Relentless Recovery, Inc.

Upon review of this complaint, we can find no evidence that a new tire was inside of this vehicle at the time of repossessionHowever, as a courtesy in good faith, we will honor the consumer’s request for a $refundThe refund check will be mailed to *** *** *** *** ** ***

[redacted] - President, Relentless8:12 PM Desired Settlement:I would like to have the tools back, if they are 7nable to locate them I would like them replaced. I want the tires checked on the xar as they are only a year old and driven on only in nice weather, I put snow tires on in the winter....

If they are damaged I would like them replaced. I would also like them to be responsible for any other problems caused by dragging the car. In addition I would like them to repair the marks left 8n my driveway.ResponseClaimant has an appointment to pick up a check and sign settlement release document on 12/14/15.

Attached are some pictures illustrating the damage to the bumper, causing paint cracking and misalignment, as well as the license plate bracket with the brass washer ripped out and mounting holes stretched and torn, as well as the single remaining washer that is supposed to be molded into the license plate mount. Other pictures have been taken, but do to upload limitation for this form, cannot be uploaded at present. The vehicle is also available for inspection by an agent of Relentless Recovery's choosing to verify the vehicle an damage in question.

Customer’s Statement of the Problem:Relentless Recovery repossessed my vehicle from my property. According to Ohio Law the company was to allow me to remove any personal belongings from my vehicle prior to repossession. The agent did not make any contact with anyone on the property prior to removing...

the vehicle. The agent claims to have repossessed the vehicle at 8:00 in the morning, The car was still in the driveway at 8:00 in the morning. There are discrepancies in the story being told. When contacting representative, it was claimed that the agent could have been in fear for life so did not have to make contact. There are now charging me a fee for the items that where in my vehicle claiming that it is a clean out and storage fee. This fee could have been avoided if I was allowed to remove personal belongings fistResponse: There is no Ohio law requiring a Repossessor to allow a debtor to clean out a vehicle prior to a repossession. If there are items in a vehicle we are required by our client to clean them out prior to the vehicle going to auction, store the items, and insure them. There is a $45 service fee charged for this. If the items are not cleaned out prior to the vehicle being delivered to the auction, the debtor cannot retrieve them.

The car is in both me and my wifes name but her name is probably on there [redacted]

We will be mailing a $45 check to : Name:[redacted]Address:[redacted] Drive[redacted], OH [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

A check was mailed out the week of 2/16 to cover this loss.

Response to [redacted]. Customer’s Statement of the Problem:My car was repoed by the company on 11/20/2014. The company removed all of my items from my car and placed them in stroage. I went to redeem my items on 12/10/2014 with paying to $45.00. A lot of my items were missing out of my property....

My daughters leap frog 2, her jordan sneakers, my clothes are missing out of my truck, my brand new shoes I ordered from the company [redacted], all of my cds, my daughters car seat was no where to found and I only received one out of two license plates. I filed a complaint on the companies website twice 12/11/2014 and 12/22/2014 and no one has responded to me since the complaint was filed. I called the company 03/10/2015 spoke with [redacted] whom was very rude and advised she have someone follow up with me about the complaint and it would not be by phone it would be electronic only. I asked [redacted] is the company allowed to take items from cars the representative refused to answer the question and advised me to have a great day and hung up. Also when I picked up my car on 12/17/2014 my driver side view mirror was damaged and hanging off the door side of the driver door was also scracthed up due to the repo company putting my car on the truck.Desired Settlement:I would like to either be refunded due to my expensive items that are missing. I need around $1,000.00 for missing items and damage to the car.Response : Our office received a complaint (see below) on 12/11/14. We responded on 12/17/14 asking for a link to the missing item and a mailing address for reimbursement (see below). We did not receive a response. Now that we have received a correct address on the Revdex.com complaint we have mailed the reimbursement check for $139 to : [redacted] **  [redacted] - President, Relentless

The unit was parked in open lot backed into parking space. We were able to secure wheel lift around front tires and tow the vehicle to the lot without incident. The lift did not cause any damage or make contact with any part of the unit other then the tires. See attached photos taken prior to the...

vehicle being towed. The response was previously provided to the Attorney General as well.

This vehicle was found parked unlocked on a city street and there was no wallet present in the vehicle at the time of recovery.

Amy B[redacted] - President, Relentless12:54 PM (3 minutes ago)to me, [redacted] Customer’s Statement of the Problem:Relentless Recovery recovered 3 of my vehicles damaging 2 of the three that I recovered back. Forcing me to go to my insurance company as well a large amount of theft of personal items inside of...

my vehicle. I filed a police report for the following that where stolen out of my vehicle. All the items stolen totaled well over 1,000.00 worth of stuff, Paintball guns, high priced sunglasses, Police Badges, Computer flash drives,[redacted] Black Edition action camera, 2 Suction cup mounts, etc.ResponseWe have been in contact with the [redacted] insurance company. Which of the 3 vehicles did each of the alleged missing items come from (Paintball guns, high priced sunglasses, Police Badges, Computer flash drives,[redacted] action camera, 2 Suction cup mounts)? As we have 3 separate property inventory sheets to compare.

Additional information from the consumer taken by Revdex.com staff over the phone.  ([redacted])Consumer received a $400 check from the company. The letter attached to the check states that if the check is cashed that the consumer accepts this amount as settlement in full. The consumer does not accept this offer. The consumer has documents to support that there is $3700 in damage to the vehicle and that $1000 worth of items were missing from the consumer's vehicle.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Amy B[redacted] - President, Relentless12:58 PM to me We have had email correspondence with the complainant via email on 9/18, 10/12 & 10/26. The estimate was provided to us via a body shop after the vehicle had been transported from our facility by [redacted]s Towing on 8/10 and in the care and...

custody of [redacted] from 8/10 until it was redeemed by complainant sometime around 9/15/15. Throughout our investigation we attempted to follow the chain of custody of the vehicle and its condition throughout to see whom may be responsible for the alleged damage. It was not disclosed to us by complainant until 10/12 that the vehicle had been involved in an accident after complainant had redeemed it from the auction and that he was only seeking compensation for certain portions of the estimate sent to us. This has makes it difficult to investigate what damage was caused and by which different party, as the damage is not consistent with the wheel lift of our truck making contact with the tires in order to tow the vehicle, and the vehicle has been in the custody of [redacted]s Towing, [redacted], and involved in an accident prior to us receiving a complaint for portions of damage. On 10/26/15 the complainant specified that he was seeking $1696.65 and now we are in the process of re-investigating the chain of custody and the condition of the unit.

Here is the list again with the links I will do this for them since they obviously didn't click on the links that they asked me to supply with the list. The original list has the links this one does not. They're short $1,579.42. I attached the letter they sent along with a picture of the check. Once again everything I owned was in that vehicle. The list only consists of the things I remembered that were in the vehicle at the time I made said list. There was plenty more that could have been on it. I just want them to mail another check for the remaining $1,579.42 and then I will cash both the $500.00 and the $1,579.42. The 500 dont even come close to replacing what was in the vehicle let alone their employees putting their hands on my girlfriend. I would greatly appreciate a speedy response and the remainder sent over night.
Thanks
Shawn Ward
1)Ozark trail rechargeable flashlight 59.97
2)surefire tactical flashlight. 95.40
3)binoculars 69.97
4)binoculars. 14.90
5)binoculars 61.75
6)oral b power toothbrush 129.99
7)backpack w/hydration pack 191.99
8)Browning compound bow 199.97
9)Deer call 25.98
10)Deer call. 10.62
11)Deer call 22.99
12)UA Hunting jacket 149.99
13)UA Hunting pants 119.99
14)UA Hunting boots 194.99
15)set of 12 bloodline arrows 94.88
16)two weeks of clothing. 500.00
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Subtotal. $1,943.38
Tax. $136.04
Grand total. $2,079.42
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We will be mailing a check to compensate for the alleged missing items.

The debtor redeemed the vehicle on 7/20/15, see attached signed receipt.

Response: Please provide a detailed list including item brand, description, and receipt (if available) or link.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
To this day 9/1/15 I still haven't herd from relentless recovery. They don't care they are just another business who can screw people over and get always with it. You can ask there workers at the location and he thinks there driver took it also.