Reliant Funding

We received your contact information from a national list provider who accesses publicly available information. They obviously combined information incorrectly for your mailing.The US Mail you received was a solicitation only. The card in the mailer represents the concept...

of getting funds for businesses. As it says on the card, it is not a real credit card. "Activating" an account simply means you want us to assign a funding specialist to discuss your needs. It does not automatically release any funds. That requires a secure application procedure. At no time was there any risk to you.We've removed your information from our system for future mailings and apologize for any misunderstanding.

We have removed your name from our database. We apologize for any inconvenience.

Reliant Funding - Definitely Misleading Company Practices. Tags & Metadata Are about Business Loans. Google Search Results Below:
"Short-term Loans for Your Business Needs | Reliant Funding
https://www.reliantfunding.com/activate
Reliant Funding offers financing for small businesses nationwide. Activate your pre-qualified offer now to learn how much your business qualify's for."

They would like you to think they make loans but they do in house creative "Funding" where as they take daily withdrawals from your bank account for repayment as an option. Creative, Creative, Creative because they "Are Not A Bank"! No Banking laws to follow. Be Careful...

Review: A cash card was sent to my business that was not requested. A simple phone call to activate it was all that it needed, if it had gotten into the wrong hands, I would be owing money for something I didn't request.

Business

Response:

On February 3, our Director of Marketing contacted [redacted] via email in response to her complaint with the following response:

Dear Ms. [redacted],

Review: The Amendment was an early payoff schedule that they created and we agreed to. The schedule read in monthly intervals with the last chance for discounted payoff being at the end of 9 months. After 3 months we made our first balance and payoff request. At that point the payoff total was supposed to be $94,500.00, thats according to the contract they wrote and we signed. The total they claimed was $111,500.00. When questioned why there was no discount they could not tell us why it wasnt being honored. At least 4 more requests were made to them for the balance or payoff amounts throughout the next 6 months and every time the amounts were disputed by us and brushed aside. Finally, after requesting a final payoff balance at the end of January we received an amount that was nearly $14k more than what we believed it should have been. We demanded a balance or statement of where their figures were coming from- multiple faxes, emails and voicemails were left unanswered. They continued to debit our account daily for $525.00 (despite our demands for a breakdown, or explanation for their figures.) After 2 weeks of no response (besides the collection end, who admitted he had nothing to do with keeping track of the balance, nor had he seen our contract or the amendment to it,) I placed a stop payment on the account. I believed we were paid in full and they couldnt/wouldnt provide a balance or statement, on top of the fact that they had broken a legal contract and refused to honor the amendment to this same contract, was grounds enough to stop allowing this to go on any longer without answers. Then they claimed we owed an additional $1,500 for the Stop Payment, plus $1,500 for an Origination fee- which was taken out the same day we received the funding (also stated in the contract.) Theyve gone from $12K to $9K to $6K and now theyve decided they would like to settle for $3,500. THEY BROKE A WRITTEN CONTRACT BOTH PARTIES WERE SUPPOSED TO BE BOUND BY.Desired Settlement: Both parties go their seperate ways and avoid all the legal fees and hassles- being that they broke a legally binding contract and refused to honor the ammendment or acknowledge our disputes for 6 months. For a loan of $75,000.00 we paid $104,400.00 back in 8 months- I'd say they well and truly made their money back. In addition to all of this they had even agreed originally that we were paid in full and offered us more money- we have a dozen letters & emails stating we paid in full!

Business

Response:

We are working with the business that filed this complaint. We do not believe this complaint relates to our business. Reliant is diligently working with the business to help them even though we do not believe it pertains to our company. We will keep you apprised and hope that if the business owner agrees Reliant is not related to their displeasure that the complaint will be removed from our file. Please stay tuned.

Review: Received a letter with an unknown name, with my business name, addressed to my old address, which had credit card with a $100,000 credit line. Never have contacted this company, do not know who this person is on the credit card and feel this could have caused fraud of $100,000.00Desired Settlement: No further contact by this so called business.

Business

Response:

The US Mail you received was a solicitation only. The card in the mailer represents the concept of getting funds for businesses. As it says on the card, it is not a real credit card.

Review: I have requested 4 times to be removed from there list that sends pre-qualified cash cards, after my last request they sent me a notice of an activation of a card.Desired Settlement: I want to be removed from their list and a confirmation that they have not issued any card in my name

Business

Response:

Our apologies for sending a second promotional piece. As always, our programs require a formal application process. There was never any risk to the recipient and we will not contact him in the future.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I received a cash card from Reliant Funding without making an application or requesting for one. I called the company to ask who had made an application and the representative asked me to give him the card number on the card which I did not! This is cause for potential fraud and identity theft and I asked the representative to remove me and my business from his mailing list. I also requested that under no circumstances should this account be activated. The representative continued to talk over me and I put him on notice that I would be filing a complaint with the Revdex.com, the San Diego California Law Enforcement agencies and be contacting the FBI about their unscrupulous business tactics.Desired Settlement: I want a letter from Reliant Funding telling me that they have removed me and my company from their mailing list, discontinue sending me potential identity theft products, verify and acknowledge that an account has not and will not be opened with my business/personal information.

Business

Response:

The US Mail you received was a solicitation only. The card in the mailer represents the concept of getting funds for businesses. As it says on the card, it is not a real credit card.

Review: Reliant Funding is advertising and issuing a cash card without up front interest rate etc. to get cash. We did not apply for the service to get the issued card. This seems to be against consumer protection and promote identity theft. They have undesirable practices to be lending money, but call it "get cash you need" without the financial regulations.Desired Settlement: These unsavory business practice of lending money, but calling it something else must be stopped to protect all consumer. Stop issuing cash cards before an application has been fill out.

Business

Response:

Dear [redacted],

?

I am responding to your complaint written to the Revdex.com regarding Reliant Funding and the mailing you received. I want to assure you that the mailing you received is for a solicitation only. The account is not valid without your consent. Reliant Funding would not initiate a loan or credit line on your behalf without your consent and a very stringent identification process. The mailing is a solicitation for a product. We are a compliant company with a process that goes to great lengths to identify the applicant from first inquiry to funding. The application process does not begin without the account holder's consent. We will not extend funding to anyone without minimally receiving the information below:

• Government Issued Photo ID

• Business Bank Account with signatory matching the applicant

• A phone verification with the business owner and a landlord verification proving the business is a current tenant

• Copy of most recent Tax Return

• Physical Site Visit with validation of the Photo ID mentioned above

We purchase lists of businesses across the nation to market our products. The lists are acquired through publicly available sources. Our company acquires publicly available information to deem someone as pre-qualified. I have removed your information from our system for future mailings and solicitations. I apologize for any inconvenience our solicitation has caused you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Review: A Business Cash Card was issued to our company, [redacted] under the name of [redacted]. We have no employee by that name nor did we request this card. Card arrived in April and I have left 2 messages with this company regarding this issue and removing our name from their list. This week we received a reminder that we have not activated this card. We would like to insure that the company identity has not been used by another, specifically [redacted].Desired Settlement: We would like communication from Reliant Services Group to insure we are removed from their mailing list and that our identity has not been compromised. We would also like to know where they received this information, to allow for a the actual cash card to be sent without application or identification.Thank you,[redacted]

Business

Response:

We spoke with the owner of [redacted] to explain what was received and how our contact name was acquired (via a very large and respected public data source). Likely the information in their database is incorrect and explains why the wrong name was on the marketing piece. The business owner understands no information is at risk, nor is there reason for concern or worry.

Review: I received a cash card from Reliant completely unsolicited. All of the information needed to activate the account was on the card/form.

I called to find out who had made the application or why the card was issued. The operator wanted all of my data before even beginning the conversation. I gave as little as possible and made it clear I was not interested in activating the account. I expressed my disgust at Reliant's marketing ploy.

At the end of the conversation the operator asked if I wanted the account left open. I am worried that my emphatic no was not enough to get this shut down.

I feel this practice is misleading. I would like more than the operators assurance that my account is not and will never be activated.Desired Settlement: I want a letter from Reliant telling me in no uncertain terms that there is not an open account with my business/personal information.

Business

Response:

On 9/11/2013, our Director of Marketing reached out to [redacted] in regards to the complaint with the following response via email.

Dear Ms. [redacted],

I am responding

to your complaint written to the Revdex.com regarding Reliant

Services Group and the mailing you received. I apologize that you did not

experience a more reassuring conversation when you called into our

offices. I want to assure you that the card you received in the mail is

not a credit card or an active account. Reliant

Services has not initiated a

loan or credit line on your behalf and would not do so without your consent and

a very stringent identification process. The mailing is a solicitation

for a product only. We are an ethical and compliant company with a

process that goes to great lengths to identify the applicant from first inquiry

to funding. The application process does not begin without the account

holder's consent. We will not extend funding to anyone without minimally

receiving the information below:

·Government

Issued Photo ID

·Business Bank

Account with signatory matching the applicant

·A phone

verification with the business owner and a landlord verification proving the

business is a current tenant

·Copy of most

recent Tax Return

·Physical Site

Visit with validation of the Photo ID mentioned above

We purchase lists

of businesses across the nation to market our products. The lists are

acquired through list sources such as Info USA and Dun and Bradstreet.

Our company acquires publicly available information to deem someone as pre

qualified. Please let me know if you have any questions. I would be

happy to discuss our marketing and processes if you would like. I have

removed your information from our system for future mailings and

solicitations. I apologize for any inconvenience our solicitation has

caused you.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: This company sent me an activation for "a pre-qualified business cash card in amount of $100,000.00" allegedly to get cashes "Fast and Easy". All I need do is telephone number to activate cash card. I have never conducted any business with nor contacted Reliant Funding for any card. I find this conduct by Reliant Funding to be utterly irresponsible and careless with my company name and reputation by sending an unsolicited postal notice which may easily be intercepted.Desired Settlement: Cease and desist. Never again use my name, my company name or any of my other business names for purpose of solicitation for credit cards, cash cards, debit cards, cash advances, loans, or any other purpose. Do not make any attempt to contact myself or any of my businesses.

Business

Response:

I am responding to your

complaint regarding the mailing you received. I want to assure you that

the mailing was a solicitation only. The card in the mailer represents getting

funds. It is not a real credit card.

Activation (by

contacting us) makes you eligible to apply for funding, it does not release any

funds. Reliant Funding would not initiate a loan or credit line on your behalf

without your consent and a very stringent identification process. We are a

compliant company with a process that goes to great lengths to identify the

applicant from first inquiry to funding.

The application process

does not begin without the account holder's consent. We will not extend

funding to anyone without minimally receiving the information below:

• Government Issued

Photo ID

• Business Bank

Account with signatory matching the applicant

• A phone

verification with the business owner and a landlord verification proving the

business is a current tenant

• Copy of most

recent Tax Return

• Physical Site

Visit with validation of the Photo ID mentioned above (as needed)

We purchase lists of

businesses across the nation to market our products. The lists are

acquired through publicly available sources. Our company acquires publicly

available information to deem someone as pre-qualified.

We have removed your

information from our system for future mailings and solicitations. I

apologize for any inconvenience our solicitation has caused you.

Review: An actual credit card was sent to my office with a line of credit available. This was NOT requested by me. If someone else got a hold of it they could use this card without my knowledge. Too easy for credit card fraud. I was not happy about receiving a card I never requested and a line of credit I did not want.Desired Settlement: Credit cards such as this should not be sent through the mail unless the user requests the card.

Business

Response:

On August 16, 2013 our Director of Marketing contacted [redacted] via email with the following response:

Dear Mr. [redacted],

I am responding

to your complaint written to the Revdex.com regarding Reliant

Services Group and the mailing you received. I want to assure you that

the card you received in the mail is not a credit card. If you turn the

card over, the language states that the card is not a credit card. Reliant Services has not initiated a loan or credit line on your behalf and would

not do so without your consent and a very stringent identification

process. The mailing is a solicitation for a product only. We are

an ethical and compliant company with a process that goes to great lengths to

identify the applicant from first inquiry to funding. The application

process does not begin without the account holder's consent. We will not

extend funding to anyone without minimally receiving the information below:

·Government

Issued Photo ID

·Business Bank

Account with signatory matching the applicant

·A phone

verification with the business owner and a landlord verification proving the

business is a current tenant

·Copy of most

recent Tax Return

·Physical Site

Visit with validation of the Photo ID mentioned above

We purchase lists

of businesses across the nation to market our products. The lists are

acquired through list sources such as Info USA and Dun and Bradstreet.

Our company acquires publicly available information to deem someone as pre

qualified. Please let me know if you have any questions. I would be

happy to discuss our marketing and processes if you would like. I have

removed your information from our system for future mailings and

solicitations. I apologize for any inconvenience our solicitation has

caused you.

Sincerely,

Review: I received a pre qualification real Business Cash Card in the mail. I did not ask for this product and I do not wish to receive any further information like this from any vendor. I do not feel comfortable calling the only contact phone number listed on the document. Should this type of a product fall into the wrong persons hands, it could be detrimental to myself and my business.Desired Settlement: Complete removal of my personal and business information from the companies records with a confirmation that that was done.

Business

Response:

On April 9, 2014 our Director of Marketing responded to [redacted] with the following email:

Review: I received a letter that said, "Thank you for contacting Reliant Funding and activating your account. Your account is in good standing and has been assigned a RELIANT PRIORITY STATUS." Needless to say, I was very concerned as I have never "contacted" this company and I certainly never "activated" any account. The letter begins with an out right lie

that is perpetuated throughout and had me very worried that some one had contacted them and opened an account using my name and business. When I contacted the company to inquire, the gentlemen told me flat out that he knew I hadn't contacted them that in fact I was "pre selected". I don't know if this would be considered false advertising but at the very least is a very unethical business practice.Desired Settlement: Change the letter and stop misleading the public with lies.

Business

Response:

Copy of correspondence emailed to the consumer on Thu 7/17/2014 10:33 AM:

Review: An envelope came with just a return address and mailing address, with a account reminder on the front. On the inside it says that [redacted] has applied for a $100,000 loan. And that we needed to activate the business cash card. It also said that [redacted] has initiated the process.Desired Settlement: I want confirmation from Reliant Group Service to give - when, where and whom initiated the process.

Business

Response:

Reliant Services contacted Mr. [redacted] via phone and via email on 6/27/2013 to discuss complaint [redacted] and to assure him that a loan was not initiated on his behalf and that we would not do so without his consent and a very stringent identification process.

Regarding complaint [redacted], the mailing sent does not indicate

that the person has applied for a loan. It simply states that they are

pre qualified. Our company acquires publicly available information to

deem someone as pre-qualified. This is no different than the millions of

pieces of direct mail that are delivered nationally every day.

There is not any indication on the mail piece that we have

initiated the process. The mailing is a solicitation for a product only.

We are an ethical and compliant company with a process that goes to great

lengths to identify the applicant from first inquiry to funding. The

application process does not begin without the account holder's consent.

We will not extend funding to anyone without minimally receiving the

information below:

·Government Issued Photo ID

·Business Bank Account with signatory matching the applicant

·A phone verification with the business owner and a landlord

verification proving the business is a current tenant

·Copy of most recent Tax Return

·Physical Site Visit with validation of the Photo ID mentioned

above

All of the items above are expensive for Reliant to administer but

assist in protecting our Company, affiliates and Clients from fraud of any

kind. We are proud of our flawless record in this area.

Review: I received in the mail a line of credit with a credit card attached to the mailing. I did not ask for this credit card line of credit. I have no idea how they got my name, business name or information about me. I do not do business with type of company which I consider a scam.Desired Settlement: I do not want anymore solicitations from this company, please remove my name and business from your list. If it doesn't happen I will have my attorney get involved. You can tell [redacted] I am very unhappy doing business they way you do. I expect this to happen ASAP.

Business

Response:

I am responding to your

complaint written to the Revdex.com regarding Reliant Funding and

the mailing you received. I want to assure you that the mailing was a

solicitation only. Activation (by contacting us) makes you eligible to

apply for funding, it does not release any funds.

Reliant Funding would

not initiate a loan or credit line on your behalf without your consent and a

very stringent identification process. We are a compliant company with a

process that goes to great lengths to identify the applicant from first inquiry

to funding. The application process does not begin without the account

holder's consent. We will not extend funding to anyone without minimally

receiving the information below:

• Government Issued

Photo ID

• Business Bank

Account with signatory matching the applicant

• A phone

verification with the business owner and a landlord verification proving the

business is a current tenant

• Copy of most

recent Tax Return

• Physical Site

Visit with validation of the Photo ID mentioned above (as needed)

We purchase lists of

businesses across the nation to market our products. The lists are

acquired through publicly available sources. Our company acquires

publicly available information to deem someone as pre-qualified.

I have removed your

information from our system for future mailings and solicitations. I

apologize for any inconvenience our solicitation has caused you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Misleading advertising, unscrupulous tactics to collect information and promises made to extract personal information to pull credit. Person stated that this was a business loan ONLY but then used personal information to run credit without permission. This was not to have anything to do with a personal guarantee.

Advertising purposely made to mislead public and trick into a web of unethical business practices.Desired Settlement: Tell the world that this company practices unethical business practices so NO ONE ELSE will be tricked@

Business

Response:

The requested information is quite standard in the business lending industry. This business owner went through the formal application process. The process makes clear, in advance, what information is needed. It's totally up to the applicant as to whether he wants to provide information or pass. We do not have final say on whether an applicant is approved or not.

Review: I received a 'Cash Card' in the mail today that is from Reliant Funding in San Diego CA. Previously I had requested via email to be removed from their lists, which has not been done since I received another card.Desired Settlement: Remove me from their lists ([redacted] JAC Gutter and Sheet Metal.

Business

Response:

We have removed your name from our database. We apologize for any inconvenience.

Review: I received what was apparently an advertisement that appeared to be a credit line applied for and approved by Reliant Funding. I normally disregard advertisements and shred the incoming documents, however this card was official and only required activation. The more disturbing fact is that the card read: [redacted] along with my company name and address. I have never met or heard of [redacted]. Furthermore, the letter went on to state CONGRATULATIONS! Your new reliant cash card is enclosed.I am disturbed that someone may have applied for credit under my company name. This is very disturbing to me in todays market of identity theft and fraud. I have tried to prevent unauthorized credit offers from being mailed to my business, and it is especially unsettling to receive one directed to a stranger.Desired Settlement: It should be illegal to send out "Pre-approved Credit" to purchased lists! The effort to wipe out this scourge is a waste of time for busy, hard working business owners and it invites fraud.

Business

Response:

Dear [redacted],