RGO Technologies

Review: After enrolling in a free trial of services for resume building, I canceled the subscription prior to the trial ending. Unbeknownst to me, I continued to be billed for these services. I never received confirmation of my cancellation in May 2015. Unfortunately, we did not realize that we were continuing to be billed until recently. Even though the company does not have a record of our cancellation, I am certain that I did cancel the subscription and I suspect there was a problem with the processing of the cancellation (Internet related?). I feel very strongly that resume genius should, at the very least, send a monthly notification to a subscriber's email to let them know when they are being billed. This would have alerted us that our credit card was being charged. I feel not doing this is a deceptive business practice. Instead, despite not having done any work on a resume or cover letter beyond the free trial period, we continued to be charged a monthly fee and were never notified of this. Considering that we had no online activity with the service beyond the trial and we were never notified of the monthly billing via email, which was provided in our account information, we request a full refund of all monthly charges that began in June 2015.Desired Settlement: Refund of $199.75

Business

Response:

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC

Consumer

Response:

Review: To whom it may concern,

I cancelled my subscription on the 17th July, 2015. On the 20th July 2015, two days after cancellation, I get another charge without my authorization. I know it's a small amount, but it's the principle. I would like them to STOP incurring unauthorized charges. Thank you in advance for your help. Have a great day

Business

Response:

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.As an international company, ResumeGenius processes payments from all over the world. Some banks charge an international transaction fee, even when the charge is in US dollars. We have no control over these fees and cannot predict what they may be, although generally they do not exceed 3% of the transaction amount. These fees are charged by your financial institution and not ResumeGenius. Please contact your bank if you have any questions regarding international feesSincerely,[redacted]Senior ManagerRGO Technologies LLC

Review: I have tries multiple times to cancel subscription to resume genius but only received a voice mail saying leave a message. The debited 41.35 which has overdrawn my account leaving me to pay an additional 25.00 in overdraft fees if this matter is left unresolved. When I asked for a refund I was told I could not receive one.Desired Settlement: A refund and I will never try another online product again.

Business

Response:

Hello, When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account. To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly. When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner. We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts. I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription. Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website. Sincerely, [redacted]

Review: This site gives a 14 day trial period for $1.95, as long as you cancel within the 14 day period they are not supposed to charge your credit card and cancel your subscription. I tried the site, it wasn't great, I canceled on the 14th day and they still charged my card $40 their terrible service. I contacted them and asked for a refund, they flatly denied it. They use misguiding language about their trial period and clearly are all about getting their $40Desired Settlement: I canceled on the 14th day, they charged my card anyway. I want my money back.

Business

Response:

Hello,

When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.

We also explain our policy in international charges. Please see all files attached.

The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel

This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.

To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use.

No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.

When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.

We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.

I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.

Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.

Sincerely,

Consumer

Response:

Review: Like many others who have fell into ResumeGenius.com's bait and switch scam, I opted for a $1.95 14-day full access, which misled me with the extremely low price and had me unknowingly pay a subsequent $39.99 for a service I did not authorize.

The tactic this company, RGO Technologies LLC used, presents false advertising to its customers via an intent to deceive by the founder, [redacted]. Mr. [redacted], as far as I know via my intensive research online that has been documented, is an alumnus of Carnegie Mellon University, and founder of US-based ResumeGenius.com and ResumeCompanion.com.

When I attempted to resolve the issue with their so-called support team, my refund request was not only turned down, I was also threatened by the potential lowering of my credit score.

Another ironic part of this is their company’s terms of use/terms of conditions. As you will see on their terms of use page, their company is located in Delaware but their terms of use claim that we look to the State of Maryland's laws. In any case, if we look at Section 14-2902 of 2010 Maryland Code Commercial Law, “For the purpose of purchasing, selling, or disposing of property or a service, a person may not advertise a statement containing a representation of fact that the person knows, or by the exercise of reasonable care should know, to be untrue, deceptive, or misleading.”, we can see that RGO Technologies LLC may be liable for fraud via their false advertising with an intent to deceive.Desired Settlement: I need a refund of $39.99, an amount which was wrongfully charged on my credit card. Apart from that, I would like to see the company cease its ruthless use of a bait and switch tactic which only promotes false advertising.

Business

Response:

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.On March 25, 2015, I signed up for a free resume service from ResumeGenius.com by company RGO Technologies LLC only to find out approximately 30 minutes later after building my resume that the free service is not at all free. I later found out that I had to provide my credit card information for a $1.95 14-day pro trial in order to download the resume to have it look the way I expected from their home page promoting the “free resume service” where download as a PDF is feasible. With the need to print my customized resume as initially expected of the service, I had no choice but to pay the $1.95.Since the one-time use of the service, I later found out on April 11, 2015 that my credit card was charged $39.95 on April 8, 2015 by aforementioned provider. Without a sales receipt or notification from them on my end, I contacted their support team via email to express my dissatisfaction but my request for a refund was disapproved. So much for their assurance of a “Try us out for 14 days and if you aren’t satisfied, we’ll refund your money.” On the same day, I contacted my bank to dispute the charge and contacted the Revdex.com Delaware to lodge a complaint.When the business responded to my complaint to Revdex.com Delaware, they claimed that “When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the14 day trial period to prevent the auto-renewal and in order to avoid future charges.” It is unfortunate that the aforementioned provider does not stay true to its statement “Try us out for 14 days and if you aren’t satisfied, we’ll refund your money” present on their sign up page as I had literally used the service for less than a day.This incident has caused me enormous emotional distress. I am disappointed because I was duped into believing service provided is free only to be further deceived into a money-making scheme with false advertising where free refund policy applies only to the 14-day trial. For example, the “After 14 days, auto-renews $39.95 per month” present on the sign up page, has no indication of a no-refund policy. In addition, the lack of a no-refund policy on the terms of use page and order summary page is a misrepresentation of the service I was promoted with. There is clearly an absence of a no-refund policy published at the time of purchase and it would be unfair for me to have $39.95 deducted from my bank account for a service I have not use since the one-time access.To resolve the problem, I would appreciate if RGO Technologies LLC provides a refund of $39.95 for an unsolicited charge on my credit card. Enclosed are copies of my records documented for this issue.I look forward to your reply and a resolution to my problem, and will wait until 5 business days before seeking help from the Fraud and Consumer Protection Division in the State of Delaware and the Federal Trade Commission. Please contact me at the above address or by phone at [redacted] or by email at [redacted]

Business

Response:

Hello [redacted],I am very sorry to hear about your experience using our website. We do have free services and if you wished to know how to download a free version of the resume created or had any questions before purchasing your subscription you could have simply called our customer service line, used our livechat tool or e-mailed us and one of our representative would have been able to assist you.Please keep in mind you had the ability to cancel 24/7 online and this is the most efficient method to cancel. The instructions on how to cancel can be found in the Sales Receipt, Purchase Confirmation or by clicking on our “Help and Support” tab in our website. We apologise if there were any misunderstandings. However, the information is clearly displayed in the website and it is the customer's responsibility to read Terms of Use and all information before the check out process.Regards,[redacted]

RGO Technologies LLC

Review: This site is a total rip off. Their sponsored ad on google says that you can create a resume in minutes with no credit card required. NOT TRUE. In order to download or use the resume you built you have to pay $1.95. They claim you can download a text version for free but that is not a usable resume as you created. You need a Word version to maintain formatting. Now they have your credit card info, somewhere buried in the text you are agreeing to pay $39.95 a month for their service. A total rip off amount as well as a hidden charge you do not realize you are signing up for. This was under the pretense of a download of the resume you created (supposedly for free). I called them after I saw the charge of 39.95 on my account and they cancelled further charges but refused to refund my $39.95. I'm assuming this is their business model. Scam everyone for a month (or until they notice the charge) and move on. Who would pay that every month?

This is a giant bait and switch campaign. Advertising free resume creation and then charging you to download a usable copy of the resume you created. Then you are signed up for a $39.95/month subscription service you never wanted.

I have called to no avail. I have emailed the "supervisor" I was supposed to complain to ([redacted]). I emailed three times with no response.Desired Settlement: I would like my debit card credited the $39.95 they have charged.

Business

Response:

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]RGO Technologies LLC

Consumer

Response:

Review: I went online to view the ResumeGenius site to get information on the services they provide. Their site is set -up where you would have to input your name, address, and email to view the services they provide; and after viewing their information, you could elect to do the 14-day trial for $1.95, or commit to the month monthly service. I only viewed the site, and did not commit to anything; however, the company was trying to debit my credit card. When I checked my email, I noticed that they sent me an email stating that my account is activated." I did not activate an account, so I called the company, and an associate named [redacted] (who refused to give his full name), stated that because I input in my information (name, address, email, phone#), I was activated. I am still trying to figure out how they got my bank information; especially, when I did not provide that information. I asked the agent to cancel my account, and he said he could not do that. I did not understand why he could not cancel the account, when he stated that I did not have an account and would not be charged. Lastly, I asked the agent for their address, and he gave me the wrong address, and I feel it was done intentionally. I went back on their website to cancel the account, and it was not canceled; instead, it said I had a free life subscription, which I do not want.Desired Settlement: I want this company to cancel the account they claim I have, and stop attempting to debit my credit card; especially when I never had an active account with them.

Business

Response:

Hello,We have checked the customers account linked to the email [redacted] and from what we can see it is a Lite subscription, where no charges have been incurred because the customer did not give their credit card information.The reason why our customers receives an activation email is because our system allows the user to enter their email and password so they can save their work for later.We will delete the customer's account from our website and all information created will be deleted. Sincerely,Senior ManagerRGO Technologies LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I went online to make a resume. I decided on resumecompanion.com, I made the resume and then find out I have to pay for it. I thought there were two options, one for a subscription and one for a one time print out. I chose the 4.95 option for what I thought was a one time print out. Then two weeks later I see a charge on my bank statement for 34.95 plus a .28 international charge for resume.com. I call them and explain what happened and they tell me they will cancel the account but they will not give me my money back because it is against their policy. They say that I was informed of the subscription and that I had two weeks 24/7 to cancel on there website. I explain that I didn't even know that I had subscribed so why would I revisit the website. They say that is not their problem and that if I can prove that I didn't know it was a subscription then they can give me a refund. So apparently refunds are not against their policy afterall. I ask them to tell me how I was provided with the information about the subscription and they said that it was under the My Account tab on the website. I told them that reputable companies send emails and notifications, they do not hide information behind the My Account tab on the website. And the only way to get them proof is to sign back up and do another resume so the pay page comes back up. I told them I would not sign back up and then they said they were unable to help me. It is dishonest and underhanded business practice to hide information in the My Account tab. I visited a lot of websites that day trying to fill out a resume, it's very possible I was confused but it's not possible that I signed up for a subscription. I was just looking for a part time job and I needed a resume to upload for online job applications. Canceling the subscription but keeping the money is probably very lucrative for them, as well as dishonest and very poor customer service.Desired Settlement: I would like to get my money back and have the Revdex.com look into this company for poor business practices. They may have done this to a lot a people. Forcing people to pay for services they did not want or use.

Business

Response:

Hello,

When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 7 day trial period to prevent the auto-renewal and in order to avoid future charges.

The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel

This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.

To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use.

No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.

When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.

We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.

I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.

Sincerely,

Review: I entered into an agreement that was advertised as a free service, I entered my bank card information for what was to be a $1.95 charge for printing/downloading a resume. now I see that I am being charged $39.95 for an account. I tried to resolve the issue with the company but repeated calls to their number go to an number that automatically disconnects. so I then tried the live chat option and was told I should have gone to their "help" section to cancel my account. I never agreed to an account!!!!Desired Settlement: I want a refund of the $39.95 chsrge that I did not agree to and NO FURTHER charges from them!!!

Business

Response:

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC

Consumer

Response:

Review: As I have researched this company I have found many many complaints about the way they handle thier accounts. My wife was also charged 39.95 for a .95 cents resume. she was told the resume was .95. but then a few days later I see the .95 cents charge pluss and additional 39.95 where they signed her up for monthly . I called and talked with a phone tech to no avail. he stated they give no refunds. we were ripped off and the company refuses to do anything about it . below is the link with the many complaints about this company doing the same to many customers.

[redacted]Desired Settlement: if they refund our 39.95 I will withdraw complaint but will never do business with this comapny again.

Business

Response:

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC

Consumer

Response:

Review: On July 3,2015 I was creating a resume for a friend and thought of using a template. I saw on Resume Genius you can use for $ 1.95.

I agreed to the 1 time charge of $1.95 . On July 18 2015 was a charge to my checking account for $39.95. I have not agreed to this charge. I contacted the Resume Genius company and spoke with [redacted] ,so he stated and I told him I did not agree to this. He said I will continue to be charged $39.95 monthly because I used there service and I have not cancelled. It was impossible to speak with this person since they talk in circles. I went to my bank and filed a complaint with them and they have an investigation in progress with no response. I have been given a provisional credit on my account for 90 days until investigation has been completed or Resume Genius returns my money they charged from my account without authorization. We have not heard from them as of today Au[redacted]t 26,2015.Desired Settlement: I want to be credited $39.95 to my checking account. I will pay the $1.95 I agreed to.

Business

Response:

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC

Review: I do not wish to continue my buisness with this company. Because I forgot to cancel they keep charging me. This has happened to me in the past with other companies and they are always willing to refund the charges. It is obvious that I no longer used their services after the first day. I have read repeated complaints about this company.Desired Settlement: A refund

Business

Response:

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]RGO Technologies LLC

Review: I received a charge on my credit card of 39.95. I logged on to website and attempted to log into my account info. It required my username, password and confirmation of password. The website would not allow me to enter my confirmation of password which resulted in my inability to access my account info. I am unable to cancel my subscription to avoid the charges. I called and spoke to a representative who stated they could not refund my charge and that she would cancel my subscription would not help me to access my account. I requested to talk to a supervisor who I was told could only be accessed by email. The employee refused to give me her last name or supervisors last name. I then received a call back from the company. After again being told my money could not be refunded I was told the accounting department would give me a $24.00 courtesy refund if I gave them a verbal contract that I would not contact the Revdex.com. I declined the verbal contract. I was never given any information on how to access my account information or a refund.Desired Settlement: Refund of 39.95 and cancellation of my account.

Business

Response:

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,

Review: I typed a resume and was suppose to pay 4.95 a one time fee. They have since then taken 35.00 out of my account twice that I did not authorize.Desired Settlement: 34.95 x 2

Business

Response:

Hello,

When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 7 day trial period to prevent the auto-renewal and in order to avoid future charges.

The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel

This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.

To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use.

No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.

When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.

We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.

I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.

Consumer

Response:

Review: Hello,

My problem is that this business charged me 40.00 dollars for a monthly fee

That I had canceled the moment I saw that their service wasn't what they claimed

They charged you a $1.95 initial trial fee, that I paid and then cancelled my subscription

Because I didn't like the way my resume looked it was all scrambled, no alignments

And to many bullets, today May 2nd checking my bank acct. I noticed the charged

I immediately contact these people, and got the I am sorry but we cannot refund you cause you didn't cancelled on time. I got so angry! I mean if I am trying to fix my resume is because I am looking for a job!!? Meaning I do not have the money to spent. I hope you can help me, thank you

Business

Response:

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC

Review: They advertise you have 14 days to cancel your plan, but bill before the 14th day is over.Desired Settlement: Refund my 39.95.

Business

Response:

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,Senior ManagerRGO Technologies LLC

Consumer

Response:

Review: I was looking online to write a resume to find work . I saw this website: resumegenius.com. First the website says write your resume for free. U click in it and started to write by answering all the question that the website asked me to to. After the writing, the site asked me put in my credit card for a charged of only $1.95 for 14 days . So I thought it'd only $1.95 so why not. Thus I try and my resume pot up on the screen after imputing my credit card information.As time when by suddenly a $39.99 was charged yo my credit card without my authorization. I called the company and the person was very rude and angry at me when I told her I thought it only going to cost me $1.95 just to try out. If I know if us going to continue charging my credit card without my authorization. She says that if I didn't cancelled within 14 days the company will automatically charged me for $39.99. I told get that I didn't know it was doing that. Since I only use one time n didn't help me write my resume, I wanted a refund if the $39.99. The lady told me that she can cancelled my request at this time, which she did n will no longer charged me a future amount of $39.99 but unable to refund my $39.99 because she can't track how many times I have use the service. I told her I only use it ins time and it didn't help me. Thus she refused to refund my money that I didn't authorized. I told her that I am going to dispute the charged by contacting the Revdex.com. She threatens me that they gave collection agent all over the country n if I do, she will sent me to them for collection. Please help get my refund back that I did not authorized.Desired Settlement: I wanted my refund back. Also please tell the company stop making threat to people just because they are big, financially secure and do care about low class people like myself.

Business

Response:

Hello,

When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.

The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel

This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.

To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use.

No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.

When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.

We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.

I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.

Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.

--

Sincerely,

Review: Subscribed to the service for what I thought was one month for $17.95. Instead I was charged $96.00. Immediately, when I realized my mistake - without taking a single product or service from then - within minutes of the charge, I followed the procedures, according to their website for a refund. Instead, I got this confirmation email in return:

Dear [redacted],

This is a CANCELLATION CONFIRMATION RECEIPT for your ResumeGenius pro subscription - annual (save 75%). You will continue to have full access to ResumeGenius's pro features and services until 10 November 2016.

CANCELLATION SUMMARY

You have successfully cancelled your Pro Subscription. You won't be charged again but are responsible for charges already incurred.

HOW TO CONTACT US

If you have any billing or technical questions please email us at [email protected] or go to resumegenius.com and we are available for live chat during normal business hours, 10AM to 6PM EDT/EST.

Thank you for your business!

Best regards,

ResumeGenius.com

resumegenius.com

[email protected]

In other words, I will not be getting a refund. Rather for the $96, and my quick demand for a "refund", I will be getting some other reduced product.

I would like a full refund. Not a reduced product for the same price.

I did not receive a single benefit in terms of a hard copy of my resume, or a download, or a transmission of said resume. The business is engaging in deception by advertising one cost - $17.95 for one month, and instead charging $96.00 for the whole year.Desired Settlement: The business should do the right thing and refund the cost when the customer has had no benefit from the service.

Business

Response:

Hello,When the customer subscribed to our Monthly Access Plan (saves 75%)/ Annual Plan subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services for the whole year for $95.40. To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC

Review: Resume Genius is practicing deceptive sales tactics that can be validated with many customers similar to myself, as evidenced in this blog link. [redacted]

Their tactic is to provide a limited 14 day "build you free resume service" for a nominal fee , and then somewhere in the fine print of their on line materials, they automatically renew a monthly subscription with NO/ ZERO notification /billing confirmation details - other than when you identify the series of monthly ($39.95) charges on your credit card.

Given that this clearly intentional deceptive practice has numerous dissatisfaction complaints, you would think a conscientious and honest firm would be more prudent with explaining their renewal practice in order to preserve some modicum of business integrity.

Instead it appears that this may be the only way this firm is capable of making money.

I respectfully request that your organization investigate this practice and either get them to correct this deceptive behavior or cease operations.Desired Settlement: Three months of $39.95 unauthorized automatic billing ($119.85)

Business

Response:

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC

Consumer

Response:

Review: In an attempt to create a free resume online as the website claims, I was forced to pay $1.95 to print my resume. This fee unknowingly to me was for a 14 day trial subscription to their services. Not knowing this, I did not realize that I would need to cancel within 14 days in order to not be charged $39.95 per month for a pro subscription. My credit card has since been charged this fee every month since March. I have not used the service since I printed my resume. This is evidence that I did not know I had paid for any further services with resume genius. Upon contacting the company to request a refund for services I have not used, I was informed because I have a pro subscription, a consultant was assigned to my account and no refund can be given because of that. I did not know this had occurred. They informed me their website states all these terms. I never saw any if these terms. I have since canceled the account but am concerned charges will still appear in my credit card. This company is using questionable practices to receive payment and will not refund any amount. Thus us even if the services are not used.Desired Settlement: I would like a refund of all payments I have made to this company. I used their service only for what was stated as free. I gave not used their services since and should not be charged for deceitful services

Business

Response:

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]RGO Technologies LLC

Consumer

Response: