RenuvaDerm

Customer signed up for our day trials of reuvaderm skin and eye via our websiterenuvadermskin.com and renuvadermeye.com respectivelyAs you can see, both sites fully disclosure all terms and conditions twice, with the customer opting in by selecting the check box agreeing to the terms of the offer the customer was shipped a new monthly product of each since signing up on 3/26/we have checked all order notes and all customer service incoming call history and the only contact from this customer was on 2/1/At that point we stopped the subscription per the customer' request We have proof of these incoming recordsRegardless, we retain a day money back guarantee In light of this situation, we will refund the two most recent charges per that guarantee even though it is outside of that day window and the customer will not be asked to pay for shipping nor return those products Additionally, we will go above and beyond our guarantee and refund the two charges prior to that In summary, we will provide total refunds, charges for January and December.We maintain our position that we cancelled when contacted by this customerWe take great pride in customer satisfaction and always uphold the terms of the offer We recomend that customers read carefully before entering in the program if they do not like the timely delivery of our quality product monthly as many of happy customers do thanks Customer Service

Revdex.com: They are lying, there was NO Paperwork included in the shipmentThey also never told me not to return the 2nd shipment, another liePlease, if you are unable to shut them down could you at least get them to change their policy on daysThat is too short a time frame if I am trying out a product to determine if I would like to continue using it Also there are delays in mailFor them to just plop $worth of charges on someone's credit card with days is extreme (but this is what scam artists do) Another thing that would be nice to see if this scamming company can not be shut down is for them to advertise the price of their productInterestingly enough, I found this trial ad on [redacted] , where I was searching for a new product to replace the one I love that is too expensive If you search [redacted] specifically for this product, it is being sold for less than the $and $that they charge customers caught in their deceitful scam ad I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI will wait for the refund Thank You for your assistance Regards, [redacted]

To whom it may concern, Thank you for mediating this consumer complaint from our customer: Ms [redacted] K [redacted] , ID: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.renuvadermskin.com?According to Ms [redacted] account, the only contact that we received from her was through an email that we received on 9/11/We issued a cancellation to her subscription to avoid any additional charges or shipments, and advised her to contact our offices directly so we could address the issue with the charges that incurred on her accountOur terms explain that in order to return the product, you would need to contact our offices directly in order to receive a return authorization number (RMA)As of 9/21/2015, we have not received any direct contact to our offices from Ms [redacted] ??Considering the current circumstances, we would like to come to a resolution regarding the complaint and issue a total refund in the requested amount of $as of todayThe refund will take to business days to reflect within the accountAs for the shipment, please keep the product as complimentary to avoid having to pay for the postage costsPlease relay this message to our customer, and feel free to let us know if you should have any questions.Sincerely,RenuvaDerm Skin CareCustomer [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY]The bank has returned the money to my account but the business lied when they said that they did not hear from me in the time frame allowed Since the products were shipped from California to Ohio, I did not receive them for days and days after that, the company charged my credit card As soon as I saw the charge, I notified the bank of my dispute and called the company I spoke with a man named Joe and he told me that since I had filed a dispute with the bank, that the company would not help me However, the bank has returned the money to my account after hearing from the company I am not satisfied with this company because they could have informed me that there would be additional charges and they did notThank you for your assistance in this matter Regards,e [redacted] A

To whom it may concern, Since we've confirmed that the dispute has never been filed, our company has issued a refund in the requested amount of $Please allow to business days for reflect within their account and contact our offices should there be any further concernsSincerely, RenuvaDerm Skin Care Customer Service [email protected]

customer signed up for our day trial @ www.renuvadermskin.com per the terms of the offer agreed to, customer had days from order date to call and cancel before being enrolled in our autoship program and being charged for the bottles sent Customer did not call resulting in the referenced chargesHowever, in an effort to resolve this request we have refunded both charges in fullthanks

To whom it may concern,Thank you for mediating this consumer complaint from our customer: Ms [redacted] , ID: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.renuvadermskin.comOnce a customer confirms there order through our systems, a confirmation is sent via email, which is not included within the contents of the packageFurthermore, the trial offer entails that a one month supply of the product will be provided within the original shipment.??We understand our customer's concerns, however, at this time, Ms [redacted] has mentioned that they have attempted to dispute the charge, and thus, we are unable to provide a refund in the amount of $as requestedTheir credit card company will determine the legitimacy of the claim and be able provide any refunds as necessary.?Please relay this message to our customer, and feel free to let us know if you should have any questions.Sincerely,RenuvaDerm Skin CareCustomer [email protected]

To whom it may concern,Thank you for mediating this consumer complaint from our customer: Ms [redacted] , ID: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.renuvadermskin.comMs [redacted] mentioned that they were unable to contact our company due to not being able to locate our contact information, however, with every shipment that we process, we include our customer service contact information which is also located on the product itselfNevertheless, we feel for our customer concerns, to which we will be issuing a total refund in the amount of $This amount should reflect on their account within business daysPlease forward our our message to our customer and feel free to let us know if you have any other questions or concerns.Sincerely,RenuvaDerm Skin CareCustomer [email protected]

Revdex.com:They are lying, there was NO Paperwork included in the shipmentThey also never told me not to return the 2nd shipment, another liePlease, if you are unable to shut them down could you at least get them to change their policy on daysThat is too short a time frame if I am trying out a product to determine if I would like to continue using it Also there are delays in mailFor them to just plop $worth of charges on someone's credit card with days is extreme (but this is what scam artists do) Another thing that would be nice to see if this scamming company can not be shut down is for them to advertise the price of their productInterestingly enough, I found this trial ad on [redacted] , where I was searching for a new product to replace the one I love that is too expensive If you search [redacted] specifically for this product, it is being sold for less than the $and $that they charge customers caught in their deceitful scam ad I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI will wait for the refundThank You for your assistance Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

To whom it may concern,The complaint has no information as to how we will be able to come to a resolutionPlease provide us with more information so we may better assist in regards to the matter.Sincerely,RenuvaDerm Skin CareCustomer [email protected]

customer has been in contact with our customer service staff charges have already been refundedthanks

customer called in with bank we refunded both charges as we promisednotes from customer service: 2/16/03:55pm - Agent - cci with bank on line said they closed the dispute issued refund

To whom it may concern,Thank you for mediating this consumer complaint from our customer: Ms [redacted] M [redacted] , ID: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.renuvadermskin.comAccording to Ms [redacted] , her original shipment was not received until after the day trial period, however, the tracking information provided by the official USPS indicates that the shipment was received within days of the original order date of 6/2/You may be able to confirm the tracking details at the official USPS website at www.USPS.com, with the original tracking number [redacted] Furthermore we did not receive any correspondence regarding any issues with their original shipment.We include our customer service information within the contents of every package, which is also listed on the product itselfAdditionally, we send out an email confirming the customers order which also includes our direct customer service line which operates days a week.??Ms [redacted] was issued a full refund on the latest charges since we offer a day return, and also did not require Ms [redacted] to return the productHowever, in an effort to resolve the matter, we will be issuing a total refund in the amount of $as requestedThe refund will take to business days for the funds to reflect within their account.Please relay this message to our customer, and feel free to let us know if you should have any questions.Sincerely,RenuvaDerm Skin CareCustomer [email protected]

Greetings, The tems of our offer are clearly disclosed at Renuvadermskin.com The customer agrees to the terms of the trial offer by selecting the check box and entering their payment info We offer a day trial with the option to cancel anytime during that period to avoid membership enrollment/ charges However, we would refund this charge to resolve this complaint but customer has stated they have filed a dispute with the bank At that point, the bank withdrrwals the funds from us In addition, the charges only incurred one time for each product ordered and on future billings have been cancelledUnfortunately we will have to deal with the bank from this point on as the customer has involved them in the dispute process Thanks, Customer Relations

To whom it may concern, Thank you for mediating this consumer complaint from our customer: Ms [redacted] *** , ID: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.renuvadermskin.comAfter reviewing Ms ***'s account, we did receive word from our customer in regards to their request to be refunded, which was fulfilled when we authorized the return, however, we had a technical difficulty within our systems which allowed the subscription to recurWe apologize for the inconvenience, therefore, will be issuing an immediate refund in the amount of $electronically and a check for the remaining charges that incurred past their original cancellation in the amount of $The electronic payment will take up to business days to post within their account and the check could take up to weeks to process and be received.??As for the shipment charges, the product was sent as requested by the customer which paid for the postage through USPSWe will not be able to refund these charges, however the customer may keep the product that was mistakenly sent to them as a courtesy from usPlease relay this message to our customer and feel free to let us know if you have any other questions or concerns.??Sincerely,RenuvaDerm Skin CareCustomer [email protected]

To whom it may concern,Thank you for mediating this consumer complaint from our customer: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.renuvadermskin.com The customer contacted us regarding her dissatisfaction of the monthly charges that were made to her account and requested a refund As per our T&C, A customer may receive a refund on any shipment that is post dated within days of it's original order date, so long as the product is returned to our facilities with an issued RMAWe understood the customers concerns, to which we refunded the most recent charges and allowed for the customer to keep the product to avoid the prolonged return processUnsatisfied, Ms [redacted] attempted to reach our offices once again to receive a refund on the remaining chargesDespite the terms of the agreement and in an effort to completely satisfy the customer, we issued a full refund on their account.Please relay this message to our customer, and feel free to let us know if you .Sincerely,RenuvaDerm Skin CareCustomer [email protected]

To whom it may concern, Thank you for mediating this consumer complaint from our customer: Ms [redacted] , ID: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.renuvadermskin.comAccording to our records, the earliest and only contact Ms [redacted] made with our company was on 7/21/to which the product had already been shippedOnce a package reaches transition, we unfortunately would not be able to stop shipment, however we did issue an immediate cancellation to Ms [redacted] s account.??We feel for Ms [redacted] 's concerns and would like to come to resolution by issuing a full refund on all of the charges that incurred past the original shipment, totaling in the amount of $The refund will take to business days to reflect within their account.?Please relay this message to our customer, and feel free to let us know if you should have any questions.Sincerely,RenuvaDerm Skin CareCustomer [email protected]

To whom it may concern,Thank you for mediating this consumer complaint from our customer: Ms [redacted] , ID: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.renuvadermskin.com?According to the tracking information provided by USPS, we sent the shipment the following day as expected, however the shipment was delayed through it's transition due to an automated forwarding that was placed on the addressYou may be able to verify this information by going to the official USPS website at www.USPS.com with tracking number # [redacted] ?Unfortunately since Ms [redacted] did not contact our offices regarding the issue with the shipment, the charges incurred within her account prior to when the product was receivedWe understand that Ms [redacted] is not satisfied and and thus we will be issuing a total refund for the remainder of the charges that incurred after the trial period in the amount of $as of todayPlease allow to business days for the funds to reflect within their account.Please relay this message to our customer, and feel free to let us know if you should have any questions.Sincerely,RenuvaDerm Skin CareCustomer [email protected]

To whom it may concern, Thank you for mediating this consumer complaint from our customer: Ms [redacted] A. [redacted] , ID: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.renuvadermskin.comOur terms clearly state that we will refund any auto shipments within a 30 day period, regardless if the product comes back tampered. However,? according to our records, Ms [redacted] contacted our offices stating that she had already filed a dispute for the charges that incurred and thus we were unable to authorize the return.?Ms [redacted] has disputed an amount that does not match our records. The underlying issue could be due to multiple accounts created for our trial of**r with separate credit cards, which is not permitted. However, the charges that are connected to available information within the complaint has been refunded by our customers credit card company and the chargeback processors. If there are additional charges that Ms [redacted] , has not been refunded for, she would need to contact her credit card company to settle any further disputes.?Please relay this message to our customer, and **el free to let us know if you should have any questions.Sincerely,RenuvaDerm Skin CareCustomer [email protected]