We have resolved most of the issue but have to hammer out a few more detailsThis is just an update for the Revdex.com sake, we are aware the issue is not fully resolved but we are still working on it with the customer
Complaint: [redacted] I am rejecting this response because: There is no need for further contactRing Central is aware of the situation, has records of all our communications documenting the timing of my account cancellation, my credit card information (to process the refund) and they now have confirmation of the returned merchandiseThere is nothing left to do but issue the refundSincerely, [redacted]
Initial Business Response / [redacted] (1000, 8, 2015/08/19) */ Customer was converted to month to month and refunded the difference between the yearly and monthly charge on 7/It typically takes 3-business days for the credit card provider of the credit card to actually give the funds back unfortunately
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWe were able to discuss several points of improvement on website notation about contracts and terms to make things more transparent to future customersI still do not agree with the contract practice, but as long as future customers are well informed prior to commitments, I feel that we made progress on both sides.Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/03/24) */ We have worked with this client and come to a reasonable outcome Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/03/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/07/09) */ The refund that was needed was performed on our end on 7/9, should see it reflected back to the credit card on file in 3-business days depending on the credit card providerThe next billing date will be 12/30/as it should have been, we thank you for the opportunity to resolve this matter Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Customers refusal of the device that was requested by customers employees, did not alleviate the charges we had to pay to ship the device to them as requested by employeesWhile we are disappointed this situation is not going well, but the contract and terms of service are clear on what a customer is responsible for: From the Terms of Service: "CIP Network Sufficiency You acknowledge and agree that: (i) the Plan Services require a properly-configured, high performance, enterprise-grade broadband IP network and connection; (ii) use of the Plan Services with any lesser network, services, or connection may result in partial or complete unavailability, interruption, or underperformance of the Plan Services or other services utilizing the same network, services, or connection; and (iii) 3G or 4G networks are not recommended for use with the Plan ServicesAccordingly, You agree to provide and maintain, at Your cost, an IP network, services, and connection meeting the foregoing standard and all equipment necessary for the Plan Services to connect to and use such network, services, and connectionRingCentral is not liable for any unavailability, interruption, or underperformance of the Plan Services related to Your IP network or connection." We are happy to help advise the customer what they need as far as the customer supported network, but we cannot remove a valid contract
The customer is under contract and we do have a reasonable expectation that the contract to be honored.We are not going to be able to accommodate the request
Initial Business Response / [redacted] (1000, 5, 2014/08/07) */ We have worked with the client, addressed the issue and provided a goodwill gesture as well
Initial Business Response / [redacted] (1000, 5, 2014/05/12) */ This issue has been resolved at this timeWe did not do a good job of communicating to the client on this one and are making changes to our process in light of this Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/05/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) After seven days of having no phone service, the issue was resolved - but not by the person who called me in response to this complaintHowever, they were consistent with the other personal at Ring Central in that they provide useless information and were extremely truth challengedSadly, after going a week with no service, and Ring Central acknowledging we had no service, they did not offer nor provide any credit for the outageRing Central must be a contractor working on healthcare.gov
Initial Business Response / [redacted] (1000, 9, 2015/12/18) */ We believe this has been worked out with the customer at this time Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/12/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) The bill is still more than than I originally signed forIn addition, Santos King had promised one month of free service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
We have been having a tough time getting a hold of the customerThink we have a reasonable solution here but need customer to discuss it with us before proceeding
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/12/18) */ Still waiting for a few refunds to clear but believe we have gained agreement on this one Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/12/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) They finally refunded me what they originally agreed to do two month ago Thanks so much to Revdex.com for the help you provided allowing this issue to be resolved Merry Christmas
Initial Business Response / [redacted] (4000, 7, 2015/11/18) */ We spoke with the customer and discussed the two different featuresCaller ID is included with the plan, but CNAM (Inbound caller ID name) is a feature that only comes with the high end plansDifference between the two is caller ID is the phone number portionCNAM is the text portionBoth items are separate on our website Final Consumer Response / [redacted] (3000, 5, 2015/11/04) */ Good Day, I was contacted by a member of the executive response team this afternoonHe informed me that they are not able to add caller ID to my plan, and they stayed true to the response that I must upgrade the monthly plan to get that serviceI informed him that the website is misleading as well as their representatives, and I am not pleased with the service at this pointI suggested that they work on making the feature available to all customersNo workable solution was given, no resolve made - [redacted]
Initial Business Response / [redacted] (1000, 8, 2015/05/28) */ The refund has been processed at this time and the customer should be getting it shortlyWe confirmed this with the customer as well Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/06/01) */ (The consumer indicated he/she ACCEPTED the response from the business.)
We have resolved most of the issue but have to hammer out a few more detailsThis is just an update for the Revdex.com sake, we are aware the issue is not fully resolved but we are still working on it with the customer
Customer cancelled when the contract was upWe believe it is resolved as a result of the cancellation
Complaint: [redacted] I am rejecting this response because: There is no need for further contactRing Central is aware of the situation, has records of all our communications documenting the timing of my account cancellation, my credit card information (to process the refund) and they now have confirmation of the returned merchandiseThere is nothing left to do but issue the refundSincerely, [redacted]
Initial Business Response / [redacted] (1000, 8, 2015/08/19) */ Customer was converted to month to month and refunded the difference between the yearly and monthly charge on 7/It typically takes 3-business days for the credit card provider of the credit card to actually give the funds back unfortunately
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWe were able to discuss several points of improvement on website notation about contracts and terms to make things more transparent to future customersI still do not agree with the contract practice, but as long as future customers are well informed prior to commitments, I feel that we made progress on both sides.Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/03/24) */ We have worked with this client and come to a reasonable outcome Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/03/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/07/09) */ The refund that was needed was performed on our end on 7/9, should see it reflected back to the credit card on file in 3-business days depending on the credit card providerThe next billing date will be 12/30/as it should have been, we thank you for the opportunity to resolve this matter Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Customers refusal of the device that was requested by customers employees, did not alleviate the charges we had to pay to ship the device to them as requested by employeesWhile we are disappointed this situation is not going well, but the contract and terms of service are clear on what a customer is responsible for: From the Terms of Service: "CIP Network Sufficiency You acknowledge and agree that: (i) the Plan Services require a properly-configured, high performance, enterprise-grade broadband IP network and connection; (ii) use of the Plan Services with any lesser network, services, or connection may result in partial or complete unavailability, interruption, or underperformance of the Plan Services or other services utilizing the same network, services, or connection; and (iii) 3G or 4G networks are not recommended for use with the Plan ServicesAccordingly, You agree to provide and maintain, at Your cost, an IP network, services, and connection meeting the foregoing standard and all equipment necessary for the Plan Services to connect to and use such network, services, and connectionRingCentral is not liable for any unavailability, interruption, or underperformance of the Plan Services related to Your IP network or connection." We are happy to help advise the customer what they need as far as the customer supported network, but we cannot remove a valid contract
The customer is under contract and we do have a reasonable expectation that the contract to be honored.We are not going to be able to accommodate the request
Waived the chargeback fee, account restored
Initial Business Response / [redacted] (1000, 5, 2014/08/07) */ We have worked with the client, addressed the issue and provided a goodwill gesture as well
A representative spoke with the customer and the account is scheduled to be cancelled on 1/30/
Initial Business Response / [redacted] (1000, 5, 2014/05/12) */ This issue has been resolved at this timeWe did not do a good job of communicating to the client on this one and are making changes to our process in light of this Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/05/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) After seven days of having no phone service, the issue was resolved - but not by the person who called me in response to this complaintHowever, they were consistent with the other personal at Ring Central in that they provide useless information and were extremely truth challengedSadly, after going a week with no service, and Ring Central acknowledging we had no service, they did not offer nor provide any credit for the outageRing Central must be a contractor working on healthcare.gov
Initial Business Response / [redacted] (1000, 9, 2015/12/18) */ We believe this has been worked out with the customer at this time Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/12/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) The bill is still more than than I originally signed forIn addition, Santos King had promised one month of free service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
We have been having a tough time getting a hold of the customerThink we have a reasonable solution here but need customer to discuss it with us before proceeding
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/12/18) */ Still waiting for a few refunds to clear but believe we have gained agreement on this one Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/12/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) They finally refunded me what they originally agreed to do two month ago Thanks so much to Revdex.com for the help you provided allowing this issue to be resolved Merry Christmas
Initial Business Response / [redacted] (4000, 7, 2015/11/18) */ We spoke with the customer and discussed the two different featuresCaller ID is included with the plan, but CNAM (Inbound caller ID name) is a feature that only comes with the high end plansDifference between the two is caller ID is the phone number portionCNAM is the text portionBoth items are separate on our website Final Consumer Response / [redacted] (3000, 5, 2015/11/04) */ Good Day, I was contacted by a member of the executive response team this afternoonHe informed me that they are not able to add caller ID to my plan, and they stayed true to the response that I must upgrade the monthly plan to get that serviceI informed him that the website is misleading as well as their representatives, and I am not pleased with the service at this pointI suggested that they work on making the feature available to all customersNo workable solution was given, no resolve made - [redacted]
Initial Business Response / [redacted] (1000, 8, 2015/05/28) */ The refund has been processed at this time and the customer should be getting it shortlyWe confirmed this with the customer as well Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/06/01) */ (The consumer indicated he/she ACCEPTED the response from the business.)