This item was on a temporary back orderOur email system shows that an automated email was sent to the customer making them aware of the back order - offering that they can cancel or wait it out with upgraded shippingUSPS tracking #[redacted] shows that this item was delivered to the customer and that they were upgraded to expedited shipping as a courtesy for the delay in leaving our facilityKindly, [redacted] Operations Manager
Complaint: [redacted] I am rejecting this response because:From: [redacted] >Date: Wed, Sep 21, at 12:PMSubject: Complaint [redacted] To: " [redacted] I just saw this emailPlease reopenI haven’t seen any other emails pertaining this matterMy current address is [redacted] same as I previously gave them [redacted]
Complaint: [redacted] I am rejecting this response because: Regards, I have not received any item from devices now.I went on and purchased another phone from another company that shipped right away,I have every email sent and recieved from devices now.exact dates when the order was cancelled due to the fact that I could not reach anyone to answer ma questions emailed them over and over telling them to please contact me ,nothing happened so I cancelled the order.only when the complaint was filed with the Revdex.com did devices now decided to email me and explain about the back order issue I responded within minutes and notified them that I wanted a refund,never heard another word .recently I recieved an email stating that theitem was shipped.I quickly responded asking why did they sent the item if I cancelled weeks prior to this,again no word from them.they have yet to contact me at all.they have my home number cell number and email.these people are scamming people and getting away with it.read their reviews !im not going to be another one of those people that got scammed and did nothing,I did not recieved the item that I paid for and I want my money back simple and plain.if the item was shipped I assume it was shipped so that a signature was required when delivered,right?why would you send an item like that any other way.that item has not been delivered to my home.devices now has to make this right?if they shipped it then where is it?i dont have time for their nonsense im a hard working man why would I want to prolong this any longer.if I had received the [redacted] phone I would have gladly sent it back because I already purchased the phone thru another site and guess what they delivered in a week.I have everything documented .every emai attempt ,with dates and times.im ready to produce whatever you need to show im telling the truth.they havent sent anything [redacted]
Hello, We are sorry that you are experiencing these issues and are here to assist youKindly follow the below instructions to see if they fix the issues that your device may haveKindly report back to us with your results [redacted] Factory Reset/Clear Cache:• Remove and Reinsert the Battery• Hold down the Volume Up, Home and Power Buttons• Continue holding all Buttons until the device powers on and you see Blue font in the upper left corner, then release all keys• Press on the Volume Down Button to scroll down to Wipe Data factory Reset• Press on the Volume Down Button to scroll down to Confirm• Press on the Volume Down Button to scroll down to Wipe Cache Partition• Press on the Volume Down Button to scroll down to Confirm• Press the Power button to select Reboot System Now• Wait for your phone to reboot
Customer did pay for expedited shipping of the orderUnfortunately, this phone was back orderedDespite customers claims of not being responded to, there was a message sent on 7/notifying of the back order as well as additional repliesThere was a delay in some replies to the customer because they were submitting multiple tickets before the hour response time had elapsedSince our tickets are answered oldest to newest, every time the customer was submitting additional tickets, it was essentially making the thread new again, delaying it from being answeredUSPS tracking #[redacted] shows this was delivered to the customer on 7/31/We have received no notification that they would like to return the device for refundI do see that they expedited shipping charges were not refunded, which they should have been as our policy on delayed orders is to refund the shipping charges and still ship expeditedI have gone in and refunded the $to the customer which should reflect back soonKindly, [redacted] Operations Manager
“We have received an inquiry from this client in regards to their device needing to be setup for their carrier on Jan 25, 4:PMWe responded with setup instructions on Jan 25, 5:PMAfter our response was promptly sent to this client we never received any response or notification that they were having an issue getting their device setup with their carrierdays later on 2/we received a [redacted] case from this client who stated that they were unable to setup the device with their carrier and wanted us to pay for them to switch to a different carrier that suited them betterThis of course is not covered by our policies or warranty and we gladly offered them an expedited exchange or full refund.”
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] As things happen, my son broke the other phone we had purchased the day after we received their's. So I sent them a note to this happening so we are keeping their's. So refund was needed for phone. I thanked them for returning the shipping fee, that was asked for. So I am satisfied with the outcome.Thanks much for your help in rectifying this matter. Good to know you are there and helping.Thank you.Regards, [redacted]
Hello ***We are sorry to hear of the issues you are experiencing with your order and are here to assist youPlease know that resolving your issue in a timely fashion is our utmost priorityIf you have any urgent concerns you may call our office directly at *** between the hours of 9am
- 5pm EST.I have created an RMA for your orderYou can check status on this RMA by logging into your account and going to My Account, My Returns.Important: Please email *** when you return your item so we can initiate processing of your replacement item for you.Please feel free to ask us any questions or concerns you may have as we will be glad to assist you
Emailed customer the correct return label.Your Return request has been approved. Please, print RMA Packing Slip, RMA Shipping Label and send package to:** *** * *** ** *** *** *** *** *** ** ***
All clients returning *** & *** cellular phones must read and comply.All *** & *** *** being returned to our facility for a refund or exchange must have the *** account removed from the deviceFailure to do so will void any refund or exchange offered by our company as the device cannot be used in this state.Please follow the below instructions for removing your device from your *** account.• Turn on your device and go to Settings, ***, then Delete Account• Select Delete• Enter *** password if required• Restart device• Go to Settings, General, Reset• Select Erase All Content & Settings• Enter digit pin• Select ErasePlease follow the below instructions for removing your device from your *** account.• Go to Settings > Accounts & Sync.• Tap on *** Account.• Scroll to the bottom of the page and tap on Remove *** Account.• A small notification will be displayed: You will lose all your data (messages, contacts, etc ...)• Tap on Continue.• Enter your password and follow the onscreen procedure to unlink the current *** account
We were contacted by the buyers credit card company to notify us that this transaction was fraudulentI have responded to the the credit card merchant with all the necessary information required to investigate the case
We have received this item back in good condition, full tested it and found no issues at all with the rear of the device or sim port as stated by the clientWe do charge a 15% restocking fee as stated in our return policy for any items returned for any other reason then a malfunction or a defect
This order delayed due to a back order where two emails were sent at different times to keep the customer notified and offer a cancellation if they could not waitOnce the shipment came in, the order was shipped to the customer with upgraded shipping who in turn sent the item back as refusedUpon
processing the return for a refund, it was discovered that the customer had filed a dispute with their bank or credit card companyWe are not able to refund when this is in place so we will be answering the dispute accordingly so that the customer will be refunded. Kindly, *** *** Operations Manager
Revdex.com:Hi,I just wanted to let you know that I have in fact received a prompt, full refund today, Thank you
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
***
***
Hello,I see that our office had refunded your shipping fee on 5/for the delay (Refunded amount of $onlineTransaction ID: "***".). Kindly let us know if you would like us to send you a free tempered glass as a courtesy for the delay as well, thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Customer submitted ticket on 9/8/to let us know there was a problem with the device, however, they did not provide any details of what the issue wasDuring that time, we were completely shut down due to Hurricane Irma but had one employee working remotely from out of stateThey responded to the customer within minutes to inquire further on the details of what was going onAs you can see with the attached transcripts, we did not hear anything further from the customer until today, 9/25/I had responded to the customer to again inquire about additional detailsAfterwards, I found they submitted a Revdex.com complaint where they actually provided details of the issueI have set up RMA #*** for an exchange and we have also emailed a pre-paid shipping label to the customer
Complaint: ***
I am rejecting this response because:"Factory unlocked" means the phone is able to be activated with any carrierIn this case, Devices-Now advertised the phone as being able to be used with ***I bought the phone specifically to use with ***, which is the carrier utilized by *** *** ***, my carrier of choiceThe phone was NOT UNLOCKED AS ADVERTISEDThe ad did not say "unlocked after you follow a page and a 1/of complicated instructions we'll send you when you realize it's not unlocked" - it said "factory unlocked." It was notThat is textbook advertising, plain and simple. The instructions they sent me were useless and too lateI had already been left without a working phone from Sunday to Monday evening, a major inconvenience and very stressfulMy phone is necessary for my job and it caused me a lot of hassle at workNo one could reach me via phone for a day and a halfAs I stated before, I had already bought a sim card from ***, switched my phone number over and was in the process of attempting to activate the phone when it displayed a message saying "only able to be activated with ***." Again, NOT FACTORY UNLOCKEDMy old phone was already rendered useless, as the number had already been switched over, so my only choice was to go to a *** store the next day, the nearest being miles away, and get it activated through themReturning the phone would only be insult to injury - I had already spent $on the phone from Devices-NowThat is a lot of money to meSending it back would mean I would have to fork out more money on top of the $I'd already spent to go buy yet ANOTHER phone, pay out of pocket the shipping charges to return the phone to Devices-Now, and wait for a refundUnacceptableI have copies of their e-mail with the instructions to unlock it - that is proof right there that they sold me a phone that was not factory unlocked as advertisedI am not a technician - the instructions were very complicated with about steps and prompts, filled with abbreviations and jargon that was completely foreign to meNo way could I have done that nor should I have had toI have a copy of the ad from the internet that shows it as "factory unlocked," which, again, it was notIt cost me an extra $to make the phone workable, and that is what I'm demanding Devices-Now refund me for their advertising: The breakdown is this: $for the sim card from *** that I was unable to return because it had already been opened; $19.22, a partial month's service for *** *** *** that I was never able to use, and $49.61, what it cost me to get the phone working from ***, a far cry from the $I would have spent on the *** *** *** plan. I am happy to provide documentation of all of the above, including the e-mail from Devices-Now as well as their ad describing the phone as "factory unlocked." This was my first smart phone, I researched it carefully, and Devices-Now sold me a fraudulent product - they made what was supposed to be an exciting, fun moment into a big, stressful expensive hassleRegards,
*** ***
Customer did pay for expedited shipping of the orderUnfortunately, this phone was back orderedDespite customers claims of not being responded to, there was a message sent on 7/notifying of the back order as well as additional repliesThere was a delay in some replies to the customer because
they were submitting multiple tickets before the hour response time had elapsedSince our tickets are answered oldest to newest, every time the customer was submitting additional tickets, it was essentially making the thread new again, delaying it from being answeredUSPS tracking #94***72 shows this was delivered to the customer on 7/31/We have received no notification that they would like to return the device for refundI do see that they expedited shipping charges were not refunded, which they should have been as our policy on delayed orders is to refund the shipping charges and still ship expeditedI have gone in and refunded the $to the customer which should reflect back soon. Kindly, *** ***Operations Manager
Hello,I have noted your concerns and spoken with our returns department who has confirmed receipt of your orders and processing of your refunds. I did want to note that one of your orders was for a used device in which we clearly described the condition of the deviceThe other device you
purchased was only manufactured for *** and not for *** does not make an ** *** which is exactly what we had shipped youWe are sorry that you experienced these issues and strongly urge you to full research prior to purchase about network compatibility to avoid future discrepancies
This item was on a temporary back orderOur email system shows that an automated email was sent to the customer making them aware of the back order - offering that they can cancel or wait it out with upgraded shippingUSPS tracking #[redacted] shows that this item was delivered to the customer and that they were upgraded to expedited shipping as a courtesy for the delay in leaving our facilityKindly, [redacted] Operations Manager
Complaint: [redacted] I am rejecting this response because:From: [redacted] >Date: Wed, Sep 21, at 12:PMSubject: Complaint [redacted] To: " [redacted] I just saw this emailPlease reopenI haven’t seen any other emails pertaining this matterMy current address is [redacted] same as I previously gave them [redacted]
Complaint: [redacted] I am rejecting this response because: Regards, I have not received any item from devices now.I went on and purchased another phone from another company that shipped right away,I have every email sent and recieved from devices now.exact dates when the order was cancelled due to the fact that I could not reach anyone to answer ma questions emailed them over and over telling them to please contact me ,nothing happened so I cancelled the order.only when the complaint was filed with the Revdex.com did devices now decided to email me and explain about the back order issue I responded within minutes and notified them that I wanted a refund,never heard another word .recently I recieved an email stating that theitem was shipped.I quickly responded asking why did they sent the item if I cancelled weeks prior to this,again no word from them.they have yet to contact me at all.they have my home number cell number and email.these people are scamming people and getting away with it.read their reviews !im not going to be another one of those people that got scammed and did nothing,I did not recieved the item that I paid for and I want my money back simple and plain.if the item was shipped I assume it was shipped so that a signature was required when delivered,right?why would you send an item like that any other way.that item has not been delivered to my home.devices now has to make this right?if they shipped it then where is it?i dont have time for their nonsense im a hard working man why would I want to prolong this any longer.if I had received the [redacted] phone I would have gladly sent it back because I already purchased the phone thru another site and guess what they delivered in a week.I have everything documented .every emai attempt ,with dates and times.im ready to produce whatever you need to show im telling the truth.they havent sent anything [redacted]
Hello, We are sorry that you are experiencing these issues and are here to assist youKindly follow the below instructions to see if they fix the issues that your device may haveKindly report back to us with your results [redacted] Factory Reset/Clear Cache:• Remove and Reinsert the Battery• Hold down the Volume Up, Home and Power Buttons• Continue holding all Buttons until the device powers on and you see Blue font in the upper left corner, then release all keys• Press on the Volume Down Button to scroll down to Wipe Data factory Reset• Press on the Volume Down Button to scroll down to Confirm• Press on the Volume Down Button to scroll down to Wipe Cache Partition• Press on the Volume Down Button to scroll down to Confirm• Press the Power button to select Reboot System Now• Wait for your phone to reboot
Customer did pay for expedited shipping of the orderUnfortunately, this phone was back orderedDespite customers claims of not being responded to, there was a message sent on 7/notifying of the back order as well as additional repliesThere was a delay in some replies to the customer because they were submitting multiple tickets before the hour response time had elapsedSince our tickets are answered oldest to newest, every time the customer was submitting additional tickets, it was essentially making the thread new again, delaying it from being answeredUSPS tracking #[redacted] shows this was delivered to the customer on 7/31/We have received no notification that they would like to return the device for refundI do see that they expedited shipping charges were not refunded, which they should have been as our policy on delayed orders is to refund the shipping charges and still ship expeditedI have gone in and refunded the $to the customer which should reflect back soonKindly, [redacted] Operations Manager
“We have received an inquiry from this client in regards to their device needing to be setup for their carrier on Jan 25, 4:PMWe responded with setup instructions on Jan 25, 5:PMAfter our response was promptly sent to this client we never received any response or notification that they were having an issue getting their device setup with their carrierdays later on 2/we received a [redacted] case from this client who stated that they were unable to setup the device with their carrier and wanted us to pay for them to switch to a different carrier that suited them betterThis of course is not covered by our policies or warranty and we gladly offered them an expedited exchange or full refund.”
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] As things happen, my son broke the other phone we had purchased the day after we received their's. So I sent them a note to this happening so we are keeping their's. So refund was needed for phone. I thanked them for returning the shipping fee, that was asked for. So I am satisfied with the outcome.Thanks much for your help in rectifying this matter. Good to know you are there and helping.Thank you.Regards, [redacted]
Hello ***We are sorry to hear of the issues you are experiencing with your order and are here to assist youPlease know that resolving your issue in a timely fashion is our utmost priorityIf you have any urgent concerns you may call our office directly at *** between the hours of 9am
- 5pm EST.I have created an RMA for your orderYou can check status on this RMA by logging into your account and going to My Account, My Returns.Important: Please email *** when you return your item so we can initiate processing of your replacement item for you.Please feel free to ask us any questions or concerns you may have as we will be glad to assist you
Emailed customer the correct return label.Your Return request has been approved. Please, print RMA Packing Slip, RMA Shipping Label and send package to:** *** * *** ** *** *** *** *** *** ** ***
All clients returning *** & *** cellular phones must read and comply.All *** & *** *** being returned to our facility for a refund or exchange must have the *** account removed from the deviceFailure to do so will void any refund or exchange offered by our company as the device cannot be used in this state.Please follow the below instructions for removing your device from your *** account.• Turn on your device and go to Settings, ***, then Delete Account• Select Delete• Enter *** password if required• Restart device• Go to Settings, General, Reset• Select Erase All Content & Settings• Enter digit pin• Select ErasePlease follow the below instructions for removing your device from your *** account.• Go to Settings > Accounts & Sync.• Tap on *** Account.• Scroll to the bottom of the page and tap on Remove *** Account.• A small notification will be displayed: You will lose all your data (messages, contacts, etc ...)• Tap on Continue.• Enter your password and follow the onscreen procedure to unlink the current *** account
We were contacted by the buyers credit card company to notify us that this transaction was fraudulentI have responded to the the credit card merchant with all the necessary information required to investigate the case
We have received this item back in good condition, full tested it and found no issues at all with the rear of the device or sim port as stated by the clientWe do charge a 15% restocking fee as stated in our return policy for any items returned for any other reason then a malfunction or a defect
This order delayed due to a back order where two emails were sent at different times to keep the customer notified and offer a cancellation if they could not waitOnce the shipment came in, the order was shipped to the customer with upgraded shipping who in turn sent the item back as refusedUpon
processing the return for a refund, it was discovered that the customer had filed a dispute with their bank or credit card companyWe are not able to refund when this is in place so we will be answering the dispute accordingly so that the customer will be refunded. Kindly, *** *** Operations Manager
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Revdex.com:Hi,I just wanted to let you know that I have in fact received a prompt, full refund today, Thank you
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
***
***
Hello,I see that our office had refunded your shipping fee on 5/for the delay (Refunded amount of $onlineTransaction ID: "***".). Kindly let us know if you would like us to send you a free tempered glass as a courtesy for the delay as well, thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Customer submitted ticket on 9/8/to let us know there was a problem with the device, however, they did not provide any details of what the issue wasDuring that time, we were completely shut down due to Hurricane Irma but had one employee working remotely from out of stateThey responded to the customer within minutes to inquire further on the details of what was going onAs you can see with the attached transcripts, we did not hear anything further from the customer until today, 9/25/I had responded to the customer to again inquire about additional detailsAfterwards, I found they submitted a Revdex.com complaint where they actually provided details of the issueI have set up RMA #*** for an exchange and we have also emailed a pre-paid shipping label to the customer
Complaint: ***
I am rejecting this response because:"Factory unlocked" means the phone is able to be activated with any carrierIn this case, Devices-Now advertised the phone as being able to be used with ***I bought the phone specifically to use with ***, which is the carrier utilized by *** *** ***, my carrier of choiceThe phone was NOT UNLOCKED AS ADVERTISEDThe ad did not say "unlocked after you follow a page and a 1/of complicated instructions we'll send you when you realize it's not unlocked" - it said "factory unlocked." It was notThat is textbook advertising, plain and simple. The instructions they sent me were useless and too lateI had already been left without a working phone from Sunday to Monday evening, a major inconvenience and very stressfulMy phone is necessary for my job and it caused me a lot of hassle at workNo one could reach me via phone for a day and a halfAs I stated before, I had already bought a sim card from ***, switched my phone number over and was in the process of attempting to activate the phone when it displayed a message saying "only able to be activated with ***." Again, NOT FACTORY UNLOCKEDMy old phone was already rendered useless, as the number had already been switched over, so my only choice was to go to a *** store the next day, the nearest being miles away, and get it activated through themReturning the phone would only be insult to injury - I had already spent $on the phone from Devices-NowThat is a lot of money to meSending it back would mean I would have to fork out more money on top of the $I'd already spent to go buy yet ANOTHER phone, pay out of pocket the shipping charges to return the phone to Devices-Now, and wait for a refundUnacceptableI have copies of their e-mail with the instructions to unlock it - that is proof right there that they sold me a phone that was not factory unlocked as advertisedI am not a technician - the instructions were very complicated with about steps and prompts, filled with abbreviations and jargon that was completely foreign to meNo way could I have done that nor should I have had toI have a copy of the ad from the internet that shows it as "factory unlocked," which, again, it was notIt cost me an extra $to make the phone workable, and that is what I'm demanding Devices-Now refund me for their advertising: The breakdown is this: $for the sim card from *** that I was unable to return because it had already been opened; $19.22, a partial month's service for *** *** *** that I was never able to use, and $49.61, what it cost me to get the phone working from ***, a far cry from the $I would have spent on the *** *** *** plan. I am happy to provide documentation of all of the above, including the e-mail from Devices-Now as well as their ad describing the phone as "factory unlocked." This was my first smart phone, I researched it carefully, and Devices-Now sold me a fraudulent product - they made what was supposed to be an exciting, fun moment into a big, stressful expensive hassleRegards,
*** ***
Customer did pay for expedited shipping of the orderUnfortunately, this phone was back orderedDespite customers claims of not being responded to, there was a message sent on 7/notifying of the back order as well as additional repliesThere was a delay in some replies to the customer because
they were submitting multiple tickets before the hour response time had elapsedSince our tickets are answered oldest to newest, every time the customer was submitting additional tickets, it was essentially making the thread new again, delaying it from being answeredUSPS tracking #94***72 shows this was delivered to the customer on 7/31/We have received no notification that they would like to return the device for refundI do see that they expedited shipping charges were not refunded, which they should have been as our policy on delayed orders is to refund the shipping charges and still ship expeditedI have gone in and refunded the $to the customer which should reflect back soon. Kindly, *** ***Operations Manager
Hello,I have noted your concerns and spoken with our returns department who has confirmed receipt of your orders and processing of your refunds. I did want to note that one of your orders was for a used device in which we clearly described the condition of the deviceThe other device you
purchased was only manufactured for *** and not for *** does not make an ** *** which is exactly what we had shipped youWe are sorry that you experienced these issues and strongly urge you to full research prior to purchase about network compatibility to avoid future discrepancies