RGB Restoration and Builders

Review: RGB replaced the roof material on my roof 10/16/2013. I noticed that they had removed and covered up the evap cooler duct work that was on the roof before they worked on it ,the ac unit was turned on its stand and flashing was missing in one area. When balance of payment was collected 11/07/2013 I pointed out said issues to [redacted] who said someone would be out to correct the flashing and ac issues and the evap cooler issue would be handled when I was ready to install my cooler. After many calls and the start of this run arouud game someone was sent to repair the flashing and ac issue 01/29/2014. After going through all this trouble for the flashing and ac unit I ask that RGB restore my evap cooler duct work as they found it and that was 01/30/2014. I have talked to three different employees who have told me that they would take care of my cooler issue and have been dealing this run around game for some time now. Here it is 03/21/2014 and I am still waiting for RGB to complete what this job.Desired Settlement: Replace/reinstall evap cooler duct work and reseal and seal duct work as they found it

Business

Response:

Everything [redacted] requested by us was responded to promptly- the only thing that remains is to restore his swamp cooler duct, even though this makes no sense. He originally asked us to remove the old swamp cooler and duct, and seal it with shingles, which we did. This is appropriate even if you later are going to put a swamp cooler back on. Since he has no idea what model he is installing, invariably the size duct we are installing will have to be replaced anyway with the appropriate size for the new unit. Nevertheless, we have been calling [redacted] and stopping at his house every day for the last three weeks, and he neither answers the door nor answers either one of his phones. Messages are not returned. The material (duct and shingles) to install the duct have been dropped off and been at his house for over a month, but we need access to his attic crawl space to do the job.Please call us and tell us when we can come finish the job.[redacted]or [redacted]

Eric was friendly and knowledgeable about replacing my roof after a hail storm earlier this year. He guided me through the insurance process and assured me the job would be in good hands. The workers were prompt and careful about removing and replacing the roof all in one day, including cleanup. Later a handyman was sent to complete some repairs the insurance deemed were due from the storm, he was diligent in considering the paperwork and showing me each project as he completed them. All in all I feel that RGB went above and beyond in their work. Being a widow, and not having had this experience before, I can say I breathed a sigh of relief when this was completed.

Review: RGB replaced my roof recently which was paid for by my homeowners insurance. I have had at least 3 leaks, one very large. I called [redacted] twice with no response and called [redacted] twice also. The first time I called I called [redacted] he told me it had been fixed which was untrue because I have never showed either of them where the leaks were. I called [redacted] twice today both times put off by his receptionist who said he was busy on the phone.

In addition they both agreed to install my solar panels but during the construction phase they claimed their guys were afraid to do the install. They also agreed to instal a dryer vent on the roof but nothing. Also 5 of the 8 fascia boards they replaced have cracked from end to end which concerns me about the quality of their products

They told me they were going to replace the 2X4 trim with the standard 1X2 but later changed that telling me instead would install wider drip edge which doesn't appear wider.

I have received no warranty information/documents/etc regarding the product or their service .Desired Settlement: Fix the leaks, replace the fascia boards and finish the dryer vent and provide warranty documents.

Business

Response:

We have returned to the residence and repaired the leaks. As far as any other work, we completed the work required by the insurance estimate (see attached). There is no other work required by the estimate, nor is there any notation of extra work required on the contract. The solar panels and the dryer vent are not in the scope of repair.

I Had RGB replace my roof in Prescott Valley. They did a great job I went on roof they sealed around AC and put up flashing that matched roof. they were fast and did a great clean up. Eric [redacted] was our contact person he explained everything we needed to know, about the job, timing and insurance. great job guys