Roadrunner Pharmacy

Fine place to get maintenance drugs, but if your pet needs drugs where time is of the essence, don't get them here. Shipping times vary too much to be of any help where there are time constraints on the part of the pet's health.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[We sincerely apologize the medication was not delivered as the customer expected. We strive to meet our customers' expectations, however, there is no guarantee. We understand the urgency for all the sick pets needing their medication. We wish customers would not be so quick to judge the overall company over 1 delayed package. Also, calling names and demeaning the staff is also unnecessary. Respect is always appreciated.]I had hoped Roadrunner Pharmacy would at least try to attempt to resolve my complaint.  Instead, this company chose to respond at attacking my character and making false accusations against me, claiming I hastily judged the overall company over 1 delayed package and that I called names and demeaned the staff. These statements are simply untrue.  My opinion was formed only in part as a result of a failure to deliver medication for my pet as promised, but also in how I was treated.  I called deeply concerned about my sick pet and the individual I first spoke with offered me no empathy, no options, and no customer service.  I was treated no better by the manager I spoke with.  At no time during my conversations did I call names or demean the staff.  And finally, it is my belief that in order to get respect your first have to give respect.Regards,

Roadrunner Pharmacy has consistently given us great service. Every order has been filled within two days and mailed to us. One time, one of their employees even hand delivered the medicine. We are very pleased with the service and the pricing.

If you care about your pet or the pets of your patients don't use this service.

SLOW !!!! Made an order on a Wednesday got it a week later on the following Tuesday. I truly believe someone was running the road on foot to get me my order.

If you care about getting your needed medications timely find someone else to use.

I was told on the phone that it would take a couple of days, knowing it would be a week I would have never agreed to place the order, and yes there is no return policy....

Roadrunner Pharmacy has always been wonderful to me and my family. They have filled the prescriptions in the desired amount of time and also have always delivered exactly when promised. I rely on them to help ease the suffering of my cat and they have never disappointed. I was sad to see complaints on them and would like everyone to know how great they are.

We sincerely apologize the medication was not delivered as the customer expected. We strive to meet our customers' expectations, however, there is no guarantee. We understand the urgency for all the sick pets needing their medication. We wish customers would not be so quick to judge the overall...

company over 1 delayed package. Also, calling names and demeaning the staff is also unnecessary. Respect is always appreciated.