Rent-A-Center

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWhatever they did, they should had done from the beginning and save everybody's time Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Complaint: [redacted] I am rejecting this response because: My vehicle still isn't repairedIf my vehicle had been repaired properly there wouldn't have been an issue This has been going on for over months I paid for the repairs & each time it went back to the shop because it wasn't fixed I still do not have a fixed vehicle 1aThe repair they didn't charge me for concerning the key stuck in the ignition was to break the piece around the ignition that locks it in place I think they need to repair that since I was told they would In May I had talked to [redacted] about the car & he stated it might be best & less expensive to just replace the engineHe said it would be about $ I didn't have that much money so I had to wait My vehicle was towed into Meineke on 7/21/ (attachment from AAA) because it was overheating I had already had the radiator & water pump replaced which didn't solve the problem I told them since it had been sitting for over a year the battery was dead & would need replaced I also explained to them that the key was stuck in the ignition & wouldn't come out They said they could get it out without a problemI didn’t realize that meant breaking the security locking device around the key I was contacted the following day by [redacted] who stated the thermostat was the issue causing it to overheat He stated that the alternator was bad & needed replaced He said it also needed spark plugs & brakes I told him the brakes had been done just before the overheating issue in 2/ He said they would try to clean them & see if that helped Since the cost was going to be about the same as replacing the engine I told him to do the work(see attachment invoice for 1st repair) When I picked up the car the AC wasn't working so they took it back into the shop to check it I was then told that the AC condenser had a hole in it I told them the AC was working when I parked it in 2/ The cost to repair would be [redacted] asked if I wanted to apply for Meineke credit & I told him no (According to [redacted] 's response letter, he said I was denied Meineke credit If I did not apply how could I be deniedHe said they could do an in house finance if I could do $downI voiced my concern that the AC had been working when the vehicle had been parked I said I would have to come back another time for that On the way home the battery light came on & I called [redacted] He said to bring it back & they would look at it The following Tuesday I was taking the car back to them when it just died in the streetThey had the car towed to the shop I was told the battery shorted out because the technician didn't install the alternator correctly & had left something touching the frame of the car, they had fixed it & had replaced the AC condenser at a cost of $ Paid the $that was agreed upon & left with my carIt seemed the AC wasn't working properly About a mile from the shop the car overheated & started losing powerI turned around & took it back to the shop I called them to find out what was causing the issue I was told that the technician didn't install the condenser correctly which caused the ac not to work & the car to overheatApparently [redacted] replace the fan He said it was weak & not strong enough to cool the engine Picked up the car & headed home, about miles from the shop the temperature gauge started going up When in slow traffic the temperature gauge was in the hot zone I called them & was told to bring it back againOn the way to take it back I got approximately miles from my house when it overheated again I had to stop & let it cool off before I could even get it back home The following day I went by the shop to tell them I wanted my money back so I could get it fixed somewhere else [redacted] talked me into letting them have more chance to repair He stated that [redacted] usually nickel & dimes repairs rather than fixing it right I told him that after all that had happened I didn't trust them & would rather just take it somewhere else He said if I would give him one more chance he would guarantee to fix it even if it meant replacing everything under the hood He said if he had to he would have it taken to the dealer to find out exactly what the problem was I told him he had till that Friday to get it done I didn't hear from anyone Friday, Saturday or Monday When I got off work on Monday I went by the shop [redacted] acted like everything was just fine I told him I was very upset because this was unacceptable He acted like it was all & said they had ordered new heads for the car since they were warped I told him that the tow truck driver that he had me call had said that it was probably the heater core I had asked them several times to check it [redacted] told me the heater core wasn't part of the cooling system & he wouldn't check itI found the following on the internet because I knew the heater core is part of the cooling system & can cause a vehicle to overheat(I do not know the tow truck driver since it was someone he had me call) Five Signs That Your Car Has a Bad Heater Core wrenchwench.hubpages.com Apr 23, - What Is a Heater Core? It's part of the car's cooling system It looks exactly like the miversion of your radiator In addition to all of these issues, I was told the car had been driven for hours & many miles & it didn't overheat on them I had checked the mileage when I took it home the first time & the mileage had only gone up by the amount of miles I was able to drive it On one occasion when I went by the shop to check on the car it was sitting in the shop running This all boils down to I paid to have my vehicle repaired & it hasn’t been done yetIt has been over two months for a job that was guaranteed to be completed within to days I think the balance of $should be forgiven & my car fixed & returned to me If they can’t repair it right then I would like my money back so I can get it fixed The unprofessional behavior & work ethic at this shop is appallingI have been lied to, suckered into spending money that I don’t think was necessary called ignorant ???? & told to get out of his store How am I supposed to deal with a shop that is holding my car hostage when the problem is my car hasn’t been repaired or returned to me customer service hasn't done anything to assist with this issue They gave me a name of the 'general manager' who didn't do anything to dateI believe I have been damaged by this & my requests are reasonable Regards, [redacted]

The customer in question was in fact trying to fix his own issue, as I read this complaint I realized he himself spent a lot of money to repair the vehicle but failed to do it after multiple triesAfter, listening to the customer, his issues with the vehicle were existent for quite a whileHe brought it in here to us to only fix it partiallyHowever, due the existing problems he never mentioned to us, we couldn't fix it properlyAnd we would have to fix it all in order for the brake system to work right but he refused to do what was recommended, as he said himself he didn't want to put too much money into the vehicle

I am answering complaint id # [redacted] [redacted] towed in her vehicle on 07/24/for cooling system problems she stated that vehicle has been siting for to 4months She was advised that she needed to replace engine and that other repair facility's could not diagnose the problem and that they did not want to help her We decided to take the vehicle in and help her resolve her problem with her vehicle We first noticed that engine did not have a supply of power and that her key will not come out of ignition We called her and advised her that we needed to replace dead battery to start and that we fixed her key problem at no charge She agreed and we proceeded to diagnose engine , we later identified that alternator was bad and not working and we needed to replace alternator to keep diagnosing her concern, she agreed and we replaced alternator Once electrical work was completed we commenced to start diagnosing cooling system , we found that thermostat was stuck close not enabling coolant to flow through her engine and cool it down properlySo we called [redacted] and reported that we needed to replace thermostat she agreed and we continued to diagnose engine We pressurized her cooling system to locate a possible leak and chemically checked her engine for gasses mixing with engine none where found at that time So we proceeded to test drive vehicle and found that brakes where grinding really bad and engine had a slight hesitation and a rough idle We then called [redacted] and advised her that we recommend she replace her brakes and replace spark plugs and do a fuel injection and throttle body cleaning with coolant fluid service , these repairs are warranted by the condition of her vehicle She agreed and proceeded with repairs Repairs were completed the same day, we called [redacted] to come and pick up her vehicle her car was ready to go She called us on the 25th of July invoice # [redacted] Her concern was that her a/c was blowing hot air and not cooling cabin , we advised her to bring in vehicle so that we may diagnose vehicle , I advised her that A/C was not an original concern when she towed her vehicle in ? so that part of the vehicle system was not checkedWe diagnosed problem to be a hole in her a/c condenser that was enabling gas to escape thus not having and Freon in her systemWe called [redacted] and updated her on what we found , she stated that her a/c was working to months ago I stated to her that may have been but with that thermostat stuck closed may have created a problem then ? We also stated that a/c condenser had a lot of rust at fittings and corrosion was taken a toll on her actual part, a hole in a condenser is usually caused by rock puncturing the meatl while driving on highways She then stated that she did not have the money to replace condenser , so we offered to try applying for credit through Meineke , she was declined So I offered her in house credit and that there would be no interest just that she would promise to pay ac job off , we agreed on a month with a dollars down she agreed and repairs were made A/c was now working and she was able to enjoy air conditioning Invoice is [redacted] balance is She has not made a payment since 08/25/when she promised to do so [redacted] called us back a few days later to advise us that car was overheating interment and not constantWe advised her not to drive vehicle that we would pay for a tow at no charge because we did not want her to damage engine So we towed in vehicle and started to diagnose vehicle , we found that electric fans where weak and not cooling engine properly, and that her sensors where working properly as well, the wires to both fans and osensors where corroded and damaged by the weather and age And that we would take care of those repairs as goodwill and not charge her a penny for those repairs Invoice # [redacted] After repairs where made, we took a second look at her engine and retested engine for gasses that may be coming from head gasket leaking and they where positive for leak! , we called [redacted] to advise her that we where going to repair her engine FREE of charge we left a voice mail message She came in a few hours later , and was upset and being combative and argumentative yelling and cursing in front of customers who where here with small children she was oblivious to anyone around her and was focused on telling us that we where incompetent and that her friend that has never seen the car or diagnosed it was telling her that the heater core was the problem We advised her that this was not true that the heater core is not leaking it's her head gasket , she would not listen to reason and stormed out of our office We tried to explain that we are going to repair the head gasket at no charge , we tried to let her know that we left her a voicemail message advising her that we where going to take care of her she never responded back to us, and she is more than days late on her a/c repair billShe has called everyone else but me the store manager , and I want to help herBut now it seems she is trying to make a case to get her car fixed for free and we give her back her moneyThat's not going to happen , our offer still stands we fix her engine and she could pay us for a/c repair up front If not I will have to put a mechanics lean on her vehicle , I don't want to do that ! Please help me resolve this issue -- [redacted] Operations Director, Austin- San Antonio Cipercen LLC /Meineke-maaco

To Whom It May Concern: Finley Home Services received the above-referenced customer complaint and appreciates the opportunity to respondSpecifically, [redacted] complains that payment was taken without her permission/consent and without any contact made to inform such was taking place In July of this year, [redacted] was in contract to purchase the home at 44th StreetShe and the seller had agreed to perform the repairs on the home per our WDO report (attached) and split them 50/Repairs totaled $– [redacted] would be responsible for half of that amount at $ [redacted] was in a bind and was unable to pay the entire amount upfront so she asked if we would be willing to work out a payment planAs a courtesy and to help with the purchase of her new home - we agreed to work with her and agreed to the following payment arrangements: Half of the $was to be paid upfront and the remaining balance of $was to be paid in monthly installments of $ The attached Promissory Note was signed by [redacted] outlining the amount to be paid in addition to other terms and conditions related to that (as noted above)In addition, as we do with all files, a credit card is requested to keep on file in the event the responsible party does not make payment as promised The last contact via phone with [redacted] was on 8/30/in which she paid $leaving an outstanding balance of $The attached Billing Statement reflects all payments made on the account by [redacted] To date after many attempts in reaching her via phone and several voicemails left – unfortunately we have received no return phone calls or acknowledgement on her outstanding balanceWith no alternative, regrettably we were forced to charge the credit card on file on 11/16/for the remaining balance of $ Please let me know if there is any further information I can provide in regards to this matter Sincerely, [redacted] O: [redacted] (***)

In ref to Complaint number ID: [redacted] ( [redacted] ) [redacted] She, was not told she was unable to make the payment on 04/24/ When she inquired to do so she was told the required payment amount to stay in payment guidelines with company payment policy She was unable to do that We, did however allow her to come in on 04/24/and pay a lessor amount.Customer was able to make the commitment on 04/21/to do so and make the payment on 04/24/as arranged Account is in good standing as of today 04/29/

I recently had a water heater rupture in my homeServpro was very attentive to my needsThey were able to save my carpet and drywallRyan was my technician and he explained the process and how everything would workI would highly recommend using them during a disaster

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI sincerely appreciate the honesty of the person who wrote the letter as one of our biggest issues that night was the manager's choice to instead try to hide the fact that mistakes were madeA simple acknowledgement and apology would have sufficedWe sincerely appreciate the refundThank you for caring Regards, [redacted]

Regarding complaint ID [redacted] Our restaurant management acknowledges mistakes were made on the evening in questionThey were honest mistakes and certainly not meant to be taken as maliciousYes, another party was seated at the table originally set up for the complainant's partyYes, incorrect authorizations were made, but correct authorizations were subsequently made and ultimately the correct charges were postedAgain, they were honest mistakes and we're sorry they occurredA letter of sincere apologies and a refund in excess of the disputed amount have been mailed to the complainant as of 6/8/

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:Please carefully read the business owner's response, and then carefully go through the e-mails he has provided for you of our exchangeI think you'll find that throughout his tone, manner and professionalism are highly questionableHe is rude, condescending and belligerent, and overall a terrible example of a business leaderHis method is intimidationHe believes he can bully people who don't conform to his demandsIf intimidation doesn't work, he resorts to personal attacksAnd if those don't work, he calls people liarsI think his words speak for themselvesFurthermore, as he mentioned, other people have had issues with his gymThese issues however have been in regards to his policies, his business practices and his professionalism, all of which are highly questionable and seriously lackingI imagine other people have filed similar complaints as mineThere are also numerous reviews on the website [redacted] that reiterate exactly what I am sayingSome of these are even slightly frightening - female members who don't feel comfortable the way he talks to them or flaunts the fact that he knows their home addresses and phone numbersI personally feel the same way - if he visited me one night I wouldn't be surprised (here I must apologize; I don't mean to go off on a tangent or make this a bigger deal than it isI simply want to bring into question his character and behavior, which is reckless and highly unprofessional).Now, in terms of my specific complaint, I will simply repeat what I stated earlier: I want my contract to be cancelled (for real this time), and I don't want to pay fees that I am not responsible forWhat this gym has done was to charge me an extra two months after my account was cancelled; plus an additional one-month cancellation fee, plus another monthThat's four months they are claiming I owe, and that's not the worst partHe is also refusing to close my accountSo I am still getting chargedThis isn't accidental by the way; this is a deliberate plan (which others have similarly complained about)So to reiterate: I want my debt cleared and my account closedUntil he does that, I will not be satisfiedp.sI would also like all of these comments to remain public, and for the public at large to see what kind of a person this is and what kind of business he runs In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

as with all businesses you have policies and proceduresat our club we have a simple policy for people who joinwe expect to be paid every month if you have agreed to pay every monthour club has been open for years now and almost every person who has joined has also paid their duesdues are automatically taken out of members account on the [redacted] of every monthif your account has a problem or there are no funds to cover your payment on the [redacted] we do a resubmit automatically on the ***we then call you and ask if you have a problem with your card or the bank.some members call us and tell us what the issue is and we deal with it together.we ask that you make a payment by the [redacted] manually otherwise our billing company charges the club a return fee of $we add that fee to your balance as per our agreement that you signed when you joined.we then try and contact you for the rest of the month to try and prevent the next months dues from al so "returning"this consumer was called a number of times and never respondedwe then billed for the next month and the same thing happenedi then personally took it upon myself to email him and see what the issue wasi was told by him since he had not been to the gym in a few months he assumed his account was cancelledthat comes as no surprise to me when it comes to some people as they think "a gym" is not a real businessthey feel that if they owe the gym money ,"what's the big deal".....I told this person that just because he doesn't come to the gym does not mean he is not responsible for paymenthe then made a comment"good deal for you" in regard to the time he didnt come previous and paid for his monthly dues.I told him the policy about cancelling and collection of his debt and he chose to be flippant about it and told me directly to send him to collections.I then cancelled his account and no longer am I billing himi also sent him to collections as per our policy here at the club.we are certainly a real business and we expect to be paid[redacted] feels that I am being unprofessional and intimidating.I take my job very seriously and I love my members here at the clubthose who choose to not pay their bill with us unfortunately fall into the category previously mentioned as the "What's the big deal I don't understand why I need to pay my dues when I have not been there for awhile"i have had a few too many of those here since we opened and most are still in collectionseventually when they need a loan or a mortgage they realize that yes indeed Tribeca Health and Fitness is owed that debt and we end up getting our just due.I wish all members would use the club more often to get in shape as we are open every day of the week days a year.rude condescending and belligerent I am not, I just believe that when I am owed a debt that I am entitled to I should not be told "i haven't been there in awhile and I paid you some money I think it a good deal for you and I don't think a will pay what I owe"

Initial Business Response / [redacted] (1000, 5, 2016/04/26) */ Mr [redacted] was seen by our employed nurse practitioner, [redacted] FNP-BC, on 09/03/The visit was part of a bundled transition-of-care fee that includes all follcare rendered during the 30-day period following a patient's discharge from the hospital(Mr [redacted] was discharged from Cox Medical Center-South on 08/31/15.) Per the industry-standard guidelines for billing transition-of-care fees, the bundled fee cannot be billed until the 30th day following discharge, which in this case was 09/30/The transition-of-care bundled fee was billed on this date, and under the name of Ms [redacted] who provided the careUnfortunately, Ms [redacted] left our employ on 09/11/15, at which time she became out-of-network with Mr***'s insurance company(Prior to that, she was in-network with his insurance company.) This is an unusual situation, as the healthcare provider who renders the transition-of-care service is usually still our employee at the end of the global periodBecause of this, we wrote off the chargeMr [redacted] now has a zero balance for the transition-of-care fee Regarding the matter of the future appointment with our new nurse practitioner, [redacted] FNP-BC, Mr [redacted] is correct in that she is out-of-network with his insurance companyHowever, as Ms [redacted] is covered by a collaborating physician agreement with our employed cardiologist, Keesag Baron, MD, we are allowed to bill her services under Dr [redacted] name with an appropriate modifier (SA) indicating the services were rendered by a nurse practitionerAs Dr [redacted] is in-network with Mr***'s insurance company, any services provided by Ms [redacted] and billed in this manner will be payable by his insurer as in-network Please note that Mr [redacted] self-terminated his physician-patient relationship with our office on 04/21/He has received a copy of his medical records to take to his new cardiologist Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I refused to see Ms [redacted] because Dr [redacted] office stated that they could not guarantee how they would bill I didn't receive a copy of the medical records and have not received the FMLA paperwork that was given to them and that I was charged for completion Further, [redacted] stated that Ms Kennette was a provider under my plan but my insurance provider has no record of her ever being a plan providerBoth conversations with [redacted] and my insurance I have recordings of They have sent me a letter stating that they have written as a bad debtThis would not have been an issue if they had billed properly or insured that the provider being seen was a plan provider Final Business Response / [redacted] (4000, 13, 2016/05/09) */ Mr***'s medical records were faxed to Dr [redacted] 's office (per Mr***'s instructions) on April 21, The FMLA paperwork is pendingThe account balance was written off by Baron Cardiology Group, and no mention was made of a "bad debt."

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I think the fact that the business owner can't even bother to use correct punctuation or capitalization shows how little importance he places on this matter (and a lack of respect for the Revdex.com in general)He also has decided to repeatedly highlight a portion of our e-mail exchange that he believes paints me in a negative light, while conveniently ignoring all the portions that show his considerable negativity, condescension and intimidation. My complaint has not been resolved and I think it's clear it's not going to be resolved in this forumI would appreciate if the Revdex.com would intervene in this case - at least in some capacity - to try and make a decision on the disputeWhile I understand your role is as a mediator, providing a forum for us to simply send e-mails back and forth is not going to get us anywhereIn the interest of time, please help generate a tangible outcome here (or at least refer me to another agency that can)Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Ms*** signed a one year lease with the Villages at Garst Creek on May 5, Within this lease it defines the procedures for termination of lease, move out procedures, and inspection of residence for deposit refund requirements Ms*** submitted a "Notice to Vacate" on July
14, This is a (60) sixty day notice to move that is only accepted at the first of each month Within this notice it states the requirements for returning resident keys to the rental office
Ms*** did not return her keys as defined within the move out notice Her keys were discovered unidentified and unmarked on a black generic "hair tie" within the property correspondence box A message was left for Ms*** on October 2, 2014, in an attempt to confirm her move out status, as no identifying information was given to the rental office after her move out notice was received On October 21, 2014, Ms*** called the rental office questioning a deposit refund she had received It was explained to Ms*** that her full deposit of $was not able to be refunded, as she did not return her apartment keys appropriately and as requested within the notice to vacate The unmarked keys remained anonymous until October 15, Ms***'s final account statement was then generated and as a courtesy reflected a "back date" to October 2, Ms*** then received a deposit refund check to reflect an additional (2) days of rent for the unmarked apartment keys
The Villages at Garst Creek values all of its residents We strive to go above and beyond when considering resident concerns Several exceptions and accommodations were given to Ms*** during her move out process At this time the Villages at Garst Creek will not be able to refund her any additional funds based on the information at hand
Thank you
*** ***
Company representative
Villages at Garst Creek

Let me start by stating that this is my opinion based on my personal experience with Charles Simms Development CompanyMy wife and I built a condo with Simms, which is the third time we have built a new homeIt took two and a half years for all the things that were wrong with the house to be fixedWe moved in during Thanksgiving weekend and the last item was fixed in June
There were many issues with the new house (which I have documented with photographs)In my opinion, there is no quality control except by the new owner checking and finding thingsMy wife and I had to take so much time off work (adding up to weeks) to meet with sub contractor's and sometimes they would show up and sometimes notOften times they ordered the wrong part to fix the problem or failed to order the correct part at all
My major concern is that we had water getting behind the walls of the shower in our master bathroomAfter sending people out to caulk and re-caulk, nothing seemed to stop the water from leaking out from under the wood molding on both sides of the showerAfter numerous, numerous complaints about the water the head plumber was sent out and inspected the showerHe stated very clearly that there is water behind the walls and that it should be torn out and replacedI was informed by a staff member of Simms Homes that the parts are being ordered and the shower would be replacedA couple of days later I received an e-mail from the same staff member that MrSimms (Charlie) said that there was no way to know for sure if there was water behind the shower and that he canceled the orderFinally after much complaining and many threats of possible legal action, they came out and removed the smallest section of wallBehind the walls was a black substance (mold) which I have many photographsI had to insist that the remaining walls to taken down and informed them that I had spoke to the EPAThe EPA advised that the wall should be removed at least 12' beyond the affected areaIf took days to get the shower replaced correctly
The effected drywall was removed by Simms employees using improper means, carrying the pieces out through our bedroom and living room, not bagged as EPA requiresThere was no eyes protection or breathing devices used as they carrying it by my wife as she set in the living roomAll mold was removed down to the studs and treated by Serv-a-pro company before the shower was rebuilt
My wife also had to have major surgery to remove spots from her lungs after all this; however, not being a medical doctor I don't know that the two are relatedIt does make me wonder if sleeping in a room adjacent to the shower containing mold had any negative medical effect on my wife's healthMy opinion is, if that occurred it is unacceptable!

Sorry to hear that Mr*** is not happy with repairs made on his vehicle We gladly offer for him to take vehicle to Meineke car care center to have his concerns addressed Any Meineke center will be able to help him Attached is copy of visits of them at no charge to try to help
Mr*** with his concernsWe appreciate his feed back and look forward to resolving his issue with his vehicle

[A default letter is provided here which indicates your acceptance of the business's
response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
The company issued me a full refund
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Is my car repaired? No. Have I been without my car for over months? yesIs it my fault you didn't repair the car correctly any of the times it has been in your shop? NODid you tell me to leave your shop & call me an Ignorant ???? Yes you didThis is considered unprofessional abusive behavior, & is very belittlingYou said you would fix my car & I expect you to do that at the very least. I told you that the last time I was there. Or to refund my money so I could get it fixed. You haven't done eitherIn your previous response your offer was: "our offer still stands we fix her engine and she could pay us for a/c repair up front". I am not willing to pay you another dime till my car is absolutely repaired. I think that is reasonable since you already have almost $of my money and I still do not have a car.8. Since every time I have come to the shop to pick up my car, there has still been problems, I would appreciate it being delivered to my houseOnce my car is repaired we can discuss the outstanding balance
Regards,
*** ***

Revdex.com:At this time, I have not been contacted by Servue Appliances regarding complaint ID ***.Sincerely,*** ***

Please convey my apology to Mr*** and Ms*** regarding the rate differential for single and double occupancy rooms during the *** operation I have been informed that Mr***'s officer in charge of the group was informed that $rate was for single occupancy only with an
additional charge of $for double occupancy rooms This information was given to *** *** *** who was our contact for this *** group