Resort Holdings

Review: We signed an agreement with RESORT HOLDINGS, we spoke to [redacted], over a year ago to end the time share contract requirements of annual taxes and maintenance fees we have to pay to [redacted]. They gave us a money-back guarentee they could acomplish this. Customer #[redacted] We have been very patient for over 12 months waiting to hear from them that this has been acomplished. They not only will not call us to give us a progress report, they won't answer our calls.We gave $2,125.00 up front in good faith. On our last contact we were told we would get our money back, since your representative said you were having trouble with [redacted] and were unable to discontinue our contract with them We are retired, and on a fixed income. We have been deceived! Is this FRAUD? We think so.We want our money back. I see no other course but to notify The Revdex.com, the [redacted], and TUG. I am sending them all a copy of this letter. Maybe then you will return my calls.[redacted]Desired Settlement: REFUND $2,125.00

Business

Response:

These clients paid us to transfer 2 of their properties for them. We were able to complete the first transfer with a few months. The 2nd transfer was stopped by their resort,[redacted]. We have been working with our attorneys to get them to be more cooperative, but have been unable to get a response from them. We have not heard from this client in over a month and are still awaiting a response from [redacted].

Review: Initial contact with this company to transfer the timeshare with [redacted] was in July, 2013. I paid ~$2500 for this service. It is still not resolved. After multiple phone calls with multiple different people, I am still in the dark as to the reason this is not completed. The time to complete this is excessive. I completed all of my requirements in a timely manner and do not feel this is an appropriate timeframe to resolve this issue. My ask is to get this completed with in the next 60 days which is more than reasonable given the time that has already passed for this service. If it cannot be completed I want a full refund!Desired Settlement: My ask is to get this completed with in the next 30 days which is more than reasonable given the time that has already passed for this service. If it cannot be completed I want a full refund! I plan to retain counsel and pursue damages for the time lost with the timeshare points lost due to pending "transfer" that never occurred and breech of contract.

I am haveing the same problem with resortbailout they will not respond to any e-mail or phone message. I have asked the status of my account after spending $1000s of dollar I think this is a proper question.

Review: In March of 2015 we were contacted by Resort Holdings to see if we were interested in transferring our Timeshare.

After checking the Company out we decided to contract them for their service. Everything went along very well at first and we were happy with the way things were going...until it came to one of the final stages of the transfer. On May 11th we received a letter from Sarah D[redacted] indicating our next steps. We followed the steps but since then we have been unable to get in touch with anyone at Resort Holdings. We have called Resort Holdings just about every day for the past 3 to 4 weeks and left messages, for them to contact us. I have sent emails to every email address ever given us at Resort Holdings (which is to 5 different people) at least 2 or 3 times but still no contact from their office. One time about a week or so ago Jeff G[redacted] answered the phone and gave us some info that seemed to be incorrect and told us to call back if we had any problems. About an hour later we tried calling back and there was no answer once again and we received the usual answering machine message. My problem is that we need direction for the final stages of the process. It appears they have an original document that we need to send to the court for the final transfer.

I read another complaint from 8/24/15 which is exactly the same as ours. When Resort Holdings states that their office is open 10 to 5 each weekday and will take calls they are not telling the truth.

I really don't understand why, when the process is so close to being finished, they abandon the client.Desired Settlement: We want the company to contact us and give us direction so the job can be finished.

Review: Contracted with Resort Holdings to transfer my timeshare April 15, 2015.

Went through all procedures to set up the transfer of said property.

The final step is to send the transfer fee to the resort and complete transaction.

However I have called many times to get status but receive no response.

The person handling my transfer is Sarah D[redacted]. All calls are now being answered

by machine and when routing to any extension no one picks up.

I've invested a good deal of money in this process.

If this company is as reputable as they say then for courtesy and professional standards

they can return my calls.Desired Settlement: Compel the business to at least return my calls.

Business

Response:

Our offices are available Monday through Friday 10 am to 5 pm est. We would be happy to assist you by calling [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I have called repeatedly and left messages. No response.

Review: I paid this company $2000.00 dollars on March 24, 2014 to get me out of my time share. I told the lady that I spoke to that my dues were due in April, she ([redacted]) told me "then lets get this going and get you out of this contract". I agreed and paid them the $2000.00 dollars, after speaking to one of the owners he advised me that I had to pay my dues, I explained to him that [redacted] said I did not have to in a recorded conversation on the phone and he told me that I signed the contract already. Their contract is very confusing and misleading. So after this I immediately called my credit card company and disputed the charge. The credit card company said that I signed the contract so they could not help me. I called Resort [redacted] back several times and every time I told them my name they said hold on and put me into voice mail. I have left at least 6 to 10 messages with no return phone calls. I feel that they stole my money and did not complete their end of the contract, The took my $2000.00 dollars and did nothing for me. If you [redacted] their name (resort [redacted]) you will see many complaints about them.Desired Settlement: I would like them to finish there job and get me out of my time share or give me my $2000.00 dollars that they charged me and still have

Business

Response:

This client's account was suspended when he submitted a chargeback through his credit card company. After going back and forth with them for months the dispute was awarded in our favor.

Review: I contacted this company to buy a time share that my husband and I own in [redacted]

I sent to them over 3,000.00 to cover the fees and title searches. On July 10th, 2015 my daughter sent to them by [redacted] as they had suggested we do a quick deed of sale and the power of attorney. These docs were to arrive in Ct on July 14, 2015. When my daughter checked on the status that night it said the package was undelivered because of the company moving. My daughter contacted them and they said they had not moved. She then call the [redacted] office where the docs were shipped from. They then called [redacted] tried to call Resort Bailouts but they refused to take any calls. The doc are being returned to the local [redacted] office. No other contact has been made from Resort Bailout.Desired Settlement: All of my money returned since they failed to complete what they said they would do which was to help me sell my time share. All of my personal information returned to me to insure my personal information has not been compromised. No negative marks on my credit reports because of this .

Business

Response:

we certainly do not have the lengthy history in these types of complaints. As a matter of fact I believe we have a little confusion as you indicated that somebody was either buying or selling your unit for you. when you signed on with our affiliate Resort bailout LLC you were sold the bailout program. that program does not offer any sort of by back or rental nor does it offer any sort of resale. with that being said we have since discontinued the marketing of the bailout program as we now have 3 new programs in its place. however with that being said we still support the bailout program and would like to continue to support your transfer. we know that the timeshare industry in general has many negative nuances howeverwe have a tremendous history with our satisfied clients. I would appreciate it if you would call our office Monday through Friday between the hours of 10 a.m. and 5 p.m. Eastern Standard Time so that I may assist you in finalizing this account per our contract. if the bailout program isn't the approach you would like to take there may be some other options that we could offer you however it all depends on your wants needs and qualification. please get back to me as soon as possible so I may resolve your divestment of this liability

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Sincerely,

Business

Response:

Hello [redacted],

Review: I was contacted by a Jeff G[redacted] who could get us out of our unwanted and unused Time Share. He was the owner of Resort Holdings, [redacted] in [redacted], Ct. He had all our information about the T/S in [redacted], and could have us free from the burden that this has placed on us, over the years. All he needed was our credit card number and things would be finished with our T/S, in just a few weeks. Mr. G[redacted] was given over $4000.00, and had Emily P[redacted] send off three notarize letters to clear us of this unwanted burden. It would be as simple as that!

A few days later I tried to call Mr. G[redacted], the numbers had all been changed, over his loud sniffling constantly, he had bragged they were moving to a much larger location. He could not wait for me to come to [redacted] to see their new location!

We are not rich, why do these people scam their fellow man? If anyone happens to know these despicable people, inform them how much they have hurt our family, most likely many other honest people, also.

I am truly broken over this act of greed that was dumped on me, how many Social Security checks does it take to get our money back. I do not wish bad things on anyone but people like Jeff and Emily, can really hurt a family very deeply.

I figured things would be alright because I had called the Better Business Office in Ct. before I did any thing with this company. I guess I was wrong, they had no complaints on this company it was registered with them for only one day. Something else I was not told about, one day, makes it a great honest company to do business with, I think not! If I had only known.Desired Settlement: We were coned out of several thousand dollars by a shifty talking so called honest businessman. Why wasn't I told that the check into their company was only registered for one day on their business check? I would of been saved a lot of money and hurt. This company has to be stopped, scamming people out of their hard earned money it's uncalled for. Also the constant calls until you pay and then they are gone by doing so very little for you. Save others please, stop Jeff G[redacted], and Emily.

Review: Basically we paid an certain amount of money to this company for their services and we just have just one conversation with them since and we establish that communication, that was a month ago on a Friday morning and they told me that they were having problems with their system but they will call us next Monday morning. We still waiting for that call. We gave them space considering they situation with their system but after waiting couple week after we start trying to established communication by phone or via e-mail every single day for the past 2 weeks and we haven't had any respond from them. We been scam once already and that is one of the most sad feeling that we ever had. Because that we starting to have that same feeling all over again, sleepless night ,anxiety, headache, to much to concern. We aren't saying that this company its a scam but certainly we are really worry about this situation. We don't want to have any issues or any kind of problem with them but it concern us the lack of communication from them and we need to do something about it. We just want them to deliver for what we paid them for ,that's our only goal. We hope by doing this we don't have any problems with them we just want to have a fair service.Desired Settlement: We just want to have a communication with them and that they give us options to reach them as soon as possible without having us wondering what's going on.

Review: Initial contact with this company to transferring my timeshares was in Jan, 2013. I paid ~$9875 for this service. It is still not resolved. After multiple phone calls with multiple different people, I am still in the dark as to the reason this is not completed. Return phone calls to update the status are never received.The time to complete this is excessive. I completed all of my requirements in a timely manner and do not feel this is an appropriate timef rame to resolve this issue. I ask is to get this completed with in the next 30 days which is more than reasonable given the time that has already passed for this service. If it cannot be completed I want a full refund!Desired Settlement: Completed the last transfer within the next 30 days which is more than reasonable given the time that has already passed for this service. If it cannot be completed I want a full refund! I plan to retain counsel and pursue damages for the money lost paying maintenance fees due to pending "transfer" that never occurred and breech of contract.

Business

Response:

[redacted] hired our company to transfer 5 timeshares for him. We completed 4 of the transfers almost immediately. The 5th transfer has been blocked by his resort in the [redacted] and cannot be completed.

Review: ri pd. resorfs bailouts over $2000 to sell my timeshare. after mansey letters & vm messages I have not received any resonse or $8500 for the sale.

my timeshare is at eagle village in tamiment Pa. I sent over $2000 to mr. [redacted] and also tried contacting him and also their customer service dept.no response from eitherDesired Settlement: I would prefer them to sell my timeshare and send me my money asap.

Business

Response:

Business Response /* (1000, 5, 2013/05/08) */

Sir,

I believe you are getting us confused with another company. You hired us to transfer your unit out of your name not sell! We have been working with you and will continue to until all is resolved, however MINI SINK financial is your collections company with the resort. We have been speaking with them because you have a two year outstanding balance for past due maintenance fees. As we explained to you the maintenance fees MUST be paid in full (YOU indicated they were) so we proceed with the transfer for you. After we paid all fees and processed all documents we later found this out. The resort and their collection agency will NOT allow your transfer to be completed until you pay them the two year past dues. We have handled all the necessary documents and paid all applicable fees to transfer your unit, we are waiting on the fees to be paid to mini sink financial, actually they are waiting on the fees and once paid your unit will be transferred. Please call mini sink financial and take this complaint up with them. Our call notes with Mini sink are below:

Spoke to [redacted] of Minisink financial XXX-XXX-XXXX ext-[redacted] Faxed over our agreement to XXX-XXX-XXXX she says he is behind on MF and still wants transfer he owes 2715.00

Business Response /* (-10, 6, 2013/05/08) */

One last point we have called you left messages and have been speaking with you since 02/21/2012 so as for your claim of not reaching us this isn't true Sir. We have called again Today and left another message in regards to this matter. Please call our office or Mini Sink Financial thank you .

Review: We started with these people as a way to bail out of our timeshare. We did everything they asked. We sent a decent amount of money, We sent all of our ownership deeds and paperwork and personal information. They have a website that seemed valid. Everything seemed on the up and up. We started in May and we were kept up to speed for awhile and now have not heard anything since August 11th. I keep e-mailing three different people that were taking care of our bailout transaction including transfer dept., calling two different numbers and get recordings on both. I have left daily messages with no return calls. My husband and I are getting a bit concerned as to how long this is supposed to take. They have contacted [redacted] where we own our timeshare but now we seem to be at a standstill. The people involved are [redacted] Ext.[redacted] and [redacted] Ext. [redacted]. ###-###-#### Their suite number is [redacted] at the given address. one number for [redacted] ###-###-#### has been disconnected. The other numbers just have recordings. Please help! Thank You!Desired Settlement: My husband and I would like our bailout completed hopefully before the end of the year as we will have maintenance fees coming up again. Any contact at all with anyone from this company would be appreciated. We have done everything as asked and would like our results in the form of paperwork stating that our timeshare has been sold and/or bailed out and or transferred as promised. We would like all the proper paperwork sent with proof of such transactions as a closing, etc. We are at wits end.

Review: I spoke to [redacted] on May 19, 2014. He proceeded to process my request to transfer my timeshare, I asked questions like who do you transfer these to, he said," oh we have large companies that take them and if there are any fees due they just write them off. [redacted] had every opportunity to tell me that if I did not plan on paying my maintenance fees, he could not do a transfer. Had he done that he would not have my money since I would have hung up the phone. My first sentence to him all through my conversation was I was not going to pay my maintenance fees as they were too high for a one week vacation. [redacted] proceeded to walk me through a transfer of my timeshare while I was on the phone. I had signed the contract however, since it states it will assist with letters, I did not know the process and thought maybe I would need help with letters since I had already been told that the title company accepted the transfer. He could not complete the processing of my application since he needed a copy of the letter that [redacted] had sent to me and it was on a computer that needed repair and it might take two weeks. I got the letter and emailed it to them. I had to call as it had been a couple of days and I heard nothing. I asked [redacted] for a copy of the Deed transfer and a breakdown of the fee structure and he said there is no breakdown and there is no deed transfer since you do not plan to pay your maintenance fees. He now has my $2892 and what he is giving me is three form letters. I was in shock because I have been duped.

The website for Resort Holdings, states their flagship program is www.[redacted].com. Revdex.com website states that [redacted] is the owner, however, when contacting either of these two companies, no one seems to know who he is. However, they did sign for a letter addressed to Mr Masella at the address of Resort Bailout.

I sent two letters one to [redacted] on November 20th and signed for on November 24th. when he failed to answer or respond I sent another letter to [redacted] at the same address on December 13 and signed for December 22nd.

[redacted] called me on December 23rd at 1:10 pm, He said to me I got these letters here and I was supposed to call you and see what the problem is, he said it was the first he heard about it. (really he has had one letter in his office for at least a month and two weeks after I originally talked to him asking for the deed transfer and fee structure) I told him I explained everything in the letters. He said I don't have the letters, I was handed a note to call you. (Ok now he does not have the letters as first stated!!) One letter was addressed to him and signed for, so I asked him again to

look at the letters they would explain everything. He said, I will not read the letters, you tell me what the problem is or I will hang up. So I proceeded to tell him and he interrupted me and said

"oh you were a cancellation" I said no I was not, then I proceeded to speak again and he said something else that I was, and mumbled something, I said what? He said let me pull up your file. I said I can't believe you called me without looking up my file. (I should have known since he refused to look at the letters), he said you know what I am not talking to you today, I just lost my best friend and buried him and hung up on me. (maybe he should not have been working that day) I called back the main number and asked for [redacted], the girl on the phone said he stepped out for a few minutes, would you like his voicemail? I said yes well do you know when he will be back. She said oh he left for the day. I will give you his voicemail, She transferred me and low and behold it was [redacted] voicemail. He does not have an introduction like Hi this is [redacted], but he had just hung up on me and I knew his voice. I hung up since there was no point in leaving a message for [redacted]. I called Resort Holdings and asked for [redacted], she said she did not know who that was and there was no one that works there by that name. I waited until after the holidays for [redacted] to call back I was not surprised that he did not as he scammed me out of $2892 upfront money. I called back on January 7th asking to speak to the owner, Sarah stated the best she could do was transfer me to her supervisor who was [redacted] has still not contacted me in a collection manor which I told [redacted] from the get go. It will be almost a year since I first spoke to [redacted]. I expect him to return my money that I paid $2892 since his sales practices were unethical and basically a lie from the beginning. This company cannot help me and never will be able to. They have my money based on several lies told to me from the very beginning.Desired Settlement: I expect a full refund of the money I paid $2892.

Business

Response:

We can agree to a 50% refund.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: This business misrepresented themselves and processed falsehoods which was the only reason they have my money. Like I said, if Mr [redacted] had been upfront when I told him I was not going to pay my maintenance fees I would have hung up the phone. All he had to do was be honest and tell me if you are not going to pay your maintenance fees we cannot do a transfer. There would have been no further conversation. They have done absolutely nothing to even keep $.10 of my money. The supposed custom letters which were simply form letters which had my name and address added to them did not apply to my situation and still do not apply to my situation as I have not received any collection efforts from [redacted] let alone had bad credit remarks from them on my credit report as the letters stated. I feel strongly that they should refund my entire $2892 as I have paid almost a year of interest on this money. I would also like to have the address or telephone number of the owner of this company if I am unable to receive a full refund.

Sincerely,

Review: In August of 2014, I paid Resort Holdings approximately $3,000 in exchange for their promise that they would effect the donation of my timeshare in the [redacted] Club, thereby relieving me of any further obligations with respect to that timeshare. It has now been over a year and Resort Holdings has yet to deliver on its promise, despite having taken several thousands of dollars from me. I made several telephone calls to them in the winter of 2014-2015, only to be brushed off or worse yet, not get a response at all. It was only after my son wrote them a letter threatening them that they finally appeared to take some sort of action, sending me a letter on February 10, 2015 asking me to sign and have notarized a letter indicating my intent to gift the timeshare and triggering the [redacted] Club's right of first refusal. I signed and had notarized this letter and returned it immediately as instructed. Since then, nothing has happened, and I continue to get the "run around" from Resorts Holdings. On June 1, 2015, my son spoke with Sarah D[redacted] of Resorts Holdings, who claimed that Resorts Holdings had requested "tax forms" from the State of Connecticut and was awaiting their receipt, which she said should take about three weeks. At about that same time, my son was told by Sheila A[redacted] of the [redacted] Club that on March 11, 2015 the [redacted] Club had requested certain documents from Resorts Holdings in order to effect the transfer, but that these documents had not yet been received from Resort Holdings. At this point, six months have passed since I returned the February 10, 2015 executed and notarized letter to Resorts Holdings, and they have done nothing, as my son recently called the [redacted] Club, which confirmed that it had still not received the necessary documents from Resorts Holdings. As noted above, on June 1, 2015, Sheila D[redacted] advised my son that Resort Holdings expected to have those documents in three weeks, before the end of June of 2015. Moreover, recent telephone calls to Resorts Holdings have gone unanswered (an automated attendant answers and messages are left requesting return phone calls, but none are forthcoming).Desired Settlement: I would like Resorts Holdings to effect the transfer of the timeshare as promised, but I have no desire to wait indefinitely for this to happen. If Resorts Holdings cannot effect the transfer of the timeshare within the next 10 weeks, I'd prefer a refund of my original payment to them.

Review: On June 28, 2015, my husband Carlos and I agreed for transfer of vacation ownership and to pay for closing cost in the amount of $2,483.00. I made a payment on my [redacted] card. On August 12, 2015 we signed transfer of ownership to [redacted] with the address of [redacted] and phone# ###-###-####. After this date we never heard anything from them. I tried calling their business #, however it is always answering machine. I thought that everything was okay until I received bill from [redacted] Resorts for maintenance fee. I attempted to call them and phone# is no longer in service. I would like to request for help on how we can recover our hard earned money that we paid to them to really transfer our vacation ownership. I believed that services that we paid for them did not materialized. These Resorts Bailout or Resort Holdings are scamp company who tried to fooled innocent people especially taking advantage of those desperate timeshare owners who wants to get out of paying lifetime maintenance fee.Desired Settlement: We would like to refund our money in the amount of $2,483.00 since transfer of ownership did not push through.

Review: Contracted with Resort Holdings in June 2014 to help us get out of 2 time shares that we owned. Thought every thing was taken care of after paying them a large sum of money including transfer fees to transfer deed out of our name. Recently found out we have been turned over to collection agency for maintenance fees. I talked to [redacted] at Resort Holdings yesterday (4-29-15). Her records show that they notified time share in September 2014 about transfer. We have been turned over to [redacted]. for collection of maintenance fees on Cabins at [redacted] gave me the impression that she would handle this problem timely. This morning (4-29-15) she said that she needed to research this issue and it would be some time next week before I would hear from them.Desired Settlement: We do not feel that they completed their contract, and they need to contact [redacted] and straighten out problems with transfer. Also feel that they should refund funds paid to them.

Review: I paid Resort Bailout $2,500 for them to help me get my name off the deed with [redacted]. What they did was mail me paperwork that I was to mail to credit companies and to [redacted] as well. I submitted paperwork as instructions stated. Now I'm left with my account sent to collections and my credit has suffered. I contacted the supervisor to discuss what the company has provided that I could not have done on my own. The supervisor, [redacted], has yet to call me back.I basically stopped making payments, it ruined my credit, and since I haven't made any payments (as advised by Resort Bailout) they will take my name out of the deed. I had to pay $2,000 in property taxes for abandoning this timeshare. So basically I've paid $4,500 for this company to send me paperwork of instructions. This was a complete waste of money and I did not get what they offered would happen.Desired Settlement: Rather than this company helping me with a situation they have made things worse. Also this is something I could have accomplished on my own. I would like a refund as their services were not provided as sated.

Business

Response:

Ms. [redacted] retained our help in getting her timeshare out of her name, which was accomplished in October 2014.