Rent Before Owning.com

This is a scam! I cancelled my membership August2,2015. I received a confirmation email, stating Membership cancelled aNd that they will refund my money. At first, they dId. But then, they charged me again this week!!! I tried callinG, I Was placed on hold by the automated system and then disconnected. This happeneD several times!Needless to say, the charge is still on my account because I never could Speak with a live person!"

Review: I was charged over several months on my MasterCard a service I did not sign up for or receive any type of service from this company. The total amounts to 298.00 that has been charged to my MasterCard.I have tried talking to them concerning the matter. I was told to file a refund complaint/request and given a fax number to send it to. The fax number is not a working fax number. I was given this number several times to use to no avail.Desired Settlement: Full refund of 298.00 .

Business

Response:

Thank

you for notifying us of Customer M’s experience. We appreciate the

opportunity to research the account and clarify what occurred.

On

8/18/2014, an account was registered using Customer M’s name, email, phone number,

mailing address and credit card information. Please note that the email

address and phone number provided on this complaint are identical to the ones

used for the registration of the account. For all registrations through

our website, each customer must agree to be billed $1 for a 7-day trial and

$49.60 each month thereafter until canceled. We display our billing

protocol on our registration page and require all customers to provide personal

information including name, address, phone number, email, & complete credit

card information. We also require all customers check a box stating they

have read and agree with our Terms of Use. All charges made by our

organization must be authorized by fully completing the registration page, checking

the box stating you have read & agreed to terms of use and clicking the

“Join Now” prompt. In addition, when a customer registers, we do an

AVS and CVV check to ensure the customer information submitted matches the

information on file with the issuing bank. For this account, we had an

exact match for both the address and CVV.

Upon

creation of the account, an email confirmation was sent to this same email

address confirming the account was active and would be billed if not

cancelled. This email also provides the specific date the trial ends and

gives detailed instructions on how to cancel the account. We

maintain accurate system documentation including time stamps on all forms of

communication regarding registration and cancellation. We did not receive

any cancellation request from Customer M until 2/7/15.

When

Customer M called our customer service department to inquire about charges on

2/7/15 we immediately canceled the account, explained how registration

occurred, and confirmed with Customer M that all registration information was

accurate.

Customer

M states she sent a fax was requesting a refund after her conversation with our

customer service on 2/7/15. We researched information regarding our fax

number and found out that there was an outage with our fax provider, which may

have lead to us not receiving Customer M’s refund request. We

apologize for this inconvenience. The fax number has been tested

and is in working order.

Upon

receiving this complaint, we attempted to contact Customer M on 2/17/2015 at

the number listed on the complaint but were unsuccessful. In

efforts to resolve this complaint, we have refunded all charges from our

company totaling $298.60. We are confident this fully resolves Customer

M’s concern.

Business

Response:

We have contacted Customer M again today, 2/20/15, to be sure the refund of $298.60 has posted back to her account. She confirmed the refund posted to her account yesterday, 2/19/15. We are glad this situation has been fully addressed and resolved favorably.

rentbeforeowning.com uses shady tactics and is reluctant to disclose information regarding even the most basic terms of their service. Please read the chat below and make your own decision as to the ethics of this company. I personally will never be doing business with them. [redacted] Says: Hey, don't leave! I can offer you $25 from Restaurant.com if you sign up for a Full 7-days worth of access to our rent-to-own database - for only $1, CLICK HERE to get started!

[redacted] Says: Your gift card is good at over 15,000 restaurants. You can use it to celebrate finding your dream home!

[redacted] Says: Just type 'Hi' or 'Hello' in the space below to let me know you are there.

You: how much is the service?

[redacted] Says: We are able to offer the trial period of seven days for only $1, PLUS a free $25 dining gift card from Restaurant.com. That's how confident we are that this can work for you. Would you like to give RentBeforeOwning.com a try?

You: How much does the service cost per month?

[redacted] Says: We do this providing information and listings you won't find at ordinary real estate sources (e.g. realtor websites). This exclusive information includes Rent-To-Own, Foreclosures, REO bank-owned property, Government-owned homes, auctions, Pre-foreclosures, rent-to-own/owner-financed, and FSBO listings.

[redacted] Says: We get this information by purchasing, aggregating and filtering data from hundreds of other sources including the government, tax assessors, county records, past transaction data, asset managers, neighborhood reports, homeowners and banks.

You: How much does a subscription to the service cost?

Linda Says: This limited time 7-day trial for only $1 and a free $25 dining gift card from Restaurant.com is only available through this chat. Don't hesitate, because this offer may not be available tomorrow.CLICK HERE to get started!

You: Is there a reason why you will not tell me the cost of the service?

[redacted] Says: Rent-to-own has allowed THOUSANDS of other people to purchase their dream homes much quicker and often at far below market value!RentBeforeOwning.com makes finding these treasures easy... And you can CLICK HERE to try it for 7-days RISK-FREE!

You: How much does it cost after the 7 day trial period?

[redacted] Says: If you should decide to keep your membership beyond the 7 day trial, the monthly membership price is $49.00.

You: Can it be cancelled at any time thereafter?

[redacted] Says: We get this incredible, exclusive information by purchasing, aggregating and filtering data from hundreds of sources. But don't take my word for it, check it out yourself for just $1! JustCLICK HERE now!

You: Can it be cancelled at any time thereafter?

[redacted] Says: This is a 100% RISK-FREE trial. You cancel through the website, by phone, or by email at any time during the trial period with no further obligation. And for a limited time, we are able to offer you a free $25 dining gift card from Restaurant.com - Our free gift to you, just for trying our service. That's how confident we are in the service we provide. Would you like to give the $1 trial a shot? CLICK HERE now!

You: Can the subscription be cancelled anytime or is there a term to the subscription?

(At this point "[redacted]" ends the chat)

[redacted] Says: For additional questions or customer service please call us toll-free at [redacted].