Roadrunner Pharmacy

Roadrunner Pharmacy sent a wrong prescription (compounding/dosage) and this caused my dog to be severely overdosedMy vet called and confirmed that she had sent it correctly on a recorded lineMy little guys organs started to fail and he has now been in the hospital for days because of the negligence of this PharmacyBTW- When I called to voice my concern they put the blame on the vet....this is not correct because we have a time line and are having the compound tested as wellIf you have a complaint, please voice it, as I would assume I am not the only person that has had a close to death (for my animal) experience that has caused my family extreem suffering and anguish over their negligenceI would bet they are deleting the recording as we speak...but that's just a hunchPlease don't trust your pets life with this pharmacyI only pray my little guy make it out of this ok

My dog takes a medication that cannot be suddenly stopped Do to a blunder on the part of my vet to get refill info to my mail-order pharmacy in a timely manner, I was left frantically scrambling to obtain the medication from somewhere, anywhere, in time My vet called in the prescription to Road Runner Road Runner contacted me and confirmed they could overnight the medication and I would receive it by noon the next day It did not arrive I tried to contact Road Runner for tracking information--sorry-closed! Contacted UPS to see if they had anything from Road Runner to me--no Called RR 1st thing Monday, and they confirmed it had never been sent The person I spoke to said she would "see" whether they could credit me for the overnight shipping charges, I said the order should be canceled because in the meantime, the other pharmacy's shipment was arriving by the end of the day They then said I would be subject to a substantial "restocking" fee I protested that as far as I knew, they hadn't even processed the prescription They were very helpful while getting my payment information and promising to deliver by noon the next day, but when it came to actually delivering, or, failing that, handling their screw up in a professional manner, the gloves came off

Roadrunner Pharmacy has consistently given us great service Every order has been filled within two days and mailed to us One time, one of their employees even hand delivered the medicine We are very pleased with the service and the pricing

please send a form of credit for this mishap

I also hae had problems with delivery I was told it was in the mail last week It has not arrived and I called again to hear that it was shipped today I have had no chemothearpy for my dog now for 3-days I will NOT use tehm again

Roadrunner Pharmacy has always been wonderful to me and my familyThey have filled the prescriptions in the desired amount of time and also have always delivered exactly when promisedI rely on them to help ease the suffering of my cat and they have never disappointedI was sad to see complaints on them and would like everyone to know how great they are

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [We sincerely apologize the medication was not delivered as the customer expectedWe strive to meet our customers' expectations, however, there is no guaranteeWe understand the urgency for all the sick pets needing their medicationWe wish customers would not be so quick to judge the overall company over delayed packageAlso, calling names and demeaning the staff is also unnecessaryRespect is always appreciated.]I had hoped Roadrunner Pharmacy would at least try to attempt to resolve my complaint Instead, this company chose to respond at attacking my character and making accusations against me, claiming I hastily judged the overall company over delayed package and that I called names and demeaned the staffThese statements are simply untrue My opinion was formed only in part as a result of a failure to deliver medication for my pet as promised, but also in how I was treated I called deeply concerned about my sick pet and the individual I first spoke with offered me no empathy, no options, and no customer service I was treated no better by the manager I spoke with At no time during my conversations did I call names or demean the staff And finally, it is my belief that in order to get respect your first have to give respect.Regards, [redacted]

So, Summer called me to apologize todayThis is after I left a voicemail for her supervisor asking him to call meHe did notI really really did not appreciate this as she was the last person I wanted to speak toAnd after she apologized, when I explained to her that what I was upset about was not what she was apologizing forI was upset with her demeanerShe proceeded to argue with me about thisI hung up on her, because there was no point and I was done

Roadrunner PharmacyCase #: [redacted] Dear Ms [redacted] ,I want to take the time to apologize for the experience you had in regards to Lucky’s medication The medication is very bitter and we try our best to hide it with a flavor of your choice However, at times, the medication can overpower the flavor Due to the misinformation you received from the phone representative, we have provided additional training to ensure our representatives understand the bitterness of this drug and others as well I’m hoping that you were able to provide Lucky with the medication by concealing it with other food Thank you for your feedback This information will assist us in providing further training so another customer will not experience the same issue.Sincerely,Jodi D***Customer Service Manager

IF YOUR PET HAS CANCER AND NEEDS PAIN MEDICATION,
READ THIS REVIEW
My cat has terminal cancer The first medicine dispensed by my cat's Veterinarian at the local animal clinic produced a dramatic response in playfulness and a pain free attitude I have total faith in my local Veterinarian of many years
When I received the RoadRunner Pharmacy pain medication and started giving it to my cat, lethargy and a lot of sleeping ensued I thought the Roadrunner Pharmacy buprenorphine was simply having a sedating effect My cat seemed to show some improvement in mood, and activity did pick up some Level of pain seemed lower, but since cats can't talk, I really had no idea what my cat's pain pain level might really feel like I had been using the Roadrunner Pharmacy buprenorphine for over a month
Recently, I took my cat in for a check up to see how much the cancer had spread It was also a consult to help guide me into making a decision as to when my cat needs to be euthanised My cat had cancer surgery but this aggressive cancer has spread through its muscle tissue and is starting to go into the lungs As long as the quality of my cat's life is happy when my cat exhibits behavior consistent with a low or no pain level, I do not feel it is time to have my cat killed
By chance miscommunication, my cat's Veterinarian thought I was asking for a buprenorphine refill until more could be ordered from Roadrunner Pharmacy I could not find the Roadrunner bottle I had been using right away, so I used out of the bottle the local Veterinarian gave me It was astonishing how playful and seemingly pain free my cat became, just as it had been when I first gave it the local Veterinarian dispensed buprenorphine My cat's mood and activity were noticeably very positive, without lethargy; very alert, very talkative, demanding to be petted; wanting attention My cat wanted to play; batting its catnip mouse around; and playing with the second cat in our home
This was an extraordinarily different reaction compared with the Roadrunner Pharmacy buprenorphine
My current goal is to have the Roadrunner Pharmacy buprenorphine tested to confirm it is the strength listed and that it does not have contaminants
If lab results are questionable or suspicious, then further action is warranted, as this involves interstate commerce Other Veterinarians prescribing from Roadrunner Pharmacy likely will be interested in the results
If Veterinarians and/or pet owners are questioning the results of giving veterinary pharmaceuticals from Roadrunner Pharmacy, it is up to them to decide about testing for proper strength and contamination
I speculate that if Roadrunner Pharmacy is behaving in an unethical manner, there may be the possibility of a multi-state class action suit

If you care about your pet or the pets of your patients don't use this service
SLOW !!!! Made an order on a Wednesday got it a week later on the following TuesdayI truly believe someone was running the road on foot to get me my order
If you care about getting your needed medications timely find someone else to use
I was told on the phone that it would take a couple of days, knowing it would be a week I would have never agreed to place the order, and yes there is no return policy

HORRIBLE customer service! STAY AWAY from this pharmacyi would give it zero stars if I could
My vet prescribed medication for a long time problem for my small sized cat, and this is the first time I have used RoadrunnerThey refused to prescribe pills that we can cut in half and told me that this small capsule wouldn't be a problem at all for my catThe medication came and the capsule is over cm longMy cat is used to taking his pills happily with a pill pocket, but there is no way this will happen with a huge capsule (for a cat)I could shove it down his throat but it will get caught in his throat I called the pharmacy and they said that no, they cannot take it back (I understand that), and the capsule is the smallest one they have, and there's absolutely nothing they can do about it I asked for a small courtesy discount, they refused So, now, I basically threw away $on medication that we can't useI spoke with the supervisor, Tom G***, who obviously doesn't care about their customersThanks, Roadrunner.....wow....this is just terrible customer service, especially since I had a concern about this capsule format to start with

RoadRunner Pharmacy states next day delivery on new orders but it took days to get meds from *** *** and 7th stto *** *** ** ***?
They also state on website same day local service but that does not mean locally valley wideseems the *** zip code did not qualifyPlease be aware and ask them for a specific delivery time

After reviewing the information with our Accounts Receivable team, a dispute was started with your credit card company in September 2015. The credit card company put funds back on your card on September 16, 2015. Because the funds were put back on your card, we are unable to provide a refund. Thank you, Jodi D***Customer Service Manager

Case #***Dear Ms***,In response to your product issue complaint from 2015, we want to apologize for the experience you had with our pharmacy I understand that you authorized two drugs for the eye drops but was disappointed that we added another agent to the compound
Unfortunately, this agent is required to make the compound properly Also want to apologize for the lack of empathy and poor customer service you felt from one of our staff members Roadrunner Pharmacy prides itself on passion for our customers We understand that your pet is a part of your family and the issue you had with the product was concerning.Thank you for providing feedback to Roadrunner Pharmacy We strive to improve all aspects of customer service and your information will assist in our process.Thank you,Jodi D***Customer Service Manager

I'm so mad right now I can barely type My dog has been on life sustaining meds for years Apparently RoadRunner either doesn't know what the meds are for or they don't care After stating that they had a problem with my debit card (there was $3,in my account) they assured me they left me a voice mail They did not And they didn't try to contact me again So now it's been more than a week, there are no pills for my dog, had to call my vet to get some to hold him over and they really could not care less at RoadRunner Also their website is a nightmare to access

Unacceptable delay in fulfilling new order - six days! The overnight shipping on new orders is misleading with the "when ready" caveatNo pharmacist ignores a patient's script for nearly a week!

please send a form of credit for this mishap.

We sincerely apologize the medication was not delivered as the customer expected. We strive to meet our customers' expectations, however, there is no guarantee. We understand the urgency for all the sick pets needing their medication. We wish customers would not be so quick to judge the overall...

company over 1 delayed package. Also, calling names and demeaning the staff is also unnecessary. Respect is always appreciated.

Roadrunner Pharmacy has consistently given us great service. Every order has been filled within two days and mailed to us. One time, one of their employees even hand delivered the medicine. We are very pleased with the service and the pricing.