Hello, Mr*** sent device back in April which was after the grace period of returns/exchangesWe have to mail him a checkPlease provide with a correct address to be able to send his refund backThanks
Hi ***.My deepest apologies to you for the inconvenience you have had to go through and the delay in respondingIt wasn't until we received the notice from the Revdex.com that I looked up your account and found that the system glitched, closing out your ticket so that we were never notified.I am sorry that you are not satisfied with your order and can't say I blame you after reading your messageYour order does say mint condition and that's what you should have receivedas well as the appropriate accessories. As you requested, I can send you an RMA to return the order and issue you a full refund. If you'd still like the phone, I can do an exchange as well as refund your account 5% for your troubles. I will proceed to issuing the RMA so you should have an email to follow with the instructions on how to send that back.Again, I am sorry for your experience as that is not how conduct business
Complaint: ***
I am rejecting this response because:1) Phone arrived in condition not as described on the website purchase page.2) Package did not include a compatible charging cable3) The business did not address the problems at hand but instead they insisted on delivery problems which are not in question4) It is impossible to reach the business by phone or email since my orderI have photo evidence since day 1, the phone is not being used and I cannot even charge itI cannot upload the pictures here for some reason however I am sending you a link so you can see for yourself*
Regards,
*** ***
This item was on a temporary back orderOur email system shows that an automated email was sent to the customer making them aware of the back order - offering that they can cancel or wait it out with upgraded shipping. USPS tracking #9***1 shows that this item was
delivered to the customer and that they were upgraded to expedited shipping as a courtesy for the delay in leaving our facility. Kindly, *** *** Operations Manager
Hello, We are sorry that you are experiencing these issues and are here to assist youKindly follow the below instructions to see if they fix the issues that your device may haveKindly report back to us with your results. *** *** Factory Reset/Clear Cache:• Remove and Reinsert the Battery• Hold down the Volume Up, Home and Power Buttons• Continue holding all Buttons until the device powers on and you see Blue font in the upper left corner, then release all keys• Press on the Volume Down Button to scroll down to Wipe Data factory Reset• Press on the Volume Down Button to scroll down to Confirm• Press on the Volume Down Button to scroll down to Wipe Cache Partition• Press on the Volume Down Button to scroll down to Confirm• Press the Power button to select Reboot System Now• Wait for your phone to reboot
Company's response below:From: Date: Tue, May 16, at 12:PMSubject: ID #***To: ***Customer purchased phone on 4/25/and chose the standard (free) shipping optionStandard shipping is 1-business days to process and 2-business days to
shipThis is stated on our website so we are not sure why the customer would be under the impression that it was only 2-days*** tracking number ***would shows that this item arrived ON TIME to the customer on 5/5/Customer did not have their money stolen or ripped off as we delivered in timeCustomer unfortunately did not read all of the information that was made readily available to them.Kindly,
*** *** *** ***
Hello ***,I see that you have store credit in your accountIf you would prefer a refund kindly provide us with your address so I can issue a check for you, thank you!
Complaint:
I am rejecting this response because:This does not solve the problemIs three and a half weeks late from the time I made the complaint
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
Regards, I have not received any item from devices now.I went on and purchased another phone from another company that shipped right away,I have every email sent and recieved from devices now.exact dates when the order was cancelled due to the fact that I could not reach anyone to answer ma questions emailed them over and over telling them to please contact me ,nothing happened so I cancelled the order.only when the complaint was filed with the Revdex.com did devices now decided to email me and explain about the back order issue I responded within minutes and notified them that I wanted a refund,never heard another word .recently I recieved an email stating that theitem was shipped.I quickly responded asking why did they sent the item if I cancelled weeks prior to this,again no word from them.they have yet to contact me at all.they have my home number cell number and email.these people are scamming people and getting away with it.read their reviews !im not going to be another one of those people that got scammed and did nothing,I did not recieved the item that I paid for and I want my money back simple and plain.if the item was shipped I assume it was shipped so that a signature was required when delivered,right?why would you send an item like that any other way.that item has not been delivered to my home.devices now has to make this right?if they shipped it then where is it?i dont have time for their nonsense im a hard working man why would I want to prolong this any longer.if I had received the *** phone I would have gladly sent it back because I already purchased the phone thru another site and guess what they delivered in a week.I have everything documented .every emai attempt ,with dates and times.im ready to produce whatever you need to show im telling the truth.they havent sent anything.
*** ***
I just left the AT&T store againI performed the instructions on the phone as well as ***, the *** technicianI was told once again that the phone does NOT work.
Complaint:
I am rejecting this response because:
Regards,
*** ***
To Whom It May Concern,Unfortunately, a glitch in our system showed this order had shipped out and closed the order outIt was not until receiving the notice from the complaint the customer filed that we were able to look into the matter and see what had happenedUpon discovering the error, this
order was immediately shipped out with expedited shippingUSPS tracking number: ***shows that this item was delivered and signed for by the customer on 9/2/17.Kindly,*** ***Operations Manager
The customer placed this order over the weekend (we only operate on business days), so it did not begin processing until Monday, 6/19/The customer chose our standard (free) shipping which is 1-business days to process and 2-business days to ship - for a total of business daysTheir
complaint was filed before the product was even due to arriveUnfortunately, this was delayed a few days as we attempted to reach out to the customer for verification on the shipping address as our shipping software flagged it as invalidUSPS tracking #9***7shows that the customer received this order on 7/1/17. Kindly, *** ***Operations Manager
Complaint: ***
I am rejecting this response because: I took the phone to the *** store TODAY for setupI was told the phone does NOT workI had to buy a replacement phone today!!!
Regards,
*** ***
“We have received an inquiry from this client in regards to their device needing to be setup for their carrier on Jan 25, 4:PMWe responded with setup instructions on Jan 25, 5:PMAfter our response was promptly sent to this client we never received any response or notification
that they were having an issue getting their device setup with their carrierdays later on 2/we received a *** case from this client who stated that they were unable to setup the device with their carrier and wanted us to pay for them to switch to a different carrier that suited them betterThis of course is not covered by our policies or warranty and we gladly offered them an expedited exchange or full refund.”
Complaint: ***
I am rejecting this response because: my complaint is not if the device was received, it is that the device received is not in fully functional condition. I paid for a fully functional device and the device that was received has a non-functional back button. I want the non-functional device I received replaced with a fully functional device as paid for.
Regards,
*** ***
I paid for a fully functional device
Complaint: ***
I am rejecting this response because:
From: *** ***>Date: Mon, Sep 12, at 2:PMSubject: Re: You have a new message from the Revdex.com of Northeast Florida in regards to your complaint #***.To: ***Good afternoonI am confused about the business responseI do not live in *** ** The company did not provide a specific address in *** for which they sent correspondence.Why would the company use an address other than my own--which they have on file? Additionally, They did not comment on my request for a refund for the damaged merchandise Thanks*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
The customer ordered an open box phoneThese are clearly stated on our site that they have been used and returned to the carrier within daysThey may show signs of wear but will be in overall great conditionCustomer ordered (2) iphone plus phones and had an issue with one of the
devices so it was returned for an exchangeAfter we received the device back, customer filed a claim through Amazon stating they wanted to be refunded for their entire order (despite the fact that they were still in possession of one of the devices)We attempted to contact the customer multiple times - both by phone and email - to see if they would like us to send the exchange order with expedited shipping or if they wanted a shipping label to return the other device for a full refund.At the recommendation of our Amazon representative, we have cancelled out the exchange and they were refunded for the one device they received backIf they would like a full refund, they will need to return the other device within the warranty time frame.Kindly,*** ***Operations Manager
The system shows that we sent out the original order on 7/10/While we can not answer on whether or not the customer ever called, there have been no tickets submitted by the customer to notify us of an issue with not receiving the orderA refund of $has been issued to the customerThe
details are as follows: Aug 31, 4:54:PM|ProcessingCustomer Notification Not Applicable Refunded amount of $online.Kindly,
*** *** Operations Manager
Hello, Mr*** sent device back in April which was after the grace period of returns/exchangesWe have to mail him a checkPlease provide with a correct address to be able to send his refund backThanks
Hi ***.My deepest apologies to you for the inconvenience you have had to go through and the delay in respondingIt wasn't until we received the notice from the Revdex.com that I looked up your account and found that the system glitched, closing out your ticket so that we were never notified.I am sorry that you are not satisfied with your order and can't say I blame you after reading your messageYour order does say mint condition and that's what you should have receivedas well as the appropriate accessories. As you requested, I can send you an RMA to return the order and issue you a full refund. If you'd still like the phone, I can do an exchange as well as refund your account 5% for your troubles. I will proceed to issuing the RMA so you should have an email to follow with the instructions on how to send that back.Again, I am sorry for your experience as that is not how conduct business
Complaint: ***
*
I am rejecting this response because:1) Phone arrived in condition not as described on the website purchase page.2) Package did not include a compatible charging cable3) The business did not address the problems at hand but instead they insisted on delivery problems which are not in question4) It is impossible to reach the business by phone or email since my orderI have photo evidence since day 1, the phone is not being used and I cannot even charge itI cannot upload the pictures here for some reason however I am sending you a link so you can see for yourself
Regards,
*** ***
This item was on a temporary back orderOur email system shows that an automated email was sent to the customer making them aware of the back order - offering that they can cancel or wait it out with upgraded shipping. USPS tracking #9***1 shows that this item was
delivered to the customer and that they were upgraded to expedited shipping as a courtesy for the delay in leaving our facility. Kindly, *** *** Operations Manager
Hello, We are sorry that you are experiencing these issues and are here to assist youKindly follow the below instructions to see if they fix the issues that your device may haveKindly report back to us with your results. *** *** Factory Reset/Clear Cache:• Remove and Reinsert the Battery• Hold down the Volume Up, Home and Power Buttons• Continue holding all Buttons until the device powers on and you see Blue font in the upper left corner, then release all keys• Press on the Volume Down Button to scroll down to Wipe Data factory Reset• Press on the Volume Down Button to scroll down to Confirm• Press on the Volume Down Button to scroll down to Wipe Cache Partition• Press on the Volume Down Button to scroll down to Confirm• Press the Power button to select Reboot System Now• Wait for your phone to reboot
Company's response below:From: Date: Tue, May 16, at 12:PMSubject: ID #***To: ***Customer purchased phone on 4/25/and chose the standard (free) shipping optionStandard shipping is 1-business days to process and 2-business days to
shipThis is stated on our website so we are not sure why the customer would be under the impression that it was only 2-days*** tracking number ***would shows that this item arrived ON TIME to the customer on 5/5/Customer did not have their money stolen or ripped off as we delivered in timeCustomer unfortunately did not read all of the information that was made readily available to them.Kindly,
*** *** *** ***
Hello ***,I see that you have store credit in your accountIf you would prefer a refund kindly provide us with your address so I can issue a check for you, thank you!
Complaint:
I am rejecting this response because:This does not solve the problemIs three and a half weeks late from the time I made the complaint
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
Regards, I have not received any item from devices now.I went on and purchased another phone from another company that shipped right away,I have every email sent and recieved from devices now.exact dates when the order was cancelled due to the fact that I could not reach anyone to answer ma questions emailed them over and over telling them to please contact me ,nothing happened so I cancelled the order.only when the complaint was filed with the Revdex.com did devices now decided to email me and explain about the back order issue I responded within minutes and notified them that I wanted a refund,never heard another word .recently I recieved an email stating that theitem was shipped.I quickly responded asking why did they sent the item if I cancelled weeks prior to this,again no word from them.they have yet to contact me at all.they have my home number cell number and email.these people are scamming people and getting away with it.read their reviews !im not going to be another one of those people that got scammed and did nothing,I did not recieved the item that I paid for and I want my money back simple and plain.if the item was shipped I assume it was shipped so that a signature was required when delivered,right?why would you send an item like that any other way.that item has not been delivered to my home.devices now has to make this right?if they shipped it then where is it?i dont have time for their nonsense im a hard working man why would I want to prolong this any longer.if I had received the *** phone I would have gladly sent it back because I already purchased the phone thru another site and guess what they delivered in a week.I have everything documented .every emai attempt ,with dates and times.im ready to produce whatever you need to show im telling the truth.they havent sent anything.
*** ***
I just left the AT&T store againI performed the instructions on the phone as well as ***, the *** technicianI was told once again that the phone does NOT work.
Complaint:
I am rejecting this response because:
Regards,
*** ***
To Whom It May Concern,Unfortunately, a glitch in our system showed this order had shipped out and closed the order outIt was not until receiving the notice from the complaint the customer filed that we were able to look into the matter and see what had happenedUpon discovering the error, this
order was immediately shipped out with expedited shippingUSPS tracking number: ***shows that this item was delivered and signed for by the customer on 9/2/17.Kindly,*** ***Operations Manager
The customer placed this order over the weekend (we only operate on business days), so it did not begin processing until Monday, 6/19/The customer chose our standard (free) shipping which is 1-business days to process and 2-business days to ship - for a total of business daysTheir
complaint was filed before the product was even due to arriveUnfortunately, this was delayed a few days as we attempted to reach out to the customer for verification on the shipping address as our shipping software flagged it as invalidUSPS tracking #9***7shows that the customer received this order on 7/1/17. Kindly, *** ***Operations Manager
Complaint: ***
I am rejecting this response because: I took the phone to the *** store TODAY for setupI was told the phone does NOT workI had to buy a replacement phone today!!!
Regards,
*** ***
“We have received an inquiry from this client in regards to their device needing to be setup for their carrier on Jan 25, 4:PMWe responded with setup instructions on Jan 25, 5:PMAfter our response was promptly sent to this client we never received any response or notification
that they were having an issue getting their device setup with their carrierdays later on 2/we received a *** case from this client who stated that they were unable to setup the device with their carrier and wanted us to pay for them to switch to a different carrier that suited them betterThis of course is not covered by our policies or warranty and we gladly offered them an expedited exchange or full refund.”
We have contacted the customer to fix issue with device
Complaint: ***
I am rejecting this response because: my complaint is not if the device was received, it is that the device received is not in fully functional condition. I paid for a fully functional device and the device that was received has a non-functional back button. I want the non-functional device I received replaced with a fully functional device as paid for.
Regards,
*** ***
I paid for a fully functional device
Complaint: ***
I am rejecting this response because:
From: *** ***>Date: Mon, Sep 12, at 2:PMSubject: Re: You have a new message from the Revdex.com of Northeast Florida in regards to your complaint #***.To: ***Good afternoonI am confused about the business responseI do not live in *** ** The company did not provide a specific address in *** for which they sent correspondence.Why would the company use an address other than my own--which they have on file? Additionally, They did not comment on my request for a refund for the damaged merchandise Thanks*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
The customer ordered an open box phoneThese are clearly stated on our site that they have been used and returned to the carrier within daysThey may show signs of wear but will be in overall great conditionCustomer ordered (2) iphone plus phones and had an issue with one of the
devices so it was returned for an exchangeAfter we received the device back, customer filed a claim through Amazon stating they wanted to be refunded for their entire order (despite the fact that they were still in possession of one of the devices)We attempted to contact the customer multiple times - both by phone and email - to see if they would like us to send the exchange order with expedited shipping or if they wanted a shipping label to return the other device for a full refund.At the recommendation of our Amazon representative, we have cancelled out the exchange and they were refunded for the one device they received backIf they would like a full refund, they will need to return the other device within the warranty time frame.Kindly,*** ***Operations Manager
The system shows that we sent out the original order on 7/10/While we can not answer on whether or not the customer ever called, there have been no tickets submitted by the customer to notify us of an issue with not receiving the orderA refund of $has been issued to the customerThe
details are as follows: Aug 31, 4:54:PM|ProcessingCustomer Notification Not Applicable Refunded amount of $online.Kindly,
*** *** Operations Manager