RGB Restoration and Builders

RGB Restoration & Builders have gone above and beyond the call of duty in re-roofing our home and restoring areas of hailstorm damage. If problems arose, they fixed them and even corrected some damage that we had not noticed. The workers were respectful & considerate.

Eric was friendly and knowledgeable about replacing my roof after a hail storm earlier this year. He guided me through the insurance process and assured me the job would be in good hands. The workers were prompt and careful about removing and replacing the roof all in one day, including cleanup. Later a handyman was sent to complete some repairs the insurance deemed were due from the storm, he was diligent in considering the paperwork and showing me each project as he completed them. All in all I feel that RGB went above and beyond in their work. Being a widow, and not having had this experience before, I can say I breathed a sigh of relief when this was completed.

Review: RGB replaced my roof recently which was paid for by my homeowners insurance. I have had at least 3 leaks, one very large. I called [redacted] twice with no response and called [redacted] twice also. The first time I called I called [redacted] he told me it had been fixed which was untrue because I have never showed either of them where the leaks were. I called [redacted] twice today both times put off by his receptionist who said he was busy on the phone.

In addition they both agreed to install my solar panels but during the construction phase they claimed their guys were afraid to do the install. They also agreed to instal a dryer vent on the roof but nothing. Also 5 of the 8 fascia boards they replaced have cracked from end to end which concerns me about the quality of their products

They told me they were going to replace the 2X4 trim with the standard 1X2 but later changed that telling me instead would install wider drip edge which doesn't appear wider.

I have received no warranty information/documents/etc regarding the product or their service .Desired Settlement: Fix the leaks, replace the fascia boards and finish the dryer vent and provide warranty documents.

Business

Response:

We have returned to the residence and repaired the leaks. As far as any other work, we completed the work required by the insurance estimate (see attached). There is no other work required by the estimate, nor is there any notation of extra work required on the contract. The solar panels and the dryer vent are not in the scope of repair.

I Had RGB replace my roof in Prescott Valley. They did a great job I went on roof they sealed around AC and put up flashing that matched roof. they were fast and did a great clean up. Eric [redacted] was our contact person he explained everything we needed to know, about the job, timing and insurance. great job guys