RenuvaDerm

Revdex.com: I have reviewed the response and agree, however my card was charged twice and I only received credit for one bottle and only received one bottle of product which has been returned to the senderWhat about the other charge to my card? Regards, [redacted] ***

To whom it may concern,Thank you for mediating this consumer complaint from our customer: Ms [redacted] , ID: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.renuvadermskin.comAccording to our records, the earliest and only contact Ms [redacted] made with our company was on 7/21/to which the product had already been shippedOnce a package reaches transition, we unfortunately would not be able to stop shipment, however we did issue an immediate cancellation to Ms [redacted] s account.??We feel for Ms [redacted] 's concerns and would like to come to resolution by issuing a full refund on all of the charges that incurred past the original shipment, totaling in the amount of $The refund will take to business days to reflect within their account.?Please relay this message to our customer, and feel free to let us know if you should have any questions.Sincerely,RenuvaDerm Skin CareCustomer [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] They also charged my credit card on January 15, according to my credit card company Chase Bank is also investigating these charges I spoke to their customer service person only once and he did not say that credit would be issued They are very sleazy and I have made a formal complaint to the Federal Trade Commission as to their advertising

To whom it may concern,Thank you for mediating this consumer complaint from our customer: Ms [redacted] , ID: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.renuvadermskin.comWe feel for our customer concerns, however, upon reviewing Ms [redacted] 's account, her earliest contact with our company was made after her trial had recently expired, to which the charges were already posted within her accountThe additional shipment Ms [redacted] was requesting to cancel has yet to be created within our systems.?We have thousands of customers who use our product daily and very rarely does our product ever cause a detrimental reactionOur customer service is trained to offer appropriate suggestions regarding proper application of the product, since a common side effect of overuse can lead to irritation and redness of the skinMs [redacted] was offered incentives which included a free of charge voucher on her account and an extension which was accepted and was advised to contact us within her extension if she no longer wished to continueHowever, in an effort to come to a resolution and to completely satisfy our customer, we will be issuing a full refund on the charges as requested in the amount of $This should reflect on their account within business days.?As for our customer service phone numbers, we have two separate lines to make it easier for the customers navigate since not all of our customers purchase both of our productsPlease relay this message to our customer and feel free to let us know if you have any other questions or concerns.??Sincerely,RenuvaDerm Skin CareCustomer [email protected]

To whom it may concern,Thank you for mediating this consumer complaint from our customer: Ms [redacted] *** , ID: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.renuvadermskin.comAfter reviewing Ms ***'s account, we did receive word from our customer in regards to their request to be refunded, which was fulfilled when we authorized the return, however, we had a technical difficulty within our systems which allowed the subscription to recurWe apologize for the inconvenience, therefore, will be issuing an immediate refund in the amount of $electronically and a check for the remaining charges that incurred past their original cancellation in the amount of $The electronic payment will take up to business days to post within their account and the check could take up to weeks to process and be received.??As for the shipment charges, the product was sent as requested by the customer which paid for the postage through USPSWe will not be able to refund these charges, however the customer may keep the product that was mistakenly sent to them as a courtesy from usPlease relay this message to our customer and feel free to let us know if you have any other questions or concerns.??Sincerely,RenuvaDerm Skin CareCustomer [email protected]

To whom it may concern,Thank you for mediating this consumer complaint from our customer: Ms ** A***, ID: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial,
our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.renuvadermskin.comOur terms clearly state that we will refund any auto shipments within a day period, regardless if the product comes back tamperedHowever,? according to our records, Ms *** contacted our offices stating that she had already filed a dispute for the charges that incurred and thus we were unable to authorize the return.?Ms *** has disputed an amount that does not match our recordsThe underlying issue could be due to multiple accounts created for our trial of**r with separate credit cards, which is not permittedHowever, the charges that are connected to available information within the complaint has been refunded by our customers credit card company and the chargeback processorsIf there are additional charges that Ms ***, has not been refunded for, she would need to contact her credit card company to settle any further disputes.?Please relay this message to our customer, and **el free to let us know if you should have any questions.Sincerely,RenuvaDerm Skin CareCustomer [email protected]

Mrs*** signed up for our 14-day trial for two of our productsOur website states at the time of ordering, the terms of the offer, which include a monthly auto ship of the products if not cancelled within the trial period of daysWe have many customers who enjoy the timely, discrete
delivery of our quality product to their door step monthly.Mrs*** contacted customer service on 07/22/and on 08/22/Customer service advised of how the program worked and attempted to provide discounts on monthly shipments for the product offered, which Mrs*** declinedCustomer service proceeded to cancel the subscription in effort to resolve the issue.Regardless of the fact that we disclose the terms of the offer, we want to resolve the customer’s request under the circumstances they may have overlooked the terms of the offerOn 09/11/we have refunded $196.93(all July charges) and they should appear as a credit on the card used account in 3-days depending on their card issuerIn summary, the customer has now the requested charges from our company fully refundedAlso, the customer will not receive any more products.We do not want any product returned, they are for the customer to keep and use if they so desire.Thanks

customer signed up for our
day trial via our website and did not call us before the trial period ended
to withdrawal, hence the charges per the terms of the offer that they
agreed to
by entering payment info and agreeing to our terms on our website.However,
in an effort to resolve this request we have refunded both charges in full

Hello, After I sent in the complaint because of Renuvaderm's
refusal to accept the return of the product, I received an email this morning in which they say they are going to refund the total amount(Minus restocking fee) (whatever that is)The restocking fee is not listed anywhereI would like to keep the complaint so that anyone else who gets taken in by their scam will also get their money refundedTheir online add does not mention a fourteen day period of time before you are charged a second amount for the productThere was no mention of this secondary charge anyplace on the add that I sawI just want them to list those charges up front so that the consumer will not be taken in by "sale" prices and think it is a good dealThank you so much for your speedy reply! *** ***

customer signed up for our day trial @ ***
We did not hear from the customer, per the terms of the offer, and they were enrolled in our autoship programcustomer sent back most recent shipment for a full refund per our day
money back gauranteeas a one time courtesy, we have refunded the larger $charge for the orders outside of that return policy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***
Thank you for all your persistence on my complaint to Renuva Derm. I just got an email that I will be refunded the money that was owed to me from the misleading information of the product. I truly appreciate everything!!!!Sincerely,*** ***Sent from my iPhone

To whom it may concern,Thank you for mediating this consumer complaint from our customer: Ms *** ***, ID: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our
customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.renuvadermskin.com/Our records indicate that Ms *** was authorized to return the product back for the refund, which was also processed immediately when we received her request for a refund on 6/14/However, we feel for Ms***'s concerns as we strive to make sure that every one of our customers are fully satisfiedTherefore, we have processed a refund for the remainder of charges in the amount of $This amount should reflect within to business days on her accountPlease Relay this message to our customer and feel free to let us know if you have any further questions.Sincerely,RenuvaDerm Skin CareCustomer [email protected]

To whom it may concern,Thank you for mediating this consumer complaint from our customer: Ms *** ***, ID:***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers
have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.renuvadermskin.comAccording to our records, Ms *** contacted our offices requesting their cancellation, however, we offered an incentive to discount their account and extend their trial period to a later dateThe offer was accepted and Ms *** was advised to contact us before the new trial end period, should she decide against continuing with the product.We have thousands of customers who use our product daily and very rarely does our product ever cause a detrimental reactionHowever, certain skin tones may be more sensitive to the active ingredients within our product, which in case you should seek a physician's consultation prior to the use of any over the counter treatmentsirritation is a common side effect of overuse which we would suggest reducing application, however, we would advise customer to discontinue use if the product would cause a rash.We feel for Ms ***'s concerns and would like to come to a resolution by issuing the refund in the requested amount of $as of todayThe refund will take to business days to post within their account. Please relay this message to our customer, and feel free to let us know if you should have any questions.Sincerely,RenuvaDerm Skin CareCustomer [email protected]

Customer signed up for our day trials of reuvaderm skin and eye via our websiterenuvadermskin.com and renuvadermeye.com respectively.As you can see, both sites fully disclosure all terms and conditions twice, with the customer opting in by selecting the check box agreeing to the terms of the
offer. the customer was shipped a new monthly product of each since signing up on 3/26/15.we have checked all order notes and all customer service incoming call history and the only contact from this customer was on 2/1/At that point we stopped the subscription per the customer' request We have proof of these incoming records.Regardless, we retain a day money back guarantee In light of this situation, we will refund the two most recent charges per that guarantee even though it is outside of that day window and the customer will not be asked to pay for shipping nor return those products Additionally, we will go above and beyond our guarantee and refund the two charges prior to that In summary, we will provide total refunds, charges for January and December.We maintain our position that we cancelled when contacted by this customerWe take great pride in customer satisfaction and always uphold the terms of the offer We recomend that customers read carefully before entering in the program if they do not like the timely delivery of our quality product monthly as many of happy customers dothanksCustomer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Response embedded:Customer signed up for our day trials of reuvaderm skin and eye via our website. renuvadermskin.com and renuvadermeye.com respectively.As you can see, both sites fully disclosure all terms and conditions twice, with the customer opting in by selecting the check box agreeing to the terms of the offer. the customer was shipped a new monthly product of each since signing up on 3/26/15.we have checked all order notes and all customer service incoming call history and the only contact from this customer was on 2/1/At that point we stopped the subscription per the customer' request. We have proof of these incoming records.MY WIFE CALLED TO STOP IT IN MAY THEY OBVIOUSLY IGNORED THIS REQUEST AND MORE PRODUCT CAME.NOT TRUE IN AUGUST MY WIFE CALLED AND GOT AN ADDRESS TO RETURN SOME PRODUCT AND CANCEL THE SUBSCRIPTION.THERE WAS NO CREDIT FOR THE RETURN AND THEY KEPT SHIPPING PRODUCT AND CHARGING FOR IT. Regardless, we retain a day money back guarantee . In light of this situation, we will refund the two most recent charges per that guarantee even though it is outside of that day window and the customer will not be asked to pay for shipping nor return those products. Additionally, we will go above and beyond our guarantee and refund the two charges prior to that. In summary, we will provide total refunds, charges for January and December.WE WILL TAKE THESE CREDITS BUT WE WANT MOREWE WILL ONLY BE HAPPY WITH CREDITS IN TOTALWe maintain our position that we cancelled when contacted by this customer. NOT TRUEWe take great pride in customer satisfaction and always uphold the terms of the offer. We recomend that customers read carefully before entering in the program if they do not like the timely delivery of our quality product monthly as many of happy customers do CREDITS TO OUR CARD AND WE WILL FEEL SOMEWHAT SATISFIED. *** ***

To whom it may concern, Thank you for mediating this consumer complaint from our customer: Ms *** ***, ID: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.renuvadermskin.comOnce a customer confirms there order through our systems, a confirmation is sent via email, which is not included within the contents of the packageFurthermore, the trial offer entails that a one month supply of the product will be provided within the original shipment.??We understand our customer's concerns, however, at this time, Ms *** has mentioned that they have attempted to dispute the charge, and thus, we are unable to provide a refund in the amount of $as requestedTheir credit card company will determine the legitimacy of the claim and be able provide any refunds as necessary.?Please relay this message to our customer, and feel free to let us know if you should have any questions.Sincerely,RenuvaDerm Skin CareCustomer [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern. Thank you for mediating this consumer complaint from our customer: Ms *** ***, ID: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Ms *** contacted our customer on 7/09/requesting her cancellation, however, our representatives are trained to offer suggestions and certain incentives in order to incline particular clients that may be interested in proceeding with our productUltimately, Ms *** declined all other options and we issued her cancellation as requested within the initial call.Please relay this message to our customer, and feel free to let us know if you should have any questions. Sincerely,RenuvaDerm Skin CareCustomer [email protected]

To whom it may concern,Thank you for mediating this consumer complaint from our customer: Ms *** ***, ID:***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our
customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.renuvadermskin.com?We understand our customer's concerns, however, at this time, Ms *** has specified that a dispute has been placed for the charge, and thus we are unable to provide a refund at this timeHer credit card company will determine the legitimacy of the claim and will be able provide any refunds as necessary.?Please relay this message to our customer, and feel free to let us know if you should have any questions.Sincerely,RenuvaDerm Skin CareCustomer [email protected]

customer signed up for
our day trial @ ***">
per the terms of the
offer agreed to, customer had days from order date to call and cancel before
being enrolled in our autoship program and being charged for the bottles sent
Customer did not call resulting in the referenced charges
However, in an effort to
resolve this request we have refunded charges in full
thanks