faith, and would like to invite her to continue to shop with Road Runner Sports. Sincerely, *** *** Road Runner Sports

January 11, Revdex.com *** *** Viewridge Ave Suite San Diego, CA RE: ID # ***
Dear *** ***, Thank you for your inquiry into a complaint filed for: Customer Information: *** * *** *** *** *** , ** *** Daytime Phone: (***) ***-*** E-mail: ***@***.*** Road Runner Sports appreciates the feedback brought forward by Ms.*** We received Ms.***’s rejection and response that she has yet to see her refund on her ***. Road Runner Sports issued a refund to Ms ***’s *** in the amount of $on 1/5/17. Our records show that the transaction was accepted through merchant processing, and reflects a reference number of ***. This information can be verified with her *** bank. We hope that Ms*** is satisfied with our attempt to resolve this dispute in good faith, and would like to invite her to continue to shop with Road Runner Sports. Sincerely, *** *** Road Runner Sports

Feb 24, Revdex.com Attn*** *** Viewridge Ave Suite San Diego, CA RE: ID # *** Dear *** *** Thank you for your inquiry into a consumer concern filed by *** * *** According to Mr
***, he had attempted on multiple occurrences to cancel his enrollment in the Road Runner Sports VIP membership program. Unfortunately, our records indicate that we did not receive any correspondence from Mr*** to our company on those dates listed of 2/29/16, 2/25/15, or 2/26/14. In addition to additional discounts and savings, one of the benefits of the VIP membership program is a convenient automatic renewal. This is a risk free membership which the customer can cancel at anytime and be refunded the membership fees. We try to make it as easy as possible to opt out of the membership program by providing several convenient ways to cancel, which include: calling our Customer Service department, visiting a local Road Runner Sports retail store, logging into roadrunnersports.com, or writing to us, via email or US mail. We are sorry that Mr*** had a difficult time to cancel his membership. In order to make Mr***’s issue resolved, I have cancelled his existing membership per his request, processed a refund to his credit card, which takes 3-business days to complete, and ensured he will not receive any future renewal charges. We hope that Mr*** finds this resolution to his satisfaction, and we would like to extend the invite to continue to shop with Road Runner Sports. Sincerely, *** *** Road Runner Sports

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not gone to the Costa Mesa Road Runners in November 2015.I did buy shoes on the road runners website 03/27/2016.I checked my American Express statements from 01/to 11/2016.The only purchase made was on 03/27/Please see attachedI have never signed up for the VIP club membership
Regards,
*** ***

Feb 1,
RevDex.com
*** ***
Viewridge Ave Suite
San Diego, CA
RE: ID # ***
Dear Ms***,
Thank you for
your inquiry into a charge for *** *** *** *** *** *** ** *** ** *** regarding his
VIP Family membership.
The charge
was for the renewal of his VIP Family Membership which can be cancelled at any
timeWe never meant to catch Mr*** off guard with his renewal and
apologize if he did not see his renewal notice that was mailed to him
At his
request, we have refunded Mr*** $26.99, and cancelled his VIP Family Membership
so it will no longer be active.
Sincerely,
***
***
Road Runner
Sports

January 10, Revdex.com *** *** Viewridge Ave Suite San Diego, CA RE: ID # *** Dear *** ***, Thank you for your inquiry into a complaint filed for: Customer Information: *** * ***
*** *** ***
* ** ***
*** *** *** ***
*** ***
Road Runner Sports appreciates the feedback brought forward by Ms.*** According to Ms***’s shopping history with Road Runner Sports, she made a purchase on 12/29/for running shoes and insoles at the Costa Mesa, CA Road Runner Sports retail store. At that time, Ms*** opted into the the VIP Membership club for $19.99. We have received Ms***’s request to cancel this membership, which has subsequently been processed, and refunded back to her credit card. We hope that Ms*** is satisfied with our attempt to resolve this dispute in good faith, and would like to invite her to continue to shop with Road Runner Sports. Sincerely, *** *** Road Runner Sports

Feb 12,
RevDex.com
*** ***
Viewridge Ave Suite
San Diego, CA
RE: ID # ***
Dear Ms
***,
Thank you for
your inquiry into a refund concern for *** *** ***, *** *** *** *** ** ***.
We were able
to connect with *** and resolve the issue
Sincerely,
*** ***
Road Runner
Sports

Thank you for your inquiry filed by [redacted].The order was placed on 2/8, shipped directly from the vendor on 2/12.  During this process, the package became lost. At that point we filed a Trace with the carrier in which we require 8 business days to reach out to the shipping carrier/vendor...

to follow up on the package.  We direct our customers to follow up within 8 business days if their package has not arrived.  If the package was not found or delivered, we issue a refund or place a new order. On 3/8 we issued a refund in the amount of $97.51. On 3/8, we reached out to the customer to inform her of the refund. On 3/9, a voicemail was left encouraging the customer to contact us so we could provide clarification as to what occurred and offered to place a new order and take an additional 10% off her next order for the inconvenience. We really hope she accepts our apology for any confusion and would be more than happy to still offer the additional 10% discount off her next order. Thank you,[redacted]Road Runner Sports

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Roadrunner Sports has, indeed, now more than made good the unauthorized charges which it made to my credit card. I find its response unacceptable, however, because it chooses to lie about the fact that, in the spring of 2016, it was in fact notified by me that I wished to discontinue my VIP membership and that it was "NOT authorized to charge ANY credit card in my name for ANY membership fee or for any other purpose."  See attached letter dated April 8, 2016. In point of fact, Roadrunner Sports simply ignored that letter.  It not only did not refund my unauthorized membership fee for 2016 -- which action I had not requested -- but it simply left my information on file and, in the spring of 2017 once again charged my credit card for this unauthorized fee. I reject categorically any suggestion that Roadrunner did not receive my April 8, 2016 letter, which was sent to the address which Roadrunner listed on its website as a contact for regular U.S. mail.It is quite easy to find multiple on-line complaints such as mine, a number of which are attached.  The point is that Roadrunner follows a practice of making unauthorized charges of this nature in the expectation that a significant percentage of its customers will not notice the charges or will elect not to take the time and trouble to pursue reimbursement.  When someone such as myself does take the time to expose this practice, it simply claims that the whole thing was an unfortunate mistake and refunds the fees. I have no doubt but that it will continue this practice until and unless it becomes the subject of a class action lawsuit or adverse regulatory action by a consumer protection agency.So, again, the money which Roadrunner attempted to take from me has been refunded.  If you want to close this case on that basis, fine. I am not, however, satisfied with the result because Roadrunner has made no representation that it will cease and desist from the practice of making similar unauthorized charges in the future.
Regards,
[redacted]

July 8, 2016 Revdex.com[redacted]4747 Viewridge Ave Suite 200 San Diego, CA 92123 RE: ID # [redacted] Dear Mr. [redacted], Thank you for your inquiry into an order for [redacted]...

[redacted]   It appears Ms. [redacted] attempted to place an order for a pair of sandals on 6/23/16 using a non-advertised savings code that an online shopping blog chose to make public. Road Runner Sports did not advertise the promotional code.  The savings code had specific exclusions attached to it, one of which was Sandals.  Unfortunately the shopping blog did not choose to disclose the exclusions that accompanied the promotional code.     Road Runner Sports however lists our exclusions on our website. Furthermore, after reviewing the call Ms. [redacted] made to Road Runner Sports on 6/25/16, we do not hear any evidence to her implication of our website being ‘hacked.’  The communication was that one of our promotional codes was ‘hacked.’  This was a poor use of words on behalf of a Road Runner Sports Customer Care Representative.  None the less Ms. [redacted] was not told the website had been ‘hacked.’   We apologize for any confusion regarding Ms [redacted] shopping experience.     Sincerely,  
[redacted] Road Runner Sports

We are very sorry to hear of a lost package for Christopher.  We have refunded the method of payment in full for Christopher's inconvenience.  Thank you[redacted]Road Runner Sports Customer Service

May 23, 2016Revdex.com[redacted]4747 Viewridge Ave #200 San Diego, CA 92123RE: ID # [redacted]Dear Mr. [redacted],Thank you for sending a response from [redacted], CA 91302, [redacted].  In Mr. [redacted]’s complaint he documented his desired settlement as: “I would like the $26.99 membership fee returned either to my American Express account or a refund check mailed to me.”  As stated in our initial response, we have provided a $26.99 refund to Mr. [redacted]’s credit card as he requested and therefore this matter is considered resolved and closed.  Sincerely,[redacted] Operations ManagerRoad Runner Sports

10/13/17   Revdex.com [redacted] 4747 Viewridge Ave Suite 200 San Diego, CA 92123   RE: ID # [redacted]     D[redacted]   Thank you for your response to an inquiry initially filed for:   Customer Information: [redacted]   We have...

reviewed the complaint filed by Mr. [redacted] and determined that the reason for the delay in shipping his ordered item was that we have been waiting on delivery of that item from the vendor.  We agree that the wait has been for an unacceptable amount of time, and we are very sorry about the delay.  We have refunded Mr [redacted]’s credit card in the amount of $37.90, which will be available in 3-5 business days from 10/13/17.  Additionally, we have received confirmation from the vendor that the item will be available to ship on 10/16/17 and be received by Mr. [redacted] within 5-7 business days from that time.    Again we are very sorry about the delay, and we hope that Mr. [redacted] accepts our efforts to resolve this dispute.     Sincerely,     [redacted] Road Runner Sports