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Revdex.com:At this time, my complaint, ID *** regarding Aer Lingus has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and will no longer pursue action.Sincerely, *** ***

Dear *** ***, Following to our letter of July ***, we are happy to confirm the seat fee as requested is being been refunded Sincerely,Gene Aer Lingus Guest Relations

Dear *** ***, Our records clearly indicate that your booking was made with Aer Lingus online on June *** at 10:46amI can confirm that the dates selected for outbound travel were indeed October *** connecting the following morning to London with return booked for October *** from Dublin to
NewarkAn email confirming your itinerary was generated to the email address provided to Aer Lingus on June ***While contact was not made with Aer Lingus regarding this matter until July ***, our Call Center will be in contact and pending availability will adjust dates as a courtesy Sincerely,Gene Aer Lingus Guest Relations

Dear [redacted]Following to our correspondence dated November **, 2015, I am very
sorry for your experience as we were unable to accommodate you on flight [redacted] on
June **, 2015.Unfortunately, as you arrived late and after flight closeout, we cannot consider
reimbursement for...

out-of-pocket expenses incurred. As a courtesy and gesture of
goodwill, I would be happy to extend the offer of Aer Lingus travel credit in
the amount of $300.00. The credit offered can be applied towards the purchase of future travel on transatlantic services and will remain valid for redemption within 1-year from
date of the letter. Kindly contact Aer Lingus at the time you would wish to
book travel and refer to your case reference in our earlier correspondence.     I hope you can appreciate and accept our position on this matter and that any and all
future travel with us will be completely enjoyable and trouble free. Sincerely, Eugene / Aer Lingus Guest Relations

Dear [redacted],As noted in our previous correspondence, flight EI124 cancelled due to weather conditions at Chicago airport which I am sure you can appreciate is beyond our direct control. I  apologize for the long hold time in trying to reach our Call Center, however I am happy that...

our staff were able to re-book you for travel the following day on United Airlines. If you incurred out-of-pocket expenses for lodging or refreshments awaiting the departure of your flight, you can reply via your claim reference and include receipts as an attachment. I am sorry to hear that United Airlines experienced a delay on their services, however any claim in this regard would have to be taken up with United Airlines directly. We regrettably cannot consider claims of a consequential nature as for example pre-paid hotel or car hire fees. If you hold travel insurance, the correspondence provided can be submitted for insurance purposes.  Sincerely, EugeneAer Lingus Guest Relations

At this time, I have been contacted directly by Aer Lingus regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[This airline me $43.00, when I lost a brand new Samolite suitcase, enclosed with majority new items. I'm woman with documented disabilities, whom...

even lost some medical items that was in suitcase as well. Find it assaulting to my intelligence. How could a airline lose a 44 pound suitcase with security lock on it? Where is the accountability  with the management? Airline claim they limited to when no receipts: who walk keeping receipts like that? Even when I shop at home not keeping receipts unless it relate to my car and/or home. This unacceptable. Never want to travel on their airlines again nor recommend others I know who travel there. I've travel to many countries around the world and back, but never had such bad experiences like with this airline.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Aer Lingus regarding complaint ID [redacted].Sincerely,[redacted]

Dear [redacted] and [redacted],   I am very sorry and apologize for the disruption to your travel plans due to the delay and subsequent cancellation of flight EI144. Following to our email of October [redacted], a check for $171.49 as noted has been mailed to you. Your claim has been further reviewed...

and as requested, a refund of additional fare and expenses in the amount of $2,551.84 is being processed and will be credited to the credit card used to make the purchase.   I hope despite this occurrence, your travel and time in Ireland was otherwise enjoyable.  Sincerely,   Eugene Aer Lingus Guest Relations

Revdex.com:I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
While I did receive a refund for the purchase of my infant's seat on the transatlantic flight, I have not received a refund for infant's flights within Europe nor did I receive an acceptable response.  I was told, "there was no fare associated with the short haul flights, no further refund can be considered."  I believe this to be untrue as I certainly paid for the short haul flights.  In addition, only the short haul on April *, 2016 was listed and did not include the short haul flight on March 30, 2016.
Sincerely,
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Aer Lingus has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Dear [redacted],We had no prior indication of [redacted]’s contacting our office on this matter. However, it is our policy to refund tickets purchased within 24-hours for travel outside 7-day in full. As such, we have contacted [redacted] as the issuing agent to process a full refund. Sincerely,...

 EugeneEugene H[redacted] Manager  Customer Care [redacted]
[redacted]

Dear [redacted],The tickets purchased are non-refundable as you are aware and travel insurance was similarly not purchased. Following to our telephone call and as noted in the email we sent you, a travel credit has been extended under the circumstances...

as a gesture of goodwill. Sincerely,EugeneAer Lingus Guest Relations

This matter is settled as any fares exempt of taxes related to this matter have been refunded.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Thank you for your reply.  We are unsure exactly what you mean.  Are you indicating that you will be issuing a refund for the initial flighst? or have done so already?   We have not received such reimbursement to our account.  Kindly explain.Regards[redacted]
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# 10781180, and have determined that my complaint has NOT been resolved because:

This is a despicable perversion of the law.
If you felt you were EU compliant, you would not have offered a $250 travel voucher. Such as it is, you and your colleagues have lied about your responsibilities and your actions at every turn.Your responsibilities are quite clear, per the Commission for Aviation Regulation:"In addition, if you are denied boarding, your flight is cancelled or arrives more than 3 hours late on arrival at the final destination stated on your ticket, you may be entitled to compensation of €250 - 600, depending on the distance of the flight ([redacted]):Within the EU1,500 km or less - €250over 1,500 km - €400Between EU airport and non-EU airport1,500 km or less - €2501,500 - 3,500 km - €400over 3,500 km - €600"The Commission makes no exceptions to these clearly laid out rules. What a disgrace that Aer Lingus continues to take advantage of a paying customer, rather than make a relatively small payment of restitution for your admitted failure to provide remotely adequate service. I hereby continue to request the appropriate restitution in the form of a €600 payment as allowed and called for by the commission to which you are referring me.Signed,[redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],I am very sorry and apologize  for your luggage not having been available upon arrival offlight EI520 and for the delay in returning it to you. If you incurred expenses for interim necessities purchased while you werewithout your luggage, kindly submit receipts to...

[redacted] and please include your CaseReference [redacted] in all correspondence.Again, I am very sorry and apologize for your experience on this occasion. EugeneAer Lingus Guest Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] As I was on a flight from the USA to the EU,  EU law provides for reimbursement to me for the lost day trip and hotel expenses.  I have already confirmed this with my lawyer.  I expect full reimbursement or at least travel credit for this amount or I will be filing a lawsuit in court that will be extremely time consuming and costly to Aer Lingus.  You continue to show me that I will never willingly fly AerLingus again.  Missing my flight due to weather was beyond your control.  But the treatment you have me and your unwillingness and ineffectiveness to get me to Europe in time must be rectified. I look forward to the reimbursement in full or I will pursue legal action.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
...


 They only refund me $8, in stead of $830!!! Please see the attached screenshot. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]