Robbins Research International Inc

I paid for a seminar/ "Unleash the Power Within" event put on by Tony Robbins Then, on day of the seminar, in San Jose March 15-18, we are there for over hours at SAP Center, the arena where the Sharks playAnd I have never been so frustrated and disappointed in a "motivational speaker" than this huckster pseudo pop psychologistI watched him demand everyone dance, jump up, "move your energy state" for hours, listened while he dropped 200+ f bombsWaited while he blew through anecdotes of his famous friends and rich clients, I was there at SAP from 9:am till am March 16, and he didn't cover the material or go into enough practical skillsI watched him argue with a woman about the metoo movement, saying "It's people feeling significant by being victims." and he then, a ft inch man, PUSHES THE WOMAN DOWN THE AISLE SPOUTING "I'M NOT ATTACKING YOU." Imagine a large man physically pushing a woman down an aisle against her wishes in front of 10,audience membersGuy i

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To the Revdex.com of San Diego:This letter is in response to your letter dated February 23, 2016, and March 16, regarding the above- referenced caseThis letter is to inform the Revdex.com (“Revdex.com”) that we addressed the issue directly with the client, and to notify you
as to how we responded and how this matter was handled.First, the primary reason for the length of time for the response was because our customer service team had gone back to the client several times to work out what we considered a fair resolution of the matterIt was only after going back and for the several times, and being able to fully investigate the background of the matter that we were able to finally fully resolve this matter, which happened on March 23, 2016.To give a brief background of this matter, the Client purchased our Mastery University program in October 2015, and at the time paid the entire amount of $9,on two different credit cards.She initially cancelled the entire Mastery University course within the hour window, but in its place desired to sign up for the Date with Destiny program at a lower overall price ($3,995)The written contract that she signed for the Mastery University program clearly stated that any cancellation outside the hour window would result in a liquidated damages of the $1,deposit amountThe $3,of her initial payment was then applied to her Date with Destiny program, and the balance of her Mastery University payment was then refunded to her at that timeSometime after that, the client had spoke to her representative and indicated that she would also not be able to attend the Date with Destiny program and asked about receiving her refundPrior to that, it is not entirely clear as to what was said between the client and the representatives as to how much of a refund the client could receive, because the accounts differBut it was at that point that the client was seeking the refund for the $1,as well.Initially, after investigating the matter, we refunded the client $1,000, on March 17, A far as the other remaining balance, we communicated with the client on a couple of different occasions, offering her other alternatives rather than a full cash refundShe was not satisfied with these other alternatives, and we are in the process of refunding the client the full amount of her balance, including the $1,that would normally not be refunded as liquidated damages, and of which we contractually are entitled to retain.It is our policy that the customer’s needs are what come first, and we will do everything in our power to satisfy our customersIn this case with this complainant, we believe we have done that by refunding thecustomer immediately of the full amountBecause this issue was responded to promptly by our staff, we believe this issue is now resolved and closed.Thank youPlease let me know if you have any further questions.Sincerely,*** ***

I signed up for Mastery University ($9995) while at a Tony Robbins course, and was told I could cancel within hours I canceled the Mastery University package since the only course out of the package I was interested in was Date with Destiny (DWD)The "specialist" assigned to me offered to "transfer" me over to the DWD courseI asked him to instead treat the as separate transactions, refunding Mastery Univ in full ($9995), and doing a separate transaction for the purchase of DWD ($3995), so that I would have hours to cancel if need beHe said that was unnecessary, and that even if he did a transfer, I could cancel at any time without penalty, so there was no need to worryI told him I had read reviews online saying otherwise, and how Tony Robbins Co makes it very hard to get your money back, and he assured me this was false, or referred to old practicesHe even had the nerve to say now that I had him as my results specialist, I would never have to worry about thatI also

I was sent an email asking to purchase a digital version of The Ulitmate Edge on IOS and it said that if I wasn't 100% satisfied I could get a full refundI paid the $99(visa) and within hours emailed to say I was not happy with how it worked and wanted to cancel and get a refundNo response was givenI have now emailed on five separate occasions without an acknowledgement or my refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Unfortunately this company is stating that I kept products that I actually sent backAfter different people getting involved it seems that they are still stating that I kept products It's beyond frustrating, especially since this was a gift for my husband for Christmas Yes I made identical orders because of internet issues at home The only thing that was kept was I digital edge and I living health EVERYTHING else was returned via on 12.27.2016, after speaking with a customer service representativePlease look into this matter, so much time has been wasted dealing with this
Regards,
*** ***

I purchased Mastery University at a cost of $I did not use any of the events, and the customer service that was guaranteed was not deliveredI was ignored for months by customer serviceTony Robbins states clearly in his events that if we are not satisfied, we will receive 100% of our money backI requested a full refund and was told I could only receive $backI have not received any of my money back and since I did not use any of the events, I deserve a full 100% of my money back, as guaranteed by Tony RobbinsThey claim the $they would keep as damages, but this does not apply to me, as they did not deliver on what was promised to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I ordered some informational books/CDs, and returned them within the required time frame In tracking the package to make sure it got to them, I found that Fed Ex lost the package I advised Tony Robbins customer service of this, and was assured they would find out what was going on The package was finally found, but not before I was charged $I immediately called and requested a refund, which I did receive approximately days later Due to the erroneous charge though, my checking account was charged two overdraft fees of $each, for a total of $ I again called and spoke to a representative, with no satisfaction I received and email from ** *** ***, the Client Loyalty Supervisor regarding the issue, and asking for more information, including copies of my checking account statement, which I provided the same day On November 3rd, I received an email from Ms*** stating she had submitted a refund for the $I requested I confirmed my maili

This letter is in response to your letter dated July 14, 2015, regarding the above-referenced caseThis letter is to inform the Revdex.com (“Revdex.com”) that we addressed the issue directly with the client, and to notify you as to how we responded and how this matter was handled.Upon receipt
of this claim, we immediately refunded the client’s $3,charge, which was processed on July 15, On the following day, we notified the client of our actions through both voicemail and email.Since that time, the customer contacted us through email, and thanked us for processing the full refund.It is our policy that the customer’s needs are what come first, and we will do everything in our power to satisfy our customersIn this case with this complainant, we believe we have done that by refunding the customer immediately of the full amount, waiving our liquidated damages policyBecause this issue was responded to promptly by our staff, we believe this issue is now resolved and closed.Thank youPlease let me know if you have any further questions. Sincerely,*** ** *** ***Associate Legal CounselRobbins Research International, Inc

Re *** *** (Revdex.com ID ***)To the Revdex.com of San Diego:This letter is in response to your letter dated December 22, 2016, regarding the above-referenced caseThis letter is to inform the Revdex.com (“Revdex.com) that we addressed the issue directly with the client, and to
notify you as to how we responded and how this matter was handled.To give a brief background of this matter, the Client purchased two tickets to our Unleash the Power Within seminar (“UPW) for $1,395, for our March UPW event in FL.The client was unable to attend the UPW event in MarchOur team reached out to *** on three separate occasions on April 12, June and September 28, 2016, to allow them to transfer to any of our upcoming UPW events in the USWe did not hear back from the client.After we received this Revdex.com letter, our Customer Service director reached out to the client again on December 28, 2016, giving her the dates of all the UPW events and finding out which one she wants to transferAs soon as we hear back from the client, we will transfer her to any of the events she wants to attend.It is our policy that the customer's needs are what come first, and we will do everything in our power to satisfy our customersIn this case with this complainant, we believe we have done that by reaching out tothe client on multiple occasions, trying to find the best event for her to go to that are availableWe are looking forward to hearing from the client so we can serve her.Thank youPlease let me know if you have any further questions.Sincerely,*** ** ***, EsqAssociate Legal Counsel Robbins Research International, Inc

Around The end of June I inquired about TONY Robbins coachingI was pitched a six month option and decided to think it over after about a week then salesman offered a deal where if I paid $up front, months of the coaching, I could withdrawal in two months if it wasn’t for me and would be refunded the balanceHe then took my card and said he would send me an agreementWhen the agreement arrived it wasn’t even close to what we discussedI kept trying to get him to send the right agreementHe wouldn’t respondOnce they got what they wanted, my credit card, I was dirt to themI finally complained to the main office on a voicemail and got an email back from the salesman later that dayHe proposed several solutions, one of which was a full refundI opted for the full refundI have this all on saved emails from themMore than two weeks have passed and I continue to try to get a response from them and ask where my credit is to no availWhat’s truly dissapoijngmjng is I was o

On 8/29/2017, I signed up for coaching servicesI was told by the representative who helped me that I would be refunded my money if services didn't work outI also signed a contract which indicated thisWhen coaching services did not work out, I requested a refund and was told I would receive oneI followed up many many times, over the course of a few months, but never saw a refund I would like to be refunded the money, immediately, per the agreed upon contract

On Fri, Apr 18, at 1:PM, *** *** wrote:
Hello ***
Could you please make a note that this complaint has been resolvedIf you need more information let me knowThank so much guys, its great to know that we can count on Revdex.com when this happensHave a great day :)
***

This letter is in response to your letter dated January 28, 2016, regarding the above-referenced caseThis letter is to inform the Revdex.com (“Revdex.com”) that we addressed the issue directly with the client, and to notify you as to how we responded and how this matter was
handled.Upon receipt of this claim, we immediately refunded the client’s $4,charge, which was processed on January 28, We also notified the client of our actions through both voicemail and emailThe client has not responded to our voicemail or emailIt is our policy that the customer’s needs are what come first, and we will do everything in our power to satisfy our customersIn this case with this complainant, we believe we have done that by refunding the customer immediately of the full amountBecause this issue was responded to promptly by our staff, we believe this issue is now resolved and closedThank youPlease let me know if you have any further questionsSincerely,
*** ** *** Esq
Associate Legal Counsel
Robbins Research International, Inc

My complaint #*** is resolvedThe business made the refund that I was asking forThank you much and I am indebted for your help! ">
*** ***

This letter is in response to your letter dated January 27, 2016, regarding the above-referenced caseThis letter is to inform the Revdex.com (“Revdex.com”) that we addressed the issue directly with the client, and to notify you as to how we responded and how this matter was handled.Upon
receipt of this claim, we immediately refunded the client’s $charge, which was processed on January 28, On the following day, we notified the client of our actions through email.Since that time, the customer contacted us through email, and confirmed the receipt of the full refund.It is our policy that the customer’s needs are what come first, and we will do everything in our power to satisfy our customersIn this case with this complainant, we believe we have done that by refunding the customer immediately of the full amount, waiving our liquidated damages policyBecause this issue was responded to promptly by our staff, we believe this issue is now resolved and closed.Thank youPlease let me know if you have any further questions.Sincerely,*** ** ***, EsqAssociate Legal Counsel Robbins Research International, Inc

Pretty safe to say, this was a terrible experience
I went through coachesThe first one was actually not a coach (Jason ***), he's purely a salesman that pretends to be a coach to lure you inHis tips and excitement was actually pretty good, but after you pay, he hands you off the is
Nick *** & Charlie *** were the two coaches I then was handed toI tried both for at least one call, and they were both disappointingTheir program has no fundamentals, no framework, no prepare content, no science underneath what they doThey have a few exercises, and when I asked how they worked, or for more content for me to read up on, they fell silent and stopped responding to my messages
When I dug in a little deeper, I found out that both were brand new, and worked jobs unrelated to business or psychologyOne claimed to work at a top tier bank, and when I looked up his linkedin, he actually worked a no name institution in the same field
Reflecting back, it was pretty clear that the coaches probably never went to college, and had a lot of problems of their ownTony *** Coaching was just the only job they could getI ignored all of the signs because I wanted it to work so badly
Tony *** is only associated to this product by nameDespite what the people say, he never worked with them or does any of the coaching programsI was promised a refund if the program didn't meet satisfactionThey never gave it back of courseI feel scammed and jipped

To the Revdex.com of San Diego:
This letter is in response to your letter dated November 17, 2014, regarding the above-referenced case
This letter is to inform the Revdex.com ("Revdex.com") that we have addressed the issue and have
attempted to contact the client directly as
detailed below, but as of th is writing have not received any
response from the clientThe below is to notify you as to how we have responded and how this matter was
handled
To give a brief background of the matter, in October 2013, the client enrolled and purchased our coaching
services for a month period (or for total coaching sessions) the client paid the contract rate of $2,
in full , and the client used a ll sessions of the original contractFrom our records, the client then reenrolled
for an additional months of coaching sessions (for a total ofadditional sessions) in March,
at a rate of $3,The cl ient's credit card was charged for 50% of that payment on March 29,2014,
in the amount of $1,.50, and was charged the remaining 50% for the same amount one month later on
April28, The client used of the coaching sessions through August 6, The client then
sought cancellation of her coaching contract and on September 19, 2014, we accepted a chargeback from
her credit card company of $ 1,(50% of all the payments for the current coaching contract)We
additionally refunded another $to the client, refunding the entirety of the contract, less the pro-rated
amount owed for the sessions she had usedWe a lso did not charge the $cancellation liquidated
damages that are normally charged when a client cancels a coaching contract prematurely
We then received this Revdex.com inquiry on November 17,After talking to our internal coaching sales
representative who handled this client's account to understand a background of this matter, our Customer
Service Director reached out to discuss this matter with the c lient via both phone and email on November
24, (via the email and phone that was provided in this Revdex.com inquiry)After not receiving any
response from the c lient, our Customer Service Director reached out to the client again via both cell phone
we have listed for her on her account with us and via email on the morning of December 1, As of
this writing, the client s till has not responded
In sum, with the latest refund on October 27,2014, this client was refunded the full amount she had paid
for the latest coaching sessions she purchased, less the amount for the coaching sessions she actually
used (for a total of $ 1,not returned to the client)Because this issue was responded to by our staff,
we believe this issue is now resolved and closed, however we would be happy to speak further with the
client if she were to respond to the several attempts we have made to contact her
Thank youPlease let me know if you have any further questions
Sincerely,
*** ***, ***
*** *** ***

This letter is to inform the Revdex.com how we responded to this complaint directly with the client.  The Client purchased a General Admission ticket in the amount of $547.50 for our Unleash the Power Within seminar held in San Jose, CA, March 15-18, 2018.  The client took advantage of our...

Satisfaction Guarantee policy which allowed for a complete refund of the event (even though as per the policy, the client turned in his materials one day after was provided pursuant to the Satisfaction Guaranteee policy).  We tell our clients that it normally may take a couple weeks to process the refund.  The credit was issued on March 23, 2018, by refunding the original credit card used in the full amount of $547.50, less than one week after the conclusion of the event. Our goal is to having raving fans, especially those who believe they have customer service issues.  Because this refund was processed in a timely manner, and we addressed this directly with the customer, we consider this matter closed.  Thank you.