Rent Before Owning.com

I’m going to try and keep this clean…. Thank God I looked at my banking account! I saw $49.60 pending from these crooks! I finally got an “agent” on the phone and directly and firmly that I wanted the charges to be reversed and back to my account. He starts talking over me and in an extremely snarky tone. I stated my intent and that I wanted that cancelled. The fool then goes into “offering” me gift cards! WTF! I snapped and firmly said,
“No!” “You reverse the charges and I will contact my police department (actually should have said their police department), and my bank.
Again he’s trying to talk over me! He kept trying to offer options, and I was really by now! He just wanted me to go away! He finally said he canceled the charge and threw in a bit of attitude. I told him I wanted a letter of confirmation and I was going to wait on the phone till I saw it. He then tells me, “I’ll let you go so you can wait for it…”. Now I’m ready to blow! Do not dismiss me as you may do other women! I told him, “No… I waited for you to pick up the phone, you know will wait until I receive your confirmation.” I received it… and told him what a scam organization they’re running!

Now, I ask you… how do we shut someone down like that? They’re out to take advantage people trying to find a place to live!

DoucheBags!

Again I have paid for something I haven't used since my free trial I'm sure I canceled.is there a customer service number to call

I paid for a 7 to 14-day subscription and already these folks have hit my account twice. I've got a strange feeling that I'm being scammed. I'm a very unhappy customer at this point. Not sure, but I emailed them to cancel my subscription. I thought this site was a good site to join since I'm in the market to rent with the option to buy. But so far, I've gotten ripped off.

Thank you for notifying us of Customer I’s experience We appreciate the opportunity to investigate and clarify what has happened on Customer I’s account Customer I states in the complaint that they did not accept the “free trial” and that the registration process was never completed We believe that Customer I may be unclear about our account registration processIn order for an account to be registered, we require all customers to complete our registration page with name, email, phone, address, and payment information We were able to locate a completed account registration in our system that matches the information Customer I provided on this complaint Secondly, our trial is not “free” as Customer I states It is clearly stated on our registration page that the fee is $for a 7-day trial, and $each month following until the customer cancels the account In reviewing our records we found that the monthly fee was attempted, but not completed for Customer I Therefore, there was no billing to Customer I other than the $trial fee Upon receiving this complaint on 3/17/15, we attempted to contact Customer I at the phone number listed on the complaint to explain the situation on the account in efforts to resolve the issue, but were unsuccessful We can confirm Customer I’s account is completely canceled and no monthly charges have ever gone through for the account We invite Customer I to contact our customer service department for answers to any other questionsWe will be happy to assist We are confident this will fully resolve the customers concerns

Thank you for notifying us of Customer C’s experience with our service We appreciate the opportunity to research and comment on what occurred with Customer C’s account>Our records indicate that on 5/19/Customer C registered an account for our service On 5/28/Customer C contacted our customer service department via email We responded to her email letting her know that we cancelled her account and the monthly membership fee was refunded in full, per her request Please allow us to explain that our service provides a comprehensive data base of many types of properties such as homes in foreclosure, homes for sale, or homes with the possibility of renting prior to purchasing, etc Our goal is to maintain the most accurate database possible, and therefore we are constantly adding and deleting properties from our database It is possible that the homes Customer C is referring to were in the process of being deleted from our database due to their updated status On 6/1/15, our customer service manager attempted to contact Customer C to be sure the issue was resolved, but was unable to reach her We consider this matter closed as we have addressed Customer C’s concerns, cancelled and refunded her account, and have attempted to contact her on several occasions since 6/1, to confirm she is satisfied with the resolution

We have contacted Customer M again today, 2/20/15, to be sure the refund of $has posted back to her account She confirmed the refund posted to her account yesterday, 2/19/ We are glad this situation has been fully addressed and resolved favorably

Thank you for notifying us of Customer R’s experience We appreciate the opportunity to research and respond to what has occurred with Customer R’s account Calibri, sans-serif;">According to our records, Customer R registered for an account on 7/14/ Customer R agreed to be billed for the trial membership and each month thereafter until the account is cancelled The Terms of Use and Pricing Information are clearly displayed on our registration page, and we require each member to check a box stating they have read and agree to the terms of use and pricing information, prior to registering the accountA welcome email is sent to every member upon registration, confirming the account is active, and provides the membership log on information to our site It also includes the trial expiration date so the member will know when to cancel if they do not wish to be billed after the trial expiresWe do not show any further correspondence from Customer R until 7/21/16, when he called our customer service department and cancelled the account himself, not speaking with a live customer service representative by using our automated phone system Upon receiving notice of Customer R’s concern our customer service manager contacted Customer R directly to explain the situation and resolve his concern Although the account was billed correctly, our customer service manager granted a full refund, and Customer R has confirmed he is satisfied with this resolution

We respectfully disagree with the claims made in this complaint, but we have elected to process refunds to the customer to resolve this situation Additional information about this account follows for your consideration Ms [redacted] claims to have cancelled her account with us in OctoberOur accounting records show she cancelled her account on 11/14/on our websiteShe claims she called our toll-free number earlier, however our phone records show no calls received from her regarding her accountTo resolve this complaint and get an understanding of the reasons why she wanted a refund, we tried to contact Ms [redacted] at the phone number we have on fileHer number is no longer in service so we were not able to speak to herAlthough we have no previous history of cancellation, to address this situation promptly, we went ahead and processed a refund for the October chargeThe complaint says she wanted a refund for November as well, but no charge was made for NovemberWe processed a refund for September as an additional courtesy to the customerWe believe these actions have addressed Ms **’s concern

I recommend to stay away! I couldn't find any data that wasn't already available in free sitesI should have canceled minutes after subscribingsadly, I forgot the name of the website, I did not receive any confirmation by email, only after receiving the $bill days later, was I able to track it down again It appears to me that the thousands of listings they claim to have are nothing more than just regular for sale listings, I haven't found anything rent-to-buyvery misleading Hopefully I can cancel, I've sent a request five days ago to contact me since I don't remember the user and password, but NOBODY has responded yet

Thank you for notifying us of Customer C’s experience with our service We appreciate the opportunity to research and comment on what occurred with Customer C’s account>Customer C registered an account for our service on 9/9/ She became aware of our service through one of our partner websites called Homes.com We regularly test different offer configurations which is clearly stated in our terms of use; “At its sole discretion, RentBeforeOwning.com may offer different subscription terms on its Site and the membership fees for such subscriptions may vary from time to time.” The Terms of Use and Pricing Information are clearly displayed on our registration page, and we require each member to check a box stating they have read and agree to the terms of use and pricing information, prior to registering the account The Homes.com website offers the RentBeforeOwning.com membership for a day trial, which is why Customer C was charged after the day trial expired Our home website for RentBeforeOwning.com is currently offering a day trial membership We see that Customer C cancelled her membership on 9/22/using our IVR phone system She responded via email to our member cancellation survey and requested a refundThe refund was granted, and an email was sent confirming the refund amount along with the cancellation number Our Customer Service Supervisor also tried to contact Customer C via telephone on 9/22/to confirm she received the cancellation email and refund information, but was unable to reach her We believe we have completely addressed Customer C’s concern and would consider this matter closed

Thank you for notifying us of Customer W’s experience We appreciate the opportunity to investigate and clarify what happened with Customer W’s account> Customer W stated that when he signed up for a membership account to access our website, it was offered at $1.00, but he was later charged $ On 1/4/2015, Customer W registered for an account with us via our website and agreed to our membership terms and conditions which are clearly displayed on our registration page We require that all customers must agree to our terms of use which include an initial charge of $for a 7-day trial and then $each month thereafter until the account is canceledOur billing terms of service are clearly displayed when a customer registers for our website service, and we also require the consumer to check a box on our registration page which states they agree with the billing terms in addition to providing name, address, phone, email, and electronic payment information Immediately after registration, a confirmation email is sent that reiterates the offer terms, cancellation policy, and information regarding how to cancel, including our toll free number and email address that may be used to cancel the account On 2/7/2015, well after the billing had occurred on 1/11/15, Customer W cancelled his account via our website We did not receive any communication from Customer W prior to receiving this complaint Upon receiving this complaint on 2/9/15, we attempted to contact Customer W at the number provided in the complaint to resolve this issue We were unable to reach Customer W over the phone, but left a voice message requesting Customer W to call our customer service department directly if he had any further questions In efforts to resolve this issue, a refund of $was processed to Customer W’s account on 2/9/15, and we are confident this will fully resolve Customer W’s concerns

Thank you for notifying us of Customer G’s experience with our service We appreciate the opportunity to research and comment on what occurred with Customer G’s account>As Customer G states, an account was registered for our service on 7/10/with an agreement to be billed for a day trial membership and a monthly membership fee each month thereafter until the account is canceled The Terms of Use and Pricing Information are clearly displayed on our registration page, and we require each member to check a box stating they have read and agree to the terms of use and pricing information, prior to registering the account We do not show any further correspondence from Customer G until we received the information the Revdex.com provided to us on 8/7/ Our Customer Service Supervisor contacted Customer G on 8/7/to discuss the concerns During that phone conversation we granted Customer G a full refund Customer G stated he was completely satisfied with the resolution and was appreciative that our customer service supervisor reached out to him directly

This is a scam! I cancelled my membership August2,I received a confirmation email, stating Membership cancelled aNd that they will refund my moneyAt first, they dIdBut then, they charged me again this week!!! I tried callinG, I Was placed on hold by the automated system and then disconnectedThis happeneD several times!Needless to say, the charge is still on my account because I never could Speak with a live person!"

Thank you for notifying us of Customer J’s experience with our service We appreciate the opportunity to research and comment on what occurred with Customer J’s account>Our records indicate that on 12/5/Customer J registered an account with us All members agree to be billed for a trial membership and then a monthly membership fee each month thereafter until the account is canceled The Terms of Use and Pricing Information are clearly displayed on our registration page, and we require each member to check a box stating they have read and agree to the terms of use and pricing information, prior to registering the account Customer J cancelled the account on 12/28/ A monthly membership fee was never charged for this account A second account was registered by Customer J on 6/4/using a different email address Customer J is requesting confirmation that the account has been cancelled and that she will not be billed Our customer service department cancelled Customer J’s account on 6/8/15, and sent a confirmation email including the cancellation number and stated that no monthly billing will take place Our customer service manager also attempted to contact Customer J by telephone, but was unable to reach her We are confident we have fully resolved Customer J’s concern, as both of her accounts have been cancelled and no monthly membership fee has ever been charged

Thank you for notifying us of L.R.’s concern about certain listings appearing on our websiteWe researched the situation and contacted L.Rby telephone to discuss her concerns on 11/12/We explained that our website displays many types of listings, not only foreclosure or lease option propertiesIn addition, we also explained the listings displayed for her real estate company were received and authorized for display based on a listing syndication agreement in place with a national MLS real estate data provider We also confirmed the listings for her brokerage are displayed as traditional re-sales, and are not shown as foreclosure or rent to own listings Based on our conversation with L.R., we believe we have addressed her concerns to her satisfactionHowever, per L.R.’s request, we have also sent her an email and provided her an opportunity to advise us the details (such as street address or MLS#) of any home listings she would like to have removed from our siteWhile we believe our website provides sellers with valuable exposure to a large pool of real estate buyers nationwide, we will be happy to accommodate any listing removal requests L.Ris welcome to contact us by phone or email if we can be of additional service

Thank you for sending us Customer O’s comments We have investigated the history of this account and the communications sent to dateOur records show emails were sent successfully to the email address on file for this account, and that an earlier request to cancel the account was processed and a courtesy refund was issued on 4/06/(prior to receiving this complaint)Our understanding is the issue was resolved Please consider the following information regarding this accountAccording to our records, Customer O registered for an account on 3/28/and agreed to be billed $for a 7-day initial trial and to maintain the account active for $each month thereafter until the customer canceled and closed the accountA cancellation may be submitted and processed immediately at any time directly on our website, or by calling our toll-free Customer Service phone line any day of the week, or by sending us an emailWe did not receive any cancellation requests until 4/06/when Customer O called our customer service department and left a voice mail on our Customer Service hotlineCustomer O requested account cancellation and a refund of the disputed charge We immediately cancelled the account and emailed the requested linformation to Customer O Although this account was not cancelled within the trial period, we elected to process a courtesy refund per the request We also called Customer O later that same day at her telephone number listed on the accountWe wanted to confirm the account cancellation and the courtesy refund that was processed on 4/06/ Our calls were not answered, however, we confirmed the cancellation and refunds were processed through our system Upon receiving this complaint on 4/07/14, we again attempted to contact Customer O at the phone number listed on this complaintWe wished to confirm the actions taken to date had fully resolved the customer’s concernOur calls were again unanswered We have re-confirmed Customer O’s account was and remains cancelled and the refund was processed on 4/06/Customer O should expect to see a credit to her charge card in – business days, depending on the processing time of her card’s issuing bankWe are confident that the requested refunds have already resolved Customer O’s concernsThank you for reviewing our response to this issue

Looking at the review below it would appear that they have the only info about these It would seem unlikely due to owners or sellers of these homes, want them sold Therefore, they are paying for advertising in many places

Complaint: I am rejecting this response because: This is not resolved, I have not received it Regards, [redacted]

Thank you for notifying us of MrD’s concern about his home appearing on our websiteWe have looked into the situation and confirmed that the listing data for MrD’s home was received and classified on our site appropriately as For Sale By Owner, however, per Mr D’s request, it has been removed from our website and databaseFor additional context, please review the following details Please know that our website displays a very wide variety of property listings, including For Sale By Owner, Resale MLS, REO Bank Owned, For Auction, Lease Option-Rent To Own, and moreWe obtain property information and listings data through sourcing agreements with many national and regional real estate data servicesMrD’s home listing was provided with other For Sale By Owner properties and was presented as ‘For Sale By Owner’ on our website Our website draws attention to a mortgage alternative financing program, and we encourage qualified home buyers to apply for this third party financing with no obligation To help both home buyers and home sellers realize their goals, our company has established a partnership with one of the largest providers of mortgage alternative financing in the countryWe introduce prospective home buyers to these financial services and encourage more home sales as a resultHome sellers and listing agents have provided us with strong positive feedback about the availability of alternative financingProviding this option greatly expands the number of potential buyers for a given listing, provides a path to close sales more quickly and supports strong selling pricesWhile we help promote the availability of this alternative, we do not suggest home sellers would offer this financing directlyWe are sorry if MrD was uncomfortable with his home being displayed to home buyers viewing our website, however, his home was listed explicitly as ‘For Sale By Owner’ On 6/30/2014, MrD called our Customer Service department to request his home listing be removed from our websiteWe explained how we obtain and display listings on our website, and we processed his request to remove the listing promptlyThe listing was confirmed removed by the evening of 6/30/To clarify, we allow visitors to our website to view listings for a 7-day trial period, before being charged a monthly fee to maintain access to our listings databaseOur website members may elect to continue to discontinue access at any time with no obligation or further charges Upon receiving this Revdex.com complaint, we contacted MrD on 7/01/to re-confirm the listing removal and resolution of the complaintThank you

Thank you for notifying us of MsS’s experience We appreciate the opportunity to investigate the situation, and respond to MsS’ MsS states that her property is listed as a property FOR SALE BY OWNER, and that she saw it listed on our website, which is called rentbeforeowning.com This lead her to believe that her house was listed as a Rent Before Owning property, however this is not the case Our website listed the property correctly as a For Sale By Owner When MsS called our customer service department on 2/19/15, she requested that her property be removed from our website completely, which has been doneWe have also contacted the advertising service which listed her home on other social media sites and have requested that they remove her home from their database so the home will not be advertised on line They have confirmed they have removed this home from their database, so it will not show up in an advertisement from their company MsS also expresses concern with the “estimated” value of the home that was listed on our website Please know that an “estimated value” is just that, an estimate We work with leading national data providers which provide estimated home values for numerous property listing services The estimates are variable, and as an example Reatlytrac.com listed Ms S’s property with an estimated value of $92,000; Zillow listed the property with an estimated value of $102, Per MsS’s request we have removed the property from our website and have worked with the advertising service to confirm they have also removed this property from their database We believe this has fully addressed and resolved Ms S’s complaints