Reimage.com, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
 
If that company want to return money on my credit card, please welcome.

Hi, I would like to follow up on a complaint issued via Revdex.com regarding the Reimage PC repair.  We apologize for your inconvenience and were surprised to hear your claim.  Reimage has been in business selling thousands of license keys worldwide since 2007 and we have yet to hear a complaint like this.  That being said, we are willing to offer you $200 in compensation for the inconvenience.  Once accepted we can transfer the funds and resolve this issue.   Let me know how you would like to proceed. Thanks, Best Regards, [redacted]    [redacted]

Hi,We appreciate your patience.Your request for a refund has been processed. Please allow up to a maximum of 14 days (due to credit card company or bank delays) for the refund to register on your banking statement.Please let us know if you need further...

assistance.Thank you and have a great day.

Revdex.com:At this time, I have not been contacted by Reimage.com, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
[redacted]
[redacted]
[redacted]
[redacted]
 
I did call & ask,got no where.thank you for taking the time to do the refund.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi,   I came across and old complaint of yours from the Revdex.com and wanted to formally address the issue.  Although it’s long overdue, I want to ensure you received a full refund.  If not please let me know and one will be issued immediately. ...

  Best Regards,   [redacted]

Hi [redacted],   I just received your complaint and would like to explain.   Reimage had a test trial with Plimus “Blue Snap” for a one month period with automatic renewals listed at the bottom of the purchase page.  This was quickly stopped last year due to...

negative feedback, it caused far more damage than good.    I apologize for this inconvenience and have already sent this to support requesting an immediate refund.  On top of that I would be happy to offer you 2 years of free support from our Tech Center or simply provide you with a couple annual license keys for your troubles.   If you have any other concerns please let me know,   Best Regards,   [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
The...

response from Reimage, "[redacted]" is satisfactory but what sort of time frame are we looking at?  How long does the business have to refund my money?Thank you Revdex.com for your help with this matter. I appreciate it very much!
[redacted]

Hi [redacted],
 
class="MsoNormal">My name is [redacted] and I handle our support staff here at
Reimage. 
I am following up on your complaint issued through the
Revdex.com.  I have passed this on for an internal investigation and they will
take it up with the 3rd party repair center in question. 
 
I would be happy to work with you to ensure all purchases
are refunded and offer you free technical support with our internal support
staff here at Reimage.  Please let me know if you can provide any further
information on the company that sold you.  Do you have the phone number
you called?
 
Thanks,
 
Best Regards,
 
[redacted]

Do NOT purchase. This is a scam. Bought this product and the program would not load. When I called back they said it was my computer and they would have to transfer me to their "technical" department but it would be an extra $200. I said I wanted a refund and I was given a number that was never answered and by messages never returned.

Hi [redacted],
 
My name is [redacted] and I handle our support staff here at
Reimage. 
I am following up on your complaint issued through the
Revdex.com.  I...

have passed this on for an internal investigation and they will
take it up with the 3rd party repair center in question. 
 
We have since stopped working with this third party. 
Please let me know if there is anything I can assist with moving forward.
 
Best Regards,
 
[redacted]
[redacted]

Hi There,I would like to address this users complaint and hopefully establish some communication with the Revdex.com.The functionality of the Reimage Software uses the core technology of one of the most known and big anti-malware companies in the security software arena, which...

makes this complaint surprising.  We would like to emphasize that each end user is fully informed about the functionalities of the Software before its installation and any installation is conducted with the user's explicate consent and will. The operation and function of the Software are made upon end user license purchasing and the Software never repairs anything without obtaining the end user’s consent.  We would like to look into this matter further so we can identify what exactly happened during the "remote session".  If indeed there was a human error on our end, we can discuss compensation.  All of our phone calls are recorded for quality insurance.Please provide any additional information regarding the purchase and phone number that was called.  We will launch internal investigation early next week.Thanks,-[redacted]

Hi [redacted],
 
I am following up on a complaint you made with the Revdex.com some
time ago.
 
Reimage itself was going...

through a transitional period
during the summer of 2014, a lot of bugs found in our system.  Since then
false positives have been drastically reduced ([redacted] office) and our
support staff strengthened.  We work closely with the leading Anti – Virus
companies and [redacted] to ensure we remain 100% compliant.
 
Please let me know if there is anything I can assist with,
including a full refund.
 
Thanks,
 
Best Regards,
 
[redacted]
[redacted]

Do NOT purchase. This is a scam. Bought this product and the program would not load. When I called back they said it was my computer and they would have to transfer me to their "technical" department but it would be an extra $200. I said I wanted a refund and I was given a number that was never answered and by messages never returned.

Review: I bought their program it promised to clean my computer. It did! It cleaned out everything. I have no hard drives, I have nothing. I called and they told me I would have to have it repaired at my cost. Or I could talk to a tech for $79.00 Their program has trashed my computer! I talked to 4 different people, was on hold for a hour. They were rude and refused to holp, without charging me a fee. My computer was working fine until I ran their program. I even offered to send them the trashed computer if they would pay half for a new one. They hung up on me.Desired Settlement: If they will pay for half of a replacement (which would probably be the cheapest) or pay for total repair I would be happy.

Business

Response:

Hello [redacted],First off let me please put your mind at rest. Our software would not have damaged any of your personal data as the repair process only works with systems related files on your computer. Barring a hardware failure we will be able to assist you to resolve this issue no problem. I will ask you to please work with us to get to the bottom of the issue you have experienced to firstly troubleshoot and thereby discovering the root cause and then to problem solve. By doing this we will be able to make sure that if the issue ios related to our software we will be able to fix it and make sure that nobody ever experiences the same.I did search our CRM systems to try and check your correspondences with us for quality purposes but unfortunately did not find any using the email address: [redacted] and the phone number ###-###-#### that you provided. This would only mean that you did not deal with us directly and indicates that you would have dealt with an affiliate or 3rd party company that resells our software.I am including the Customer Service and Technical Support Team in this correspondence with you and will then personally follow it up to make sure that one of our upper tier technical support agents is made available exclusively to take charge and responsibility of your case. I most sincerely apologize for your experience and will endeavour to assist you in making sure we resolve this issue in the quickest time possible.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I did work with their company, in fact I have the phone number where I called on my phone, plus the over an hour time it took talking to all that I talked to also. The phone number I called was ###-###-####, Today I had a tech come out and reloaded windows on my computer again. Yes I have lost pictures, files and more. But at least it works. $35.00 to come out and $60.00 for an hours work. So now all I want is my money back. ($19.95) I will count the rest as a costly lesson learned. Thank you Revdex.com for your help[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi [redacted],My name is [redacted] and I am contacting you on behalf of the message received below: I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I did work with their company, in fact I have the phone number where I called on my phone, plus the over an hour time it took talking to all that I talked to also. The phone number I called was ###-###-####, Today I had a tech come out and reloaded windows on my computer again. Yes I have lost pictures, files and more. But at least it works. $35.00 to come out and $60.00 for an hours work. So now all I want is my money back. ($19.95) I will count the rest as a costly lesson learned. Thank you Revdex.com for your help[redacted]I am sorry to hear you had an unpleasant experience. We will be refunding the $19.95 as you requested. Upon completion and confirmation of refund, we would appreciate you listed the complaint made to the Revdex.com as “resolved”.Thanks,[redacted]CMO

Review: On April **, 2014 I purchased the computer/repair package from Reimage.com. I use my computer for work and my browsers were continuously crashing and my computer was running slow. Their "free scan" came back with results saying there were viruses found on my computer and that I had to pay $70 in order for their program to find, fix, and delete the viruses. So, $70 and several hours later I was left with a computer WORSE than what I started with! Now there was adware in addition to my computer crashing. I couldn't visit any website without ads popping up everywhere. I contacted customer support about this and they suggested that I restore my windows to a previous date and that should fix all the issues. When this failed to fix the issue I contacted my own IT department during operating hours and they suggested me downloading malwarebytes, which has a FREE trial. This program successfully found the viruses/malware and deleted them in a matter of minutes. And now my computer runs great. I have asked Reimage on several occasions to honor their refund policy and they have since stopped communicating with me. The customer support team told me I had to email the company for a refund, which I did. Ten days later I received a response from Mads saying that their IT support can work with me to fix the problem- after I already explained that a different program had fixed it. I immediately responded and have yet to hear back from them or receive a refund. It has almost been a month. Their product was uninstalled immediately after it caused more problems and there are no remnants of it left, nor do I want any remnants left on my computer.Desired Settlement: I want a complete refund for the product.

Business

Response:

Hi [redacted], I came across and old complaint of yours from the Revdex.com and wanted to formally address the issue. Although it’s long overdue, I want to ensure you received a full refund. If not please let me know and one will be issued immediately. Reimage does not do any 3rd party advertising, the pop ups were probably from a Bowser extension or Ad injector which MalwareBytes hopefully erased. I’m sorry you had a poor experience, if there is anything I can assist with please let me know. Best Regards, [redacted]

Review: The company offers software that does not work, asks to remotely connect to computer to ad malware, and then refuses to respond to requests for refunds. They have sited their location as Israel but Americans are the ones answering the calls and offering additional computer repair services. This company should be shut down for complete fraud.Desired Settlement: I would like this company to refund the money they have taken from me.

Business

Response:

Hi [redacted],

I came across and old complaint of yours from the Revdex.com and

wanted to formally address the issue.

Although it’s long overdue, I want to ensure you received a

full refund. If not please let me know and one will be issued

immediately. Reimage has more than 1 Million active users and works

closely with the leading Anti-Virus companies including [redacted] to ensure we

remain 100% compliant.

I’m sorry you had a poor experience, if there is anything I

can assist with please let me know.

Best Regards,

Review: I was scammed by this computer support tech service. Their spam forced me to speak their help. After giving up and trying out their free analysis of my computers problems. They convinced me to purchase their service and a security service called Watchdog to secure my computer after they repaired it for around $499.00 dollars. Sixteen days later and many hours of my own time with their techs, my computer no longer works. I can no longer access the internet. I asked for my money back as they guarantee, and [redacted].would only give me back $200.00 of my original $499.00.Desired Settlement: Also I would like others to be warned. This company bombards your computer with spam until you almost forced to accept their service. The first name of the tech who sold me this false service was [redacted]. They say they can't give you their last names.

Business

Response:

Hi [redacted],

My name is [redacted] and I handle our support staff here at

Reimage.

I am following up on your complaint issued through the

Revdex.com. I have passed this on for an internal investigation and they will

take it up with the 3rd party repair center in question.

We have since stopped working with this third party.

Please let me know if there is anything I can assist with moving forward.

Best Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

P.S. I would love to be refunded the money I spent to resolve my computer issues that were never resolved.