Ritz Camera

Very detailed reports and timely I am glad we used them since we would of not known of the water heater issues and the dry rot they found This way we could get the seller to fix before moving in They did a great job!

Dear Ms.***,Thank you for your feedback Upon examining your order, it looks like our system indeed did charge you the full amount for the original order ($773.99) Your order was part of a bunch of orders that were not imported into our new system/infrastructure and it
happened to bypass the updated information We have processed a refund for the camera that was cancelled ($749) today (10/06/2014) leaving the remaining total for the order to be $ We'd like to apologize for this mistake and for the lack of communication Please allow 3-business days for the funds to reappear on your account If you have any other questions or comments, please feel free to call us at ###-###-#### Have a wonderful day! Best Regards,*** ***

The amount you are being charged ($in this case) is not for your membership at *** It is for a membership called the RitzPix Network program Each month, you are charged this amount, which is credited for you to use for payment on *** for imaging services that are
available there The use of the funds is pursuant to products and services offered at ***, and is dependent on the products and services offered therein Essentially, the RitzPix Network Program is a payment method for products purchased as ***- it is not a charge granting you membership for storing photos, placing orders, etc This standard *** membership (where your photos are currently stored) has always been free and the status of your RitzPix Network Membership does not impact it Terms and Conditions of the RitzPix Network Membership and the *** account can be accessed here: ***If you would like to download images from your *** account to your computer, *** allows you to do this for no charge Please note- due to server constraints, you may only download one image at a time To download an image from your account, go to *** Login to your registered account In the My Photos view, click the name of a collection on the left-hand side of the photo viewer window Select a single image (the one you would like to download) Then, click the download button near the top right-hand side of the photo viewer window (This button looks like an arrow pointing down into a horizontal line.) Say OK to the pmessage A window will then pop up where you can select the location the photo will be saved to Click Save and the photo will be saved to that location on your computer Repeat this process for other photos that you would like to download to your computer from ***. If you would rather automate the process, you can do so for far less than you quoted in your complaint 3.5xprints, for instance, are available for as low as cents a print every day of the week That would bring your total for prints to $ The cost of the photo CD is $over top of that The total cost would be right around $319.99, which you can easily use your RitzPix Network funds to pay for It is true, unfortunately, that *** cannot offer a photo CD alone I apologize for the inconvenience, but this is not a service that we offer without an accompanying purchase of digital prints When you last contacted us regarding your RitzPix Network account, you did not take action on it Please be aware that, per the Terms and Conditions referenced in the above paragraph, until you contact *** Customer Service to take action on your account, you will continue to be charged your regular monthly membership fee If you would like to cancel the account, you will be given days to use the remaining funds in the account for products at *** If you are unable to use the funds in that period of time, you can contact Customer Service directly by phone or email for up to two day extensions These extensions cannot be applied until the end of the initial 90-day period You can contact *** Customer Service Monday-Thursday 9AM-6PM and Friday 9AM-4PM EST by phone at ###-###-#### or by email at *** ***

To Whom It May Concern;We would like to sincerely apologize for the way we handled your order Our customer service department has been extremely inundated with inquiries for the last few weeks, so we'd like to apologize for any delay in response Unfortunately, one of the
Jawbones ordered is still currently out of stock As a result, we have issued the customer a refund today (12/30) in the amount of $- it should appear back onto the account in 3-business days At this point, we have fulfilled the resolution as requested by the customer If there are anymore questions or concerns, please contact us at ###-###-#### or you can e-mail one of our supervisors at *** Best Regards,

Thorough inspection, took notes on all seen issues, and made sure to walk us through and explain all findings and suggested fixes

Highly reccommended

Very thorough and professional

Our inspector was very thorough and as a first time home buyer, made sure that I was informed and brought up to speed on any issues the home presented itself withI am not a home inspector but I am a former health inspector and I was surprised to see our the Cal Pro inspector break a sweat during the middle of winter while inspecting the property, it was a good indicator towards letting me know that he was working hard and looking out for my best interestsThe report provided was well drafted and detailedI would recommend Cal Pro to anyone in need of a through, honest, professional, and detailed home inspection

Mike came out to inspect the home prior to escrow closingHe was greatVery detailed and informative regarding issues and concerns with the houseFeel so much better now! Service comes with great warranty

To Whom It May Concern,After carefully reading this complaint, I spoke with Stacie, the store manager of the Oakbrook *** location, as well as the manager of our customer service department. Both managers have recently spoke with Mr*** regarding his issueMr***
dropped off his equipment for repair at the Cherry St location Shortly after, *** filed for bankruptcy, therefore, all equipment in the area was sent to the Oakbrook location It was not until weeks ago that C&A Marketing acquired Calumet When the managers spoke with Mr*** on Wednesday, May 21, 2014, they said they found his equipment and have shipped it out to him (it should get it to him today) In order to make up for the money he had to spent in renting equipment, the customer was not charged to have his equipment repaired The customer spent $on rentals and the repair came out to $After the managers have spoke to him, he was very pleased with the conclusion despite that he has filed this complaint and angrily messaged us on Facebook Please note that this complaint should not be geared toward RitzCamera and that C&A Marketing owns many different brands so the RitzCamera name should not be related to this complaint Please be in touch with any other complaints that you receive, as we would like to continue to build a positive reputation and brand

Very professional, thorough and knowledgeable I would use Cal Pro Home Inspections again They provided their service in Cameron Park, CA

I had a great experience with Dan from Cal Pro Home SolutionsPrior to purchasing our new house, he came in a did a thorough check and then walk through with us on the house and its needsI also purchased a warranty through Cal Pro Home and it is serving us wellI definitely recommend them!

On December 8, 2015, I ordered my granddaughter a Polaroid PIC300P Compact Instant Camera for Christmas from Ritz.com. Shortly after Christmas, the flash on the camera stopped working. My daughter-in-law tried to contact Ritz Camera ([redacted]) numerous times before the end of January 2016. Her phone calls were never returned. In fact most of the phone calls were never even answered......the phone would just ring and ring. In January both my daughter-in-law and myself sent emails to Ritz.com and those too were ignored and never answered. I would just like to warn other buyers not to buy anything from Ritz.com.

Ritz Camera has been using [redacted] for over a year now. [redacted] is a "lease to own" company, allowing customers to pay for their purchases in monthly installments. In the past, when the customer want** to cancel the order, or return their item, we at Ritz would email the lead Customer Service rep **...

[redacted] to let him know the situation. He would then take care of it on his (Zibby's) end and that would be the end of it. In dealing with [redacted]'s order, we follow** the standard protocol proc**ures. We put the refund for 452.64, which was $498.95 sans the 10% restocking fee appli** to her order as per our return policies, in on 1/4/16. Our systems show** that the refund was settl** on 1/6/16. On 1/6/16, we contact[redacted] to let him know, but did not receive a response. Shortly thereafter, we receiv** an email from [redacted] regarding the status of her refund, which l** to a lengthy and rather convolut** discourse over where the funds that we refund** went. It was discover** that [redacted] had not been with [redacted] since Summer 2015, but there was no explanation as to where the funds we refund** went. According to our accounting department, the customer's order was not link** to any specific account meaning that the funds we refund** were sent into limbo. The cause of this disconnect has yet to be discover** and where the fault lies has yet to be determin**. However, we have recently manag** to resolve the issue with [redacted], and [redacted] will now be refunding [redacted] the money that she is ow**, which will be in the amount of $498.95 - a full refund. The funds should be given back shortly. All further questions should now be taken up with [redacted] directly.Ritz Camera apologizes for the inconvenience and frustration this ordeal has caus**, but we now consider the matter clos**.Best Regards,Customer ServiceRitz Camera

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]

I am rejecting this response because: I have not received all of my equipment. I did get my power pack in the mail and Staci was very helpful but I am still missing my Bogen Tripod. The response that the C & A Marketing person sent over is incorrect. She never mentioned anything about my tripod that was dropped off at the same time of the power pack. I would like to know where it is and if missing what will C and A do to cover the loss.

To Whom It May Concern,After carefully reading this complaint, I forwarded it to our customer service representatives as well as their supervisor.  In accordance to the complaint, we have issued a full refund along with reimbursement for shipping costs.  There will also be...

no restock fee posted for the return.  Please be in touch with any other complaintsthat you receive, as we would like to continue to build a positive reputationand brand.Thank you,[redacted]###-###-####

To Whom It May Concern;It looks like an error in our system prompted the purchase of the wrong warranty.  Today, (11/13/14), we have corrected the error and have given Mr.[redacted] the proper warranty for his purchase.  Our customer service department reached out to him via phone and...

talked to him directly to let him know about the update.  The issue has been solved on our end!  Thank you very much!  Best Regards,[redacted]Ritz Camera

To Whom It May Concern;We value and appreciate Ms. [redacted]'s business.  Again, this was a pricing issue and although it is our fault, we have already given what we believe to be a fair resolution.  We have already refunded Ms. [redacted]'s account for the money she originally paid us.    We do regret the pricing error on our part but again, at this point, there is nothing more we can do.  We consider this case to be closed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.  Thank you for your help!!!
Regards, [redacted]