Reimage.com, Inc.

I need a full refund of $44.89. You took this out of my credit card om 09/06/2019. My e-mail is [email protected]. My phone # 317-804-5787
Your system didn't do anything to my computer but only to take my money.
Michael Rector.

Hi ***,
My name is *** and I handle our support staff here at
Reimage.
I am following up on your complaint issued through the
Revdex.com. I
have passed this on for an internal investigation and they will
take it up with the 3rd party repair center in question.
Please pass on some addition information to support your
claim that ASAP tech help erased your entire hard drive. You mention they
worked on your computer for days attempting to repair damages they
created. Any additional information will help us come to an
conclusion.
Thanks,
Best Regards,
*** ***
*** ** ***

Hi ***,
I came across and old complaint of yours from the Revdex.com and
wanted to formally address the issue.
class="MsoNormal">Although it’s long overdue, I want to ensure you received a
full refund. If not please let me know and one will be issued
immediately. Reimage has more than Million active users and works
closely with the leading Anti-Virus companies including *** to ensure we
remain 100% compliant
I’m sorry you had a poor experience, if there is anything I
can assist with please let me know
Best Regards,
*** ***
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** P.SI would love to be refunded the money I spent to resolve my computer issues that were never resolved

Hi,Upon purchase of Reimage PC Repair, the user is then routed to an after purchase page where his/her license key is listed in Big Bold Letters The user is presented with options: Manually activate License Key - clear instructions and screen shots, showing the user
how to cut and paste their numeric code (license key) into the User Interface Call This Number to activate - Reimage offers 3rd party support for activation through outsourced vendors Reimage offers money back guarantee We take these matters very seriously and will follow up on our 3rd party members activity immediately. We will ensure no charges were made by a technician and will Refund the Reimage charge. -Reimage

Changed prices, went into my comp without permissionDeleted my copier drive, changed my home pageinstalled Chrome when I had internet explorerLost msn homepage and all favorites

Reimage is a rip-off I purchased it and the product key is invalid Attempts to reach the number given are met with long hold times and then disconnection My getting a refund is very unlikely

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Your investigation has not been conducted yet, as you have statedThe date of my purchase was 11/**/and I believe that is when the repair was attemptedYour reference # was *** and I believe it was '***' on your phone line that was working with me to install the software and then he took it upon himself to try to get to the root of the problemWhen I told him that I could not afford the price, that is when things went sideways and my computer has been down and out since thenI look forward to hearing back from you next week as to the verification of what I have relatedThen, next steps can be discussed when all the facts are in evidence. Thank you, * *** *** **
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Hi ***,
I just came across your Revdex.com complaint.
I am sorry you experienced this. Please keep
me mind
we outsource our activations through a third party, those were not our salesmen
selling you. I would be happy to offer you a full refund on anything
purchased, as well as months free PC support through our direct agents
Let me know if this is of interest
Thanks,
Best Regards,
*** ***
*** ** ***

*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** ***
*** *** ** *** Hi *** ***,I just received your complaint through the Revdex.com
service.Reimage offers a day money back guarantee and you simply have to request a refund Refunds themselves take up to business days to be received Considering you only made your purchase on September ***, 2016, you have yet to go through the proper process in order to complete your refund.I have passed this onto support to be processed Someone will contact you direct with additional details regarding the refund I would appreciate it if you could remove your complaint once refund received, as we take these complaints very seriously. Thanks,*** C***CMO* ** ***
* ** *** *** ***
* ** ***
***

Hello ***,We received a request for a refund from the Revdex.com for your purchase of Reimage softwareAlthough we will be sad to lose you as a client, I am more than happy to comply with your requestService is of great importance to us so hope for your reconsideration
in the futureWe are a constantly improving company with constant new developments.In your complaint you mentioned that you had previously tried to get hold of us however upon checking our customer relationship management software I could not locate any emails, chat or telephone callsI search using the following criteria: ###-###-####; *** & ***In an effort to improve our service I would request that you email me back on this address to provide more details on how you contacted us - your help in this regard would be most appreciated.Please note I have process the refund on our end nowDepending on your personal bank policies the refund could either reflect within the day or up to business days later.Should you wish any further information, please do not hesitate in contacting us***Kind Regard
Marc G***

The worst program I have ever used. I am a disabled veteran on a fixed income and CANNOT afford to spend money on such a crappy product.
It took more than 24 hours to download and "fix" ( I use that term lightly) my files. After the supposed fix my laptop ran worse than before. Screen kept blacking out and reloading pages was a major test of patience.
I deleted the program and am learning to deal was a laptop that is a "little" better than this so called fix.
I'm sure Reimage doesn't much care about my plight. However just in case, my Ref. # is:
140183138
In the meantime time I am posting negative reviews on every site that will accept them.
NOT A HAPPY CUSTOMER (Obviously)
Too bad I had to give it 1 star. Should have been minus 5 stars,,,,,

Hello [redacted],
First off let me please put your mind at rest. Our software would not have damaged any of your personal data as the repair process only works with systems related files on your computer. Barring a hardware failure we will be able to assist you to resolve this issue no...

problem. I will ask you to please work with us to get to the bottom of the issue you have experienced to firstly troubleshoot and thereby discovering the root cause and then to problem solve. By doing this we will be able to make sure that if the issue ios related to our software we will be able to fix it and make sure that nobody ever experiences the same.I did search our CRM systems to try and check your correspondences with us for quality purposes but unfortunately did not find any using the email address: [redacted] and the phone number ###-###-#### that you provided. This would only mean that you did not deal with us directly and indicates that you would have dealt with an affiliate or 3rd party company that resells our software.
I am including the Customer Service and Technical Support Team in this correspondence with you and will then personally follow it up to make sure that one of our upper tier technical support agents is made available exclusively to take charge and responsibility of your case.
 
I most sincerely apologize for your experience and will endeavour to assist you in making sure we resolve this issue in the quickest time possible.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I did work with their company, in fact I have the phone number where I called on my phone, plus the over an hour time it took talking to all that I talked to also. The phone number I called was ###-###-####, Today  I had a tech come out and reloaded windows on my computer again. Yes I have lost pictures, files and more. But at least it works. $35.00 to come out and $60.00 for an hours work.  So now all I want is my money back. ($19.95) I will count  the rest as a costly lesson learned. Thank you Revdex.com for your help
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],I’m responding in regards to your Revdex.com complaint.I’m sorry to hear about your troubles.  I’d like to reassure you that I will be happy to assist in having your purchase refunded, although there are some issues here.1. In order...

to download or install Reimage, a user must confirm their action 6 times.  That includes the initial download, download confirmation, approval, installation, confirmation of   install and finally installation completion.  Only after these steps does the EXE launch and scan a user’s PC.2. Suggesting Reimage is a Virus and somehow corrupted your hardware is baseless and there is no variable where this could possibly happen.  Despite the fact that you believe Reimage somehow found its way onto your PC and intentionally corrupted your PC in order to force you to purchase a repair, I am more than willing to get to the bottom of what actually happened and assist you in retrieving your money back.Can you please:1. Provide me with phone number you called (this will help me determine if you called Reimage customer support)2. Provide any confirmation emails received or receipt of purchase (this will help me understand what you purchased)Your name and email address are not in our system, so it leads me to believe it could be a third party posing as Reimage.  Reimage works with the leading Anti-Viruses on the market and it’s software is tested on a daily basis.  None of what you described could have been carried out by Reimage, it’s technically and physically impossible.Please get me some information and I will begin investigation into your case.Thanks,Steve C[redacted]Customer Support

Revdex.com:At this time, I have not been contacted by Reimage.com, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Reimage.com, Inc. has been resolved.
 
Greetings, 
 
I just wanted you to know that the matter of this complaint has been satisfied. 
 
Reimageplus 
Reimage # ID [redacted]
 has paid me the amount agreed upon and I consider the case closed and satisfied. Thank you very much for your support of the consumer in this matter. It gives one a sense of confidence to know that there is indeed protection for the consumer when a company does wrong and that right does, eventually, triumph. 
 
Have a great day and again, thanks!
 
[redacted]
 
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi [redacted],   I came across and old complaint of yours from the Revdex.com and wanted to formally address the issue.    Although it’s long overdue, I want to ensure you received a full refund.  If not please let me know and one will be issued...

immediately.  Reimage does not do any 3rd party advertising, the pop ups were probably from a Bowser extension or Ad injector which MalwareBytes hopefully erased.   I’m sorry you had a poor experience, if there is anything I can assist with please let me know.   Best Regards,   [redacted]
[redacted]

Hi [redacted],
class="MsoNormal"> 
I came a complaint of yours from the Revdex.com and wanted to
formally address the issue. 
Although it’s overdue, I want to ensure you received a full
refund.  If not please let me know and one will be issued
immediately. 
 
Best Regards,
 
[redacted]
[redacted]