ResortQuest by Wyndham Vacation Rentals

We checked in at Resort Quest with 3 families at Pensacola Beach. The girl at the counter said they only had us until a Friday morning when our reservation was until Saturday morning. She checked into it and said they made a mistake and double booked us and she would have to refund our money for the extra night. We obviously told her that we had been planning this for over a year and we had nowhere to go at the last minute with all these people but she again said we can't let you stay in the unit. We then, on our own, called the Wyndham office. They said they could move us on our last day to another floor. We had 3 families, including children and an infant to move all of our things for one night. Why not call the family who had not even shown up yet and told them it was a mistake and let us be since we made our reservation first? What made it worse is that we weren't let in to the unit until after check in time (4pm) so the entire day was wasted standing around in a lobby with all of our stuff waiting for her to give us the code to enter. The morning we had to switch our room to another floor was also wasted. It really is disturbing how people run businesses.
When we got in the unit. There was mold around the tubs, broken chairs, sticky surfaces and food in the couch. The pillow smelled like sweat. The bottom of our feet turned black immediately and you could feel that nobody had washed that floor or swept much in a long time. I have sent Wyndham multiple emails with no response. I did get one response from a general customer service agent who said he would forward my complaint to the property with no further response. There were poorly trained staff in the office who offered no solutions and who just kept saying, "you can't stay in that room." Resort Quest could have made it right by responding but they just ignore the customers and that is very bad business in my opinion.

When we opened the door at Surfside *** a sour smell reminiscent of dried vomit�®engulfed us. A quick inspection revealed that it originated from the couches and the rugs. They, like everything in this unit, are well used and poorly taken care of.

We contacted the ResortQuest and they said they would send house cleaning to take care of the smell. House cleaning did not show up, so to manage the smell we had to put the couch cushions and slips on the deck as it would not be possible to stay in here with that odor. We called again that night and were told someone would be here in the morning. They did not show.

Though it is clear the room was lightly cleaned prior to our visit I doubt it's had a real deep cleaning in a long time as there was splattered food on the wall and the drinking glasses were sticky so we washed them all on arrival.

To top off the above we tried to do a load of laundry and the washer flooded the apartment bathroom, hallway, master bedroom and the hallway leading to the unit.

We called the management firm and they said they could not get ahold of maintenance and asked us to spend our evening to clean up the water as best we can, which we did. They did offer to have someone come in the morning (sound familiar?) to take care of what's left.

It was clear the management firm was concerned with the potential damage but they did not seem to care about our situation at all. Since they couldn't reach maintenance we also could get no replacement towels so no showers in the morning.

I should note that it's clear this flooding has happened before because the trim in the hallway of the unit shows clear signs of past water damage.

We asked ResortQuest to move us to a different unit, after all, if vomit stench and a flood were not enough to justify that what would be? Unfortunately, the best they could offer was one day at another unit a unit 30 minutes away having to return the next day. Since it was already midnight and it would have only been for that night we passed.

If you recall they said someone would come in the morning to take care of the flooding, you guessed it they never showed up.

We called again in the evening and spoke to the manager for the site and he apologized for the lack of response on prior calls and promised someone would be here to clean up and provide us towels tonight since we have six people and no towels. Of course, no one showed with towels.

We also tried to warm milk in the microwave today but it too doesn't work, yet another work order has been filed.

On our last day, the manager contacted us asking if we had gotten the towels he had sent, we had not. A few minutes later towels do show up, we now have had enough towels for a week but we leave in the morning.

The manager did finally offer a concession for this ridiculousness, $150 for the inconvenience. It took three of us Three hours to clean up the water alone. So it looks like they are valuing our time at a little over $15 an hour, and could care less about the inconvenience (no towels, no clean clothes, no microwave, disgusting odor, time lost doing basic housekeeping, time wasted trying to get them to do their jobs, etc) and then there is the intangible damage they did to our vacation they place no value on.

The reality is beyond the wasted time and inconvenience we were able to use less than half of this unit. The living room was largely unusable due to lack of a place to sit, the deck was at least 1/4 unusable as it held the stinky couch bits, there was no laundry, no cooking, and no towels.

ResortQuest was at best incompetent, and at worst malicious in that they falsely represented the condition of the unit and failed to even handle something as simple as providing towels when we spent our time protecting the unit they were managing on behalf of the owner.

When we opened the door at Surfside *** a sour smell reminiscent of dried vomit�®engulfed us. A quick inspection revealed that it originated from the couches and the rugs. They, like everything in this unit, are well used and poorly taken care of.

We contacted the ResortQuest and they said they would send house cleaning to take care of the smell. House cleaning did not show up, so to manage the smell we had to put the couch cushions and slips on the deck as it would not be possible to stay in here with that odor. We called again that night and were told someone would be here in the morning. They did not show.

Though it is clear the room was lightly cleaned prior to our visit I doubt it's had a real deep cleaning in a long time as there was splattered food on the wall and the drinking glasses were sticky so we washed them all on arrival.

To top off the above we tried to do a load of laundry and the washer flooded the apartment bathroom, hallway, master bedroom and the hallway leading to the unit.

We called the management firm and they said they could not get ahold of maintenance and asked us to spend our evening to clean up the water as best we can, which we did. They did offer to have someone come in the morning (sound familiar?) to take care of what's left.

It was clear the management firm was concerned with the potential damage but they did not seem to care about our situation at all. Since they couldn't reach maintenance we also could get no replacement towels so no showers in the morning.

I should note that it's clear this flooding has happened before because the trim in the hallway of the unit shows clear signs of past water damage.

We asked ResortQuest to move us to a different unit, after all, if vomit stench and a flood were not enough to justify that what would be? Unfortunately, the best they could offer was one day at another unit a unit 30 minutes away having to return the next day. Since it was already midnight and it would have only been for that night we passed.

If you recall they said someone would come in the morning to take care of the flooding, you guessed it they never showed up.

We called again in the evening and spoke to the manager for the site and he apologized for the lack of response on prior calls and promised someone would be here to clean up and provide us towels tonight since we have six people and no towels. Of course, no one showed with towels.

We also tried to warm milk in the microwave today but it too doesn't work, yet another work order has been filed.

On our last day, the manager contacted us asking if we had gotten the towels he had sent, we had not. A few minutes later towels do show up, we now have had enough towels for a week but we leave in the morning.

The manager did finally offer a concession for this ridiculousness, $150 for the inconvenience. It took three of us Three hours to clean up the water alone. So it looks like they are valuing our time at a little over $15 an hour, and could care less about the inconvenience (no towels, no clean clothes, no microwave, disgusting odor, time lost doing basic housekeeping, time wasted trying to get them to do their jobs, etc) and then there is the intangible damage they did to our vacation they place no value on.

The reality is beyond the wasted time and inconvenience we were able to use less than half of this unit. The living room was largely unusable due to lack of a place to sit, the deck was at least 1/4 unusable as it held the stinky couch bits, there was no laundry, no cooking, and no towels.

ResortQuest was at best incompetent, and at worst malicious in that they falsely represented the condition of the unit and failed to even handle something as simple as providing towels when we spent our time protecting the unit they were managing on behalf of the owner.

When we opened the door at Surfside *** a sour smell reminiscent of dried vomit�®engulfed us. A quick inspection revealed that it originated from the couches and the rugs. They, like everything in this unit, are well used and poorly taken care of.

We contacted the ResortQuest and they said they would send house cleaning to take care of the smell. House cleaning did not show up, so to manage the smell we had to put the couch cushions and slips on the deck as it would not be possible to stay in here with that odor. We called again that night and were told someone would be here in the morning. They did not show.

Though it is clear the room was lightly cleaned prior to our visit I doubt it's had a real deep cleaning in a long time as there was splattered food on the wall and the drinking glasses were sticky so we washed them all on arrival.

To top off the above we tried to do a load of laundry and the washer flooded the apartment bathroom, hallway, master bedroom and the hallway leading to the unit.

We called the management firm and they said they could not get ahold of maintenance and asked us to spend our evening to clean up the water as best we can, which we did. They did offer to have someone come in the morning (sound familiar?) to take care of what's left.

It was clear the management firm was concerned with the potential damage but they did not seem to care about our situation at all. Since they couldn't reach maintenance we also could get no replacement towels so no showers in the morning.

I should note that it's clear this flooding has happened before because the trim in the hallway of the unit shows clear signs of past water damage.

We asked ResortQuest to move us to a different unit, after all, if vomit stench and a flood were not enough to justify that what would be? Unfortunately, the best they could offer was one day at another unit a unit 30 minutes away having to return the next day. Since it was already midnight and it would have only been for that night we passed.

If you recall they said someone would come in the morning to take care of the flooding, you guessed it they never showed up.

We called again in the evening and spoke to the manager for the site and he apologized for the lack of response on prior calls and promised someone would be here to clean up and provide us towels tonight since we have six people and no towels. Of course, no one showed with towels.

We also tried to warm milk in the microwave today but it too doesn't work, yet another work order has been filed.

On our last day, the manager contacted us asking if we had gotten the towels he had sent, we had not. A few minutes later towels do show up, we now have had enough towels for a week but we leave in the morning.

The manager did finally offer a concession for this ridiculousness, $150 for the inconvenience. It took three of us Three hours to clean up the water alone. So it looks like they are valuing our time at a little over $15 an hour, and could care less about the inconvenience (no towels, no clean clothes, no microwave, disgusting odor, time lost doing basic housekeeping, time wasted trying to get them to do their jobs, etc) and then there is the intangible damage they did to our vacation they place no value on.

The reality is beyond the wasted time and inconvenience we were able to use less than half of this unit. The living room was largely unusable due to lack of a place to sit, the deck was at least 1/4 unusable as it held the stinky couch bits, there was no laundry, no cooking, and no towels.

ResortQuest was at best incompetent, and at worst malicious in that they falsely represented the condition of the unit and failed to even handle something as simple as providing towels when we spent our time protecting the unit they were managing on behalf of the owner.

When we opened the door at Surfside *** a sour smell reminiscent of dried vomit�®engulfed us. A quick inspection revealed that it originated from the couches and the rugs. They, like everything in this unit, are well used and poorly taken care of.

We contacted the ResortQuest and they said they would send house cleaning to take care of the smell. House cleaning did not show up, so to manage the smell we had to put the couch cushions and slips on the deck as it would not be possible to stay in here with that odor. We called again that night and were told someone would be here in the morning. They did not show.

Though it is clear the room was lightly cleaned prior to our visit I doubt it's had a real deep cleaning in a long time as there was splattered food on the wall and the drinking glasses were sticky so we washed them all on arrival.

To top off the above we tried to do a load of laundry and the washer flooded the apartment bathroom, hallway, master bedroom and the hallway leading to the unit.

We called the management firm and they said they could not get ahold of maintenance and asked us to spend our evening to clean up the water as best we can, which we did. They did offer to have someone come in the morning (sound familiar?) to take care of what's left.

It was clear the management firm was concerned with the potential damage but they did not seem to care about our situation at all. Since they couldn't reach maintenance we also could get no replacement towels so no showers in the morning.

I should note that it's clear this flooding has happened before because the trim in the hallway of the unit shows clear signs of past water damage.

We asked ResortQuest to move us to a different unit, after all, if vomit stench and a flood were not enough to justify that what would be? Unfortunately, the best they could offer was one day at another unit a unit 30 minutes away having to return the next day. Since it was already midnight and it would have only been for that night we passed.

If you recall they said someone would come in the morning to take care of the flooding, you guessed it they never showed up.

We called again in the evening and spoke to the manager for the site and he apologized for the lack of response on prior calls and promised someone would be here to clean up and provide us towels tonight since we have six people and no towels. Of course, no one showed with towels.

We also tried to warm milk in the microwave today but it too doesn't work, yet another work order has been filed.

On our last day, the manager contacted us asking if we had gotten the towels he had sent, we had not. A few minutes later towels do show up, we now have had enough towels for a week but we leave in the morning.

The manager did finally offer a concession for this ridiculousness, $150 for the inconvenience. It took three of us Three hours to clean up the water alone. So it looks like they are valuing our time at a little over $15 an hour, and could care less about the inconvenience (no towels, no clean clothes, no microwave, disgusting odor, time lost doing basic housekeeping, time wasted trying to get them to do their jobs, etc) and then there is the intangible damage they did to our vacation they place no value on.

The reality is beyond the wasted time and inconvenience we were able to use less than half of this unit. The living room was largely unusable due to lack of a place to sit, the deck was at least 1/4 unusable as it held the stinky couch bits, there was no laundry, no cooking, and no towels.

ResortQuest was at best incompetent, and at worst malicious in that they falsely represented the condition of the unit and failed to even handle something as simple as providing towels when we spent our time protecting the unit they were managing on behalf of the owner.

When we opened the door at Surfside *** a sour smell reminiscent of dried vomit�®engulfed us. A quick inspection revealed that it originated from the couches and the rugs. They, like everything in this unit, are well used and poorly taken care of.

We contacted the ResortQuest and they said they would send house cleaning to take care of the smell. House cleaning did not show up, so to manage the smell we had to put the couch cushions and slips on the deck as it would not be possible to stay in here with that odor. We called again that night and were told someone would be here in the morning. They did not show.

Though it is clear the room was lightly cleaned prior to our visit I doubt it's had a real deep cleaning in a long time as there was splattered food on the wall and the drinking glasses were sticky so we washed them all on arrival.

To top off the above we tried to do a load of laundry and the washer flooded the apartment bathroom, hallway, master bedroom and the hallway leading to the unit.

We called the management firm and they said they could not get ahold of maintenance and asked us to spend our evening to clean up the water as best we can, which we did. They did offer to have someone come in the morning (sound familiar?) to take care of what's left.

It was clear the management firm was concerned with the potential damage but they did not seem to care about our situation at all. Since they couldn't reach maintenance we also could get no replacement towels so no showers in the morning.

I should note that it's clear this flooding has happened before because the trim in the hallway of the unit shows clear signs of past water damage.

We asked ResortQuest to move us to a different unit, after all, if vomit stench and a flood were not enough to justify that what would be? Unfortunately, the best they could offer was one day at another unit a unit 30 minutes away having to return the next day. Since it was already midnight and it would have only been for that night we passed.

If you recall they said someone would come in the morning to take care of the flooding, you guessed it they never showed up.

We called again in the evening and spoke to the manager for the site and he apologized for the lack of response on prior calls and promised someone would be here to clean up and provide us towels tonight since we have six people and no towels. Of course, no one showed with towels.

We also tried to warm milk in the microwave today but it too doesn't work, yet another work order has been filed.

On our last day, the manager contacted us asking if we had gotten the towels he had sent, we had not. A few minutes later towels do show up, we now have had enough towels for a week but we leave in the morning.

The manager did finally offer a concession for this ridiculousness, $150 for the inconvenience. It took three of us Three hours to clean up the water alone. So it looks like they are valuing our time at a little over $15 an hour, and could care less about the inconvenience (no towels, no clean clothes, no microwave, disgusting odor, time lost doing basic housekeeping, time wasted trying to get them to do their jobs, etc) and then there is the intangible damage they did to our vacation they place no value on.

The reality is beyond the wasted time and inconvenience we were able to use less than half of this unit. The living room was largely unusable due to lack of a place to sit, the deck was at least 1/4 unusable as it held the stinky couch bits, there was no laundry, no cooking, and no towels.

ResortQuest was at best incompetent, and at worst malicious in that they falsely represented the condition of the unit and failed to even handle something as simple as providing towels when we spent our time protecting the unit they were managing on behalf of the owner.

When we opened the door at Surfside *** a sour smell reminiscent of dried vomit�®engulfed us. A quick inspection revealed that it originated from the couches and the rugs. They, like everything in this unit, are well used and poorly taken care of.

We contacted the ResortQuest and they said they would send house cleaning to take care of the smell. House cleaning did not show up, so to manage the smell we had to put the couch cushions and slips on the deck as it would not be possible to stay in here with that odor. We called again that night and were told someone would be here in the morning. They did not show.

Though it is clear the room was lightly cleaned prior to our visit I doubt it's had a real deep cleaning in a long time as there was splattered food on the wall and the drinking glasses were sticky so we washed them all on arrival.

To top off the above we tried to do a load of laundry and the washer flooded the apartment bathroom, hallway, master bedroom and the hallway leading to the unit.

We called the management firm and they said they could not get ahold of maintenance and asked us to spend our evening to clean up the water as best we can, which we did. They did offer to have someone come in the morning (sound familiar?) to take care of what's left.

It was clear the management firm was concerned with the potential damage but they did not seem to care about our situation at all. Since they couldn't reach maintenance we also could get no replacement towels so no showers in the morning.

I should note that it's clear this flooding has happened before because the trim in the hallway of the unit shows clear signs of past water damage.

We asked ResortQuest to move us to a different unit, after all, if vomit stench and a flood were not enough to justify that what would be? Unfortunately, the best they could offer was one day at another unit a unit 30 minutes away having to return the next day. Since it was already midnight and it would have only been for that night we passed.

If you recall they said someone would come in the morning to take care of the flooding, you guessed it they never showed up.

We called again in the evening and spoke to the manager for the site and he apologized for the lack of response on prior calls and promised someone would be here to clean up and provide us towels tonight since we have six people and no towels. Of course, no one showed with towels.

We also tried to warm milk in the microwave today but it too doesn't work, yet another work order has been filed.

On our last day, the manager contacted us asking if we had gotten the towels he had sent, we had not. A few minutes later towels do show up, we now have had enough towels for a week but we leave in the morning.

The manager did finally offer a concession for this ridiculousness, $150 for the inconvenience. It took three of us Three hours to clean up the water alone. So it looks like they are valuing our time at a little over $15 an hour, and could care less about the inconvenience (no towels, no clean clothes, no microwave, disgusting odor, time lost doing basic housekeeping, time wasted trying to get them to do their jobs, etc) and then there is the intangible damage they did to our vacation they place no value on.

The reality is beyond the wasted time and inconvenience we were able to use less than half of this unit. The living room was largely unusable due to lack of a place to sit, the deck was at least 1/4 unusable as it held the stinky couch bits, there was no laundry, no cooking, and no towels.

ResortQuest was at best incompetent, and at worst malicious in that they falsely represented the condition of the unit and failed to even handle something as simple as providing towels when we spent our time protecting the unit they were managing on behalf of the owner.

We have a trip booked and the pictures depict that there is an oceanfront bedroom after relooking and reading the listing thet unit indeed does not have a oceanfront bedroom. However all the units they have depict this. I have reached out via email and have called I can upgrade for $102 more to get what is actually portrayed in the pictures. They aren't willing to make this right and it's false advertising.

We have a trip booked and the pictures depict that there is an oceanfront bedroom after relooking and reading the listing thet unit indeed does not have a oceanfront bedroom. However all the units they have depict this. I have reached out via email and have called I can upgrade for $102 more to get what is actually portrayed in the pictures. They aren't willing to make this right and it's false advertising.

We have a trip booked and the pictures depict that there is an oceanfront bedroom after relooking and reading the listing thet unit indeed does not have a oceanfront bedroom. However all the units they have depict this. I have reached out via email and have called I can upgrade for $102 more to get what is actually portrayed in the pictures. They aren't willing to make this right and it's false advertising.

We have a trip booked and the pictures depict that there is an oceanfront bedroom after relooking and reading the listing thet unit indeed does not have a oceanfront bedroom. However all the units they have depict this. I have reached out via email and have called I can upgrade for $102 more to get what is actually portrayed in the pictures. They aren't willing to make this right and it's false advertising.

We have a trip booked and the pictures depict that there is an oceanfront bedroom after relooking and reading the listing thet unit indeed does not have a oceanfront bedroom. However all the units they have depict this. I have reached out via email and have called I can upgrade for $102 more to get what is actually portrayed in the pictures. They aren't willing to make this right and it's false advertising.

We have a trip booked and the pictures depict that there is an oceanfront bedroom after relooking and reading the listing thet unit indeed does not have a oceanfront bedroom. However all the units they have depict this. I have reached out via email and have called I can upgrade for $102 more to get what is actually portrayed in the pictures. They aren't willing to make this right and it's false advertising.