RGO Technologies

Review: They will not refund your money. Does not state clearly that you will be charged a monthly fee.

Wen on-line to create resume. Agreed to the $1.95 charge. Did not state that I was under a 14 day trial period and charged $39.95 automatically from my account after the 14 days was up. Will not refund the money.Desired Settlement: The website should state clearly that you are under a 14 day trial period and that $39.95 will be automatically taken from your account.

Business

Response:

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC

Review: In an attempt to create a free resume online as the website claims, I was forced to pay $1.95 to print my resume. This fee unknowingly to me was for a 14 day trial subscription to their services. Not knowing this, I did not realize that I would need to cancel within 14 days in order to not be charged $39.95 per month for a pro subscription. My credit card has since been charged this fee every month since March. I have not used the service since I printed my resume. This is evidence that I did not know I had paid for any further services with resume genius. Upon contacting the company to request a refund for services I have not used, I was informed because I have a pro subscription, a consultant was assigned to my account and no refund can be given because of that. I did not know this had occurred. They informed me their website states all these terms. I never saw any if these terms. I have since canceled the account but am concerned charges will still appear in my credit card. This company is using questionable practices to receive payment and will not refund any amount. Thus us even if the services are not used.Desired Settlement: I would like a refund of all payments I have made to this company. I used their service only for what was stated as free. I gave not used their services since and should not be charged for deceitful services

Business

Response:

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]RGO Technologies LLC

Consumer

Response:

Review: Resume Genius is practicing deceptive sales tactics that can be validated with many customers similar to myself, as evidenced in this blog link. [redacted]

Their tactic is to provide a limited 14 day "build you free resume service" for a nominal fee , and then somewhere in the fine print of their on line materials, they automatically renew a monthly subscription with NO/ ZERO notification /billing confirmation details - other than when you identify the series of monthly ($39.95) charges on your credit card.

Given that this clearly intentional deceptive practice has numerous dissatisfaction complaints, you would think a conscientious and honest firm would be more prudent with explaining their renewal practice in order to preserve some modicum of business integrity.

Instead it appears that this may be the only way this firm is capable of making money.

I respectfully request that your organization investigate this practice and either get them to correct this deceptive behavior or cease operations.Desired Settlement: Three months of $39.95 unauthorized automatic billing ($119.85)

Business

Response:

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC

Consumer

Response:

Review: Subscribed to the service for what I thought was one month for $17.95. Instead I was charged $96.00. Immediately, when I realized my mistake - without taking a single product or service from then - within minutes of the charge, I followed the procedures, according to their website for a refund. Instead, I got this confirmation email in return:

Dear [redacted],

This is a CANCELLATION CONFIRMATION RECEIPT for your ResumeGenius pro subscription - annual (save 75%). You will continue to have full access to ResumeGenius's pro features and services until 10 November 2016.

CANCELLATION SUMMARY

You have successfully cancelled your Pro Subscription. You won't be charged again but are responsible for charges already incurred.

HOW TO CONTACT US

If you have any billing or technical questions please email us at [email protected] or go to resumegenius.com and we are available for live chat during normal business hours, 10AM to 6PM EDT/EST.

Thank you for your business!

Best regards,

ResumeGenius.com

resumegenius.com

[email protected]

In other words, I will not be getting a refund. Rather for the $96, and my quick demand for a "refund", I will be getting some other reduced product.

I would like a full refund. Not a reduced product for the same price.

I did not receive a single benefit in terms of a hard copy of my resume, or a download, or a transmission of said resume. The business is engaging in deception by advertising one cost - $17.95 for one month, and instead charging $96.00 for the whole year.Desired Settlement: The business should do the right thing and refund the cost when the customer has had no benefit from the service.

Business

Response:

Hello,When the customer subscribed to our Monthly Access Plan (saves 75%)/ Annual Plan subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services for the whole year for $95.40. To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC

I found this site online and spent the initial $40 to help me format my resume. Months later I logged into my credit card account and noticed at they were charging me $40/month every month since I used the service. I think that the site is a total scam. Why would someone need to pay monthly for a one-time resume format? I contacted customer service and was given a very robotic response. Not helpful at all. You could see that I used the site only one day but was charged hundreds of dollars. I would have referred so many people to this site had they responded more professionally to me. This business will not last if they don't manage customer service better. Referrals grow your business- and they will not be getting any from me.

Review: I have an unauthorized charge on my paypal account from company.

The amount is $39.95.

I have never used your services nor as anyone in my family.

I expect the amount to be refunded immediately to my account or I am going to file a complaint with the Revdex.com.

The transaction ID# [redacted]

Thank You,

[redacted]Desired Settlement: I just want the money refunded to my account for the unauthorized amount of: $39.95.

Thank You,

Business

Response:

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.Although we understand you may not know the individual that used your card, it is primordial that you know all the people that had access to your card prior to opening a dispute or file related to credit or debit card usage. Account owners must understand that any second or third party you grant permission to use your card must be supervised while purchasing (this includes minors in any jurisdiction).When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,

[redacted]Senior ManagerRGO Technologies LLC

Consumer

Response:

Review: I signed up with this company originally to produce a resume for an upcoming job offer. I knew that I would be charged a one time fee of $1.95 cents for a limited trial....what I DID NOT know, is that I would be subsequently charged a fee of $39.95 for both October and November for a 1 month pro subscription that I never ordered!!!!

I feel that this is a deceptive practice, and would like a full refund.Desired Settlement: I would like to be refunded $39.95 X 2 which will equal a total of $79.90

Business

Response:

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Company says that they have fraud issues.

I had all ready tried to get resume genuis to give me a refund prior to this but now I am fearful my credit card information will be stolen. I had accidentally purchased the annual subscription under the impression it was $7.95 a month only to find it is $95 a year. I recieved an email almost two weeks later saying 10 days of your 14 day trial are up.I called the company, the agent I spoke with,[redacted] said there was no such email sent. Later that day, I recieved an email from neils supervisor [redacted] saying that he checked with the fraud department, and resume genuis did not send an email. I had trusted this company with personal information and I am terrified that information will be leaked and wind up in the wrong hands.Desired Settlement: I would like a refund for fear of credit card information being stolen,and an apology from the company.

Business

Response:

Hello,Please keep in mind our website is protected by McAfee secure. We do not sell, trade, share or transfer the customers personal data or financial information to any third parties.However the service Ms.[redacted] signed up with was not the 14 Day Trial subscription, it was in fact the Annual Plan for $95.40. There is a resume under her Contact Information, Work Experience, and Education.The screenshot she sent us regarding her "14 Day Trial" did not corroborate with the information from our end. I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC

Consumer

Response:

Review: I canceled my membership and have not accessed this service since initially checking it out during the trial period. I decided I did not need their service and canceled it. I was just reviewing my bank statement and found two charges for $39.95 on my debit account. This is unacceptable, and they will not refund it because they claim I did not cancel. They failed to send a cancellation email, which I did not know I should receive. They also claimed no supervisor was available to assist me. I said they could check to see I had not logged in to use the service since the first time checking it, but conveniently they say they can't check that. Although I would think they could see if a user has logged into his or her account. I would like a refund, and I also plan to follow up with the AG because it is likely I'm not the only one they are ripping off.Desired Settlement: Full refund for August and September $39.95 x 2. $79.90

Business

Response:

Hello,

When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.

The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel

This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.

To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use.

No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.

When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.

We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.

I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.

Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.

Sincerely,

Consumer

Response:

Review: I was making a resume for a job and came across Resume Genius. I began to make my resume that was titled as free and when I got to the point of saving it, I was required to sign up for an account and give my debit card information. After spending almost an hour working on this resume I was too invested to start with a different website. So, to begin with, the website was very misleading. Here is the real problem, I requested to have my account deleted via their chat service in order to avoid the monthly $40 cost. It seems the first resume was "free" as long as you canceled your account immediately afterwards, which I pursued. However, my bank account as of yesterday is showing a charge for $39.50 from Resume Genius (RGO). I have not used the service since I created my first resume and when I reached out to their staff in order to get this resolved since I did accurately attempt to delete my account because I didn't want to pay the $40 monthly fee (something I was roped into as their resumes are advertised as free and are not) and they were very cold and unhelpful and just generated responses on how I agreed to the terms and services and did not acknowledge the fact that I tried to delete my account with them and I guess the follow up was unsuccessful on their end. This business is a scam.Desired Settlement: I would like to be refunded the $39.95 that I did not agree to pay and took the measurements required to avoid that.

Business

Response:

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC

Consumer

Response:

Review: On 10/17/14 I paid $1.95 by credit card to build a resume. On 10/31/14 they charged me $39.95 for subscription to their service, this fee they didn't mention when I paid for the resume. Plus they charged me a foreign transaction fee $1.19(?)

I called them to dispute the charge but they refused to refund me.Desired Settlement: Refund $39.95+1.19=41.14

Business

Response:

Hello,

When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.

We also explain our policy in international charges. Please see all files attached.

The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel

This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.

To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use.

No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.

When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.

We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.

I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.

Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.

Sincerely,

Consumer

Response:

Review: I opened an account with your company (Resume Genius) on December 2nd to create a resume. Knowing I would not be using the website again, I logged back in about a week later (December 7th) to cancel my account, well within the time period allowed. I checked back into my account later the following week to make sure everything was taken care of, and under my account it showed the account had been cancelled on December 9th. I assumed the different date was because the last time I logged in was a Sunday (December 7th) and it may have taken a few days to post? I never logged back into Resume Genius again.

On the morning of December 23rd, I received an email from Resume Genius telling me my account had been cancelled, but I still had until sometime in January to access the website. I was confused by this e-mail and the time delay, so I logged into my credit card account and saw there was a transaction posted from Resume Genius (RGO technologies) on December 17th in the amount of $39.95 for a monthly access fee. I then went back into my resume genius account to verify it was closed and it showed a cancel date of 12/9/14. I then contacted customer care about this, and the response I received was that I had not cancelled my account within the 14 day trial and was subject to the $39.95 monthly fee. They did not show the account as having been cancelled until 12/23/14. At that time I logged back into resume genius to look at my account status, and the post from December 9th had mysteriously disappeared and the only post showing the account had been cancelled was on December 23rd. I have tried to go back into my web history to get a screen shot of this, but because I had logged back into the website, the most recent account history is all that is there. I also did not receive the cancellation e-mail until December 23rd, which I'm not sure why it would take more than two weeks to receive it other than for your company to be deceitful. I did not cancel my account on December 23rd.

I have not spoken to anyone over the phone; all my correspondence has been through email.

Like most people who are working on a resume; I am currently unemployed, and the Mother of two young boys. Being slammed with an extra $39.95 during the month of December is a substantial burden to me and my family. I cannot believe the dishonesty and lack of compassion I have received from this companies "customer care team." I will continue to do everything in my control to let others know of your business practices, and to be wary of utilizing your offered services.Desired Settlement: I did my due diligence of logging into Resume Genius before the 14 day trial was over, and closing my account....however, somehow my post was deleted once I disputed the credit card charge and changed to another date. I would like the $39.95 that was charged to my credit card fraudulently, credited back to my account.

Business

Response:

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]RGO Technologies LLC

Consumer

Response:

Review: My college age daughter went on line to get help writing a resume. Resume Genius advertises as a free service. Then once you get your info entered says it costs $1.99. What they fail to tell you is that if you do not cancel within 14 days you will be charged $39.95 per month indefinitely. When contacted they refuse to talk refund because they say you are bound by the terms and conditions. My daughter went on line to this site once and has had to pay almost $120! She had no idea there was a monthly charge. It is deceptive at best. To continue to charge her account monthly when she did not use it is inexcusable.Desired Settlement: That they will be contacted and warned about the deceptive nature of their website and required to refund customers who thought they were signing up for a one time charge. That we will be refunded the $119.85 (39.95 x3 ) - $1.99 which she thought the service cost.

Business

Response:

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

It does not surprise me that Resume Builder was able to respond swiftly and with significant detail including screen shots. Clearly defending their questionable business practices is something that they are called upon to do regularly. So, let me present my screen shots as well.I invite you to visit their website. (SCREEN SHOT 1) Page 1 in large letters it says “Free Resume Builder”. No mention of any charges, even small ones. I took the “1 minute tour”. Again no mention of charges, just a commercial for how Resume Builder can help applicants set themselves apart in a competitive job market. If you choose to pursue this method of resume construction you will have no choice but to begin completing data that will populate their format. The first area to enter information contains this line, “ Register for a free account to receive lifetime access to your resume”. Again, the F word. (SCREEN SHOT 2)Once you enter your data, you will have to hit Download Resume Now button to proceed. This is the first time that you can see anything about pricing. There are two options. (SCREEN SHOT 3) The 14 days full access states that it is $1.95. It’s not free! But if you have already entered all your data, you will probably want to proceed. Read down further. The column describing 14 days full access says unlimited number of resumes and cover letters, unlimited download to MS Word and & PDF, after 14 days auto renews $39.95 per month, pay as you go service. Cancel anytime. Hmmm….automatically renews each month. Shouldn’t this be at the top in BOLD LETTERS? Shouldn’t there be some kind of reminder? Pay as you go. They make it sound so pleasant as if they were doing us a favor.The next screen talks about free again! “Register to save your work and access it anytime FREE”. (SCREEN SHOT 4)Please review the terms and conditions. Are you kidding me? This screen shot just does not do it justice. (SCREEN SHOT 5) It is very, very long. My mortgage contract is shorter. Is it realistic to expect a customer to review in detail before they click to move forward? I think not.Here is what is curious to me. When I went on the site after I saw what happened to my daughter, I gave only enough info to investigate the site. I had to give my email address. I received multiple emails urging me to complete the process. If the same effort was placed into reminding customers of their trial period expiration, there would be problem.Clearly this site is designed to deceive. If you google free resume templates, there it is. It states “free resume templates”. You cannot find out cost until you enter data. There is no effort on the part of the company to email you info about your 14 day trial. The terms and conditions are extremely lengthy. And when you contact their customer service department you are given the standard talking points and reminded that you are legally liable. When I asked to speak to a supervisor I was told she was in a meeting. Based on other complaints that I have seen on line, this is a common practice. You can only pursue the matter further by emailing “Betty”. Then you receive a form letter email strikingly similar to the response you received from them. They did not respond to me when I asked how they could justify $120 in charges for someone that visited their site one time. How can a company call their service free repeatedly and then rely on a click to represent acceptance of their multiple page terms and conditions? This is a highly predatory business model. While it may pass someone’s concept of legal, it is highly unethical. I wonder how many jobless individuals have been ripped off by Resume Genius. I think we should expect more from companies than to prey on unsuspecting consumers.

Business

Response:

Hello,To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC

Review: I needed to create a resume. The home page of resumegenius.com says "Free Resume Templates" down the page it says you can download it to Word and PDF. I spent an hour using the free template, but then was told I would have to pay to do the download to Word or as a PDF - no where on the home page does it say there will be a fee to get the template - it says it is free. When I did the on-line chat with someone there, they told me I could get the download for less than what it originally said, but to get it free, I could only receive it as a text - which was never mentioned on the home page. I would never have wasted my time if they had been forward about their product to begin with. False, False False with what they are saying they will do!!!!!!Desired Settlement: Fix their website so that they are honest in their claims right from the start.

Business

Response:

Hello,To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. Instructions regarding how to download free resume can be located on the Help & Support page.If you would like to download your Resume and you are still signed in. Simply click on this link:https://app.resumegenius.com/resumes This will take you back to the resume you created and allow you to DOWNLOAD, EDIT & PREVIEW. Click on “Download Resume” and choose between Word, PDF or TEXT formats.Please be sure to Save all your work by scrolling down and clicking “Save and Continue” at the bottom of each section.IF YOU ARE NOT SIGNED IN please open a new window in your browser, then go to:https://app.resumegenius.com - login and follow the instructions above.Check out this video, which shows you how to use our resume builder easily. h[redacted]However, all other services require a payment as stated above and according to our Terms of Use. Sincerely,[redacted]Senior ManagerRGO Technologies LLC

Consumer

Response:

Review: I initiated what I thought was going to be a one time charge of 7.95 for a one month subscription for access to a resume site - I was charged 95.40. I immediately contacted the business and they indicated that was the fee for the monthly service, a year in advance. I asked them to cancel my service immediately and issue a refund. they said they cancelled it immediately but the would not issue a refund. I then printed out and pointed out the money back guarantee and they said that was for 14days only. I said I called you the moment you charged my card 95.40 and they said because I authorized a monthly charge there is no satisfaction guarantee - I said it clear at the bottom of the page here that the satisfaction guarantee is NOT listing that you can ONLY take advantage of it if you select a specific payment plan. They are refusing to issue any type of refund for any reason. I contacted them with in minutes of my card being charged. Still today - it has not even been 14days. My financial institution called them also, they are still maintaining that I authorized the charge of 95.40 so my bank will not refund the charge.

I need help getting these monies refunded based on the satisfaction guarantee they offered and are NOT honoring.Desired Settlement: Please have them refund to the card they charged. I live on social security disability and I would never have made a charge for 95.40 on my card knowingly. I truly thought based on the screen shots I was going to be charged 7.95 with the option to cancel after 1 month and that there was a 14day cancellation period for satisfaction guarantee.

Business

Response:

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month or annual subscription expires at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,

[redacted]RGO Technologies LLC

Review: Hello, This company has was been taking $29.00 out of my bank account since June of last year on a monthly basis. I rarely look at my bank statement but because I was locked out my account I had to call the bank and in doing that I discovered that this company in which I never heard of before nor did I ever sign up with has Fraudulently gotten ahold of my information and has been taking monthly drafts out of my account. When I called them I got someone on the phone that was unable to tell me anything and stated their were in fact going to stop taking payments and would pass my information on to the manager. in which I never received a call back yet. I then call again and was told to email the manager they would not give me a name or anything. This is unprofessional and has cost me well over $522.00, I work hard for my money and would appreciate if someone could help me retrieve it from this company. I have never used there service nor have I ever heard of their service. What steps do I need to take in order to retrieve my money.Desired Settlement: my money returned to my account

Business

Response:

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 7 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]RGO Technologies LLC

Review: RGO technologies is an online resume building service. When you login in, it tells you that their service is 1.95 and if you dont cancel before your trial period, they will charge you 39.95. I used this service once before and was only charged the 1.95 as far as I know, but they are saying I logged back in during my "trial period" however long that was supposed to be and they immediately charged my card 39.95. The screen showed my account information from before and said I would be charged 1.95 and then 39.95 if I dont cancel before the "trial period. There was no message about my card being billed immediately for 39.95. The only way I found out was my bank called the next day to see if I had authorized this charge. I called to complain and they would not refund my money because they said it was clearly stated which it was not. I asked repeatedly to talk to a manager and I told over and over that the manager was "in a meeting" and finally the representative hung up on me. The Live Chat person also ended our chat when I asked for my money back.Desired Settlement: I want the the company to refund my 39.95 back to my debit card.

Business

Response:

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]RGO Technologies LLC

Review: Resume Genius has charged my bank account $39.95 without my knowledge, and is refusing to refund my account. I was under the impression that I was paying for an online resume template, which was around $1.50, however they have charged me a substantial amount extra. I called their customer service department and smoke with the manager, who gave me much attitude and mocked my request. He claims that the information about the charge was in the terms and conditions, however in no outward way did they ask for my permission to be a monthly member.Desired Settlement: I would like a refund for the $39.95 that I paid.

Business

Response:

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC

Review: These guys like so many others on the internet have a 14 day trial for $1.95, I thought it was a one time only fee, but that's not the issue. I started their trial on 7-2-14 and was billed $40 on 7-18-14 to my surprise. Well no one answered when I called on the 18th, so I left a message requesting a call back. They very rudely explained that it was not a one time fee of $1.95 that it was a 14 day trial. So I advised them to cancel that I did not want that and they did but they wouldn't refund me or prorate my usage. I was out of town on both days, when I made the call and when they called me back, so I had no other means to contact them other than phone because I was camping. Why are these companies allowed to take your trial money then bill you continuously until you cancel? Why cant we just pay the money and if there is a trial period after that they cancel or notify you in some way that they will bill you again but a way that you choose?Desired Settlement: I would like my money to be at the very least prorated, there are 31 days in July at 39.95 for the month comes out to a 1.29/day. I'll give them the Benefit of the doubt since I didn't technically didn't cancel until 7-21-14, 5 days after I was supposed (not that I didn't try), 5 days at 1.29 comes out to 6.45 minus that from the 39.95 monthly fee I would like to reimbursed $33.49. Thank you for your time.

Business

Response:

Hello,

When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.

The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel

This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.

To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use.

No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.

When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.

We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.

I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.

Sincerely,

Consumer

Response:

Review: This company has been charging my credit/ debt card for 20 months @ $29.95 since 8/23/2013 without my authorization. This is totally a scam and needs to be addressed so this can be stopped .Desired Settlement: Yes I should be refunded because I did not authorize this. When I phoned them they were not very helpful and said NO REFUND will be given. This matter should be taken care of so this does not happen again to others.

Business

Response:

Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 7 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]