Revice Denim

Ordered a package over a month ago and still have not recieved it.
I ordered the BOOGIE BELLS / OCEAN WASH jeans on november 12th at the company states 5-7 business days for shipping. I was aware that some of their preorder pants would take longer so I was sure to check and they did not state these pants as pre order. Now the description of the pants states PRE-ORDER: EXPECTED TO SHIP NOVEMBER 25TH However, I ordered my jeans before this date and it is now december 25th and I still have not recieved them. I paid around 70 dollars for these pants and I need them by January 10th for a birthday gift. I Thought two months would be enough time for them to ship. I know it is a busy time of year and I dont want a refund all I want is my pants I ordered please!

I emailed this company over 10 times to be ignored or told they partially fulfilled my order only to never receive the jeans or another email.
I purchased on November 17th was well aware of the Preorder description but even then this has gone on longer than it should. I paid 130 dollars for jeans I have yet to receive. Only time I get a response from the company they assure me they Will be shipped out but its three weeks past expected shipment date and no one will tell you the actual status of your order. I attempted to reach out via email facebook and instagram and twitter.

Placed my order a month ago and have received no shipping notification, and I have emailed them, with no reply.
Purchased a pair of jeans on November 27th, 2018 for $73 online from Revice Denim. Immediately, I got a "thank you" email from Revice. Three days after that, on December 1, I recieved an email saying Revice is "working on creating the jeans", but still with no expected ship date. After that, complete silence. On December 20, I emailed them back complaining. Since then, I have heard nothing. Extremely annoyed and worried that this is a scam.

only 1/4 of my items came
I ordered 4 items on 09/23/18 but only one pair of jeans (Mon Amour Crops / Sugar Wash) has been delivered. The other shirt (East Cal Tee) says it was delivered with the jeans but I never got it. Also the other two jeans I ordered (Ruby Tuesday and Venus Crops / Stargazer Wash) say they still haven't shipped. I contacted them on 11/19/18 and Grace said that there was an error in their system and that she would make sure that the order would be shipped in the next week. I never got a confirmation so I emailed them again and they ignored my email. It's now 12/22/18 and I've still not received any of the other items I've ordered.
My ***
My apparent ***
I used my chase debit card for the purchase and spent $200+

On 11/6/18 I placed an order online for Venus Crops in Lightyear wash size 26. They billed my credit card but I have yet to receive the product.
On 11/6//18 I placed an order for Venus Crop Jeans in Lightyear wash for my daughter for Christmas. My ***. They charged my credit card immediately for the amount of $56.40 and I have yet to receive the product. I had received an order update on 11/10 from Revice. On 11/20 still no jeans sent an inquiry via email ***. Emailed again on 11/21 ***, emailed on 11/27, 11/28, 12/6 request #1279, and lastly on 12/12 ***. It's now 12/21 and still no jeans. The people I corresponded with are *** and ***. These were suppose to be a Christmas gift.

Ordered a pair of jeans in September it's now nearing January and they never came
I ordered the Ex-Boyfriend Dylan wash jeans sz 25 on September 24, 2018 for Pre-Order on October 1st. Weeks passed by and I hadn't heard from them. It took 6 emails for Revice to respond saying they would ship out my order within the next 2 weeks in which I got a shipping notification from Revice but 10 days later DHL confirmed they never received the parcel. Again, they responded saying they would ship the jeans within the week on December 12th and it is now the 21st and I have not heard back. It's nearly impossible to get in touch with them and it's very hard not to grow frustrated and wonder if you'll ever receive what you paid for. My order number is #XXXXX. I've reached out 8 different times with no resolution.

I placed an order on September 1st for a pair of jeans that had a pre-order date of October 1st. I have asked several times where this order is and why it has not shipped, but this company just reuses the same generic, unprofessional emails over and over. If I have to receive another email saying two weeks, I might lose it. I have been extremely patient with this company, letting them know I understand that there jeans are "custom-made" but that is no excuse to provide your consumer with false information that they are going to receive something when they are not. Also, they are now circulating an email calling these delays "system errors." No, that is just a new excuse as to why they haven't shipped what has been PAID for. This is stealing in every sense of the word. I placed another order on November 26th while I was being told it was a system error, and deeply regret doing so because that order is also a month late. At this point, I want my money back and to never deal with this company again which is unfortunate because I really wanted these jeans. So sad that businesses like this exist.
Product_Or_Service: The Westside, Dream Fit Jet Black
Order_Number:

I ordered jeans in August, it's now December and still haven't received the right ones or a response.
On August 31st I ordered jeans from Revice Denim. They came in a month later which I knew would take some time. Finally they come in the mail and I receive the wrong size so I send them on October 11th back to get the right size. It takes a month for them to get back to revice and the only reason I know that it got back to them is because I have been checking the tracking info. They haven't emailed me back letting me know they got the jeans which says they should've received them on November 8th. I still have gotten no type of confirmation even letting me know they received the jeans, and they are not cheap. I wouldn't order from this company. I also tried to make it easy and just get a refund and they won't do that. Not worth this hassle and I will not be ordering again from this company.

After receiving a defective product, I sent it back (with tracking) for exchange in September. Company will not refund or respond to my e-mails.
I ordered a pair of jeans in July. Order number is XXXXX. I received this item on July 31, upon opening the package I found that the product was not as described in the listing. The jeans were not only a completely different color than advertised, but were missing belt loops that were shown in the product photos. After many attempts to contact the company, they finally responded to my emails with a generic returns info email. I then let them know that since this was not a mistake on my part (I ordered the correct size, but was sent a defective product), I should not have to pay for return shipping. I gave them every opportunity to remedy their mistake without further cost to me. The company did not want to admit their mistake, but after I kept emailing them, I finally got a response on August 13, from *** stating that they will "go ahead and send me a return label and refund my order." On August 29, I emailed them again stating that I still had not received the return shipping label as promised. On August 31, I got an email from *** stating that they were very sorry for the delay and defective product, but they would not be providing me with a refund, only store credit. They did include the return label in this email. I sent the product back in September and waited patiently for my exchange to arrive. On October 12 I emailed stating that it had been several weeks since I sent the product back and had not heard anything about store credit or received a refund. I sent this email several more times before I got a response back asking for return confirmation number. I then provided a screen shot of tracking via USPS showing that the package had been delivered on September 17. I have emailed them countless times since with absolutely no response. This company advertises itself as ethical fashion, but has absolutely no problem stealing hard earned money from their customers. Revice Denim is absolutely horrendous and should be shut down. I would like a full refund of $61.74.

Took my money and never sent me my product. Customer Service rep lied for months about ship date and then ignored me.
I placed an order on Revice in September for a pair of jeans. After about a month with no update, I reached out on the status of my order. I received an email in response of an estimated ship date of about 7-10 business days. After more than that, I reached back out. There was a back and forth of about 3x where I reached out after the expected date I was given passed with no update, and the customer service rep responded with another apology/new estimated ship date. The last email I received was in November. I have reached out about 8 times since then with NO response. I did some searching for their phone number which they do not answer and their voice message is full (conveniently).

I ordered 2 pairs of jeans, and only received 1. Reached out to the company via email and never heard back. Tried to call but unable to get through.
I purchased 2 pairs of jeans on 6/6/18 ***. When I go to search the order #, it is now saying unable to locate. I only received 1 pair of jeans, and not the second pair. I tried to contact the company but haven't heard back. I have called and it just goes to their voicemail.

Placed order months ago, still not here yet. Tried contacting them multiple times and haven't gotten any responses (promised to reply in 72 hrs).
Purchased October 17, 2018
Order #XXXXX
Total: $69.12 - it's been 2.5 months, no shipping confirmation at all. When I emailed them to express concern I got no response at all. Tried to blame delay on back up, but the website says it should've been shipped (at the latest) by November 18, 2018. Still nothing.

I ordered two EXPENSIVE pairs of jeans with Revice Denim over three months ago and have received no information about the status of my order.
I placed an order with Revice Denim on 9/20/18 of $131.76 USD for two pairs of jeans. I payed through Amazon payments, and was charged. After about three weeks I sent an email inquiring about the status of the order and after a delayed period of time I received an automated email that claimed that the jeans should be sent out by the end of the month. After more and more time passed I kept sending emails in hopes of getting in contact with an actual human being and getting some concrete information, but to no avail. I even resorted rtf instagram direct messaging them, but received no response. Furthermore, Revice has the audacity to saturate my inbox with promotional emails on a daily basis. If they can mobilize to send out PR as frequently as they do, why cant they get any orders out or communicate with their customers? At this point I am thinking that this whole thing was a scam and I'm out one hundred and thirty dollars, and according to the ample about of poor reviews on the internet and stories from customers who are enduring the same thing, I think there is no doubt that Revice is not an ethically sound company.

Ordered a pair of jeans in October, its December and I have not received a confirmation email and have emailed them multiple times without a response
I ordered a pair of jeans from this company on October 29th. I never had recieved a confirmation or tracking email. I emailed them on November 6 asking about a tracking email, they responded that day explaining the high demand for their product and to allow 2-3 more weeks for my order and that I will receive a confirmation email once it is shipped. I understood this and waited for my jeans to be shipped. I emailed them again on November 26th about my confirmation email and they never emailed me back. I emailed them again on December 4th, saying how they never responded and when I was going to receive my order. Once again, no response. Frustrated and still not hearing from the company or wearing my jeans I wanted for the winter, emailed them again on December 7th saying: "I'm so frustrated with this company. I have emailed you multiple times and still have yet to hear back. I would assume after not receiving any update on my order from October, you would have at least respond to allow clarity in my purchase. It is ridiculous that I have not received my jeans that I purposely brought for the winner and it is December. I expect to hear from you soon." It is now December 13th and haven't heard from this company. I messaged their Instagram page and again recieved no response. I really wanted to love this company, because of how much I like the jeans. I am beyond disappointed and would like to hear anything regarding my order and from this company.

I ordered from this company on October 18th and have yet to receive a product or the refund I have requested since via email.
In August I ordered from this company. I ended up returning the item and the company took over a month to respond to the return. I sent in multiple emails and they did not respond until I filed a complain with the Revdex.com. In there response, due to the complaint, they chose to give me store credit instead of money back like I had formally requested.
On October 18th I placed another order using that store credit (***). I have not received my package. October 30th I emailed them and received a response from ***@revice-denim.intercom-mail.com to where she stated "We are so sorry for the inconvenience regarding your order. We experienced an overwhelming demand in this style and due to delays in production (which is sadly out of our control), we had to push back the estimated ship date. We totally understand how frustrating this is for you and cannot apologize enough. We're working hard to make sure your order is shipped out within the next 2 weeks or sooner.

Once your order is shipped, you'll receive a confirmation via email!"

On November 13th I emailed the company and have received no response. On December 7th I emailed *** again and have since received no response. I have absolutely no desire to receive products from this company anymore and I would like my money back in full.

WORST COMPANY EVER! I ordered my jeans 2 months ago and still have not recieved them. I emailed the company a month ago and was told my jeans would be sent out that day and still nothing. Since then I have emailed them 5 more times and commented on their insta and I have been completely ignored. Everyone at this company should feel ashamed for scamming people out of something they paid for.

As so many posters before me, if I could rate this company with 0 stars, I would. I ordered a pair of their Venus Flare jeans the weekend of November 11th, receiving a "Thank you" email from them on November 12th. It is now a solid month later: December 14th, and I have yet to receive my product, get issued a refund, or even be responded to by customer service. I have contacted their customer service department via email twice now and also messaged them on Instagram. No response. If I do not receive my product or get issued a direct refund, I will be filing a formal complaint. I wish that I had researched the company more before purchasing...but you'd think a company with such a strong presence on social media would want to do right by their online following and customers. I suppose you don't go onto what looks like a legitimate website and say: "Hey, this looks like a scam." Unfortunately, that's exactly what this "company" is. I hope someone soon is able to do something about it.

I ordered 2 items from the company, they charged me for both but only shipped one item. They have ignored my 20 plus emails.
I ordered 2 items. One has been received, the other not. I've tried contacting them many many times via email and yet they have still not given me any updates on my order. This has been going on for weeks. They charged me for both items but refuse to communicate the status of the other item to me. Now I'm faced with not having the item for a Christmas gift and I'm out the $ for the item. They have literally ignored all communication. I can't get ANY information from them at all. Very frustrating .....

I placed an order in August and half of it still hasn't arrived.
Half of my order arrived back in September, however the other part which was supposed to ship at the end of August didn't until the end of November ( November 15th). Order #XXXXX. It said that it hat there was a DHL shipping problem (which no longer comes up in the link they provided me) and it never made it to USPS. DHL told me my only option was to get in contact with the sender company and they haven't returned to a single e-mail (of several), Instagram comment, phone call, or direct message. This is a $100 total of a $204.80 total cost and I expect to get my money back. I began contacting them on October 26th, got one email back that it would be shipped soon, then contacted them again on: November 5th, November 20th, November 28th, and December 3rd. I tried to contact via phone and Instagram after these attempts.

Placed order Nov. 4. Nov. 15 customer service promised order within 2 weeks. Been contacting them in all places public to contact with no response.
I placed an order to their company on November 4th. I hadn't gotten an update on it in the time they usually promise, so I contacted them at their customer service email on November 14th. An employee contacted me back promising my order within 2 weeks. I have checked their order portal since and my order status has been and still is at "processing". I have paid for my order. I have since attempted to contact their online customer portal 6 times with just an auto reply. I have attempted to contact *** at her email address back as well and I have not heard back now for weeks. I have attempted to contact through social media (they say to contact there for issues) and my comments on their posts have been deleted and my messages have not been replied to. I attempted to email them again today and they auto replied with an email saying they will not answer from that email any longer and to contact the portal. The portal states replies in 24-72 hours and mine have been unanswered for weeks and days now.