Rent-A-Center

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I sincerely appreciate the honesty of the person who wrote the letter as one of our biggest issues that night was the manager's choice to instead try to hide the fact that mistakes were made. A simple acknowledgement and apology would have sufficed. We sincerely appreciate the refund. Thank you for caring.
Regards,
[redacted]

A check was processed to Ms. [redacted] on 4/16/2015 and mailed to the address provided by Ms. [redacted]. The check was never received. After speaking with Ms. [redacted] on 5/8/2018, she verified we had the correct address, we stopped payment on the first check and reissued a new check on 5/8/2015. That...

check was also never received. We have stopped payment on the second check and reissued a third check. Ms. [redacted] picked up the check personally on 5/21/2015.
[redacted]

Regarding complaint ID [redacted]  Our restaurant management acknowledges mistakes were made on the evening in question. They were honest mistakes and certainly not meant to be taken as malicious. Yes, another party was seated at the table originally set up for the complainant's party. Yes,...

incorrect authorizations were made, but correct authorizations were subsequently made and ultimately the correct charges were posted. Again, they were honest mistakes and we're sorry they occurred. A letter of sincere apologies and a refund in excess of the disputed amount have been mailed to the complainant as of 6/8/2017.

To Whom It May Concern:   Finley Home Services received the above-referenced customer complaint and appreciates the opportunity to respond. Specifically, [redacted] complains that payment was taken without her permission/consent and without any contact made to inform such was taking...

place.     In July of this year, [redacted] was in contract to purchase the home at 3835 44th Street. She and the seller had agreed to perform the repairs on the home per our WDO report (attached) and split them 50/50. Repairs totaled $2434 – [redacted] would be responsible for half of that amount at $1217. [redacted] was in a bind and was unable to pay the entire amount upfront so she asked if we would be willing to work out a payment plan. As a courtesy and to help with the purchase of her new home - we agreed to work with her and agreed to the following payment arrangements: Half of the $1217 was to be paid upfront and the remaining balance of $609 was to be paid in monthly installments of $150.  The attached Promissory Note was signed by [redacted] outlining the amount to be paid in addition to other terms and conditions related to that (as noted above). In addition, as we do with all files, a credit card is requested to keep on file in the event the responsible party does not make payment as promised.   The last contact via phone with [redacted] was on 8/30/2016 in which she paid $150 leaving an outstanding balance of $309. The attached Billing Statement reflects all payments made on the account by [redacted]. To date after many attempts in reaching her via phone and several voicemails left – unfortunately we have received no return phone calls or acknowledgement on her outstanding balance. With no alternative, regrettably we were forced to charge the credit card on file on 11/16/2016 for the remaining balance of $309.    Please let me know if there is any further information I can provide in regards to this matter.   Sincerely,   [redacted] O: [redacted])