Roadrunner Relocation Services, LLC

Hello,I am very sorry to hear our services
were not performed to your satisfaction
The amount
of reimbursement or repair is based on your coverageWe offer Full Replacement
Coverage and Depreciated Value Coverage to customers who want protection over
our Minimum Coverage which is included
free with every moveWith your minimum
coverage, the value of reimbursement is cents per pound. Roadrunner Relocation Services weighs the
furniture and calculates it that way and then you can repairs done as you see
fitIf an item is not completely damaged, then that reimbursement amount is
lowered for repairsWe would not be paying the whole reimbursement amount to
do a repair on an item that you would be keepingAll of this is explained in
our service agreement. If you have any questions please let me know
We
would like to resolve your disputeI have the ability to issue a refund in the
amount of $for all damaged items in order to resolve the dispute. If that is a satisfactory resolution please
send me the name and address for the reimbursement.
Mr *** your business is extremely valuable to all
of us at Roadrunner Relocation ServicesThis is an unfortunate situation and
it is our desire to successfully resolve every matter. We will continue to work with Mr *** until an adequate
resolution has been achieved

Hello,I am very sorry to hear our services were not performed to your satisfaction. Claim number *** is your claim for damage to a passenger vehicle and merchandise transported by Roadrunner Relocation Services. We have finished the investigation for this claim This claim from damaged merchandise has been denied Please note the following sections in our attached service agreement: Signed Service Agreement Cargo Liability Provisions: Section 2(E); Section 2(J); Section 2(K); Section 2(6) I would like to resolve your dispute We have already given you a 7.5% discount at time of service and would like to offer you an additional 25% customer satisfaction reimbursement for any inconveniences this may have caused. If you need any assistance or have additional questions.Mr *** your business is extremely valuable to all of us at Roadrunner Relocation ServicesThis is an unfortunate situation and it is our desire to successfully resolve every matter. We will continue to work with Mr *** until an adequate resolution has been achieved

Roadrunner has NOT provided any timeline for resolution nor indicated their planned corrective actions.In addition, they have cancelled scheduled meetings with my Realtor regarding this matter.It is now days post incidents

Hello, Check number #*** was released on 10/15/ Please allow 3-business days to receive your refund Thank you for your help resolving this matter and making our business a better place to shop

Hello, I am very sorry to hear our services were not performed to your satisfaction The price charged for services provided by our Crew Leader is right in line with our current tariff pricing. We strive to make every over the phone estimate as accurate as possible However, it is
just an over the phone estimate and total price can change depending on a number of factors (stairs, hallways, truck loading zone, type of furniture, break down and reassembly, etc.)The time of arrival and departure by our service team does match the time billedAll of this is explained in our service agreement. If you have any questions please let me knowWe would like to fully resolve your dispute and earn your business again in the future. We will issue a $discount for the extra service time used to get your belongings moved safely to their new home. If you misunderstood our estimate then please accept our sincerest apologizes. In order to file a claim for missing or damaged merchandise you must contact our insurance claims department at ###-###-####Your business is extremely valuable to all of us at Roadrunner Relocation ServicesWe will continue to work with you until an adequate resolution has been achieved

Hello,I am very sorry to hear our services
were not performed to your satisfactionThe price charged for services provided
by our Crew Leader is right in
line with our current tariff pricing. We strive to make every over the phone estimate
as accurate as possible However, it is
just an over the phone estimate and total price can change depending on a
number of factors (stairs, hallways, truck loading zone, type of furniture,
break down and reassembly, etc.) If you have any questions please let me know.We
would like to fully resolve your dispute and earn your business again in the
future. We will issue a full refund for
the extra service time used to get your belongings moved safely to their new
home. If you misunderstood our estimate
then please accept our sincerest apologizes. I
can also assist you to make a claim for lost/damaged merchandise and will email
you with a reference number for your claim.
If you need any assistance or have additional questions while we process
your claim please give us a call at ###-###-####
Your business is extremely valuable to all of us at Roadrunner
Relocation ServicesWe
will continue to work with you until an adequate resolution has been achieved

Hello,
I am very sorry to hear our services
were not performed to your satisfaction.  We have tried to reach you at the phone number listed on your reservation.  Please give us a call as soon as possible so we can better understand your concerns and make sure your fully satisfied...

with the services you have received.  We
would like to fully resolve your dispute and earn your business again in the
future.   Your
business is extremely valuable to all of us at Roadrunner Relocation Services and we will continue to work with you until an adequate resolution has been achieved.

Hello,The price charged for services provided by our Crew Leader is right in line with our current tariff pricing.  We strive to make every over the phone estimate as accurate as possible.  However, it is just an over the phone estimate and total price can change depending on a number of factors (stairs, hallways, truck loading zone, type of furniture, break down and reassembly, etc.) The time of arrival and departure by our service team does match the time billed.  Remember our service is hourly.  We want all our customer’s to have flexibility adding or eliminating services as their job specifics change.  At arrival our crew chief reviewed job conditions, expectations, and the scope of work you were requesting and explained we would not be able to complete this in the time originally estimated over the phone.  At that time our crew chief offered you a free cancellation before any work had begun and to agree to a realistic expectation for the amount of time required to complete the requested services and the total charge for these services.  We have included your signed paperwork including the addendum requesting for extra services and the charge for these services for your review. All of this is explained in our service agreement.  If you have any questions please let me know.We would like to fully resolve your dispute and earn your business again in the future.  We expect our entire crew to work at a safe, speedy, and efficient pace.  We would like to offer you a full refund in the amount of $526.50 for the extra service time used to get your belongings moved safely to their new home.  If you misunderstood our estimate then please accept our sincerest apologizes.  Does this fully resolve your complaint?Your business is extremely valuable to all of us at Roadrunner Relocation Services. We will continue to work with you until an adequate resolution has been achieved.

I reviewed the response made by the business in reference to complaint ID [redacted], and now that the refund has cleared, I feel this matter is resolved.

Hello, I am very sorry to hear our services were not performed to your satisfaction The price charged for services provided by our Crew Leader is right in line with our current tariff pricing.  We strive to make every over the phone estimate as accurate as possible. However, it...

is just an over the phone estimate and total price can change depending on a number of factors (stairs, hallways, truck loading zone, type of furniture, break down and reassembly, etc. The time of arrival and departure by our service team does match the time billed. If you have any questions please let me know. We would like to fully resolve your dispute and earn your business again in the future.  We will issue a full refund for the extra service time used to get your belongings moved safely to their new home.  If you misunderstood our estimate then please accept our sincerest apologizes.  Your business is extremely valuable to all of us at Roadrunner Relocation Services. We will continue to work with you until an adequate resolution has been achieved.

I do not want any further service from this company.  I will never use them again.  When my son went personally to pick up his goods from the storage facility so that he would have a bed to sleep on the next day, the goods were in the corner of a warehouse in which there was access by commercial trucks (apparently my son said it was a mulch warehouse).  His goods were not secure; they were in the corner of the warehouse on a wet floor with many of the boxes wet on the bottom.Luckily, all of his goods were accounted for and not damaged by the water and are secure in his apartment, albeit by his own doing with some hired muscle and a Uhaul truck.  I consider the case done with and good riddance.

Hello,I am very sorry to hear our services were not performed to your satisfaction.We would like to fully resolve your dispute and earn your business again in the future.  Our customer service team makes three attempts to contact every customer before cancelling your scheduled services. ...

You can find our cancellation policy in the terms and conditions email sent out to you at the time you scheduled your services.  Your business is extremely valuable to all of us at Roadrunner Relocation Services and we will issue you a full refund in the amount of $75.00 to resolve your claim.  Thank you for your patience while resolving this matter.

Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. We reluctantly will accept the $400 but we will not change any current, past, or future reviews. We were completely mislead in regards to the insurance and what it covered. We were not ever given or explained any other options either.

Hello, I am very sorry to hear our services were not performed to your satisfaction The price charged for services provided by our Crew Leader is right in line with our current tariff pricing.  We strive to make every over the phone estimate as accurate as possible.  However, it is just an...

over the phone estimate and total price can change depending on a number of factors (stairs, hallways, truck loading zone, type of furniture, break down and reassembly, etc.) The time of arrival and departure by our service team does match the time billed.  Remember our service is hourly.  We want all our customer’s to have flexibility adding or eliminating services as their job specifics change.  At arrival our crew chief reviewed job conditions, expectations, and the scope of work you were requesting and explained we would not be able to complete this in the time originally estimated over the phone.  At that time our crew chief offered you a free cancellation before any work had begun and to agree to a realistic expectation for the amount of time required to complete the requested services and the total charge for these services.  We have included your signed paperwork including the addendum requesting extra services and the charges for these services for your review. All of this is explained in our service agreement.  If you have any questions please let me know. We would like to fully resolve your dispute and earn your business again in the future.  We expect our entire crew to work at a safe, speedy, and efficient pace.  We would like to offer you a full refund in the amount of $526.50 for the extra service time used to get your belongings moved safely to their new home.  If you misunderstood our estimate then please accept our sincerest apologizes.  In order to file a claim for missing or damaged merchandise you must contact our insurance claims department at ###-###-####.  Once they receive your claim you will be able to contact their department regarding the status of your claim. Your business is extremely valuable to all of us at Roadrunner Relocation Services. We will continue to work with you until an adequate resolution has been achieved.

Hello,
 
I am very sorry to hear our services
were not performed to your satisfaction
The price charged for services provided
by our Crew...

Leader is right in line with our current tariff pricing.  We strive to make every over the phone estimate
as accurate as possible.  However, it is
just an over the phone estimate and total price can change depending on a
number of factors (stairs, hallways, truck loading zone, type of furniture,
break down and reassembly, etc.) The
time of arrival and departure by our service team does match the time billed. All
of this is explained in our service agreement. 
If you have any questions please let me know.
We
would like to fully resolve your dispute and earn your business again in the
future.  We will issue a full refund for
the extra service time used to get your belongings moved safely to their new
home.  If you misunderstood our estimate
then please accept our sincerest apologizes. I
can also assist you to make a claim for lost/damaged merchandise and will email
you with a reference number for your claim. 
If you need any assistance or have additional questions while we process
your claim please give us a call at 646-661-[redacted].
Your business is extremely valuable to all of us at Roadrunner
Relocation Services. We
will continue to work with you until an adequate resolution has been achieved.

Again I repeat they did not provide professional and courteous movers as promised in their email advertising their services to me.  Refer to my letter of complaint which states that they took my money BEFORE THEY WERE DONE MOVING OUT ALL THINGS FROM THE  TRUCK.  After they took my money, they proceeded to move the couch downstairs improperly, immediately damaged it and my walls and railings, and did not move it up upon my request until I signed a waiver relieving them of responsibility.  A waiver is never asked to be signed AFTER an item has been moved and already been damaged.  PROFESSIONAL MOVERS WOULD HAVE KNOWN THAT AND BESIDES MOVING IT PROPERLY WOULD HAVE ASKED FOR A WAIVER BEFORE THE MOVE.When I asked why they moved the couch down improperly to begin with, I and my friends and daughter were repeatedly yelled at by Gary, who after damaging the couch and walls went out in the front of my yard screaming at me and his fellow movers--totally humiliating me in my new neighborhood.  PROFESSIONAL MOVERS WOULD NEVER HAVE YELLED AT PAYING CUSTOMERS NOR EMBARRASS THEM IN THE CUSTOMERS NEIGHBORHOOD BY CONTINUING TO YELL IN THE FRONT OF THE HOUSE.All items were to be totally diassasembled and reassembled and moved back into the new home before their services were done.  After the episode with the severe damaging of my couch and walls, table etc  and also the varied screaming episodes by Gary, the remaining two movers just emptied out the rest of the truck and dumped it all in the garage and all over the house and then left--WITHOUT MOVING MANY OF THE ITEMS TO THE PROPER ROOM AND WITHOUT REASSEMBLING ANYTHING.  i HAD TO CALL UP FAMILY MEMBERS TO HELP ME REASSEMBLE VARIOUS FURNITURE AND MOVE SAID ITEMS INTO TO HOUSE AND PROPER AREA.  THIS AGAIN, AFTER THEY TOOK MY MONEY BEFORE FINISHING THE MOVE INTO MY HOME.   PROFESSIONAL MOVERS WOULD HAVE TOTALLY COMPLETED THE MOVE AND THEN UPON MY SATISFACTION TAKEN THE MONEY OWED THEM.Roadrunner has totally taken advantage of the fact we had no recourse since all this transpired on the day of the move--when there was no opportunity for us to get anyone else.  They have damaged well over the $859.00 they took from me and all because I did not get PROFESSIONAL MOVERS AS PROMISED.  I am already out well over what they charged me plus they never finished moving me.  I have lost hundreds of dollars in damaged goods and home, plus untold stress and grief at what they submitted me to.  No they do not deserved any money as they did not give me professional movers as promised and I am out hundreds of dollars in damage because I did not get what was promised--PROFESSIONAL MOVERS.   I submitted many pictures showing the end results and though they have refused to ever get back to me despite my numerous efforts--the fact remains they should get nothing for all the damage and stress they have caused because they were not professional movers--asm promised.

Hello, I am very sorry to hear our services were not performed to your satisfaction.  We have finished the investigation for this claim.  Please note the following attachments: 1.  Signed Service Agreement  2.  Signed Waiver for damages to couch I am issuing reimbursement in the amount of $24.00 for all damaged items.  I would also like to offer you a customer service discount in the amount of $70.00 and a $100.00 coupon for any inconvenience resulting from services received. Training and customer service is very important to all of us at Roadrunner and we will continue to use the information to better train our service team. The amount of reimbursement or repair is based on the coverage you chose before beginning service. We offer Full Replacement Coverage and Depreciated Value Coverage to customers who want protection over our Minimum Coverage which is included free with every move. With your coverage, the value of reimbursement is 60 cents per pound.  Roadrunner Relocation Services uses weight of the furniture and calculates it that way and then you can have repairs done as you see fit. If an item is not completely damaged, then that reimbursement amount is lowered for repairs. We would not be paying the whole reimbursement amount to do a repair on an item that you would be keeping. All of this is explained in our service agreement.  If you have any questions please let me know.  If you need any assistance or have additional questions while we process your claim please give us a call at ###-###-####. Ms [redacted] your business is extremely valuable to all of us at Roadrunner Relocation Services. This is an unfortunate situation and it is our desire to successfully resolve every matter.  We will continue to work with Ms [redacted] until an adequate resolution has been achieved.

I reviewed the response made by the business in reference to complaint ID 11753458, and find the resolution is satisfactory to me. Regards, [redacted]

Hello,We have resolved this claim directly with this customer.Thank you

Hello,
I am very sorry to hear our services
were not performed to your satisfaction.  The price charged for services provided
by our Crew Leader is...

right in line with our current tariff pricing.  The time of arrival and departure by our
service team does match the time billed. All of this is explained in our
service agreement.  If you have any
questions please let me know.  We
would like to fully resolve your dispute and earn your business again in the
future.  We will issue a customer service
refund in the amount of $100.00 to fully meet your expectations and resolve
your dispute.  Your
business is extremely valuable to all of us at Roadrunner Relocation Services. Thank you