Initial Business Response / [redacted] (1000, 8, 2014/08/21) */ We offer a billing page called "Service Plan" that shows all features and charges as well as the billing cycle and next billing dateThis includes the plan cost, and the cost of all "Additional services"The only item it does not show is the fees and taxes as these change often, so we cannot show them until the time of the billingWe also provide a full billing history, which is a copy of of all bills under "Billing History"We do apologize for the delay in the porting of the last number but it has been ported at this time and the account was cancelled on 8/8/
A business that does not deliver on the service they promise and then after you fulfill your end of the agreement They sneak in a "one year" renewal clause with no email or acknowledgement that you are renewing It is 100% deceptive practice geared at sticking it to people vscustomer service There is no annual service commitment anywhere unless someone is somehow "renting" or paying off equipment they do not own That is not the case with us I am looking into civil action as well
This by most is the most unprofessional business I have encountered in a long time and do not understand how they have an A+ rating with the Revdex.com Our Rep absolutely lied and charged our card without our consent with specific instructions NOT to charge the card but did so anyway While confronting this business to resolve the matter, they decided to play childish games by pretending to have communication problems which they could not hear me on the phone I was blown away by this since I only see this type of scenario on television or the internet!! After calling back, was put on hold forever to have my CC refunded immediately instead of the to day wait which will see if it occurs Stay clear away from these people unless you want a headache
Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ We spoke with the customer and confirmed all issues had been resolvedWe also provided a goodwill gesture
Initial Business Response / [redacted] (1000, 8, 2014/06/19) */ Initially worked with [redacted] directly but then followed up with [redacted] who confirmed the phone numbers had been ported over to ATT and that they had no other concerns at this time since this was completed on 6/6/
Initial Business Response / [redacted] (1000, 14, 2014/07/16) */ We do not offer permanent discounts for referrals, they are limited by certain time frames and we always will reserve the right to adjust pricing from time to time as neededWe did offer to utilize a contract which would have saved the client some money over the life time of the account but that was declinedWe apologize for any misunderstanding of the discounts Initial Consumer Rebuttal / [redacted] (3000, 16, 2014/07/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Extra points for trying to pull a fast one and only give half of the information in hopes that maybe I wouldn't respond On multiple occasions, they called me up, reassuring me that if I'd at least sign a contract, they'd be able to grandfather in the discounted rates (which had gone up 2x) Begrudgingly, I agreed, since I wasn't planning on going anywhereThat's when they let me know that, in fact, all I would get was $off a monthThe first girl I spoke to even agreed with me that I shouldn't have to sign the contract, as it would entail the obligation of cancellation fees, since I was obviously getting a special discount as it stood Secondly, the notion that they now claim they don't offer the discounts for referrals is a fabrication and claim made by fiatThe individual who I had originally worked with is no longer with the company (how convenient) so they couldn't verify with him what was discussed, but on multiple occasions, I went above and beyond, scheduled my client onboardings along with his bonus schedule, etcWe had a symbiotic relationshipOn top of that, when I looked at moving from phonebooth.com to RingCentral, because of the difference in price in terms of extra numbers, my new estimate was 2-times higher than what I was paying I got the discount for distinct reasons 1) I was an outside consultant that would help sell and onboard the clients, and brought in a number of medium sized accounts to the company 2) I also did it working symbiotically with the salesperson, and pushed more business when he needed me to 3) To help match and earn my business from phonebooth when I came overI don't use my phone much at all, but we both agreed it would be beneficial for me to have the service if I was going to help sell and implement it The claim that the discounts aren't permanent is nonsenseThat was never explained - the discount itself was given as a specific concessionIt wasn't bound by any term limitations or the likeThere is ZERO evidence that was produced that it was intended to be cut off at a certain pointThey can claim they reserve the right, but the capricious nature in which the discount was removed indicates quite clearly the lack of a distinct policy that governed the discount In effect, RingCentral is massively misstating both the nature and scope of the discount as well as what they did to try to resolve it Final Business Response / [redacted] (4000, 18, 2014/07/18) */ We stand by our are original statementThe premise that we would never change pricing is something that we cannot go along withOur terms of service definitely cover pricing changes can be made at any time Final Consumer Response / [redacted] (4200, 24, 2014/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I already answered this: Extra points for trying to pull a fast one and only give half of the information in hopes that maybe I wouldn't respond On multiple occasions, they called me up, reassuring me that if I'd at least sign a contract, they'd be able to grandfather in the discounted rates (which had gone up 2x) Begrudgingly, I agreed, since I wasn't planning on going anywhereThat's when they let me know that, in fact, all I would get was $off a monthThe first girl I spoke to even agreed with me that I shouldn't have to sign the contract, as it would entail the obligation of cancellation fees, since I was obviously getting a special discount as it stood Secondly, the notion that they now claim they don't offer the discounts for referrals is a fabrication and claim made by fiatThe individual who I had originally worked with is no longer with the company (how convenient) so they couldn't verify with him what was discussed, but on multiple occasions, I went above and beyond, scheduled my client onboardings along with his bonus schedule, etcWe had a symbiotic relationshipOn top of that, when I looked at moving from phonebooth.com to RingCentral, because of the difference in price in terms of extra numbers, my new estimate was 2-times higher than what I was paying I got the discount for distinct reasons 1) I was an outside consultant that would help sell and onboard the clients, and brought in a number of medium sized accounts to the company 2) I also did it working symbiotically with the salesperson, and pushed more business when he needed me to 3) To help match and earn my business from phonebooth when I came overI don't use my phone much at all, but we both agreed it would be beneficial for me to have the service if I was going to help sell and implement it The claim that the discounts aren't permanent is nonsenseThat was never explained - the discount itself was given as a specific concessionIt wasn't bound by any term limitations or the likeThere is ZERO evidence that was produced that it was intended to be cut off at a certain pointThey can claim they reserve the right, but the capricious nature in which the discount was removed indicates quite clearly the lack of a distinct policy that governed the discount In effect, RingCentral is massively misstating both the nature and scope of the discount as well as what they did to try to resolve itI'd really like to think they're not willfully misleading you, but I'm really not sure at this point given how many times they've said they'll do something and not followed through, even just in this resolution process
Initial Business Response / [redacted] (1000, 9, 2015/08/03) */ Still in progress but giving Revdex.com an update, we provided the refunds but customer has not ported numbers to new provider, mentioned he will contact us when he doesOf note the number does need to be in service to port the phone number and while we will be providing a grace period here, it does need to happen in a timely manner
Initial Business Response / [redacted] (1000, 9, 2015/01/22) */ We have worked with the client to the full extent we canThey will need to resolve the billing matter with that entity which is not RingCentralWe do apologize for the inconvenience Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/01/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) Ring Central took care of meI am 100% happy with what they did for me
Initial Business Response / [redacted] (1000, 8, 2015/12/03) */ After initial contact on 11/we have not been able to reach Mr***Just an update here, we will continue to attempt contact Final Business Response / [redacted] (1000, 11, 2015/12/10) */ After making contact again the customer does not wish to troubleshoot further
Initial Business Response / [redacted] (1000, 8, 2014/06/02) */ We have tried contacting the client a few times now and have not heard back Final Business Response / [redacted] (4000, 11, 2014/06/03) */ Agent was able to make contact nowClient received the refund, and understands the system limitationHe also mentioned he was contacting the Revdex.com to say he was satisfied with the resolution
Initial Business Response / [redacted] (1000, 8, 2014/06/20) */ This was indeed a billing problemWe have refunded the customer all amounts after better understanding the situationOnly part we cannot accommodate it the billing method, we do require a credit card to be on file.Customer understood and the account is still active after we worked out the refund Initial Consumer Rebuttal / [redacted] (2000, 10, 2014/06/23) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 8, 2014/08/25) */ The customer was being billed for calls to her toll free number that originated from a payphoneCustomer care did a poor job of explaining this to her and agents did not call her back eitherWe will learn from this one as an organizationAs a goodwill gesture we are refunding back charges for her troubles with itOverall she is happy with the product, she just did not appreciate getting poor answers form our staff about this situation
Ringcentral has delivered exactly what was promised. We have been very pleased with their service and continual upgrades for us as users of their services.
Initial Business Response / [redacted] (1000, 8, 2015/03/04) */ We have been trying to contact this person but have not received any replyJust updating Revdex.com since case is old
Initial Business Response / [redacted] (1000, 8, 2015/07/27) */ When we contacted the customer they did not have any concerns about missing callsThey did have some questions about billing that our agents were able to provide information onWe are considering resolved but if any additional information is needed about the missed calls we would be happy to contact again Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/07/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: [redacted] I am rejecting this response because: the fact that I would like out of my contract doesn't give them the right to state "I do not wish to work further" as a way to get out of thisI simply want out of my contract because they did not do as they stated.Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 9, 2015/11/18) */ A contract is in place and we will be enforcing the contractIt is still ongoing but the ball is in the customers court to continue troubleshooting the issue, which we are more than willing to do but the customer has had difficulties doing so due to time constraints
We have resolved most of the issue but have to hammer out a few more detailsThis is just an update for the Revdex.com sake, we are aware the issue is not fully resolved but we are still working on it with the customer
Initial Business Response / [redacted] (1000, 8, 2014/08/21) */ We offer a billing page called "Service Plan" that shows all features and charges as well as the billing cycle and next billing dateThis includes the plan cost, and the cost of all "Additional services"The only item it does not show is the fees and taxes as these change often, so we cannot show them until the time of the billingWe also provide a full billing history, which is a copy of of all bills under "Billing History"We do apologize for the delay in the porting of the last number but it has been ported at this time and the account was cancelled on 8/8/
A business that does not deliver on the service they promise and then after you fulfill your end of the agreement They sneak in a "one year" renewal clause with no email or acknowledgement that you are renewing It is 100% deceptive practice geared at sticking it to people vscustomer service There is no annual service commitment anywhere unless someone is somehow "renting" or paying off equipment they do not own That is not the case with us I am looking into civil action as well
This by most is the most unprofessional business I have encountered in a long time and do not understand how they have an A+ rating with the Revdex.com Our Rep absolutely lied and charged our card without our consent with specific instructions NOT to charge the card but did so anyway While confronting this business to resolve the matter, they decided to play childish games by pretending to have communication problems which they could not hear me on the phone I was blown away by this since I only see this type of scenario on television or the internet!! After calling back, was put on hold forever to have my CC refunded immediately instead of the to day wait which will see if it occurs Stay clear away from these people unless you want a headache
Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ We spoke with the customer and confirmed all issues had been resolvedWe also provided a goodwill gesture
Initial Business Response / [redacted] (1000, 8, 2014/06/19) */ Initially worked with [redacted] directly but then followed up with [redacted] who confirmed the phone numbers had been ported over to ATT and that they had no other concerns at this time since this was completed on 6/6/
Initial Business Response / [redacted] (1000, 14, 2014/07/16) */ We do not offer permanent discounts for referrals, they are limited by certain time frames and we always will reserve the right to adjust pricing from time to time as neededWe did offer to utilize a contract which would have saved the client some money over the life time of the account but that was declinedWe apologize for any misunderstanding of the discounts Initial Consumer Rebuttal / [redacted] (3000, 16, 2014/07/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Extra points for trying to pull a fast one and only give half of the information in hopes that maybe I wouldn't respond On multiple occasions, they called me up, reassuring me that if I'd at least sign a contract, they'd be able to grandfather in the discounted rates (which had gone up 2x) Begrudgingly, I agreed, since I wasn't planning on going anywhereThat's when they let me know that, in fact, all I would get was $off a monthThe first girl I spoke to even agreed with me that I shouldn't have to sign the contract, as it would entail the obligation of cancellation fees, since I was obviously getting a special discount as it stood Secondly, the notion that they now claim they don't offer the discounts for referrals is a fabrication and claim made by fiatThe individual who I had originally worked with is no longer with the company (how convenient) so they couldn't verify with him what was discussed, but on multiple occasions, I went above and beyond, scheduled my client onboardings along with his bonus schedule, etcWe had a symbiotic relationshipOn top of that, when I looked at moving from phonebooth.com to RingCentral, because of the difference in price in terms of extra numbers, my new estimate was 2-times higher than what I was paying I got the discount for distinct reasons 1) I was an outside consultant that would help sell and onboard the clients, and brought in a number of medium sized accounts to the company 2) I also did it working symbiotically with the salesperson, and pushed more business when he needed me to 3) To help match and earn my business from phonebooth when I came overI don't use my phone much at all, but we both agreed it would be beneficial for me to have the service if I was going to help sell and implement it The claim that the discounts aren't permanent is nonsenseThat was never explained - the discount itself was given as a specific concessionIt wasn't bound by any term limitations or the likeThere is ZERO evidence that was produced that it was intended to be cut off at a certain pointThey can claim they reserve the right, but the capricious nature in which the discount was removed indicates quite clearly the lack of a distinct policy that governed the discount In effect, RingCentral is massively misstating both the nature and scope of the discount as well as what they did to try to resolve it Final Business Response / [redacted] (4000, 18, 2014/07/18) */ We stand by our are original statementThe premise that we would never change pricing is something that we cannot go along withOur terms of service definitely cover pricing changes can be made at any time Final Consumer Response / [redacted] (4200, 24, 2014/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I already answered this: Extra points for trying to pull a fast one and only give half of the information in hopes that maybe I wouldn't respond On multiple occasions, they called me up, reassuring me that if I'd at least sign a contract, they'd be able to grandfather in the discounted rates (which had gone up 2x) Begrudgingly, I agreed, since I wasn't planning on going anywhereThat's when they let me know that, in fact, all I would get was $off a monthThe first girl I spoke to even agreed with me that I shouldn't have to sign the contract, as it would entail the obligation of cancellation fees, since I was obviously getting a special discount as it stood Secondly, the notion that they now claim they don't offer the discounts for referrals is a fabrication and claim made by fiatThe individual who I had originally worked with is no longer with the company (how convenient) so they couldn't verify with him what was discussed, but on multiple occasions, I went above and beyond, scheduled my client onboardings along with his bonus schedule, etcWe had a symbiotic relationshipOn top of that, when I looked at moving from phonebooth.com to RingCentral, because of the difference in price in terms of extra numbers, my new estimate was 2-times higher than what I was paying I got the discount for distinct reasons 1) I was an outside consultant that would help sell and onboard the clients, and brought in a number of medium sized accounts to the company 2) I also did it working symbiotically with the salesperson, and pushed more business when he needed me to 3) To help match and earn my business from phonebooth when I came overI don't use my phone much at all, but we both agreed it would be beneficial for me to have the service if I was going to help sell and implement it The claim that the discounts aren't permanent is nonsenseThat was never explained - the discount itself was given as a specific concessionIt wasn't bound by any term limitations or the likeThere is ZERO evidence that was produced that it was intended to be cut off at a certain pointThey can claim they reserve the right, but the capricious nature in which the discount was removed indicates quite clearly the lack of a distinct policy that governed the discount In effect, RingCentral is massively misstating both the nature and scope of the discount as well as what they did to try to resolve itI'd really like to think they're not willfully misleading you, but I'm really not sure at this point given how many times they've said they'll do something and not followed through, even just in this resolution process
Initial Business Response / [redacted] (1000, 9, 2015/08/03) */ Still in progress but giving Revdex.com an update, we provided the refunds but customer has not ported numbers to new provider, mentioned he will contact us when he doesOf note the number does need to be in service to port the phone number and while we will be providing a grace period here, it does need to happen in a timely manner
Initial Business Response / [redacted] (1000, 9, 2015/01/22) */ We have worked with the client to the full extent we canThey will need to resolve the billing matter with that entity which is not RingCentralWe do apologize for the inconvenience Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/01/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) Ring Central took care of meI am 100% happy with what they did for me
Initial Business Response / [redacted] (1000, 8, 2015/12/03) */ After initial contact on 11/we have not been able to reach Mr***Just an update here, we will continue to attempt contact Final Business Response / [redacted] (1000, 11, 2015/12/10) */ After making contact again the customer does not wish to troubleshoot further
Initial Business Response / [redacted] (1000, 8, 2014/06/02) */ We have tried contacting the client a few times now and have not heard back Final Business Response / [redacted] (4000, 11, 2014/06/03) */ Agent was able to make contact nowClient received the refund, and understands the system limitationHe also mentioned he was contacting the Revdex.com to say he was satisfied with the resolution
Initial Business Response / [redacted] (1000, 8, 2014/06/20) */ This was indeed a billing problemWe have refunded the customer all amounts after better understanding the situationOnly part we cannot accommodate it the billing method, we do require a credit card to be on file.Customer understood and the account is still active after we worked out the refund Initial Consumer Rebuttal / [redacted] (2000, 10, 2014/06/23) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 8, 2014/08/25) */ The customer was being billed for calls to her toll free number that originated from a payphoneCustomer care did a poor job of explaining this to her and agents did not call her back eitherWe will learn from this one as an organizationAs a goodwill gesture we are refunding back charges for her troubles with itOverall she is happy with the product, she just did not appreciate getting poor answers form our staff about this situation
Ringcentral has delivered exactly what was promised. We have been very pleased with their service and continual upgrades for us as users of their services.
Initial Business Response / [redacted] (1000, 8, 2015/03/04) */ We have been trying to contact this person but have not received any replyJust updating Revdex.com since case is old
Initial Business Response / [redacted] (1000, 5, 2015/08/20) */ This issue was resolved on 8/
Initial Business Response / [redacted] (1000, 8, 2015/07/27) */ When we contacted the customer they did not have any concerns about missing callsThey did have some questions about billing that our agents were able to provide information onWe are considering resolved but if any additional information is needed about the missed calls we would be happy to contact again Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/07/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: [redacted] I am rejecting this response because: the fact that I would like out of my contract doesn't give them the right to state "I do not wish to work further" as a way to get out of thisI simply want out of my contract because they did not do as they stated.Sincerely, [redacted]
Final Consumer Response / [redacted] (2000, 9, 2014/02/18) */ company has finally responded to resolve these issues
Initial Business Response / [redacted] (1000, 9, 2015/11/18) */ A contract is in place and we will be enforcing the contractIt is still ongoing but the ball is in the customers court to continue troubleshooting the issue, which we are more than willing to do but the customer has had difficulties doing so due to time constraints
We have resolved most of the issue but have to hammer out a few more detailsThis is just an update for the Revdex.com sake, we are aware the issue is not fully resolved but we are still working on it with the customer