Rent Before Owning.com

Thank
you for notifying us of Customer N’s experience with our service. We
appreciate the opportunity to research and comment on what occurred with
Customer N’s account.
class="MsoNormal">Customer
N registered an account for our service on 5/8/and agreed to be billed for a
day trial membership and a monthly membership fee each month thereafter until
the account is canceled. The Terms of Use and Pricing Information are
clearly displayed on our registration page, and we require each member to check
a box stating they have read and agree to the terms of use and pricing
information, prior to registering the account
We do
not show any further correspondence from Customer N until 6/24/15, when he
cancelled the account on line. Please note this was weeks after the
trial period had expired.
Customer
N emailed our customer service department on 8/22/inquiring about the
monthly membership charges on the account. Our Customer Service
Supervisor left Customer N a voice message on 8/24/stating that the
monthly membership fees have been refunded in full and to contact us with
any further concerns. We believe we have completely addressed Customer
N’s concern and would consider this matter closed

Thank you for notifying us of L.R.’s concern about certain listings
appearing on our websiteWe researched the situation and contacted L.Rby
telephone to discuss her concerns on 11/12/We explained that our website
displays many types of listings, not only foreclosure or lease option
propertiesIn addition, we also explained the listings displayed for her real
estate company were received and authorized for display based on a listing
syndication agreement in place with a national MLS real estate data provider
We also confirmed the listings for her brokerage are displayed as traditional
re-sales, and are not shown as foreclosure or rent to own listings
Based on our conversation with L.R., we believe we have addressed her
concerns to her satisfactionHowever, per L.R.’s request, we have also sent
her an email and provided her an opportunity to advise us the details (such as
street address or MLS#) of any home listings she would like to have removed
from our siteWhile we believe our website provides sellers with valuable
exposure to a large pool of real estate buyers nationwide, we will be happy to
accommodate any listing removal requests
L.Ris welcome to contact us by phone or email if we can be of additional
service

Thank you for notifying us of Customer L’s experience. We appreciate the opportunity to research and respond to what has occurred with Customer L’s account.
Calibri, sans-serif;">According to our records, Customer L registered for an account on 3/26/16. Customer L agreed to be billed for the trial membership and each month thereafter until the account is cancelled. The Terms of Use and Pricing Information are clearly displayed on our registration page, and we require each member to check a box stating they have read and agree to the terms of use and pricing information, prior to registering the accountA welcome email is sent to every member upon registration, confirming the account is active, and provides the membership log on information to our site. It also includes the trial expiration date so the member will know when to cancel if they do not wish to be billed after the trial expiresWe do not show any correspondence from Customer L until we received this notification from the Revdex.com. Upon receiving notice of Customer L’s concern, our customer service manager contacted Customer L directly to explain the situation, however we were not able to reach her. We provided Customer L a full refund, and left a voice message for Customer L, encouraging her to contact us if she has any further questions or concerns. Because a full refund has been provided, we are confident that Customer L’s concern has been completely resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10308105, and find that this resolution is satisfactory to me
I did contact them via phone Mo agoMy cell # was changed recentlyn
Regards, *** ***

Another shady company with deceptive advertising practicesDon't waste your time filling out their info because it is 100% deceptiveI'm consumer Advocate Patrick M***We'll be exposing this company in one of our upcoming posts

Thank
you for notifying us of Customer G’s experience with our service. We
appreciate the opportunity to research and comment on what occurred with
Customer G’s account.
class="MsoNormal">Our
records indicate that on 2/24/Customer G registered an account with
us. All registering members agree to be billed for a trial membership and
then a monthly membership fee each month thereafter until the account is
canceled. The Terms of Use and Pricing Information are clearly displayed
on our registration page, and we require each member to check a box stating
they have read and agree to the terms of use and pricing information, prior to
registering the account. We require all members to provide their full
name, email address, home address, phone number and complete credit card
information when registering for an account.
Customer
G contacted our customer service department on 6/2/15. At this
point we verified with Customer G that the email address, home address,
phone number and credit card information we had in our system was
correct. Customer G stated the computer had been hacked, and that they
did not intend to sign up for our service
We
cancelled the account associated to Customer G and provided a full refund, in
efforts to resolve Customer G’s concern. We understand Customer G does
not wish to be contacted, however we sent an email stating the account had been
cancelled and that a full refund has been provided. We also left a voice
message with Customer G stating this information as well. We have
completely addressed Customer G’s concerns and feel confident this issues is
resolved

Thank
you for notifying us of Customer S’s experience with our website. We
appreciate the opportunity to research and comment on what occurred with
Customer S’s account.
"">
Our
records indicate that on 12/7/Customer S registered for an account and
agreed to be billed for a 7-day trial and each month thereafter until
the account is canceled. The offer terms, titled "Pricing
Information" are clearly displayed on our registration page, and we
require each member to check a box stating they have read and agree to the
terms of use and pricing information, prior to registering the account
Our
system does not show any correspondence from Customer S until 2/27/15. We
have an extensive tracking system that tracks all customer correspondence
including account registration and confirmed cancellation requests. We
show that Customer S called our customer service department on 2/27/and cancelled the
account using our automated IVR system, without speaking to a live
representative. Customer S had been billed the monthly subscription fee,
as agreed upon when she signed up for our service. No billing took place
after she cancelled the account on 2/27/
On 4/20/15, our customer service supervisor emailed Customer S confirming the account was cancelled on 2/27/15, and stated that a
refund had been granted for all monthly membership fees that had been charged
to her account
The
supervisor also called Customer S at the number listed to register the account,
but was unable to reach her We have honored Customer S's request so we consider this matter closed

Thank
you for notifying us of Customer K’s experience with our service. We
appreciate the opportunity to research and comment on what occurred with
Customer K’s account.
class="MsoNormal">As
Customer K states, she registered an account for our service on 4/17/and
agreed to be billed for a day trial membership and a monthly membership fee
each month thereafter until the account is canceled. The Terms of Use and
Pricing Information are clearly displayed on our registration page, and we
require each member to check a box stating they have read and agree to the
terms of use and pricing information, prior to registering the account
We do
not show any further correspondence from Customer K until she emailed our
customer service department on 7/16/to inquire about the cancellation of her
account. Customer K had disputed the charge directly with her bank on
5/21/15, causing the account to be cancelled at that pointCustomer K received
a credit for the monthly membership fee directly from her bank
Our
Customer Service Supervisor left Customer K a voice message on 7/31/
requesting Customer K contact us if she had any further concerns. We
believe we have completely addressed Customer K’s concern and would consider
this matter closed

Thank
you for notifying us of Customer O’s experience. We appreciate the
opportunity to research and respond to what has occurred with Customer O’s
account.
According
to our records, Customer O registered for an account on
2/17/2015. We did
not receive any communication from Customer O until 3/26/when she
contacted our customer support department via email. In this email,
Customer O stated she had cancelled the account the same day she signed up for
the trial. Please know we keep a robust tracking system that time stamps
all correspondence including account registration and confirmed cancellation.
We did not receive a cancellation at any time from Customer O. However,
upon receiving her email on 3/26/2015, we immediately cancelled her
account. We also refunded the $membership fee on 3/26/2015.
In our email back to Customer O, we stated the refund would post back to her
account within 1-business days.
Upon
receipt of this complaint on 4/7/2015, we called Customer O at the number
listed on the complaint but were unsuccessful. The voice mail box was
full and we could not leave a message. We also sent an additional email
trying to contact Customer O. This email confirmed that our system shows
the refund was successful, and should have been posted back to Customer O’s
account. We are confident this fully resolves Customer O’s concern

Thank you for notifying us of
Customer B’s experience, and allowing us the opportunity to investigate the
situation
","sans-serif""> According to our records, Customer B
registered for an account on 1/15/and agreed to be billed $for a 14-day
trial and $each month thereafter until the account is canceled. We
require all customers to provide their name, address, email, phone number, and
complete credit card number in order to register. Our billing terms of
service are clearly displayed when a customer registers for our website
service, and we also require the customer to check a box on our registration
page agreeing to the billing terms
We did not receive any cancellation
requests from Customer B until 1/29/when she cancelled the service via our
automated phone system. We understand that when the customer called
initially there was a long hold time. We apologize for this, and would
like to state that in the event a customer does not wish to hold, we offer
“Queue Callbacks”, which allows callers an opportunity to automatically receive
a callback when their position arrives in the queue, without needing to stay on
holdCallers can also enter an alternate number so they are not tied to
waiting on a work or landline phone for their callback. Also, we listen
and respond to all voicemails and emails within hours. According to our
records, Customer B was able to use our automated phone system on 1/29/to
cancel her account
On 1/30/2015, Customer B called our
customer service department and requested a refund. We explained we saw
no record of cancellation prior to the bill date but issued a courtesy refund
per her request due to the charge occurring so close to the cancellation
request. In this phone call, Customer B did state this resolved her
concern.
Upon receipt of this complaint from
the Revdex.com, we attempted to contact Customer B at the number listed on the
complaint but were unsuccessful. We left message confirming the refund
given per her phone call on 1/30/15. We have attempted again
to reach the customer on 2/9/to confirm this issue is resolved, but were
unable to reach herWe are confident the refund provided on 1/30/of $
resolves Customer B’s concerns

To summarize our conversation, your property was listed appropriately on our website,
Rentbeforeowning.com, as a For Sale By Owner. You confirmed you have previously listed your property in this manner, which is why RentBeforeOwning.com had your property listed this way. You mentioned that you received a couple of phone calls regarding your house being available as a rent to own… I believe this was due to your property appearing on the RentBeforeOwning.com website… and the customer assumed ALL properties are only Rent Before Owning… however this is not the case. This website does specialize in Rent Before Owning home listings, however there are all kinds of property listings including For Sale By Owner as well as foreclosures, etc.
Per your request we have removed your property from our data base. I am delighted that are satisfied with this resolution
Please “Reply All” to this email and confirm with Brent that you would like to have the complaint retracted
Most Sincerely,
B*** ***
Nations Info Corp

Thank you for notifying us of Customer K’s
experience with our service. We appreciate the opportunity to research
and comment on what occurred with Customer K’s account.
9.5pt;">As Customer K states, she registered an
account for our service on 6/1/and agreed to be billed for a trial
membership and a monthly membership fee each month thereafter until the account
is canceled. The Terms of Use and Pricing Information are clearly
displayed on our registration page, and we require each member to check a box
stating they have read and agree to the terms of use and pricing information,
prior to registering the account. Contrary to what Customer K states, the
box we require each member to check agreeing to the terms is NOT
pre-checked. The members MUST check the box themselves prior to
registering the account
Upon registration, every member gets a
welcome email, confirming the account is active, and provides the membership
log on information to our site. It also includes the trial expiration
date so the member will know when to cancel if they do not wish to be billed
after the trial expires
We see that Customer K contacted our
customer service department on 8/17/and spoke with a representative.
At this time the account was cancelled per the customer’s request
A full refund has been provided to Customer
K, and on 9/28/our Customer Service Supervisor contacted her to confirm that
her issue has been resolved, but were unable to reach her. We consider
this matter closed, as a full refund has been provided and we are confident
that we have completely addressed Customer K’s concern

Complaint:
I am rejecting this response because: Yes, I was aware of the cancellation within days and cancelled within that days via onlineTherefore, I should not have been charged at allAs soon as the charge hit my card, I disputed it which was on 4/not 5/I tried talking to someone there and was rudely treated and basically laughed atI don't wish to have any further communication with this company and just want my money back.
Also, Realtystore.com is their company as wellWhich they would see I cancelled that within the days also with no issues.
Regards,
S*** ***

I signed up (tsil***@gmail.com) for 7 days trial and cancelled promptly within 24 hours. However, they sneakily reactivated my membership and charged me $49.95 after two weeks. Most people walk away when these inconveniences happen since it's not worthwhile to pursue them for $50. This is exactly why these rogue vendors keep doing this. I will not walk away. I am preparing a legal action and collected enough evidence from multiple review sites including this one, and am getting ready.

I want a refund it only said on the registration part that it was only $1.00 but I see that it take almost $50.00 out of my account I want to cancel & get a refund I made sure I read everything correctly & still I only seen the 1.00 up charge this is a rip off! Then I tried to cancel it I was an automatic message then it hung up I am very upset at this point. Do better advertising before just saying it’s only 1.00 then charge them more than just that

Thank
you for notifying us of Mr. R’s experience with our service.  We
appreciate the opportunity to research and comment on what occurred with the
account associated to Mr. R. 
class="MsoNormal">On
5/17/15 an account was registered using Mr. R’ mailing address and complete
credit card information.  Please note that the mailing address provided to
the Revdex.com is the same mailing address used to register the account, however the
we believe it was Mrs. R that registered the account as it is under her
name.  We attempted to contact both Mr. and Mrs. R to discuss the account,
however were unable to reach them.
When
registering  for our service, we offer a trial membership for a nominal
fee and a monthly membership fee would occur each month thereafter until the
account is canceled.  The Terms of Use and Pricing Information are clearly
displayed on our registration page, and we require each member to check a box
stating they have read and agree to the terms of use and pricing information,
prior to registering the account.
We do
not show any correspondence from Mr. or Mrs. R regarding the account, however
our customer service supervisor refunded all fees to Mr. and Mrs. R.
We
believe we have completely resolved this issue and would consider this matter
closed.

I filled out my name and phone number but stopped short of giving credit card info. I am now being spammed by multiple unsolicted emails from lenders... : - (

We have contacted Customer M again today, 2/20/15, to be sure the refund of $298.60 has posted back to her account.  She confirmed the refund posted to her account yesterday, 2/19/15.  We are glad this situation has been fully addressed and resolved favorably.

Thank you for notifying us of Customer I’s experience. 
We appreciate the opportunity to investigate and clarify what has happened on
Customer I’s account.
 Customer I states in the complaint that they did not accept
the “free...

trial” and that the registration process was never completed. 
We believe that Customer I may be unclear about our account registration
process. In order for an account to be registered, we require all customers to
complete our registration page with name, email, phone, address, and payment
information.  We were able to locate a completed account registration in
our system that matches the information Customer I provided on this complaint.
 Secondly, our trial is not “free” as Customer I
states.  It is clearly stated on our registration page that the fee is
$1.00 for a 7-day trial, and $49.60 each month following until the customer
cancels the account.  In reviewing our records we found that the monthly
fee was attempted, but not completed for Customer I.  Therefore, there was
no billing to Customer I other than the $1.00 trial fee.
 Upon receiving this complaint on 3/17/15, we attempted to
contact Customer I at the phone number listed on the complaint to explain the
situation on the account in efforts to resolve the issue, but were
unsuccessful.  We can confirm Customer I’s account is completely canceled
and no monthly charges have ever gone through for the account. 
 We invite Customer I to contact our customer service
department for answers to any other questions. We will be happy to
assist.  We are confident this will fully resolve the customers concerns.

This is a scam! I cancelled my membership August2,2015. I received a confirmation email, stating Membership cancelled aNd that they will refund my money. At first, they dId. But then, they charged me again this week!!! I tried callinG, I Was placed on hold by the automated system and then disconnected. This happeneD several times!Needless to say, the charge is still on my account because I never could Speak with a live person!"