Right Honda

Re:  Complaint ID#[redacted]To Whom It May Concern,This letter serves as our 2nd response from Right Honda regarding compliant ID#[redacted] from [redacted].Right Honda stands by our original response for Mr. [redacted]’s complaint regarding the financing for a new vehicle.  There are circumstances that prevent Right Honda from selling a new vehicle to Mr. [redacted], which Right Honda has no control over.   The options from lenders that are willing to extend a loan to Mr. [redacted], are strictly based on the credit history provided to us by Mr [redacted].  Again, Right Honda is not the finance company,  therefore , the final decision is that of the banks, and we cannot change that outcome.With the situation regarding the license plate, Right Honda will reimburse Mr. [redacted] for the cost related to obtaining a replacement license plate for his vehicle if necessary.Again, we value all of our customers and potential customers, and hope Mr. [redacted] will reconsider exploring his options.Sincerely,[redacted]Business Manager[redacted]

11-6-14
Revdex.com
RE:      ...

ID#[redacted]

This letter is in response to the above referenced complaint.  Our Finance Director, [redacted], has been in direct contact with [redacted] to resolve the issue.
At the time of the complaint, [redacted]’s financing was not approved for her new vehicle, so the payoff had not been sent on the [redacted]. 
At this point in time, Regional has paid in full and Right Honda will assist with removing the derogatory mark on [redacted]’s credit bureau.
We hope this will resolve this matter and will be satisfactory to [redacted].

Right Honda
[redacted]                         

11-6-14
Revdex.com
RE:      ...

ID#[redacted]

This letter is in response to the above referenced complaint.  Our Finance Director, [redacted], has been in direct contact with [redacted] to resolve the issue.
At the time of the complaint, [redacted]’s financing was not approved for her new vehicle, so the payoff had not been sent on the [redacted]. 
At this point in time, Regional has paid in full and Right Honda will assist with removing the derogatory mark on [redacted]’s credit bureau.
We hope this will resolve this matter and will be satisfactory to [redacted].

Right Honda
[redacted]                         

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

This letter is in response to [redacted] complaint regarding her extended service contract.  When [redacted]  [redacted] originally purchased her new [redacted]; she also purchased an additional Honda Maintenance Warranty along with a Gap Policy.  The vehicle also had the...

original factory warranty, which is a 3 year/36000 mile warranty from the time of purchase.   After the purchase, [redacted] decided that she would rather have a warranty that was equivalent to warranty that she had on her previous vehicles, which was for an extended term.   [redacted] informed [redacted] that she could purchase an additional extended warranty for $750, which is the dealership cost.  This warranty would be a Honda Care warranty for 6 years/ 100,000miles.  [redacted] was not happy with that offer, so in good faith, Right Honda offered her the warranty for no cost.    This was satisfactory to [redacted].   Right Honda submitted the warranty, but due to the fact that [redacted] had already purchased a Maintenance Warranty through Honda, the additional extended warranty was rejected. Right Honda proposed to cancel the existing maintenance warranty, and provide a maintenance warranty through a different company that we use.   During this time [redacted] relocated to Texas, and the company that offers the maintenance warranty would not honor the new maintanence warranty in Texas.   The only other option at this point is to offer [redacted] a different extended warranty with the same coverage,  through First Automotive.  Right Honda has submitted this warranty for [redacted], and it actually has greater benefit for [redacted] due to the fact that the effective date is January 2, 2015, rather than the original purchase date.[redacted] has been in contact with [redacted] as recent as today 2/20/2015.  We believe that we have addressed all of her concerns, and [redacted] is satisfied with the outcome.We value all of our customers and believe that we have handled this complaint to [redacted] satisfaction.  Thank you.Sincerely,[redacted]Business Manager  Right Honda

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Unfortunately Right Honda has provided more falsified information. My attorney has asked that all communication between me and Right Honda stop. My attorney will be in contact with them company shortly.

Regards,

RE:  Complaint #[redacted], [redacted]

We are in receipt of the above referenced complaint from Mr. [redacted].  Upon reviewing the complaint, our General Manager, [redacted], contacted Mr. [redacted] to discuss the details of the windshield.  [redacted] explained to Mr. [redacted] that...

while it is not 100% clear as to when the damage occurred it most certainly is something we can take care of.    He apologized for the mishandling of the situation. We issued a reimbursement check for $423.98 and mailed today.

We value Mr. [redacted] as our customer and hope to continue our relationship with him.  We believe that we have handled this complaint satisfactorily. 

Thank you, 

Business Manager

This letter is in response to Ms. [redacted]’s complaint regarding “robocalls” from Right Honda.   These automated calls that Ms [redacted] is referring to, are actually generated from a 3rd party agency that sends out marketing campaigns for Right Honda.  Our General Manager, [redacted], has...

taken measures to insure that Ms. [redacted] is successfully removed from any further call list.  I have reached out to Ms. [redacted] as well.   I have left a message and instructed Ms. [redacted] to contact me directly if she continues to receive calls.  In some cases, it takes a little while for the names to be completely removed, so I gave Ms. [redacted] has my direct contact information, in case the problem should continue in the future.We do apologize that this has not been resolved with the previous attempts by Ms [redacted], and that this has created an inconvenience for Ms [redacted].We value all of our customers and potential customers, and hope this will be to Ms [redacted]’s satisfaction.  Thank you.Sincerely,[redacted] Office Manager  Right Honda

I have never been treat so poorly in my 54 years by a car dealer, finance guy [redacted] was rude, in my face,aggressive and threatening. I was an inch away from calling the cops. I would NEVER buy here personally. What a bunch of old world hard pressure car tactics--pathetic

To Whom It May Concern,Regarding complaint ID#[redacted]I spoke with Mrs. [redacted] this morning, August 17, 2015, regarding the complaint filed.  We have determined that there was some communication issues on the part of Right Honda, and sincerely apologize that this has escaladed...

to point that it has.  After speaking with Mrs. [redacted], we have come to a reconciliation.  There will be no future letters sent regarding this matter, and there will be no negative remarks on Mr. or Mrs. [redacted]'s credit reports.We value all of our customers and believe that we have handled this complaint to Mr. and Mrs. [redacted]'s satisfaction.Sincerely, [redacted]Right HondaBusiness Manager

Re:  Complaint ID#[redacted]
To Whom It May Concern,
This letter serves as our response from Right Honda regarding compliant ID#[redacted] from [redacted]. Right Honda offers various promotional mailers, as well as phone calls to customers, to assist customers with the...

purchase or lease of new and pre-owned vehicles. These advertisements and phone calls give information on current promotions or special financing rates, but of course these are based on customers’ credit and auto loan history, and are subject to approval by the finance company. Mr. [redacted] was contacted by Right Honda to come in and talk about options for a new car. When  customers’  come to our dealership, we do the best we can to come to an agreement that makes both parties happy, but financing is always subject to final approval by the finance company. Right Honda does not have access to every aspect of the customer’s financial situations, so there may be unforeseen circumstances that arise once a contract is submitted for final approval.  In the case of Mr. [redacted], this was the case. American Honda Finance Corporation (AHFC) would not approve the contract as it was written on a new vehicle, because he did not meet certain criteria. After Right Honda received this information from AHFC, our Finance Manager contacted Mr. [redacted] to inform him of the bank’s decision.   At this point, we offered to show Mr. [redacted] vehicles that were within the approval guidelines that were offered by different finance companies with different interest rates and terms. The finance company determines interest rates based on the customers’ credit history.    Mr. [redacted] became upset and requested that we return the vehicle he was intending to trade in, and he did not wish to discuss any further vehicle options.At this point we gave Mr. [redacted] his trade in back, along with the original license plate. The trade in vehicle was returned to Mr. [redacted] in the same condition that it was received.  Right Honda does not have the option to honor the original contract as Mr. [redacted] is asking, because AHFC will not extend the loan.  Right Honda is not the finance company.   As stated previously, there are other options for Mr. [redacted] with different finance companies for different vehicles.  Mr. [redacted] is welcome to come in and discuss these other options. Right Honda strives to make each and every customer happy with their vehicle purchases, and we feel that we tried to help Mr. [redacted], but unfortunately we were not given the opportuninty. We value all of our customers and potential customers, and hope Mr. [redacted] will reconsider exploring his options.Sincerely,

Business Manager

We are in receipt of the above referenced complaint from Mr.[redacted]. Prior to receiving this complaint our General Manager, [redacted], was working with Mr. [redacted] regarding his concerns.We have made all the necessary repairs to Mr. [redacted]'s 2007 Dodge Nitro, including replacement of the...

fuel pump, fuel tank and power steering rack, of course, at no charge to him. We did provide him with a rental car while repairs were being done.While we understand Mr. [redacted]'s concerns regarding his contract, he was not forced into signing. It was his decision to purchase this vehicle. However, in the interest of good faith we made a goodwill reimbursement to Mr. [redacted] for $650.00 for the alarm and a 3 year maintenance agreement.We value all of our customers and believe that we have handled this complaint to Mr. [redacted]'s satisfaction.Thank you

Dear [redacted], I appreciate you taking the time to allow Right Honda to resolve the issue you had with our service department.  Customer service is what we pride ourselves on, and its unfortunate that we did not meet our own standards when you...

visited.As we spoke about this morning, September 30th,  I did issue you a full refund for the repairs that you were charged.  I also sent a copy of the credit card receipt to your email provided. We value all of our customers, and hope that you will return to Right Honda in the future. Please feel free to contact me if there are any further concerns regarding this matter.I feel we have come to a resolution in which both parties are satisfied.Sincerely,

[redacted]Business Manager[redacted]

In response to Mr. [redacted]’s complaint regarding our advertising mail piece we would like to start by stating in no way is this piece designed as a “scam” as Mr. [redacted] describes. Many retail companies use advertising to attract customers to come in to the store to look at the merchandise. In...

our case it is automobiles. We would further add that we have had the mail pieces scrutinized by an attorney to ensure that we complying with all Arizona laws and appropriate disclaimers, which are included in the mail piece. While Mr. [redacted] may be upset as to the mailer and its intent, we have several customers who come in and are very happy when they leave with a new vehicle. Although one of the requirements is that the prize be redeemable at Right Honda, it only makes good business sense to want the possibility of a new customer to our dealership. We certainly wouldn’t want them to buy from a competitor. Mr. [redacted]’s interpretation of the mailer is just that, his interpretation. Furthermore his request that we formally apologize is unreasonable. Our General Manager, [redacted], did try to contact Mr. [redacted] on several occasions to see if they could discuss the mailer, however, he did not respond. As stated earlier, we have many customers that are very happy with Right Honda. We strive to make their buying experience the best it can be. If Mr. [redacted] would like to contact [redacted] directly, his direct number is ###-###-####.

Review: I traded in a [redacted] on 8/25/14 to Right Honda. Today is 10/27/14. I was assured by [redacted], who is supposed to be the finance director, that my loan would be paid off on the [redacted] before my payment was due on September 12th. I have contacted Tom repeatedly and he has assured me nearly 10 times that this wouldn't be a problem. It is still not paid off and it is affecting my credit negatively. I have never once been late on a car payment until now. I have yet to receive any information about where to make my first payment and it is due in 13 days, which is approximately 75 days after I've purchased this car. I am showing to be delinquent 2 payments on my [redacted] and once of them is now more than 45 days past due.,Desired Settlement: I want Right Honda to pay off my [redacted] and erase and negative credit history from my credit report that they have adversely caused me.

Business

Response:

11-6-14Revdex.comRE: ID#[redacted]This letter is in response to the above referenced complaint. Our Finance Director, [redacted], has been in direct contact with [redacted] to resolve the issue.At the time of the complaint, [redacted]’s financing was not approved for her new vehicle, so the payoff had not been sent on the [redacted]. At this point in time, Regional has paid in full and Right Honda will assist with removing the derogatory mark on [redacted]’s credit bureau.We hope this will resolve this matter and will be satisfactory to [redacted].[redacted]Right Honda[redacted]

always outstanding . . . this is [redacted] #12 for my family

I went in to Honda for an oil change. Hoping it would be no more than an hour since I had my two year old twin boys with me. [redacted] said that he would try to get the car done quicker so we didn't have to wait. He followed through with his promise and was complete in less than 40 minutes. Although the boys were happy as could be in your kids playroom.
Thank you - we will be back!

[redacted] and Right Honda Service Department are the best. Express Service is the only way to go!

Review: Brought vehicle in for a new battery and an oil change. Complimentary car wash service is provided. I have been a customer for 12 years. When I picked up the vehicle, both front windows were in the open position. While still in the spot where the car was provided to me by Right Honda, an attempt was made to close the windows. The passenger window would not operate. I immediately walked over to the service representative and advised him that the window would not close.

The representative, [redacted], advised me that he would see would they could do. He then advised that the cost we would be about $240.

When I advised that the window was working when submitted for service, he challenged me that the window may have already been broken when I brought it in, I advised him that it was not and reminded him that they did not wash the car with an open window after service was performed.

In a very reasonable and professional manner, I advised him that I would be willing to pay Right Honda to fix, even though the damage was clearly incurred while the vehicle was in their possession. I had been a regular customer for 12 years and could not leave with an open window..

I told him that I would be willing to pay up to $150 to get this issue resolved. [redacted] then tried to explain to me that right Honda was doing me a big favor by only charging me $240. I reminded him that the window was clearly working when I dropped the car off for service (given the car wash) and that I would still be willing to pay of Right Honda's cost up to $150 (despite the extremely low odds that the window would fail while in their possession during the requested service). Note that this is more than the $123 for the requested battery and oil change service.

I was then lectured by [redacted] that Right Honda charges $130 an hour for a mechanic. I again reminded him that the issue occurred during the care of Right Honda. I then requested that he speak with someone who had the authority to charge less than list price for a problem created under Right Honda's "care".

Once it was clear that [redacted] was not providing any minimal level of customer service, I requested to speak with a manager. He pointed me towards a person to speak with.

I introduced myself to the person [redacted] pointed to and made him aware of the broken window that occurred during their possession. He promptly advised me that $175 was the best price he could offer and they weren't making much money at the rate. When I reminded him that the issue occurred during their care, he very rudely cut me off and told me to talk it or leave it. When I explained that I couldn't take the car back with the window open, he told me that he wasn,t "going to go in circles with me" and that he would tape the window closed for me if that would meet my needs.

I asked for his name and he said Andy. When I pressed for a last nam and title, he nervously pulled out his business card and gave it to me with shaky hands - it was clear that he was reluctant to provide any information about himself.

The lack of customer service and rudeness to a long time customer is unacceptable. I was more than willing to make a compromise, but Right Honda takes an aggressive approach with customers.

This is unacceptable- Right Honda should cover the cost of the damage incurred while under their care.Desired Settlement: Full refund for issue created to vehicle while under their care and for very rude and condescending response from "management" personnel.

Business

Response:

Dear [redacted], I appreciate you taking the time to allow Right Honda to resolve the issue you had with our service department. Customer service is what we pride ourselves on, and its unfortunate that we did not meet our own standards when you visited.As we spoke about this morning, September 30th, I did issue you a full refund for the repairs that you were charged. I also sent a copy of the credit card receipt to your email provided. We value all of our customers, and hope that you will return to Right Honda in the future. Please feel free to contact me if there are any further concerns regarding this matter.I feel we have come to a resolution in which both parties are satisfied.Sincerely,

[redacted]Business Manager[redacted]

[redacted] is awesome and I trust him to treat me well and provide the very best information possible. I drive 20 miles one way to visit Right because of him (and several other dealerships are close