Roadrunner Relocation Services, LLC

Hello, I am very sorry to hear our services were not performed to your satisfaction The price charged for services provided by our Crew Leader is right in line with our current tariff pricing We strive to make every over the phone estimate as accurate as possible However, it is just an over the phone estimate and total price can change depending on a number of factors (stairs, hallways, truck loading zone, type of furniture, break down and reassembly, etc.) The time of arrival and departure by our service team does match the time billedAll of this is explained in our service agreement If you have any questions please let me know We would like to fully resolve your dispute and earn your business again in the future We will issue a full refund for the extra service time used to get your belongings moved safely to their new home If you misunderstood our estimate then please accept our sincerest apologizesI can also assist you to make a claim for lost/damaged merchandise and will email you with a reference number for your claim If you need any assistance or have additional questions while we process your claim please give us a call at 646-661-*** Your business is extremely valuable to all of us at Roadrunner Relocation ServicesWe will continue to work with you until an adequate resolution has been achieved

We are considering this optionWe will respond further in seven days

Hello, I am very sorry to hear our services were not performed to your satisfaction We have finished the investigation for this claim Please note the following: Signed Delivery Slip Stated All Goods Received in Good Condition Signed Service Agreement Customer initials accepting state minimum cargo insurance As we cannot fully replace items in question we would like to resolve your dispute I am issuing reimbursement in the amount of $for all damaged items I would also like to offer you an additional $customer satisfaction reimbursement for any inconveniences this may have caused The amount of reimbursement or repair is based on your coverageWe offer Full Replacement Coverage and Depreciated Value Coverage to customers who want protection over our Minimum Coverage which is included free with every moveWith your coverage, the value of reimbursement is cents per pound Roadrunner Relocation Services uses weight of the furniture and calculates it that way and then you can have repairs done as you see fitIf an item is not completely damaged, then that reimbursement amount is lowered for repairsWe would not be paying the whole reimbursement amount to do a repair on an item that you would be keepingAll of this is explained in our service agreement If you have any questions please let me knowIf you need any assistance or have additional questions while we process your claim please give us a call at 646-661-Mr [redacted] your business is extremely valuable to all of us at Roadrunner Relocation ServicesThis is an unfortunate situation and it is our desire to successfully resolve every matter We will continue to work with Mr [redacted] until an adequate resolution has been achieved

Hello,The price charged for services provided by our Crew Leader is right in line with our current tariff pricing We strive to make every over the phone estimate as accurate as possible However, it is just an over the phone estimate and total price can change depending on a number of factors (stairs, hallways, truck loading zone, type of furniture, break down and reassembly, etc.) The time of arrival and departure by our service team does match the time billed Remember our service is hourly We want all our customer’s to have flexibility adding or eliminating services as their job specifics change At arrival our crew chief reviewed job conditions, expectations, and the scope of work you were requesting and explained we would not be able to complete this in the time originally estimated over the phone At that time our crew chief offered you a free cancellation before any work had begun and to agree to a realistic expectation for the amount of time required to complete the requested services and the total charge for these services We have included your signed paperwork including the addendum requesting for extra services and the charge for these services for your reviewAll of this is explained in our service agreement If you have any questions please let me know.We would like to fully resolve your dispute and earn your business again in the future We expect our entire crew to work at a safe, speedy, and efficient pace We would like to offer you a full refund in the amount of $for the extra service time used to get your belongings moved safely to their new home If you misunderstood our estimate then please accept our sincerest apologizes Does this fully resolve your complaint?Your business is extremely valuable to all of us at Roadrunner Relocation ServicesWe will continue to work with you until an adequate resolution has been achieved

I reviewed the response made by the business in reference to complaint ID [redacted] , and while the counter offer does not meet my expectations, I am dropping the Revdex.com complaint so that I can negotiated more effectively directly with the company

I reviewed the response made by the business in reference to complaint ID 11753458, and find the resolution is satisfactory to meRegards, [redacted] ***

Hello, I am very sorry to hear our services were not performed to your satisfaction The price charged for services provided by our Crew Leader is right in line with our current tariff pricing We strive to make every over the phone estimate as accurate as possibleHowever, it is just an over the phone estimate and total price can change depending on a number of factors (stairs, hallways, truck loading zone, type of furniture, break down and reassembly, etcThe time of arrival and departure by our service team does match the time billedIf you have any questions please let me knowWe would like to fully resolve your dispute and earn your business again in the future We will issue a full refund for the extra service time used to get your belongings moved safely to their new home If you misunderstood our estimate then please accept our sincerest apologizes Your business is extremely valuable to all of us at Roadrunner Relocation ServicesWe will continue to work with you until an adequate resolution has been achieved

I am rejecting this response because: The company misrepresented the amount I was responsible to pay The amount was not only by phone but on an e-mail I was not told about this alleged fuel charge, $for miles, until the day of the move and it was not explained until I was getting ready to pay for the move I also don't understand why they left two pieces of furniture on the truck, (as stated by them, it was being held hostage until I paid them), what kind of business is that They had six steps to climb to get to my apartment and they did not have to disassemble or reassemble any furniture, I did that I feel this fuel amount was excessive and I feel that moving miles and being charged $was quite excessive I still will not recommend your company

Hello, I am very sorry to hear our services were not performed to your satisfaction Our claims adjuster emailed you at the address provided their information and how to make a claim for damaged cargo Our claims department can be reached at 646-661- Please let me know if you do not see this in your email The price charged for services provided by our Crew Leader is right in line with our current tariff pricing Our gps time of arrival and departure by our service team does match the time billedAll of this is explained in our service agreement If you have any questions please let me know Your business is extremely valuable to all of us at Roadrunner Relocation ServicesWe would like to fully resolve your dispute and earn your business again in the future If I have answered all your questions please close your complaint as resolved

I do not want any further service from this company I will never use them again When my son went personally to pick up his goods from the storage facility so that he would have a bed to sleep on the next day, the goods were in the corner of a warehouse in which there was access by commercial trucks (apparently my son said it was a mulch warehouse) His goods were not secure; they were in the corner of the warehouse on a wet floor with many of the boxes wet on the bottom.Luckily, all of his goods were accounted for and not damaged by the water and are secure in his apartment, albeit by his own doing with some hired muscle and a Uhaul truck I consider the case done with and good riddance

First thing is I was never offered any coverage or I would of taken it The first crew that loaded my belongings were great, the second crew did everything horribleAt first I was only concerned about the sofa and the bedroom suit, as I was seeing how everything was being unloaded, but other items were damaged as well Everything I had is less than years old I have over $in new furniture that that can't be fixed I have a frame separated on my sofa (Broke) and a unusable bed room suit, which my mattress is still sitting on the floor as I can't put the bed together This was the damage I seen coming off the truck, but besides this there were a lot more items that were damaged I have tool boxes also with damage to each one, including scrapes, dents, and which have buckled wheels on the bottom now Along side of all of this as items were put into the garage I have item set along side my car(Corvette) with paint chips all over it and a scrape at the bottom of the door I just had a $7,paint job put on this car and I expect this to get repainted also I'm assuming all my belongings were damaged because I had the customer representative, the GM, and some other guy un-loading the truck Seems to me your company was short handed and sent out other people from the office which did not know how to un-load a truck The amount offered is a joke it is going to cost in upwards of $4,to repair/replace everything that was damaged by your company As stated by your employees as they were bringing my belongings in and dropping them all over the place, when I asked times what can be done and I got a shoulder shrug and a oh well that is what we carry insurance for, i'm expecting your insurance company to cover this I am in talks with your claim department now, and we will see where that goes, but unless your insurance company can coverage all of my losses then it will not be settled herePlease send counter offer as what you offered won't fix anything

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because:
$does not cover the $above original estimate nor the damaged drywall nor the damage kitchen table nor the missed opportunity to resolve weeks ago and mostly not my time spent enduring this travesty of what they call a business.Laughable!

I would like to say that the pdf attached is missing the bottom of the last page which is where I refused to sign stating everything was ok. Everything was not ok. $will not fix anything that this company has broke. The papers they have included were for the moving people that were loading my stuff. They did an excellent job. They were not the ones that unloaded the truck either of the times which should put anything I signed null and void as I did not sign for the GM and customer service representative to unload my truck. The paper that I did not sign, was to have professionals unload my belongings. This would be like me buying something and when I open it up once I get home, finding that it is an off brand piece of merchandise. The GM told me specifically "I never get to do this part of the job, as well as the customer service rep. I had under qualified individuals unloading my belongings. Like I said previously, if I can start a company up and not have to worry about damaging people's property and still make a profit, "I would too". Who knows maybe I will, as it sounds like this venture can't lose. I sure as well can't do any worse than Road Runner Relocation services. I can't sit on my couch as the frame is split, my mattress is "still" sitting on the floor, and a $7,paint job on my vehicle damaged from a careless individual. I would like to have the mediation set up between me and the company in the presence of the Revdex.com. I have already stated that any day or time would work for me. Please let me know when this can be arranged. As for the meantime I professionally decline your offer

I would like to try Arbitration

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me. When will the payment of $be made? Will it be mailed to our school facility? 1*** *** *** *** *** *** Ohio ***
Regards,
*** ** *** *** ***

This complaint was filed on September 30, 2015. The company was supposed to refund $100, but as of October 17, 2015, no refund has been received. I would appreciate the Revdex.com's continued help with receiving the refund from Roadrunner Relocation. I did not respond to the previous email, because I was waiting for the refund and hoped to respond with thanks and satisfaction. Please inform them that the refund has NOT been received and that we would appreciate their immediate attention to this matter. Thank you for your continued help

Complaint: ***
I am rejecting this response because: They have made no attempt to come to an agreement on damages, and overcharging Their claims of trying to contact us are false.We have not received any correspondence from company and we have made ourselves available They have several options to contact us

Hello, At the time we last spoke you stated you would be fully satisfied with this resolution if we could issue a refund for $We were able to successfully get your request approved We have offered you a
settlement amount much higher than we are contractually obligated in a good faith to fully resolve your disputeOur records for your service indicate the following:Signed Delivery Slip Stated All Goods Received in Good Condition Signed Service Agreement Ms *** your business is extremely valuable to all of us at Roadrunner Relocation Services Roadrunner is still offering you a $refund in good faith effort to fully resolve your complaint This is an unfortunate situation and it is our desire to successfully resolve every matter We will continue to work with Ms *** until an adequate resolution has been achieved

Hello,I am very sorry to hear our services were not performed to your satisfaction. Your claim has been split into two claims. Claim number *** is your claim for damage to a passenger vehicle. *** *** Insurance is processing this claim and has been working directly with your insurance providerIt is our understanding the damage reimbursement for this has already been paid out to you in the amount of $2,and per our insurer they are waiting on paperwork from *** *** to close the file. *** *** will contact us if they have further updates. Has claim *** been resolved to your satisfaction?Claim number *** is for lost and damaged merchandise. We have finished the investigation for this claim. Please note the following:Signed Delivery Slip Stated All Goods Received in Good ConditionSigned Service AgreementI am issuing reimbursement in the amount of $for all damaged items. I would also like to offer you an additional $customer satisfaction reimbursement for any inconveniences this may have caused. The amount of reimbursement or repair is based on your coverageWe offer Full Replacement Coverage and Depreciated Value Coverage to customers who want protection over our Minimum Coverage which is included free with every moveWith your coverage, the value of reimbursement is cents per pound Roadrunner Relocation Services uses weight of the furniture and calculates it that way and then you can have repairs done as you see fitIf an item is not completely damaged, then that reimbursement amount is lowered for repairsWe would not be paying the whole reimbursement amount to do a repair on an item that you would be keepingAll of this is explained in our service agreement. If you have any questions please let me know.Mr *** your business is extremely valuable to all of us at Roadrunner Relocation ServicesThis is an unfortunate situation and it is our desire to successfully resolve every matter This is our second attempt to reach youHowever, We will continue to work with Mr *** until an adequate resolution has been achieved

Hello,
I am very sorry to hear our services were not performed to
your satisfaction
We have investigated your
complaint and we would like to resolve your dispute. We were experiencing multiple
unit breakdowns in your area on 8/23/causing our service team to be on a 24-
hour
delay. This is an unfortunate
situation however maintenance delays do occur.
Our records show your items were released from storage on 8/25/ I would like to offer you a customer service discount in the amount of 25% and a
$coupon for any inconvenience resulting from services received.
Your
business is extremely valuable to all of us at Roadrunner Relocation Services
This is an unfortunate situation and it is our desire to successfully resolve
every matter. We
will continue to work with you until an adequate resolution has been achieved