RGO Technologies

Review: RGO has billed my credit card for services that I cancelled. I am requesting a full refund of the $39.95

When inquired, I was informed by "[redacted]." that I had received an a confirmation email when I purchased the service for $1.95 14 day trial" that I would be billed $39.95 after 14 days. I did not receive any such email. Also,Desired Settlement: Refund of $39.95

Business

Response:

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC

Review: In April 2015 my 16 year minor son was able to go online where the search promoted him to create a resume for $1.95, the feature must be cancelled in 14 days, now its billing $39.99 EVERY MONTH indefinitely!! I contacted the "customer service" number for this company which there was no supervisor or owner available nor did they know the presidents/ceo name. I informed them there was no information in writing they are now doing an automatic debit/draft every month nor an email confirmation/or payment receipt from them at any time for any month that this charge has been charged continuously to my account. so that this can be monitored. They advised they do not credit accounts and they will just cancel future charges. This company is deceptive and their goal is to get the so called $1.95 one time charge only to bill $39.99 every month with no other trace of the charges, no email confirmations of payments, nothing in writing, nor any other type of alerts. A minor should not be able to agree/set up an automatic indefinite paymentDesired Settlement: I demand this company who used deceptive sneaky tactics to access my account and charge $39.99 for months to credit $271 BACK to my credit card

Business

Response:

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.Account owners must understand that any second or third party you grant permission to use your card must be supervised while purchasing (this includes minors in any jurisdiction).When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,Senior ManagerRGO Technologies LLC

RGO Genius is a fraud. After a supposedly free trial, I was charged for 5 months consecutively, even after cancelling the trial THE SAME DAY. They provide no feedback or support, nor answer any calls. Be aware of this total scam!

Review: I paid $5 to use their online resume software, printed out my resume and thought that was the end of it. To my horror I found my credit card had been regularly billed @40 dollars Canadian per month for 7 months. When I noticed this I sent an email telling them what they were doing was fraud. In about ten minutes an email returned stating my 'membership' had been cancelled.

Nowhere did I see any mention of a monthly membership plan and would never have opted to pay $40 per month. I have now lost $300. I don't expect to see the money but I want others to be protected.Desired Settlement: they must clearly state their intention when billing a credit card. I am sure there was fine print in there somewhere but it was not clear at all what there intentions were with my credit card.

Business

Response:

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]

Review: Resumegenius.com promised "FREE" resume, which was not true. I had completed all steps in typing free resume, but then asked for payment $1.95. I foolishly put in credit card for something touted as free. now I've been charged $39.95 which is monthly for something I found to be unacceptable even if it was free.Desired Settlement: cancel & refund $39.95

Business

Response:

Hello,

When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.

The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel

This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.

To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use.

No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.

When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.

We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.

I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.

Sincerely,

Juan A.

Review: The company, resume genius, advertised that it would cost $7.95 a month for a year, the reciept came and I am out $95. I had contacted customer service, who refused to give me a direct phone number for a supervisor but gave me an email address, I emailed the supervisor who would not contact me until two weeks after inital contact. I had tried calling the next day to try and get this straightened out. The supervisor who was named [redacted], after expressing my discontent laughed at me. I have pasted the email that I sent to the manager, named [redacted]. This is the email that I had sent on June 24,

Hello,

My name is [redacted], I was on the Resume Genius website earlier today, 6/24 and I thought it was a good idea. I signed up for the program under the impression there was a monthly charge instead of an annual upfront fee.

I had canceled my account as soon as I saw my receipt and had expected a refund only to have the customer service representative, [redacted], say that my account was canceled but they do not give refunds.

I was able to speak with [redacted], the supervisor who laughed when I expressed my discontent

I would like a refund because I felt I was mislead because it said that it would cost $7.95 a month on the webpage.

Please contact me at your earliest convinence,

signed

She contacted me 12 days later on July 6 at 1:43, telling me the same thing that the company told me two weeks prior.Desired Settlement: I would like an apology from the Resume Genius upper management. They treated a paying customer poorly by laughing for their lack of knowledge and control of a situation. I would like the free resume builder, and the $1.95 and $7.95 words removed from their website. I am willing to pay for the month of services that has been used ($7.95)

Business

Response:

Hello [redacted],I am very sorry to hear about your experience using our websiteWe will follow with disciplinary action against [redacted] and can also include termination.When the customer subscribes to our monthly access plan, the ordersummary states the grand total will be $95.40 and renews annuallywhere the customer has to pay up front.You accepted our terms of agreement which state they would beenrolling into our subscription services for the whole year for$95.40.I am sorry to inform this, but as per our Terms of Use, the customeris responsible for the charges incurred. However, I highly recommendusing the services that you are now entitled to under their currentsubscription.However, you are free to share your account with friends or family andthey also have full access to your dedicated resume consultant (aswell as self-service software tools).Please let us know if you require any additional type of documentationto serve as evidence of the charges and our Terms of Use. We have acomplete record of our correspondence in addition to time-stampedcopies of when the customer agreed to our terms of service byregistering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC

Consumer

Response:

Review: Cancelled account and been charged for a deactivated account now having to cancel my bank to stop this it is all their reviews looking online I am not the only oneDesired Settlement: Want my money back in full

Business

Response:

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC

Review: I SIGNED UP FOR A 14 DAY TRIAL PERIOD. I MADE A RESUMEAND THEN I CALLED AND CANCELLED WITHIN A FEW DAYS. I HAVE BEEN CHARGED FOR 4 MONTHS AND I DISPUTED THE CHARGE WITH AMERICAN EXPRESS AND RGO SENT THEM A COPY OF MY RESUME PROOF. I NEVER SAID I DIDNT DO A TRIAL PERIOD FOR A VERY LOW AMOUNT OF MONEY. NOW IT HAS COST ME 159.00 I NEVER GOR A JOB AND NOW I AM FURHER IN THE HOLE BY A COMPANY THAT DOESNT HAVE GOOD BUSINESS PRACTICE THERE ARE A LOW OF COMPLAINTS ABOUT THE SAME PROBLEM EVEN ON THERE OWN WEBSITEDesired Settlement: CREDIT FOR 159.90 TO AMERICAN EXPRESS FOR SERVICES I DID NOT WANT OR USE AFTER THE INITIAL TRIAL

Business

Response:

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC

Consumer

Response:

Review: I tried to cancel after the 14 day trial as I could not afford the 39.95 a month, but they claimed I did not cancel soon enough and charged me.

I tried to cancel after the 14 day trial as I could not afford the 39.95 a month, but they claimed I did not cancel soon enough and charged me. They allowed me to cancel the future subscription but forced me to keep the one month. The problem is I don't need or want the service and they are forcing it on me. I asked for a refund and for them to close my account but they openly refused several times. For a company who claims to help people to find work you think they would be more sensitive to financial issues.Desired Settlement: A refund of the 39.95 and to close my account. I don't mind if they even block me from having an account as well. I just do not care to do business with them at all period.

Business

Response:

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC

Review: I used resume genius in August and thought I was agreeing to a one time charge for 14 day access to their resume builder. I am aware NOW that there is a ridiculous fine print stating you will then charge my card every month for the 39.95 until I cancel. What a rip-off. Why do you even offer the 14 day trial if you are going to automatically then charge monthly? I have not received any notice of payments or ANY further communication from Resume Genius alerting me to my "fantastic" monthly subscription. You are making a business of ripping people off. I use the internet ALL the time and am no stranger to these charge until you cancel deals. I have NEVER been fooled before and am ashamed that there is a business taking advantage of others like this. If you are going to assume this subscription, you need to communicate the automatic deduction every month and send a receipt. Every good, honest business operates that way. Shame on you. You obviously are used to this type of complaint since your customer service happily emailed me the fine print that I missed. If this is such a problem you should actively try to correct the problem by sending customers monthly receipts for the charge.Desired Settlement: I would like a full refund for the five months that I was taken advantage of. That would be a total of $199.75.

Business

Response:

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC

Review: I did a 14 day trail of this business and forgot to cancel my subscription. I am a very busy mom of two, nursing student, and work full time so it slipped my mind. I called them when I noticed the charge on my account. It was the very first day they charged me and called and asked if I could cancel and they could refund my money since it was the first did and I did not use it nor did I want to, they refused. Then they told me their "operations manager" did not have a direct phone number. They did nothing for me.Desired Settlement: I would like them to refund the payment they took without providing any services.

Business

Response:

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC

Review: I was given the choice after using the resume creator to do a $1.95 14 day-trial or a charge of $39.95 for 3 months of use. I chose $1.95. I was never told that if I did not cancel within 14days, that I would be automatically charged another $39.95, which happened on 8/6/15.Desired Settlement: I want a refund of the $39.95, which I feel was fraudulently charged to my card.

Business

Response:

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC

Review: This is both a billing/collection issue and a customer service issue.

I signed up for a "free" 14 day trial for the resume service. I checked to make sure that there were no additional charges, however, I have been charged monthly (39.95) for 4 months.

I noticed this charge a month ago, and have been trying to reach their customer service for the last month. Most times that I have called, I got a message that there offices are closed. On 3 occasions I reached a person, but we kept getting cut off. Today, I talked with a person long enough to -hopefully- cancel the subscription. Even on this call we were cut off repeatedly, so I am nervous that I will continue to be charged.

I asked to be refunded the 4 months of charges on this last call, however the operator said he could not do this and would not let me talk to a manager.

I was respectful and calm on this call, even though we kept getting cut off and he refused to let me talk to a manager.

In addition to the problems that I have had communicating with this company on the phone, I have had trouble contacting them via the internet as well. Their website freezes or does not load regularly.

I do not believe that these communication problems are due to my internet and phone service. I work from home and depend on my phone & internet service daily and I do not typically have problems with my service.Desired Settlement: I would like a refund of the 4 months of charges that started after the 14 day free trial.

Business

Response:

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC

Review: Signed up to pay for a $2 resume, and when I got my credit card statement there was a $40 charge. They refuse to refund after contact.

Signed up to pay for a $2 resume, and when I got my credit card statement there was a $40 charge. Contacted them via live chat and they refused to refund me and were rude. They said by signing up I was subscribing to a month subscription and the $2 was for a 2 week trial to download a resume. They gave me no warning the 2 week trial was up and that I would be paying $38 additional if I didn't cancel my account. I did not download anything past the first day that would justify being charged for a month subscription.Desired Settlement: I expect to be refunded the $38 that was unjustly charged to our credit card.

Business

Response:

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC

Consumer

Response:

Review: I had signed up for the free service and later called and canceled, yet on July 22 and again on August 22, $34.95 was withdrawn without consent from my checking account for SJT Resumes.Desired Settlement: I would like a full refund of $69.90

Business

Response:

Hello,

When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 7 day trial period to prevent the auto-renewal and in order to avoid future charges.

The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel

This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.

To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use.

No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.

When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.

We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.

I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.

Sincerely,

Review: I just now noticed the charge on my credit card. I quit using the card a long time ago and have been working to pay it off, but it seemed like the balance went up this last time so I checked the transactions and I noticed recurring monthly charges of $29.95. It has been more than a year since I used a resume service and it was a one time charge of $4.95 - or so they said. I've stopped the charges on my credit card, but I want these people shut down. I can't believe scams like this can go on without punishment.Desired Settlement: I would like my money back of course, but it is more important this company is shut down so it can't do this to more people. They should be ashamed of themselves for misleading people and taking their money.

Business

Response:

Concerning: [redacted] When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account. To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly. When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner. We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts. I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription. Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website. Sincerely, [redacted]

Consumer

Response:

Review: Resume Genius offers a "free" resume download service for an initial fee of $1.99. They mention to you they offer a "PRO MEMBERSHIP" for 39.99 if you choose. Once you accept to pay the $1.99 initial fee, and give your credit card info, you get STUCK with an AUTOMATIC MONTHLY PAYMENT FEE of $39.99 NEVER do they tell you that you better read all terms where they will STICK you with this monthly fee!!!

I contacted the provider, WORST customer service possible. This guy kept telling me that I should have CANCEL my PRO membership within 14 days. I did not even request a Pro membership. He did not assist me or offered me any solution, just told me it was my fault for not canceling the PRO membership they stuck me with!

I realized about this racketing once I noticed on my bank statement the recurrent charge! I went to the website and said I could CANCEL! (No idea I was getting charged!!!) I had to cancel this account and I had to cancel my credit card!!!! Please do something about this thieves!!!Desired Settlement: For this company to return my money, or as much as possible!!! (5 months worth of charges!!!!!!!!)

Business

Response:

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC

While I did find RGO's online resume tool to be of help and a time saver, it was the unfortunate lack of monitoring the recurring monthly charge of $39.95 and inability of tracking my actual activity while logged into the account and using services, that suddenly, 8 months later I find the recurring charge continues monthly on my credit card billing invoice. Shame on me for not being more diligent and cancelling by end of the 2nd month, however, when speaking to their customer service department, their negative response and accusatory demeanor, was enough to indicate they really don't rely on customer loyalty. Instead, their revenue is a result of hoping you will easily overlook and forget the recurring charge each month.

Avoid using this service if you can avoid and instead, use a resume service that charges a one-time fee or offers better options.

Last, had I checked this company with the Revdex.com website first, I would have made an alternate decision, particularly as the company is not Revdex.com acredited and has a list of consumer complaints.

Review: I used the resume genius service to build a resume. They have two subscription options. I reviewed the first option which was a 7.95 per month option but it has to be paid upfront. The other option was a 14 day trial. I selected that option. They billed my account approximately 95.00. I contacted the company and I got a girl on the phone that had an Indian accent. The call had an echo as if I was on speaker phone. I had to spell my name 10 times on the phone. She refused to connect me with a supervisor. The only thing that she would state is that I selected the 7.95 option and that I do not have the option to change my mind. She would not tell me where she was located. She was very evasive. She stated that my only option was to email someone named betty at [email protected]. I have not received any response to that email. I feel that this was fraudulent. Additionally, the only response that I did get, which was just now, was an email stating that my membership was cancelled but I had access to the program for a year and was responsible for all charges. I will be attempting to dispute this through my bank on Monday.Desired Settlement: I want my money refunded, I am willing to pay for the 1.95 trial period.

Business

Response:

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month or the annual subscription expires at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]

Review: I have used Resumegenius.com to create my resume and agreed and honored, a charge of $1.95 ($1.00 + $0.95 on my amex card on Oct 20,2014). since then, the named company had used my credit card info and charged me, without my consent, FOUR TIMES the amont of $39.95 (Thirty nine dollars and ninety five cents) - bringing total charges to the amount of $159.80 (One hundred, fifty nine dollars and eighty cents). I have NOT used ANY of their alleged 'support service'.Desired Settlement: full refund of $159.80 (One hundred fifty nine dollars and eighty cents. back on my american express card, as soon as possible.

Business

Response:

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]