Resort Holdings

[redacted] Please sign all required documents so we may finalize your accountThat is the only remaining task to be completed; thank you Cordially, ***

We can agree to a 50% refund

These clients paid us to transfer of their properties for themWe were able to complete the first transfer with a few monthsThe 2nd transfer was stopped by their resort, [redacted] We have been working with our attorneys to get them to be more cooperative, but have been unable to get a response from themWe have not heard from this client in over a month and are still awaiting a response from [redacted] As we do stand by our 100% guarantee, the fees we charged for their second transfer will be refunded, a total of $2,will be mailed to them by the end of this week.%

I am haveing the same problem with resortbailout they will not respond to any e-mail or phone messageI have asked the status of my account after spending $1000s of dollar I think this is a proper question

Our commitment to our clients is always our number one priorityWe apologize about [redacted] an the miscommunication however the cost for services isnt negotiableWe are still waiting for your documents so we may finalize this, if we do not get the requested info notarized we cannot move forward as you know

Complaint: [redacted] I am rejecting this response because:1) I have been in contact with Resort Bailout Office every few weeks for the last two-three months, specifically speaking with ***, who informed me that Resort Bailout or Resort Holdings transferee had changed and they were waiting for a new person to come into the office to sign documents(going on for two months with this excuse)2) My contact details have not changed from the signing of contract, and numerous documents have been exchanged from resort holdings to myself over that time frame My last communication was recieved in January which stated they would be finalizing the transfer "soon".3) All my communications have been registered return reciept and every request from company has been responded to within days.4) My most recent attempts to call number provided goes to various extensions that do not pick up or no message feature Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I have called repeatedly and left messages No responseThey have an answering system and when I put in any extension no one picks up.Messages left are not responded to This is why I opened the complaint in the first place Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: This is a straight out Lie from the businessThey have never tried to resolve this matter since the credit dispute was awarded to themI would love to just fax them the paper work that they need to get this over withThey have never ever contacted me and said that they needed anything Don't you think I would cooperate with them because they were already paidwhy would I not get them what they wantThey have my $dollarsthey will not talk to me answer my calls or return any of the messages that I have left on the voice mail systemThis is down right rude and very bad business to blame meThey have my $now get them to finish the job I am sick and tired of all the games and sneaky stuff this business has doneIf you [redacted] their name you will see many of the same types of complaintsI have copies of people's complaints that are very similar to mineI paid them now I want them to finish there job or return my money $Please help me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: For a company that has been in operation for more than years I find it very unacceptable that you would suddenly be having issues with your mail room and not take any phones calls from [redacted] at the same timeAs I have stated from the the beginning I want my money returned because this company did not fulfill their part of the agreement Sincerely, [redacted]

Hello ***,
Thank you for uploading the documents, there was a confusion with the mail roomHowever, everything had since then been resolvedWe'd be happy to let you use our *** account so that you won't have to spend anymore moneyGo forward can you please communicate with our office with any issues you may have so that we can help youIt's imperative you call us prior to sending these documents, because it is now past days and all timeshare transfers are time sensitiveYour account is not in any jeopardy as this issue was no ones faultWe are looking forward to hearing from you soonCordially,
*** ***

Complaint: ***
I am rejecting this response because:
1) I have been in contact with Resort Bailout Office every few weeks for the last two-three months, specifically speaking with ***, who informed me that Resort Bailout or Resort Holdings transferee had changed and they were waiting for a new person to come into the office to sign documents(going on for two months with this excuse)
2) My contact details have not changed from the signing of contract, and numerous documents have been exchanged from resort holdings to myself over that time frame My last communication was recieved in January which stated they would be finalizing the transfer "soon"3) All my communications have been registered return reciept and every request from company has been responded to within days4) My most recent attempts to call number provided goes to various extensions that do not pick up or no message feature
Sincerely,
*** ***

we certainly do not have the lengthy history in these types of complaintsAs a matter of fact I believe we have a little confusion as you indicated that somebody was either buying or selling your unit for youwhen you signed on with our affiliate Resort bailout LLC you were sold the bailout
programthat program does not offer any sort of by back or rental nor does it offer any sort of resalewith that being said we have since discontinued the marketing of the bailout program as we now have new programs in its placehowever with that being said we still support the bailout program and would like to continue to support your transferwe know that the timeshare industry in general has many negative nuances howeverwe have a tremendous history with our satisfied clientsI would appreciate it if you would call our office Monday through Friday between the hours of a.mand p.mEastern Standard Time so that I may assist you in finalizing this account per our contractif the bailout program isn't the approach you would like to take there may be some other options that we could offer you however it all depends on your wants needs and qualificationplease get back to me as soon as possible so I may resolve your divestment of this liability

I have tried for over years now to get my timeshare issue resolved with this company E-mails are not answered, phone calls are not returned Sent a certified letter to company and no answer to that Last e-mail I received from them was on Tue, Dec 20:19:-stating "THIS ACCOUNT IS IN MY PRIORITY FOLDER! WE HOPE TO HAVE THIS COMPLETED BY DAYS ENDANDREW.L" Like I said above I have called, e-mailed to no availThey are sure pleasant with you and say they will help you but they have not helped me one bit except cause me mental anguish

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello ***, Thank you for uploading the documents, there was a confusion with the mail roomHowever, everything had since then been resolvedWe'd be happy to let you use our *** account so that you won't have to spend anymore moneyGo forward can you please communicate with our office with any issues you may have so that we can help youIt's imperative you call us prior to sending these documents, because it is now past days and all timeshare transfers are time sensitiveYour account is not in any jeopardy as this issue was no ones faultWe are looking forward to hearing from you soon.Cordially, *** ***

*** *** hired our company to transfer timeshares for himWe completed of the transfers almost immediatelyThe 5th transfer has been blocked by his resort in the *** *** and cannot be completed.
The portion of *** ***'s total fee associated
with the transfer of this final resort is $1,
We agree, after aggressively trying to transfer this last resort to refund *** *** the $1,he paid for this transfer
Once our refund is accepted a check will be issued within business days

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because: This business misrepresented themselves and processed falsehoods which was the only reason they have my money Like I said, if Mr *** had been upfront when I told him I was
not going to pay my maintenance fees I would have hung up the phoneAll he had to do was be honest and tell me if you are not going to pay your maintenance fees we cannot do a transferThere would have been no further conversation They have done absolutely nothing to even keep $of my money The supposed custom letters which were simply form letters which had my name and address added to them did not apply to my situation and still do not apply to my situation as I have not received any collection efforts from *** *** let alone had bad credit remarks from them on my credit report as the letters stated I feel strongly that they should refund my entire $as I have paid almost a year of interest on this money I would also like to have the address or telephone number of the owner of this company if I am unable to receive a full refund
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because:
I followed all instructions that were sent from the business. I received letters from all 3 credit bureaus rejecting the letter I sent per Resort Bailout's instructions. I have called and left a message to the supervisor [redacted] during business hours they stated in response letter and for one no one answered and two, my call was never returned til this day. The response from the business is not substantial and falsely stated. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:1) I have been in contact with Resort Bailout Office every few  weeks for the last two-three months, specifically speaking with [redacted], who informed me that Resort Bailout or Resort Holdings  transferee  had changed and they were waiting for a new person to come into the office to sign documents. (going on for two months with this excuse)2) My contact details have not changed from the signing of contract, and numerous documents have been exchanged from resort holdings to myself over that time frame.  My last communication was recieved in January which stated they would be finalizing the transfer "soon".3) All my communications have been registered return reciept and every request from company has been responded to within 7 days.4) My most recent attempts to call number provided goes to various extensions that do not pick up or no message feature.  
Sincerely,
[redacted]