Risezone Solutions

Very happy thus far

[redacted] *s amazinghe has worked harder than anyone I have ever seenFabulous job with a very difficult situation

My problem was resolved very quickly

I am very happy with the work on my computer and Garry working to make it much and like itThank you

I am glad that issue has been resolved...............!

Very happy with service and speed to correct my computer needsTechnician Andy was very helpful and politeGreat job Rizezone

Andy, my technician, was exceptionallly helpful and reassuring to me that the "issues" would be fixed He was extremely patient with me, a year old who is "technologically challenged" Thank you, Andy, for your help

problems that I did not know I had were resolved and my computer is working fine now

This was a big help for me and knowing where to go next time is a plus

Hello Ref: Complaint ID: [redacted] First of all apologies for delayed response, somehow we assumed/over-sighted that we had responded to this complaintTo start with, we Risezone Solutions are independent service provider and has no affiliation with any third party brand and any of their product or service offeringsThe service we are offering is also available with the brand owner's office websiteThis same is displayed right in middle of all of the pages on our web site www.risezone.comIn all our telephonic conversation with customers we make sure that we inform the customer that we are an independent service provider, but it looks like there is some misunderstanding hereStill if any customer is not satisfied with our services we try to resolve the concern with options for refundWe have links to our refund policy page(http://www.risezone.com/refund-policy/) on all the page footer on our websiteA part of it: In case the client is not satisfied with the service and hasn’t received a successful resolution for a single issue concerning his PC within a month; a full refund with no questions asked is to be madeNow moving complaint No: [redacted] , there is a lot of misunderstanding with the customer and we are trying to mitigate the concerns but for that we need to communicate with the customer and customer doesn't want to listen anythingFirst thing we have initiated the refund as customer is not satisfied with serviceA copy of same is attached along withSecond, We helped the customer with following Computer infected with Adware and Malware infections, which were removed and cleaned Many unwanted programs were installed in computer, which could have been source of adware or malware infectionsThese programs were removed and the Computer Cleaned out The junk files and the temporary internet files were removed The browser were optimized and checked for any unwanted junk extensions/applications attached to the browser The Computer was cleaned and scanned for any broken registry which was fixed The Computer was scanned for any malware or adwareAnd also for any virus infections/Trojans on the ComputerAll the infections were removed [redacted] Software was not working properly and we re-installed itThere was no factory reset performed by our technicians so there was no chance of losing any data from the machinesAt that time all the machines were working good after the clean up and antivirus install and customer also responded positive on online customer surveySame is attached along with Later on when customer faced another issue, customer did not contact us but got service from office deportIf a customer got a factory reset from [redacted] or any other third party, we cannot help in recovery of files thereThis is beyond our scopeWe generally advertise our services online on different websites from where customers finds our toll free no and then calls us, there is no way a customer calling [redacted] or any other company can get directed to us Thanks Customer Support [email protected] Risezone Solutions LLC

I aam very satisfied with the work and the outcomes

the service was excellentWould recommend to anyone who would ask

My computer was full of viruses and the technicians at RiseZone were able to identify the problem and take care of itI went ahead and bought the more expensive one-time policy and am hoping that will take care of future issues

a [redacted] did a superior job and would recommend to anyone having a problem

Computer make it faster than before and I would like to thank for the technician ***

today my computer was hacked and Andy did a fine job of navigating my through the process of getting things back

Andy has done a great job with my computerHe was easy to understand and worked through the problems

I am very satisfied with the level of services provided

Solution was reached in a timely mannerProblem taken care of

This was my my first on-line tech support experience and I feel very hopeful that all was resolved