Rent-A-Center

email
response received from the company as follows: *** *** ***Nov Good afternoon,My Company HvacBrain received a letter from you the other day about a disputeWe handled this already and spoke to the person who actually ordered the productThey have it now and everything is resolvedHis secretary reached out to you and facebookUnfortunately we can't make everyone happyThere order needed extra time and they didn't allow for it when ordering.Best regards,Marcina C***Hvac Brain, Inc.Business Manager216.663.4822***

I am going to copy and paste the e-mails that I had with this person *** *** in regard to his outstanding balance and his refusal to pay anythingHe never cancelled his membership and I first contacted him after he fell in arrears by over months to ask for new billing info.His response as
you will read was basically if I didnt use the gym why should I pay for it.......let me know if you need anything else from me in order to make a proper decision on this matterHe is not the first person who has refused to pay what he owes to Tribeca Health and I am sure he will not be the last.For him to attempt to lie about what actually transpired and to contact the Revdex.com to complain about it is way beyond the scope of decency.I appreciate my members and I maintain a nice clean gymUnfortunately sometimes people think they do not have to pay for the gym when the have not used it for awhile.Thank you ,Michael S*** BELOW ARE THE EMAILS I MENTIONED *** ***
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We apologize for the inconvenience and will issue a credit back to the card used on the original rentalThe customer should see a copy of the credit receipt in the mail within a couple of days

Please see attached

Nov (days ago)Good Morning,I wrote a complaint the other day regarding a refund and the issue was settled directly with the business as they finally contacted us backThe complaint # is ***I just wanted to let you know that the complaint has been resolved.Thanks,*** ***

aloha Mr***,Please accept my personal apology for the hold for $on your credit card While speaking with Ms***, she has made attempts to clear the hold with our bank who in tern is supposed to be in contact with your bank to release the hold It looks like that there
is a break down in communication somewhere and I would like to get this resolved and the $hold released from the card.My goal is to get the hold released and this situation resolved As requested by Ms***, please provide us with the issuing bank of the credit card with their fax number so that we can work directly with your bank and get this resolved.Again, my sincere apology and hope that we can get this situation resolved shortly.Sincerely, Ron T***Asssistant General ManagerAla Moana Hotel

We have resolved this with the customer

Our Assistant Manager from Wappinger, Garrett D[redacted] has tried numerous times to contact [redacted] however the voicemail was full and he could not leave a message.  This morning the complaint was passed on to me.  I tried to call and again could not leave a message due to the...

mailbox stating that it was full.  I have also tried reaching the person by sending an e-mail to the address provided and it came back to me undeliverable.  I tried once more to call however had the same outcome.    Please let me know if the customer had given you any other means of communication so that Adams can solve this problem with a positive outcome.  Thank you for your time.  Have a great day.   Thank you, [redacted] Front Office Manager [redacted]
[redacted]
[redacted]
[redacted]
*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Please carefully read the business owner's response, and then carefully go through the e-mails he has provided for you of our exchange. I think you'll find that throughout his tone, manner and professionalism are highly questionable. He is rude, condescending and belligerent, and overall a terrible example of a business leader. His method is intimidation. He believes he can bully people who don't conform to his demands. If intimidation doesn't work, he resorts to personal attacks. And if those don't work, he calls people liars. I think his words speak for themselves. Furthermore, as he mentioned, other people have had issues with his gym. These issues however have been in regards to his policies, his business practices and his professionalism, all of which are highly questionable and seriously lacking. I imagine other people have filed similar complaints as mine. There are also numerous reviews on the website [redacted] that reiterate exactly what I am saying. Some of these are even slightly frightening - female members who don't feel comfortable the way he talks to them or flaunts the fact that he knows their home addresses and phone numbers. I personally feel the same way - if he visited me one night I wouldn't be surprised (here I must apologize; I don't mean to go off on a tangent or make this a bigger deal than it is. I simply want to bring into question his character and behavior, which is reckless and highly unprofessional).Now, in terms of my specific complaint, I will simply repeat what I stated earlier: I want my contract to be cancelled (for real this time), and I don't want to pay fees that I am not responsible for. What this gym has done was to charge me an extra two months after my account was cancelled; plus an additional one-month cancellation fee, plus another month. That's four months they are claiming I owe, and that's not the worst part. He is also refusing to close my account. So I am still getting charged. This isn't accidental by the way; this is a deliberate plan (which others have similarly complained about). So to reiterate: I want my debt cleared and my account closed. Until he does that, I will not be satisfied. p.s. I would also like all of these comments to remain public, and for the public at large to see what kind of a person this is and what kind of business he runs. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/04/26) */
Mr. [redacted] was seen by our employed nurse practitioner, [redacted] FNP-BC, on 09/03/15. The visit was part of a bundled transition-of-care fee that includes all follow-up care rendered during the 30-day period following a patient's discharge...

from the hospital. (Mr. [redacted] was discharged from Cox Medical Center-South on 08/31/15.) Per the industry-standard guidelines for billing transition-of-care fees, the bundled fee cannot be billed until the 30th day following discharge, which in this case was 09/30/15. The transition-of-care bundled fee was billed on this date, and under the name of Ms. [redacted] who provided the care. Unfortunately, Ms. [redacted] left our employ on 09/11/15, at which time she became out-of-network with Mr. [redacted]'s insurance company. (Prior to that, she was in-network with his insurance company.) This is an unusual situation, as the healthcare provider who renders the transition-of-care service is usually still our employee at the end of the global period. Because of this, we wrote off the charge. Mr. [redacted] now has a zero balance for the transition-of-care fee.
Regarding the matter of the future appointment with our new nurse practitioner, [redacted] FNP-BC, Mr. [redacted] is correct in that she is out-of-network with his insurance company. However, as Ms. [redacted] is covered by a collaborating physician agreement with our employed cardiologist, Keesag Baron, MD, we are allowed to bill her services under Dr. [redacted] name with an appropriate modifier (SA) indicating the services were rendered by a nurse practitioner. As Dr. [redacted] is in-network with Mr. [redacted]'s insurance company, any services provided by Ms. [redacted] and billed in this manner will be payable by his insurer as in-network.
Please note that Mr. [redacted] self-terminated his physician-patient relationship with our office on 04/21/16. He has received a copy of his medical records to take to his new cardiologist.
Initial Consumer Rebuttal /* (3000, 7, 2016/04/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I refused to see Ms [redacted] because Dr [redacted] office stated that they could not guarantee how they would bill.
I didn't receive a copy of the medical records and have not received the FMLA paperwork that was given to them and that I was charged for completion.
Further, [redacted] stated that Ms Kennette was a provider under my plan but my insurance provider has no record of her ever being a plan provider. Both conversations with [redacted] and my insurance I have recordings of.
They have sent me a letter stating that they have written as a bad debt. This would not have been an issue if they had billed properly or insured that the provider being seen was a plan provider.
Final Business Response /* (4000, 13, 2016/05/09) */
Mr. [redacted]'s medical records were faxed to Dr. [redacted]'s office (per Mr. [redacted]'s instructions) on April 21, 2016. The FMLA paperwork is pending. The account balance was written off by Baron Cardiology Group, and no mention was made of a "bad debt."

as with all businesses you have policies and procedures. at our club we have a simple policy for people who join. we expect to be paid every month if you have agreed to pay every month. our club has been open for 8 years now and almost every person who has joined has also paid their dues. dues are automatically taken out of members account on the [redacted] of every month. if your account has a problem or there are no funds to cover your payment on the [redacted] we do a resubmit automatically on the [redacted]. we then call you and ask if you have a problem with your card or the bank.some members call us and tell us what the issue is and we deal with it together.we ask that you make a payment by the [redacted] manually otherwise our billing company charges the club a return fee of $25. we add that fee to your balance as per our agreement that you signed when you joined.we then try and contact you for the rest of the month to try and prevent the next months dues from al so "returning". this consumer was called a number of times and never responded. we then billed for the next month and the same thing happened. I then personally took it upon myself to email him and see what the issue was. I was told by him since he had not been to the gym in a few months he assumed his account was cancelled. that comes as no surprise to me when it comes to some people as they think "a gym" is not a real business. they feel that if they owe the gym money ,"what's the big deal".....I told this person that just because he doesn't come to the gym does not mean he is not responsible for payment. he then made a comment"good deal for you" in regard to the time he didnt come previous and paid for his monthly dues.I told him the policy about cancelling and collection of his debt and he chose to be flippant about it and told me directly to send him to collections.I then cancelled his account and no longer am I billing him. I also sent him to collections as per our policy here at the club.we are certainly a real business and we expect to be paid.[redacted] feels that I am being unprofessional and intimidating.I take my job very seriously and I love my members here at the club. those who choose to not pay their bill with us unfortunately fall into the category previously mentioned as the "What's the big deal I don't understand why I need to pay my dues when I have not been there for awhile". I have had a few too many of those here since we opened and most are still in collections. eventually when they need a loan or a mortgage they realize that yes indeed Tribeca Health and Fitness is owed that debt and we end up getting our just due.I wish all members would use the club more often to get in shape as we are open every day of the week 365 days a year.rude condescending and belligerent I am not, I just believe that when I am owed a debt that I am entitled to I should not be told "i haven't been there in awhile and I paid you some money I think it a good deal for you and I don't think a will pay what I owe".

In ref to Complaint number ID:  [redacted].  She, was not told she was unable to make the payment on 04/24/2017.  When she inquired to do so she was told the required payment amount to stay in payment guidelines with company payment policy.  She was...

unable to do that.  We, did however allow her to come in on 04/24/2017 and pay a lessor amount.Customer was able to make the commitment on 04/21/2017 to do so and make the payment on 04/24/2017 as arranged.  Account is in good standing as of today 04/29/2017.

I did not realize the moving business was so competitive. This is my first move post military. It has been overwhelming trying to decide which moving company to hire. Once I put it out there that I was moving I was flooded with phone calls and email messages. I could not believe how aggressive some of the sales reps were. They also spent a good deal of their time bad mouthing other companies and telling how they are scamming customers.

[redacted] the Daniel's sales rep came across sincere, genuine and attentive over the phone. When I met [redacted] in person, she was professional and personable. I received a quote by email shortly afterwards. BTW, Daniel's was the only company that sent a rep to assess my household goods in person. Although the quote was slightly higher than the other companies, I decided to go with Daniel because I felt more more confident and comfortable. I will move in a few weeks, I will keep you abreast of their services.

The customer in question was in fact trying to fix his own issue, as I read this complaint I realized he himself spent a lot of money to repair the vehicle but failed to do it after multiple tries. After, listening to the customer, his issues with the vehicle were existent for quite a while. He...

brought it in here to us to only fix it partially. However, due the existing problems he never mentioned to us, we couldn't fix it properly. And we would have to fix it all in order for the brake system to work right but he refused to do what was recommended, as he said himself he didn't want to put too much money into the vehicle.

We have offered to fix the vehicle at no charge , we have offered to replace head gasket and service cylinder head at no charge to resolve the problem. A/C condenser was replaced at no charge upfront we offered in house financing with no interest and no credit check to help [redacted] . We have addressed every concern that [redacted] has had, we are waiting for her to advise us to proceed with repair . At no time are we holding her car hostage, she is welcomed to come and pick up her vehicle any time that she wants to we have stored her vehicle here for almost 2 months now , we are not charging her for that, we have not towed her vehicle away  . We have complied and went out of our way to accommodate [redacted] . We do not offer refund for repairs made and services rendered . She still owes for A/C repair she is 2 months late on her payments. We are waiting to hear from [redacted] to advise us to repair her vehicle at no charge . We need a guarantee that she is going to satisfy the debt she owes us on the A/C repair.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I disagree with the decision made regarding May rent.  I feel they are being unfair after doing what was asked of me; believing the $545.00 was to be returned within 30-45 days, according to the lease. This matter has been discussed since April 25, 2016.  I have done everything asked of me by getting the doctor letter requested and paying May rent as well with the clear possibility of getting it back, even signing a 30 day notice as asked "for his file".
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Complaint: [redacted]
I am rejecting this response because:
1. My vehicle still isn't repaired. If my vehicle had been
repaired properly there wouldn't have been an issue.  This has been going
on for over 2 months.  I paid for the repairs & each time it went back
to the shop because it wasn't fixed.  I still do not have a fixed vehicle.
 1a. The repair they didn't charge me for concerning
the key stuck in the ignition was to break the piece around the ignition that
locks it in place.  I think they need to repair that since I was told they
would.
2.  In May 2015 I had talked to [redacted] about the
car & he stated it might be best & less expensive to just replace the
engine. He said it would be about $1800.00.  I didn't have that much money
so I had to wait.
3.  My vehicle was towed into Meineke on 7/21/15
(attachment from AAA) because it was overheating.  I had already had
the radiator & water pump replaced which didn't solve the
problem.  I told them since it had been sitting for over a year the
battery was dead & would need replaced.  I also explained to them that
the key was stuck in the ignition & wouldn't come out.  They said they
could get it out without a problem. I didn’t realize that meant breaking the
security locking device around the key.
4. I was contacted the following day by [redacted] who
stated the thermostat was the issue causing it to overheat.  He
stated that the alternator was bad & needed replaced.  He said it also
needed spark plugs & brakes.  I told him the brakes had been done just
before the overheating issue in 2/2014.  He said they would try to clean
them & see if that helped.  Since the cost was going to be about the
same as replacing the engine I told him to do the work. (see attachment invoice
for 1st repair).
5.  When I picked up the car the AC wasn't working
so they took it back into the shop to check it.  I was then told that the
AC condenser had a hole in it.  I told them the AC was working when I
parked it in 2/2014.  The cost to repair would be 650.01.  [redacted]
asked if I wanted to apply for Meineke credit & I told him no. 
(According to [redacted]'s response letter, he said I was denied Meineke
credit.  If I did not apply how could I be denied. He said they could do
an in house finance if I could do $100.00 down. I voiced my concern that the AC
had been working when the vehicle had been parked.  I said I would have to
come back another time for that.
6. On the way home the battery light came on & I called
[redacted].  He said to bring it back & they would look at it.  
The following Tuesday I was taking the car back to them when it just died in
the street. They had the car towed to the shop.
7.  I was told the battery shorted out because the
technician didn't install the alternator correctly & had left something
touching the frame of the car, they had fixed it & had replaced the AC
condenser at a cost of $650.01.
8. Paid the $100.01 that was agreed upon & left with my
car. It seemed the AC wasn't working properly.  About a mile from the
shop the car overheated & started losing power. I turned around & took
it back to the shop.
9.  I called them to find out what was causing the
issue.  I was told that the technician didn't install the condenser
correctly which caused the ac not to work & the car to overheat. Apparently
[redacted] replace the fan.  He said it was
weak & not strong enough to cool the engine.
10. Picked up the car & headed home, about 4 miles from
the shop the temperature gauge started going up.  When in slow traffic the
temperature gauge was in the hot zone.  I called them & was told to
bring it back again. On the way to take it back I got approximately 2 miles
from my house when it overheated again.  I had to stop & let it cool
off before I could even get it back home.
11. The following day I went by the shop to tell them I
wanted my money back so I could get it fixed somewhere else.  [redacted]
talked me into letting them have 1 more chance to repair.  He stated that
[redacted] usually nickel & dimes repairs rather than fixing it right.  I
told him that after all that had happened I didn't trust them & would
rather just take it somewhere else.  He said if I would give him one more
chance he would guarantee to fix it even if it meant replacing everything under
the hood.  He said if he had to he would have it taken to the dealer to
find out exactly what the problem was.  I told him he had till that Friday
to get it done.
12. I didn't hear from anyone Friday, Saturday or
Monday.  When I got off work on Monday I went by the shop.  [redacted]
acted like everything was just fine.  I told him I was very upset because
this was unacceptable.  He acted like it was all normal & said they
had ordered new heads for the car since they were warped.  I told him that
the tow truck driver that he had me call had said that it was probably the
heater core.  I had asked them several times to check it.  [redacted]
told me the heater core wasn't part of the cooling system & he wouldn't
check it. I found the following on the internet because I knew the heater core
is part of the cooling system & can cause a vehicle to overheat. (I do not
know the tow truck driver since it was someone he had me call).
Five
Signs That Your Car Has a Bad Heater Core
wrenchwench.hubpages.com Apr 23, 2015 - What Is a Heater
Core? It's part of the car's cooling system.
It looks exactly like the mini-me version of your radiator.
In addition to all of these issues, I was told the car had
been driven for hours & many miles & it didn't overheat on them. 
I had checked the mileage when I took it home the first time & the mileage
had only gone up by the amount of miles I was able to drive it.  On one
occasion when I went by the shop to check on the car it was sitting in the shop
running.
This all boils down to I paid to have my vehicle repaired
& it hasn’t been done yet. It has been over two months for a job that was guaranteed
to be completed within 2 to 3 days.  I
think the balance of $500.00 should be forgiven & my car fixed &
returned to me.  If they can’t repair it
right then I would like my money back so I can get it fixed.
The unprofessional behavior & work ethic at this shop is
appalling. I have been lied to, suckered into spending money that I don’t think
was necessary called ignorant ???? & told to get out of his store.  How am I supposed to deal with a shop that is
holding my car hostage when the problem is my car hasn’t been repaired or
returned to me.  customer service hasn't done anything to assist with this issue.  They gave me a name of the 'general manager' who didn't do anything to date. I believe I have been damaged by this & my requests are reasonable.
Regards,
[redacted]

I am answering complaint id # [redacted].   [redacted] towed in her vehicle on 07/24/2015 for cooling system problems she stated that vehicle has been siting for 3 to 4months . She was advised that she needed to replace engine and that other repair facility's could not diagnose the problem and...

that they did not want to help her . We decided to take the vehicle in and help her resolve her problem with her vehicle .   We first noticed that engine did not have a supply of power and that her key will not come out of ignition . We called her and advised her that we needed to replace dead battery to start and that we fixed her key problem at no charge . She agreed and we proceeded to diagnose engine , we later identified that alternator was bad and not working and we needed to replace alternator to keep diagnosing her concern, she agreed and we replaced alternator.   Once electrical work was completed we commenced to start diagnosing cooling system , we found that thermostat was stuck close not enabling coolant to flow through her engine and cool it down properly. So we called [redacted] and reported that we needed to replace thermostat she agreed and we continued to diagnose engine . We pressurized her cooling system to locate a possible leak and chemically checked her engine for gasses mixing with engine none where found at that time . So we proceeded to test drive vehicle and found that brakes where grinding really bad and engine had a slight hesitation and a rough idle . We then called [redacted] and advised her that we recommend she replace her brakes and replace spark plugs and do a fuel injection and throttle body cleaning with coolant fluid service , these repairs are warranted by the condition of her vehicle . She agreed and proceeded  with repairs .   Repairs were completed the same day, we called [redacted] to come and pick up her vehicle her car was ready to go.   She called us on the 25th of July invoice # [redacted] . Her concern was that her a/c was blowing hot air and not cooling cabin , we advised her to bring in vehicle so that we may diagnose vehicle , I advised her that A/C was not an original concern when she towed her vehicle in ? so that part of the vehicle system was not checked. We diagnosed problem to be a hole in her a/c condenser that was enabling gas to escape thus not having and Freon in her system. We called [redacted] and updated her on what we found , she stated that her a/c was working 3 to 4 months ago I stated to her that may have been but with that thermostat stuck closed may have created a problem then ?.   We also stated that a/c condenser had a lot of rust at fittings and corrosion was taken a toll on her actual part, a hole in a condenser is usually caused by rock puncturing the meatl while driving on highways.   She then stated that she did not have the money to replace condenser , so we offered to try applying for credit through Meineke , she was declined . So I offered her in house credit and that there would be no interest just that she would promise to pay ac job off , we agreed on 100.00 a month with a 100 dollars down she agreed and repairs were made . A/c was now working and she was able to enjoy air conditioning . Invoice is [redacted] balance is 550.01. She has not made a payment since 08/25/2015 when she promised to do so.   [redacted] called us back a few days later to advise us that car was overheating interment and not constant. We advised her not to drive vehicle that we would pay for a tow at no charge because we did not want her to damage engine . So we towed in vehicle and started to diagnose vehicle , we found that electric fans where weak and not cooling engine properly, and that her 02 sensors where working properly as well, the wires to both fans and o2 sensors where corroded and damaged by the weather and age . And that we would take care of those repairs as goodwill and not charge her a penny for those repairs Invoice  #  [redacted] .   After repairs where made, we took a second look at her engine and retested engine for gasses that may be coming from head gasket leaking and they where positive for leak! , we called [redacted] to advise her that we where going to repair her engine FREE of charge we left a voice mail message . She came in a few hours later , and was upset and being combative and argumentative yelling and cursing in front of customers who where here with small children she was oblivious to anyone around her and was focused on telling us that we where incompetent and that her friend that has never seen the car or diagnosed it was telling her that the heater core was the problem . We advised her that this was not true that the heater core is not leaking it's her head gasket , she would not listen to reason and stormed out of our office .       We tried to explain that we are going to repair the head gasket at no charge , we tried to let her know that we left her a voicemail message advising her that we where going to take care of her . she never responded back to us, and she is more than 30 days late on her a/c repair bill. She has called everyone else but me the store manager , and I want to help her. But now it seems she is trying to make a case to get her car fixed for free and we give her back her money. That's not going to happen , our offer still stands we fix her engine and she could pay us for a/c repair up front .   If not I will have to put a mechanics lean on her vehicle , I don't want to do that ! Please help me resolve this issue .       -- [redacted] Operations Director, Austin- San Antonio Cipercen LLC /Meineke-maaco

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Whatever they did, they should had done from the beginning and save everybody's time.
Sincerely,
[redacted]

I recently had a water heater rupture in my home. Servpro was very attentive to my needs. They were able to save my carpet and drywall. Ryan was my technician and he explained the process and how everything would work. I would highly recommend using them during a disaster.