Republic Services, Inc.

Once again, I'm sorry for the misunderstanding, but per the contract you signed with [redacted], it's really out of our hands.

On 11/17/14, at approximately 10:50 am our driver called into dispatch to report that upon his arrival at the address he saw that the basketball hoop had been knocked down.  We in turn called the customer to report to them that it was like that upon our arrival.  On 11/18/14, the customer...

called back into the office and said he believed our driver was responsible for the damage and he wanted to be compensated.  Our Operations Manager went out to investigate and did not find anything to support this.  The complaint states there is blue paint matching our truck on the damaged pole.  Upon checking records for that date, we show the driver was in our truck number [redacted] which is a green body truck with a white cab.  This is a truck that came to us during a buy out of another company and has not yet been painted.  There is no blue paint on this truck.  We are denying this damage claim.

Credits for the July 31 and August 31 invoice were placed on the account on February 18,2015.  The account was also closed effective Sept 1, resulting in additional credits for all charges billed after September 1st.  A total refund request of $758.25 was processed and...

approved.  There was an error with the closed effective date of Sept 1st, resulting in charges for one day.  An additional credit of $46.82 will be processed today and an additional refund check will be issues along with the $758.25 to ensure the customer receives the full refund of $805.07.  The customer should receive the refund checks within the next week.We sincerely apologize for the delay in processing the customer's refund request.  This was something that should have been processed and mailed out at the beginning of March and the issue has been addressed with the employee.

Based on the on-scene investigation done, it was determined the line was lower than required by code. Wires sag over time or due to weather conditions. The type of truck used to service the location does not have equipment that extends above the truck, so the only way the truck could make contact with the wire is if it was low. The on-scene investigator reported that the tenant in the residence affected told him she saw the line snagged on the truck.
If the driver would have snagged the wires while dumping a container, Republic would have taken responsibility. In this case, the line owner, [redacted], is responsible for their line maintenance.
CCMSI does not have a recording of conversations with Mr. [redacted] and are not required to do so by law. Therefore we cannot comment on whether the CCMSI representative, Nancy D[redacted], was rude or not. The CCMSI file reflects the tenant told Nancy D[redacted] that she saw the line snagged on the truck, not any equipment extending from the truck. There was no recording of this conversation, so we cannot verify the allegation by Mr. [redacted].
CCMSI had contact with Mr. [redacted] in January 2016. He advised he no longer wished to communicate with CCMSI and that [redacted] and his insurance company took care of his damages. CCMSI terminated contact with Mr. [redacted].

We agreed to provide backdoor trash and recycling service at a reduced price to [redacted] We have been servicing the trash and recycling per our agreed terms. I do not feel that any credit or rebate is required.
 
Thanks
[redacted]
*

Do not use this company. They charge a cancellation fee (which is totally a scam because I am not in a contract) and have raised their prices by $5 over the last two years. It doesn't seem like much, but when taxes and other fees are based on the base price for service your bill keeps expanding exponentially.

We have reviewed the account. The customer did call in on 12/11/15, 12/24/15 and 12/31/15 to report that there recycle had been missed. The account was noted as to these calls and trucks were dispatched back out to service this customer. We have reviewed this location with our employee so...

there are no more issues in the future. Our supervisor also has this location for follow up over the next few weeks. We have also issued a $25.00 credit on the customers account for the month of December.

I have dealt with this company for the last 6 years since I bought my house. I have only had a couple problems with them in last 6 years (example driving thru my yard to empty our dumpster) until a few months ago when they decided they was going to take the dumpster I had ordered when I moved here and change it from a backward loaded dumpster to a front loading dumpster. They preceded to inform me that I was under contract due to automatic enrollment that I could not change companies. I then received a call today that they could not continue to provide me with at dumpster at all because they find it unsafe to back out of our driveway. This wasnt what I have been dealing with for the last 6 years. I did not ask for them to change my dumpster. that was all they companies doing. now I have to downsize to 2 trash cans which I have to drag to the road when I have 100% disabled. This is way I chose to pay more for a dumpster instead of trashcans since i'm unable to lift more than 15lbs for over the last 10 years. They also tell me if I don't like it I can choose another company to provide my services. which i'm still under contact for which I was informed a few months ago. How can they let themselves out of the contract but when I want out of it I have to pay for services for the 2 year term. This is one of the worst customer service experiences I have dealt with in my 36 years of life.

This is in reference to the Saline County Landfill in Arkansas,which is apparently owned by Republic Services.
The minimum charge rate of $43 per ton is an outrageous price for a pickup truck load weight of only 200lbs.
The curbside pickups do not allow anything not in the bin and special pickups for larger item is not available in my area.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

We contacted [redacted] and attempted to negotiate the removals fees associated with our costs as a company to send a truck out to collect the containers. [redacted] very politely refused to pay any amount for the removal service. We apologized for his inconvenience of these charges and...

that we would provide him with a courtesy credit for the $66.94 invoiced to him for the removals of the containers.

It is Republic Services commitment to be our customer's most valued servise provider. Given that, we are looking in to a resolution to this issue that is best for the customer and Republic Services. We will be working to provide important communication to the customer explaining what our...

process is and what can be expected from us to adhere to the agreement that is in question. We hope to retain this customer and continue providing service. What is important to Republic Services is the relationships we build with our customer base and a lasting legacy of customer service.

Called number listed and left a voice message for Joan to return my call regarding her complaint.  Account has been back closed and I am forcing the invoice today to have final invoice for [redacted]omorrow.

Attention Customers: Watch your bill carefully and don't expect fair treatment. We have been a customer of Republic Services waste services since 2010. During that period our bill incrementally escalated from a low of $61 to a current high of $119. However, my neighbor directly across the street maintained a bill of $60 for the same period. Shame on me for using auto pay and thinking it was only the cable company that practiced these deceptions for loyal customers. Resolution: They will price match my neighbors current rate but not refund past overcharges.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Hello Revdex.comYes they approached us with lower monthly charges $459.03 vs $726.07 - with difference of $267.04.  Right now we are paying to another company with exactly same service $245- per month.  My question is why did they keep  increasing price upto 325%. I have paid from 2006 to 2015 $43,048.09 In my opinion I would feel that they should refund the excess amount charged to us to close the case. [redacted]

This is a sampling of accounts in the near vicinity of
this account. All of the current accounts are billed the same or more as are
previous customer. We are not always the least expensive but pride ourselves on
our service. I am not sure what else I can
provide to prove our point. I had previously sent all of our notes and related
material for this account. I have to lean on my staff to keep good notes on the
accounts in order to provide the back up if needed. At this point we agree that
no more credits are due on this account.
Please let me know if you need
any further information.
Sincerely,[redacted]

For the third time this company has failed to pick up my trash. There is always an excuse, short of drivers, didn't see it. My trash is 10 feet from my neighbor, who has the same service. A week ago Monday I called to arrange a pick up for a couch, and paid them a $15 fee. They said it would be picked up that Saturday. Late Saturday morning I called and told them it had not been picked up. They did not know why he didn't take with my regular trash, which they took. The women told me it would be picked up as the driver returns to the shop and that s supervisor would call me, neither happened. I called at 8 am Monday morning and spoke to a supervisor and he assured me it would be picked today. At 5 pm another supervisor called and said not it will be picked up until Tuesday morning. I decided not to wait until tomorrow morning to voice my outrage, I had to vent. This kind of runaround is so unprofessional and unacceptable. The problem today is NO ONE is held accountable for their actions or should I say in- actions. I feel no customer, regardless of the company should have to be subjected to this kind of treatment. Finally there was never a mention of a small compensation,when you pay for services you do not receive. Thank you

[redacted] called in on 5.31 and was told of removal charges. She was also advised if she would like to return carts to office to avoid charge that she could as well.There was a formal complaint made that sales rep [redacted] was given and she cleared the removal charges from this account....

Customer was never charged any of the removal charges.Removals occurred on June 6th, 2014 by operations department at no charge. No money due on account and it is a cleared out closed account since June 1, 2014.Thanks.

Message from *. [redacted]:There is no balance on this account. It was credited off.  I have already called this customer and got voicemail.   I did call customer and left two message. Customer Information:[redacted]  [redacted]...

[redacted]
[redacted]Daytime Phone: ###-###-####Evening Phone: ###-###-####E-mail: [redacted].[redacted]

Customer Service Manager spoke with the customer and gave  an additional 5% off her current rate and set the terms at 12 month. Told the customer to set their cell phone for a follow up next year prior tocancellation date to discuss a new rate at that time. When customer...

returned the new signed agreement via e-mail she responded saying: Thank you and it was a pleasure working with you.