Ritz Camera

To Whom It May Concern;We appreciate Ms. [redacted] for reaching out to us and we'd like to apologize for not getting back in a timely manner.  We'd also like to apologize for any inconvenience this has caused.  There was indeed a pricing error on our Amazon storefront which was...

discovered and rectified as soon as it was detected.  Regarding Ms. [redacted]'s points, the camera was never delivered to her doorstep.  She was never in possession of the camera.  Ritz Camera took the precautions to fix the error on our part.  We contacted UPS and had them re-route all orders for this product back to us.  Once we received them, we issued refunds to all the customers who were in the same situation as Ms. [redacted].  At this point, there is nothing more we can do.  She can re-order the camera if she would like at the correct price as set by our buyers.  Again, we understand how frustrating and inconvenient this has been, but we did our part in correcting this issue.

To Whom It May Concern,First off, we'd like to sincerely apologize for the delay in shipping the order out late.  Our warehouse and call center have been completely inundated with orders and customer inquiries for the holiday season.  In this particular case, there was a transit...

issue with our distributor for this lens which delayed the order.  When we received it, we shipped it right out.  However, the order went out with the mode of delivery that was picked by the customer which was standard ground shipping.  In an effort to ensure a timely delivery, we re-routed the package back to us and created a new order and sent it out via 1-Day Air delivery free of charge.  The warehouse was able to get it out on Christmas Eve and since the next day was Christmas, UPS didn't attempt delivery on the 26th.We know the lens did not arrive on time for the holidays but we really tried to get it there on time.  We hope that the customer accepts our sincerest apologies.  As a token of our sorrow, we will be issuing a $25 gift card to the customer for the inconvenience.  Although our customer service lines have been hard to reach lately due to the high volume of customer inquiries, we encourage the customer to reach out to us if they have any further questions or concerns.  They are also free to directly e-mail one of our supervisors if they cannot reach the regular customer service department: [email protected], we are sincerely sorry for the way this order was handled and we tried our best to rectify the situation - unfortunately, this is one of those cases where we had everything working against us and we will absolutely have to try harder to make sure something like this does not happen again.