Red River Waste Solutions

I show that the account has been cancelled and a credit for missed services issued to the account.

Refund request has been generated and flagged for processing in the next check batch.

My understanding is the service issues on this route have been corrected and should be running smoothly now.

Per the notes on the account, the account has been cancelled and a work order to collect the can is in process along with applicable refund.

In regards to the check being cashed, the customer utilizes a bill pay system with her bank so the check was debited from her account upon the cutting of the check by the bank.  We had not however received the check yet on our side.  It was sent in error to the old vendor who collected...

checks and just recently sent them to us.  We received the check and cashed it on 11/29/16.  This account has since been cancelled as per the customer's request and a refund will be issued for the check balance on this account.   When our customer service reps had mentioned prior that we had not received the check, they were correct as we had not yet received it even though it showed as cashed by the customer.  The customer saw it as cashed since the bank takes the money from their account prior to cutting the check to RRWS however there was a delay between that and when we actually received it.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

In review of this account, this account has been cancelled, a work order to collect the can has been issued, and a refund request has been generated.

Due to our processing backlog, we are currently taking a couple of weeks to fully process a customer's refund.  We do show a submitted check request dated 1/26/17 that is in process of being refunded.

Complaint: [redacted]
I am rejecting this response because: I did receive that statement from the company, but a refund was never received.Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

find that this resolution is acceptable to me. It is not a fully satisfactory response, as I would like for the oil spot to be cleaned up which the [redacted] (now Red River Waste) garbage pickup truck leaked onto our front curb.
Regards,
[redacted]

Your request has been forwarded to our local staff for processing of your request...

We apologize for the inconvenience during this transition.  We are making all efforts to get this corrected.  I do see on your account that we have issued you a credit for those missed pickups.

Consumer and local manager have talked and arranged the delivery on new container.  We consider this to be closed.

Complaint: [redacted]
I am rejecting this response because:We have not had our trash picked up in two weeks.  We have attempted to contact the office per the literature and no one will return our repeated calls.I would like to have my trash picked up.
Regards,
[redacted]

Refund check has been cut and issued

Complaint: [redacted]
I am rejecting this response because:  This response does not address the 3 weeks of trash that has not been picked up.  Will I...

be refunded for the month of January?  When will the bin be picked up?  I would like a date for these things, or at least a window of dates.
Regards,
[redacted]

I can confirm that all three refund checks are being cut today and mailed out.

This request has been forwarded on to our local staff for cancellation, collection of the can, and applicable refund.

We apologize for the inconvenience.  We have added additional resources to this location in order to pick up your route on the scheduled date.  Again we apologize for any inconvenience this may have caused.

We have forwarded this request to our local staff for cancellation, collection of the cart, and applicable refund.