Republic Services, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Mr. [redacted] was visited at his office on Wed10/5/16 by his Account Manager, Kevin A[redacted], to review his credits that were previously applied to his accounts. Mr. [redacted] provided backup up receipts of payments for review.   His Acct Mgr is currently reviewing his open balances vs. his payment receipts.  
 
Follow-up meeting scheduled for 10/13/16 for resolution of dispute.
 
Robert S[redacted] Sales Manager

In reviewing Ms. [redacted] account at [redacted]., we did recognize your bankruptcy as soon as you notified us 6/9/2016, the delay initially was because we were not listed as a creditor on your bankruptcy. As a courtesy to you we reached out to Nevada Power 6/9/2016 and they...

were not able to supply us with the cut-off information because they said they could not go back farther than 2010. I reached out to them today and a Supervisor supplied me with the information that the service was off here from 4/1/08 -6/30/09. We are submitting a credit to be posted to your account for $188.61. The total balance due on your account at this time is $1853.04 this balance is for services provided from 10/1/12-9/30/16. the balance after the credit is applied will be $1664.43. I am willing to setup a payment arrangement to help you get this cleared up. Please call [redacted]

An email was sent to Mrs. [redacted] Monday February 9th at 12:52pm confirming the $36.00 balance had been sent to our accounting department to be credited from her account.  The email also stated that her new rate had been changed to $75.00.  The service agreement signed December 2014 is...

null and void and there will be penalties for cancelation of service other than the container referbish/removal fee that is assessed by all customers closing accounts..

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I am assuming that the line that reads "there will be penalties for cancelation of service other than the container referbish/removal fee that is assessed by all customers closing accounts" should read "there will be no penalties". 

Regards,

Hello, I called on July 26th in regards to this complaint as I did not received said check that the business was saying was going to be issued to me.  I was told that someone was going to follow up and get back to me.  It's been 2 weeks and I haven't heard back from anyone or have seen a check.  Can you please look into this for me? Thanks![redacted]

Tell us why here...The $35.00 late fee has been waived from [redacted] account and the customer signed a 3year service agreement on August 9th 2013 that guarentees the annual price increase not to exceed 8%.  [redacted] requested a copy of this agreement in September 2014.

Thank you for notifying us of the dispute.  Mr. [redacted] did indeed contact our office and request his last collection to take place on 6/13/16.  He had been invoiced for services through 7/31, as stated.
On the invoice, it clearly states: "If service is canceled during a billing...

cycle, the customer will remain responsible for all charges, fees and taxes through the end of the billing cycle. There will be no proration of billing, and the customer will not be entitled to a refund for the period between the notice of termination and the end of the current billing cycle."  Under this clause, there would be no refund due.  Additionally, there is a removal charge of $45.00 that should be paid upon closing an account.  He was informed that we could waive this fee if the new resident called to begin service.  Since this did not happen, removal fees would normally be assessed to the account, resulting in a balance due--not a refund.  We have sent trucks for a couple of weeks with no success at retrieving our containers.We would like to assure Mr. [redacted] that we will not be charging for the removals.  Those will be credited off of his account.  Additionally, against what was agreed to by the customer through his paying the invoice with the above wording, we will be refunding the full month of July--$39.25.  Please inform us if this resolution is not satisfactory.  Mr. [redacted] may also contact me directly at cl[redacted]@republicservices.com if he has any further questions regarding the matter.
Thank you again,
Carey L[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Hello,
I wanted to provide a response but your site is a little vague on how to do that.  However:  Some background on this complaint.  I contacted Republic Services, as they did leave a msg on my answering machine that their driver noticed my property, a basketball hoop, was damaged and dragged to in front of my mailbox; about a distance of 14 feet.  It is a big basketball hoop and was weighted down with water in the base.  There is blue paint on the rim of the hoop.I was put on the phone with the field supervisor, [redacted], and I explained what I knew.  He asked me what color was the paint on the hoop.  Being a former police officer and federal agent (years of law enforcement experience); I did not tell him the correct color.  I told him the paint was GREEN.  He said, "all of my trucks are BLUE."  I knew that because I had gone to their website.  I said all of them and he replied "Yes".  I then told him he should come by and see the damaged property. I told him I had intentionally misled the color Green but that he would fine BLUE paint on the rim.  I have pictures. He said he would.  I told him there was damaged amber lens cover and glass of some sort on the street from the vehicle that did the damage.  He said he would go and check his truck that night and see the hoop during the next day.  The next day, I noticed the lens cover was gone and all the shattered glass or plastic had been picked up.  The area swept clean of debris. The blue paint on the rim is still there.On Nov 21st at 14:40 hrs, I called the Republic supervisor, [redacted], who told me that his driver had said that [redacted],  the electric utility in Saint Louis, was on the street that day and it must have been [redacted].  I called [redacted].  [redacted] provided me with a written statement that they did NOT have any vehicles on my street or subdivision that day.  All the electric utlities are buried in my subdivision. There is NO contstruction going on in my subdivision for [redacted] to be there.I feel I have been misled and lied to about the damage, by Republic.  Why?  Because that would put Republic admitting to leaving the scene of an accident with property damage of $250 or more.  I am of the impression they are covering it up.  If you check their website, their trucks are blue.  The first supervisor reported to me all of his trucks in the area are blue.  The color of the paint on my property is the same color of BLUE as Republic's trucks . [redacted]'s trucks are not blue and they provided a written statement that they did not have any vehicles in the area, a direct rebuttal of the Republic's driver who told his supervisor that it was [redacted] who had caused the damage.  I do not believe Republic Services is being a good corporate citizen in this instance.  To me and probably to a reasonable person, their original statements of having only Blue trucks in the area and the paint color on my property, matching the color Blue of the their trucks,  and that NOW they tell a story that they have Green trucks from another company indicates to me, and is my opinion,  that Republic Services is not being truthful in this instance.  That is why I do not accept their explanation.  Also, I am customer of Republic Services. They pick up lawn waste in my subdivision on Mondays; which is when the property damage occured. Since this incident, the past 3 Mondays I have had items out for pick up and Republic's driver as failed to make the pick up.  The first Monday I thought nothing of it. I held onto it to the next Monday for pick up.  The second Monday, still my yard waste was left in the driveway.  I then called Republic Services, in my area, and they had a "special pick up" done for me on that Tuesday (an expense I am sure).  The next Monday had additional yard waste and still it was not picked up.  I left the yard waste for my regular Tuesday trash pick up and that driver had taken it (it was 4 corn stalks).  I have paid my bills for yard waste pick up and have not recieved the best of service, since this incident with my basketball hoop being damaged.Regards,[redacted]

I have spoken to the customer.  We had an error on our part that delayed the check being processed.  We are getting the check expedited to her current address.  Customer was satisfied with our actions and response.
 
Bill...

V[redacted]General Manager
Republic Services - Beaumont

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Baesd on an email request we received from this customer, we have credited any open charges on the account to ensure there is a zero balance going forward.  We have also determined that the "automated" collection calls made to this account we sent in error.  When the customer spoke with...

our Customer Service department on Tuesday 7/28/15, she was advised that the balance on the account was being credited and the account had been closed.  Due to a "door to door" campaign by a local competitor, our volume of removals has increased substantially; we are working to get the containers removed as quickly as possible

We are releasing [redacted] from the contract that was signed on 3/11/15 (copy of that contract attached) and no further charges will be due. Her account with Republic Services is closed effective 1/31/16 and no balance is owed on the account. The payment that was made on 2/4/16 covered the...

invoice dated 10/13/15. She will not receive any further collection activity or invoices from our company.

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted],Thank you for your time in our recent conversation to resolve your billing concerns regarding the service interrupt that was placed on your account as well as the late fees. Pursuant to our conversation I have remove the service interrupt charges and late fees bringing your invoice...

to a zero balance. I also had a billing schedule mailed for the remainder of the year for your reference. We will be following up with the customer service representative you spoke with as we discussed also so that we can assure that our customers our receiving the best possible customer experience while working on any billing dispute. I appreciate you taking time to speak with me and sharing your honest and valuable feedback. It is a crucial part of how we can continue to improve as a company to delivery the very best experience to our valuable customers. Please let me know if you have any additional questions or concerns and know you can always reach out to me directly at [redacted] Thank you again for working with us on this matter and allowing us to fully resolve your concern.Have a wonderful dayJ[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]

Regards,

Dolores Davis I still feel I should be offered some monetary contribution for all the hassle and aggravation that they put me through.

I have reviewed the response made by the business in reference to complaint ID [redacted]5, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I see Republic Services did not respond to my request for Outcome/Settlement- refund.Since Sept 20th 2010:My 36 month service agreement over payment amount was  $585.95For 22 months following the service agreement period I was overcharged $2357.40 (higher than I originally thought it was)I request that Republic Services reimburse total amount I was overcharged  $2943.35.I would like a service agreement that clearly states limits of price increases no more than inflation rates (1-2%) and only increases every 12 months.I would like month to month service so not to be held to a 36 month agreement if Republic Service raises their rates more than 5% or more frequently than every 12 months.

Regards,

I received a call from the business today, and the business is willing to resolve the matter.  However, there is an error in the accounting in the email I received from the business; the refund amount is understated.  I replied to let the business know about the error and am currently awaiting further communication from the business.

Better...

Business Bureau:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,