Roadrunner Pharmacy

IF YOUR PET HAS CANCER AND NEEDS PAIN MEDICATION,

READ THIS REVIEW.

My cat has terminal cancer. The first medicine dispensed by my cat's Veterinarian at the local animal clinic produced a dramatic response in playfulness and a pain free attitude. I have total faith in my local Veterinarian of many years.

When I received the RoadRunner Pharmacy pain medication and started giving it to my cat, lethargy and a lot of sleeping ensued. I thought the Roadrunner Pharmacy buprenorphine was simply having a sedating effect. My cat seemed to show some improvement in mood, and activity did pick up some. Level of pain seemed lower, but since cats can't talk, I really had no idea what my cat's pain pain level might really feel like. I had been using the Roadrunner Pharmacy buprenorphine for over a month.

Recently, I took my cat in for a check up to see how much the cancer had spread. It was also a consult to help guide me into making a decision as to when my cat needs to be euthanised. My cat had cancer surgery but this aggressive cancer has spread through its muscle tissue and is starting to go into the lungs. As long as the quality of my cat's life is happy when my cat exhibits behavior consistent with a low or no pain level, I do not feel it is time to have my cat killed.

By chance miscommunication, my cat's Veterinarian thought I was asking for a buprenorphine refill until more could be ordered from Roadrunner Pharmacy. I could not find the Roadrunner bottle I had been using right away, so I used out of the bottle the local Veterinarian gave me. It was astonishing how playful and seemingly pain free my cat became, just as it had been when I first gave it the local Veterinarian dispensed buprenorphine. My cat's mood and activity were noticeably very positive, without lethargy; very alert, very talkative, demanding to be petted; wanting attention. My cat wanted to play; batting its catnip mouse around; and playing with the second cat in our home.

This was an extraordinarily different reaction compared with the Roadrunner Pharmacy buprenorphine.

My current goal is to have the Roadrunner Pharmacy buprenorphine tested to confirm it is the strength listed and that it does not have contaminants.

If lab results are questionable or suspicious, then further action is warranted, as this involves interstate commerce. Other Veterinarians prescribing from Roadrunner Pharmacy likely will be interested in the results.

If Veterinarians and/or pet owners are questioning the results of giving veterinary pharmaceuticals from Roadrunner Pharmacy, it is up to them to decide about testing for proper strength and contamination.

I speculate that if Roadrunner Pharmacy is behaving in an unethical manner, there may be the possibility of a multi-state class action suit.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[We sincerely apologize the medication was not delivered as the customer expected. We strive to meet our customers' expectations, however, there is no guarantee. We understand the urgency for all the sick pets needing their medication. We wish customers would not be so quick to judge the overall company over 1 delayed package. Also, calling names and demeaning the staff is also unnecessary. Respect is always appreciated.]I had hoped Roadrunner Pharmacy would at least try to attempt to resolve my complaint.  Instead, this company chose to respond at attacking my character and making false accusations against me, claiming I hastily judged the overall company over 1 delayed package and that I called names and demeaned the staff. These statements are simply untrue.  My opinion was formed only in part as a result of a failure to deliver medication for my pet as promised, but also in how I was treated.  I called deeply concerned about my sick pet and the individual I first spoke with offered me no empathy, no options, and no customer service.  I was treated no better by the manager I spoke with.  At no time during my conversations did I call names or demean the staff.  And finally, it is my belief that in order to get respect your first have to give respect.Regards,

We sincerely apologize the medication was not delivered as the customer expected. We strive to meet our customers' expectations, however, there is no guarantee. We understand the urgency for all the sick pets needing their medication. We wish customers would not be so quick to judge the overall...

company over 1 delayed package. Also, calling names and demeaning the staff is also unnecessary. Respect is always appreciated.

Roadrunner Pharmacy has always been wonderful to me and my family. They have filled the prescriptions in the desired amount of time and also have always delivered exactly when promised. I rely on them to help ease the suffering of my cat and they have never disappointed. I was sad to see complaints on them and would like everyone to know how great they are.

If you care about your pet or the pets of your patients don't use this service.

SLOW !!!! Made an order on a Wednesday got it a week later on the following Tuesday. I truly believe someone was running the road on foot to get me my order.

If you care about getting your needed medications timely find someone else to use.

I was told on the phone that it would take a couple of days, knowing it would be a week I would have never agreed to place the order, and yes there is no return policy....

Roadrunner Pharmacy has consistently given us great service. Every order has been filled within two days and mailed to us. One time, one of their employees even hand delivered the medicine. We are very pleased with the service and the pricing.