Robbins Research International Inc

This is in response to the Revdex.com complaint ID # [redacted].  As this client stated, she purchased a coaching agreement from Robbins Research  International, Inc. (“RRI”) on about August 29, 2017.  However, the total amount of the coaching contract services were for $3,175, and...

not for $4,000  as the client alleges. Per her agreement, this client used two separate credit cards to charge the amount on August 29, 2017, one in the amount of  $2,000 and the other for $1,175. The client cancelled the contract after 4 sessions (of a total of 18 sessions due).  Per the terms of her contract, she was entitled to a refund of the total  sessions used, less a damages fee of $495.  Therefore, the client was entitled to a refund of $1,974.44 (14 unused sessions multiplied by $176.38 per  session, less the $495 damages fee). This refund through her credit card was processed on March 5, 2017, prior to this complaint being filed.  At the  time, our representative reached out to the client to let her know of the refund amount and the calculation, although the client never responded.  Once  we received this complaint, our Customer Service representative also reached out to the client, and has not been able to get in touch with the client  yet.   However, because we want to make sure that the customer’s needs are always met, although per the contract, we are entitled to keep the $495  damages fee, we have decided to refund that as well.  That additional refund will be processed in the next 7-10 days.  With that additional refund, we  consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  As of today, April 10, I have not yet received the refund for $9995.
Regards,
[redacted]

The client's card was refunded in full in the amount of $5,275, on 11/28/17, two days after receiving this notice.  We apologize for the delay in the reponse, as well as the initial delay to the client, for not submitting his requested refund earlier.  It is our policy that the client's...

needs are what come first, and we will do everything in our power to satisfy our customers.  In this case, we believe we have now done that by refunding the full amount of his original purchase.  Because of that, we now consider this matter closed.

To the Revdex.com of San Diego:This letter is in response to your letter dated February 13, 2015, regarding the above-referenced case. Thisletter is to inform the Revdex.com ("Revdex.com") that we addressed the issue directly with the client,and to notify you as to how we responded...

and how this matter was handled.Upon receipt of this claim, we immediately refunded the client's $14.95 charge, which was processed onFebruary 17, 2015. Also on or about that day, we sent the customer 3 of our Coaching Collection CD/DVDproducts at no charge.The customer received the three free products on or about February 19, 2015, and in our subsequentcommunications with the customer, he was satisfied with the response.It is our policy that the customer's needs are what come first, and we will do everything in our power tosatisfy our customers. In this case with this complainant, we believe we have done that by refunding thecustomer immediately and sending the customer complimentary products. Because this issue wasresponded to promptly by our staff, we believe this issue is now resolved and closed.Thank you. Please let me know if you have any further questions. Sincerely,[redacted], EsqAssociate Legal Counsel

To the Revdex.com of San Diego:This letter is in response to your letter dated June 21, 2016, regarding the above-referenced case. Thisletter is to inform the Revdex.com (“Revdex.com”) that we addressed the issue directly with the client,and to notify you as to how we responded and...

how this matter was handled.To give a brief background of this matter, the Client purchased our online Ultimate Edge Interactiveproduct on June 12, 2016. The terms of that purchase was that the client paid $99 at signup, and then had a30-day trial. If after the 30 day trial, the client wanted to keep the product, she would then be charged anadditional $99 for two consecutive months.Our internal records indicate that on June 15, 2016, one of our personal representatives called the client tofollow up on her purchase, and was unable to get in contact with the client and left a message, and did notreceive a call back. The client then called our Customer Service department on June 20, 2016, to request arefund. Our refunds normally get processed within 24-48 hours. On that same day, she submitted thiscomplaint. Because her trial period was still within the 30 days, we refunded her full amount of $99 onJune 21, 2016, the same day we received this complaint from the Revdex.com. On that day, we also left her amessage letting her know that the refund had been processed.It is our policy that the customer’s needs are what come first, and we will do everything in our power tosatisfy our customers. In this case with this complainant, we believe we have done that by refunding thecustomer the full amount. Because this issue was responded to promptly by our staff, we believe this issueis now resolved and closed.Thank you. Please let me know if you have any further questions.Sincerely,[redacted] Esq.Associate Legal CounselRobbins Research International, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To the Revdex.com of San Diego:
This letter is in response to your letter dated February 23, 2016, and March 16, 2016 regarding the above- referenced case. This letter is to inform the Revdex.com (“Revdex.com”) that we addressed the issue directly with the client, and...

to notify you as to how we responded and how this matter was handled.First, the primary reason for the length of time for the response was because our customer service team had gone back to the client several times to work out what we considered a fair resolution of the matter. It was only after going back and for the several times, and being able to fully investigate the background of the matter that we were able to finally fully resolve this matter, which happened on March 23, 2016.
To give a brief background of this matter, the Client purchased our Mastery University program in October 2015, and at the time paid the entire amount of $9,995 on two different credit cards.
She initially cancelled the entire Mastery University course within the 72 hour window, but in its place desired to sign up for the Date with Destiny program at a lower overall price ($3,995). The written contract that she signed for the Mastery University program clearly stated that any cancellation outside the 72 hour window would result in a liquidated damages of the $1,995 deposit amount. The $3,995 of her initial payment was then applied to her Date with Destiny program, and the balance of her Mastery University payment was then refunded to her at that time. Sometime after that, the client had spoke to her representative and indicated that she would also not be able to attend the Date with Destiny program and asked about receiving her refund. Prior to that, it is not entirely clear as to what was said between the client and the representatives as to how much of a refund the client could receive, because the accounts differ. But it was at that point that the client was seeking the refund for the $1,995 as well.
Initially, after investigating the matter, we refunded the client $1,000, on March 17, 2016. A far as the other remaining balance, we communicated with the client on a couple of different occasions, offering her other alternatives rather than a full cash refund. She was not satisfied with these other alternatives, and we are in the process of refunding the client the full amount of her balance, including the $1,995 that would normally not be refunded as liquidated damages, and of which we contractually are entitled to retain.
It is our policy that the customer’s needs are what come first, and we will do everything in our power to satisfy our customers. In this case with this complainant, we believe we have done that by refunding thecustomer immediately of the full amount. Because this issue was responded to promptly by our staff, we believe this issue is now resolved and closed.
Thank you. Please let me know if you have any further questions.
Sincerely,[redacted]

This letter is in response to your letter dated May 27, 2016 regarding the above-referenced case. Thisletter is to inform the Revdex.com (“Revdex.com”) that we addressed the issue directly with the client,and to notify you as to how we responded and how this matter was...

handled.To give a brief background of this matter, the Client purchased our Unleash the Power Within seminarprogram in for our March, 2016 Palm Beach, FL event, and at the time made installment payments for thefull amount of $547.50 for the ticket.
The Client attended the entire four day seminar in March 2016, and while we do have a money-backSatisfaction Guarantee offer, the Client must only attend the seminar for the first 1 ½ days and then seekthe refund. Otherwise, the Satisfaction Guarantee for a full refund does not generally apply after attendingthe entire seminar.
So when the Client contacted our Customer Service department, we were mistaken in thinking that she didnot attend the entire seminar and on that basis initially offered the full refund. It was only after doingfurther research into the Client’s account that we realized our mistake in that the Client did in fact attendthe entire four-day seminar, and thus our normal Satisfaction Guarantee policy would not normally apply,and at that point offered a limited refund, but was not processed.
Once we realized our mistake and we then received this complaint, our Director of Customer Service didcontact the client directly, spoke to her to explain our policy and our actions, and then offered the Client tofully refund the event, which is outside our normal policies. On May 31, 2016, we credited back the creditcard that was used for the initial purchase for the fully amount of $547.50.
It is our policy that the customer’s needs are what come first, and we will do everything in our power tosatisfy our customers. In this case with this complainant, we believe we have done that by refunding the customer the full amount. Because this issue was responded to promptly by our staff, we believe this issueis now resolved and closed.
Thank you. Please let me know if you have any further questions.Sincerely,[redacted] Esq.Associate Legal CounselRobbins Research International, Inc.

This letter is in response to your letter dated March 22, 2014, regarding the above-referenced case.
To give a brief background of the matter, on March 21,2014, the claimant used our Live Chat service with
our company's customer service department, asking for information about...

help with a suicidal teen. The
claimant was then given to our coaching department, where she at that point asked for a list of our Life
Coaches, as she inquired about help for a suicidal teen. Our coaching representative who received this
communication from the claimant, explained to the claimant that we do not provide lists of our employees.
In a follow up communication soon thereafter, our coaching representative also informed the claimant that
we do not provide services for potentially suicidal people, but instead always refer them to their local crisis
center, and reiterated, after having been asked again, that she was unable to provide a list of our employee
coaches.
This Revdex.com complaint was filed shortly thereafter.
Robbins Research International, Inc. ("RRI") is an educational personal and business development
company specializing in seminars, multi-media products and coaching people in peak performance
strategies. Our coaches and other employees are neither licensed therapists nor are they suicidal
prevention specialists. We tell all customers that we do not provide therapy or counseling services of any
kind, and our employees are not trained in providing help in the suicide prevention area.
When confronted with a person who indicates they or someone they know have suicidal thoughts, we
immediately seek to refer them to the suicidal prevention organizations, which specifically are trained to
deal with these types of cases. As this was done with this particular claimant, and we also let the claimant
know that we cannot provide employee lists of any kind, we believe this matter should now be closed.
Thank you. Please let me know if you have any further questions.
Sincerely,
[redacted], Esq.
Associate Legal Counsel
Robbins Research International Inc.

This letter is in response to your letter dated February 17, 2015, regarding the above-referenced case. Thisletter is to inform the Revdex.com ("Revdex.com") that we addressed the issue directly with the client,and to notify you as to how we responded and how this matter was handled.To give a...

brief background of the matter, on or about February 8, 2015, the client signed up with RRI for afree coaching session, which consists of a 30 minute telephone call with one of our trained coachingconsultants to help them in any area of their life. This coaching session is complimentary with no purchaserequired. On about February 10, 2015, the client received the thirty minute coaching session, and at theend of the session, indicated that she wished to partake in the free 30-day trial (for shipping only) of two ofour premiere multi-media products, Ultimate Edge and Creating Lasting Change. The client provided thecredit card information, and the charge was supposed to be for a nominal amount for shipping and handlingonly, but instead the client's credit card was accidentally charged the full value of both products, includingshipping and handling, for a total of $629.60.The following day, on or about February 11,2015, the client called RRI's Customer Service departmentupset about the charges. Once the Customer Service representative realized that the client was charged theincorrect amount, the client was told that the refund for the full amount would be made right away, and thatbecause this was indeed our error, we would still ship to the client both products at no charge-that theclient could keep permanently, instead of for just the 3 0-day trial. We also informed the client that if theclient were to be charged for any overdraft fees because of this erroneous charge, to inform us of suchcharges and we would reimburse the client for those amounts as well. Based on this discussion, the clientseemed satisfied with this result. RRI processed the refund that day for all amounts less than the initialshipping-for a total of $614.65.On February 13, 2015, the client called RRI's Customer Service again, stating that she still had not seen therefund on her end. At that point, RRI informed her that, as indicated, the refund was processed by RRI onFebruary 11, but often it takes the bank several days to return the money to the customer account-whichtiming is not controlled in any way by RRI. We reiterated that the refund was processed on February 11,and that we also would reimburse for any overdraft fees, if such fees were incurred. Finally, on this date,we also refunded the initial $14.95 shipping charge, so that the total the client was refunded was the fullamount of$629.60. That day the client filed this complaint, and we received notice of it on February 17,2015.Since that time, we have been informed that the client's funds did clear her account, and that she in fact didreceive both products. And while our offer to reimburse for any overdraft charges still stands, the clienthas not contacted us to inform us if there were indeed such charges levied against her account.It is our policy that the customer's needs are what come first, and we will do everything in our power tosatisfy our customers. In this case with this complainant, we believe we have satisfied those needs, as weimmediately rectified the matter once we were informed, even though it took several days for the funds toclear the client's account. Because this issue was responded to promptly by our staff, we believe this issueis now resolved and closed.Thank you. Please let me know if you have any further questions.Sincerely, [redacted], Esq.Associate Legal Counsel

This letter is in response to your letter dated July 14, 2015, regarding the above-referenced case. This letter is to inform the Revdex.com (“Revdex.com”) that we addressed the issue directly with the client, and to notify you as to how we responded and how this matter was...

handled.Upon receipt of this claim, we immediately refunded the client’s $3,332.50 charge, which was processed on July 15, 2015. On the following day, we notified the client of our actions through both voicemail and email.
Since that time, the customer contacted us through email, and thanked us for processing the full refund.
It is our policy that the customer’s needs are what come first, and we will do everything in our power to satisfy our customers. In this case with this complainant, we believe we have done that by refunding the customer immediately of the full amount, waiving our normal liquidated damages policy. Because this issue was responded to promptly by our staff, we believe this issue is now resolved and closed.
Thank you. Please let me know if you have any further questions.
 
Sincerely,
[redacted]Associate Legal CounselRobbins Research International, Inc

This letter is in response to your letter dated December 24, 2016, regarding the above-referenced case. This letter is to inform the Revdex.com (“Revdex.com) that we addressed the issue directly with the client, and to notify you as to how we responded and how this matter was handled.To give a...

briefbackground of this matter, the client bought a product that was returned and was refunded the original product price. There was then an issue of the overdraft fees which the client incurred in the amount of $70. Prior to the Revdex.com complaint being filed, the check in the amount of $70 was mailed to the client on December 22, 2016.It is our policy that the customer's needs are what come first, and we will do everything in our power to satisfy our customers. In this case with this complainant, we believe we have done that by refunding the customer the full amount requested prior to this complaint being filed with the Revdex.com. Because this issue was responded to promptly by our staff, we believe this issue is now resolved and closed.Thank you. Please let me know if you have any further questions.[redacted], Esq. Associate Legal Counsel Robbins Research International, Inc.6160 CORNERSTONE COURT EAST SUITE 200 SAN DIEGO, CA 92121(800) 445-81830 (858) 535-9900 - www.tonyrobbins.com

To the Revdex.com of San Diego:This letter is in response to your letter dated December 19, 2017, regarding the above-referenced case.This letter is to inform the Revdex.com (“Revdex.com”) that we addressed the issue directly with theclient, and to notify you as to how we responded...

and how this matter was handled.To give a brief background of this matter, the Client bought our Life & Wealth [redacted](“LWM”) program in January 2017 for a price of $7,995.00, which the Client paid in installments betweenJanuary and September, 2017. The client then started attending the LWM event (a 9 day program, whichconsists of initially a 5 day Life [redacted] program followed immediately by a 4 day Wealth [redacted]program) on October 20, 2017.We do have a Satisfaction Guarantee policy for our LWM program, where you can get a refund afterattending a portion of the event (for each program the Satisfaction Guarantee is approximately halfwaythrough each separate event), The Client first approached us about the Satisfaction Guarantee program forLife [redacted] on October 23. At that time, because the event was more than halfway done (there areseparate satisfaction guarantees for both Life [redacted] and Wealth [redacted]), our representative at the LWMprogram did not guarantee that the refund would be processed. The Client did turn in his materials thoughand left the LWM program, which is one of the conditions of receiving the Satisfaction Guarantee refund.Although the Client did not follow the strict guideline of the Satisfaction Guarantee policy, we doacknowledge that he returned his materials and left the event. This after receiving this inquiry, andreviewing our policy, our goal is to not necessarily strictly enforce the policy by the latter of the law butinstead because the Client generally followed the guidelines, our executive team decided to issue a fullrefund for this Client.This refund was processed on December 28, 2017, through the various credit cards that the Client usedwhen making the initial payments earlier in the year.It is our policy that the customer’s needs are what come first, and we will do everything in our power tosatisfy our customers. In this case with this customer, we believe we have done that by fully refunding hisLWM contract, even though we were within our contractual and legal rights to not refund the entireprogram Because of that, we now consider this matter closed.Thank you. Please let me know if you have any further questions.Sincerely,[redacted], EsqAssociate Legal CounselRobbins Research International, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. 
(To clarify, the information in the below letter by Robbins Research International is inaccurate: ..."when the Client contacted our Customer Service department, we were mistaken in thinking that she did not attend the entire seminar"... They knew FULLY of every detail of the matter. It was in the email correspondence with the initial sales rep. and it was discussed in full details in the long phone talks several times with the customer service associate as well. So the associate writing the letter below may not have been provided with the correct information.) 
But I DID receive the full refund as promised on the 2nd of June.
I find that this resolution is satisfactory to me. 
I thank you Revdex.com for addressing this concern and helping me resolve the issue.
I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This letter is in response to your letter dated February 17, 2015, regarding the above-referenced case. Thisletter is to inform the Revdex.com ("Revdex.com") that we addressed the issue directly with the client,and to notify you as to how we responded and how this matter was...

handled.To give a brief background of the matter, on or about February 8, 2015, the client signed up with RRI for afree coaching session, which consists of a 30 minute telephone call with one of our trained coachingconsultants to help them in any area of their life. This coaching session is complimentary with no purchaserequired. On about February 10, 2015, the client received the thirty minute coaching session, and at theend of the session, indicated that she wished to partake in the free 30-day trial (for shipping only) of two ofour premiere multi-media products, Ultimate Edge and Creating Lasting Change. The client provided thecredit card information, and the charge was supposed to be for a nominal amount for shipping and handlingonly, but instead the client's credit card was accidentally charged the full value of both products, includingshipping and handling, for a total of $629.60.
The following day, on or about February 11,2015, the client called RRI's Customer Service departmentupset about the charges. Once the Customer Service representative realized that the client was charged theincorrect amount, the client was told that the refund for the full amount would be made right away, and thatbecause this was indeed our error, we would still ship to the client both products at no charge-that theclient could keep permanently, instead of for just the 3 0-day trial. We also informed the client that if theclient were to be charged for any overdraft fees because of this erroneous charge, to inform us of suchcharges and we would reimburse the client for those amounts as well. Based on this discussion, the clientseemed satisfied with this result. RRI processed the refund that day for all amounts less than the initialshipping-for a total of $614.65.
On February 13, 2015, the client called RRI's Customer Service again, stating that she still had not seen therefund on her end. At that point, RRI informed her that, as indicated, the refund was processed by RRI onFebruary 11, but often it takes the bank several days to return the money to the customer account-whichtiming is not controlled in any way by RRI. We reiterated that the refund was processed on February 11,and that we also would reimburse for any overdraft fees, if such fees were incurred. Finally, on this date,we also refunded the initial $14.95 shipping charge, so that the total the client was refunded was the fullamount of$629.60. That day the client filed this complaint, and we received notice of it on February 17,2015.
Since that time, we have been informed that the client's funds did clear her account, and that she in fact didreceive both products. And while our offer to reimburse for any overdraft charges still stands, the clienthas not contacted us to inform us if there were indeed such charges levied against her account.
It is our policy that the customer's needs are what come first, and we will do everything in our power tosatisfy our customers. In this case with this complainant, we believe we have satisfied those needs, as weimmediately rectified the matter once we were informed, even though it took several days for the funds toclear the client's account. Because this issue was responded to promptly by our staff, we believe this issueis now resolved and closed.
Thank you. Please let me know if you have any further questions.
Sincerely,
 
[redacted], Esq.
Associate Legal Counsel

To the Revdex.com of San Diego:
This letter is in response to your letter dated November 17, 2014, regarding the above-referenced case.
This letter is to inform the Revdex.com ("Revdex.com") that we have addressed the issue and have
attempted to contact the...

client directly as detailed below, but as of th is writing have not received any
response from the client. The below is to notify you as to how we have responded and how this matter was
handled.
To give a brief background of the matter, in October 2013, the client enrolled and purchased our coaching
services for a 6 month period (or for 18 total coaching sessions) the client paid the contract rate of $2,645
in full , and the client used a ll 18 sessions of the original contract. From our records, the client then reenrolled
for an additional 12 months of coaching sessions (for a total of36 additional sessions) in March,
2014 at a rate of $3,995. The cl ient's credit card was charged for 50% of that payment on March 29,2014,
in the amount of $1,977 .50, and was charged the remaining 50% for the same amount one month later on
April28, 2014. The client used 13 of the 36 coaching sessions through August 6, 2014. The client then
sought cancellation of her coaching contract and on September 19, 2014, we accepted a chargeback from
her credit card company of $ 1,977.50 (50% of all the payments for the current coaching contract). We
additionally refunded another $549.31 to the client, refunding the entirety of the contract, less the pro-rated
amount owed for the sessions she had used. We a lso did not charge the $495 cancellation liquidated
damages that are normally charged when a client cancels a coaching contract prematurely.
We then received this Revdex.com inquiry on November 17,2014. After talking to our internal coaching sales
representative who handled this client's account to understand a background of this matter, our Customer
Service Director reached out to discuss this matter with the c lient via both phone and email on November
24, 2014 (via the email and phone that was provided in this Revdex.com inquiry). After not receiving any
response from the c lient, our Customer Service Director reached out to the client again via both cell phone
we have listed for her on her account with us and via email on the morning of December 1, 2014. As of
this writing, the client s till has not responded.
In sum, with the latest refund on October 27,2014, this client was refunded the full amount she had paid
for the latest coaching sessions she purchased, less the amount for the 13 coaching sessions she actually
used (for a total of $ 1,429. 19 not returned to the client). Because this issue was responded to by our staff,
we believe this issue is now resolved and closed, however we would be happy to speak further with the
client if she were to respond to the several attempts we have made to contact her.
Thank you. Please let me know if you have any further questions.
 
Sincerely,
[redacted]

This letter is in response to your letter dated September 24, 2014, regarding the above-referenced case.
This letter is to inform the Revdex.com ("Revdex.com") that we addressed the issue directly with the
client, and to notify you as to how we responded and how this matter was handled.
To...

give a brief background of the matter, the first time that anyone within our organization had any
knowledge that the complainant had paid for 15 tickets to our Leadership Academy event in San Diego, CA
was upon receipt of this Revdex.com Complaint. As soon as we received the complaint, our Customer Service
team did some research and was in contact with the client, in an attempt to confirm what dollar amounts
they had paid and who they had spoken with. It was only after this investigation could we confirm that the
Complainants did in fact deal with Mr. [redacted] and in fact in May 2014, paid him the dollar amounts
indicated.
It is important to note that Mr. [redacted] has never been an employee of ours, nor has he ever worked
directly with us as an authorized agent. Instead, he has worked for some of our authorized resellers that we
have throughout Europe and the World. When we asked our authorized agent who has dealt with Mr.
[redacted] directly, that agent contacted Mr. [redacted] who did admit to receiving the money from the
Complainants and not notifying anyone of the transaction, even though the Leadership Academy event was
beginning October 10, 2014 (It is also important to note that until we contacted him, our authorized agent
also did not know of these tickets being sold by Mr. [redacted]).
Mr. [redacted] has explained he had a reason for not forwarding the funds to either our agent or to us, as he
should have, by claiming that his European bank was being investigated and that all funds held there
currently are being frozen. However when pressed for confirmation, he has to date failed to provide us of
any confirmation that such funds are being held by the bank and unavailable. So to date, we have received
from Mr. [redacted] none of the money the Complainants paid for the event.
Even so, we realized that Mr. [redacted] had incorrectly advised the Complaints of his relationship with RRI.
And the complainants in good faith relied on that misrepresentation in believing they were properly
purchasing the tickets to the Leadership Academy event. Additionally, if these tickets had been sold
properly, their full retail amount charged for a group like the Complainants should have been $44,925.00
USD. So even though the Complaints paid a discounted rate from that amount at $35,000, and even though
RRI as of the date of this response has received no money whatsoever from Mr. [redacted], we contacted the
Complaints last Friday, October 3, 2014, and informed them that we are still going to honor the entire 15
tickets to the Leadership Academy event coming up later this month at no additional charge to them.
It is our policy that the customer's needs are what come first, and we will do everything in our power to
satisfy our customers. In this case with this complainant, we believe we have gone above and beyond what
was our responsibility, since we had never worked directly with the Complainant and we have to date
received none of the monies paid by the Complainants to an unauthorized third party. We look forward to
hosting the Complainants at our Leadership Academy event later this month, and know that they will enjoy
the great experience this event provides. Because this issue was responded to promptly by our staff, we
believe this issue is now resolved and closed.
Thank you. Please let me know if you have any further questions.
Sincerely,
[redacted], Esq.
Associate Legal Counsel

To the Revdex.com of San Diego:
This letter is in response to your letter dated February 13, 2015, regarding the above-referenced case. Thisletter is to inform the Revdex.com ("Revdex.com") that we addressed the issue directly with the client,and to notify you as to...

how we responded and how this matter was handled.Upon receipt of this claim, we immediately refunded the client's $14.95 charge, which was processed onFebruary 17, 2015. Also on or about that day, we sent the customer 3 of our Coaching Collection CD/DVDproducts at no charge.
The customer received the three free products on or about February 19, 2015, and in our subsequentcommunications with the customer, he was satisfied with the response.
It is our policy that the customer's needs are what come first, and we will do everything in our power tosatisfy our customers. In this case with this complainant, we believe we have done that by refunding thecustomer immediately and sending the customer complimentary products. Because this issue wasresponded to promptly by our staff, we believe this issue is now resolved and closed.
Thank you. Please let me know if you have any further questions.
 
Sincerely,
[redacted], Esq
Associate Legal Counsel

This letter is in response to your letter dated September 24, 2014, regarding the above-referenced case.
This letter is to inform the Revdex.com ("Revdex.com") that we addressed the issue directly with the
client, and to notify you as to how we responded and how this matter was...

handled.
To give a brief background of the matter, the first time that anyone within our organization had any
knowledge that the complainant had paid for 15 tickets to our Leadership Academy event in San Diego, CA
was upon receipt of this Revdex.com Complaint. As soon as we received the complaint, our Customer Service
team did some research and was in contact with the client, in an attempt to confirm what dollar amounts
they had paid and who they had spoken with. It was only after this investigation could we confirm that the
Complainants did in fact deal with Mr. [redacted] and in fact in May 2014, paid him the dollar amounts
indicated.
It is important to note that Mr. [redacted] has never been an employee of ours, nor has he ever worked
directly with us as an authorized agent. Instead, he has worked for some of our authorized resellers that we
have throughout Europe and the World. When we asked our authorized agent who has dealt with Mr.
[redacted] directly, that agent contacted Mr. [redacted] who did admit to receiving the money from the
Complainants and not notifying anyone of the transaction, even though the Leadership Academy event was
beginning October 10, 2014 (It is also important to note that until we contacted him, our authorized agent
also did not know of these tickets being sold by Mr. [redacted]).
Mr. [redacted] has explained he had a reason for not forwarding the funds to either our agent or to us, as he
should have, by claiming that his European bank was being investigated and that all funds held there
currently are being frozen. However when pressed for confirmation, he has to date failed to provide us of
any confirmation that such funds are being held by the bank and unavailable. So to date, we have received
from Mr. [redacted] none of the money the Complainants paid for the event.
Even so, we realized that Mr. [redacted] had incorrectly advised the Complaints of his relationship with RRI.
And the complainants in good faith relied on that misrepresentation in believing they were properly
purchasing the tickets to the Leadership Academy event. Additionally, if these tickets had been sold
properly, their full retail amount charged for a group like the Complainants should have been $44,925.00
USD. So even though the Complaints paid a discounted rate from that amount at $35,000, and even though
RRI as of the date of this response has received no money whatsoever from Mr. [redacted], we contacted the
Complaints last Friday, October 3, 2014, and informed them that we are still going to honor the entire 15
tickets to the Leadership Academy event coming up later this month at no additional charge to them.
It is our policy that the customer's needs are what come first, and we will do everything in our power to
satisfy our customers. In this case with this complainant, we believe we have gone above and beyond what
was our responsibility, since we had never worked directly with the Complainant and we have to date
received none of the monies paid by the Complainants to an unauthorized third party. We look forward to
hosting the Complainants at our Leadership Academy event later this month, and know that they will enjoy
the great experience this event provides. Because this issue was responded to promptly by our staff, we
believe this issue is now resolved and closed.
Thank you. Please let me know if you have any further questions.
Sincerely,
[redacted], Esq.
Associate Legal Counsel

To the Revdex.com of San Diego:
This letter is in response to your letter dated June 21, 2016, regarding the above-referenced case. Thisletter is to inform the Revdex.com (“Revdex.com”) that we addressed the issue directly with the client,and to notify you as to...

how we responded and how this matter was handled.To give a brief background of this matter, the Client purchased our online Ultimate Edge Interactiveproduct on June 12, 2016. The terms of that purchase was that the client paid $99 at signup, and then had a30-day trial. If after the 30 day trial, the client wanted to keep the product, she would then be charged anadditional $99 for two consecutive months.
Our internal records indicate that on June 15, 2016, one of our personal representatives called the client tofollow up on her purchase, and was unable to get in contact with the client and left a message, and did notreceive a call back. The client then called our Customer Service department on June 20, 2016, to request arefund. Our refunds normally get processed within 24-48 hours. On that same day, she submitted thiscomplaint. Because her trial period was still within the 30 days, we refunded her full amount of $99 onJune 21, 2016, the same day we received this complaint from the Revdex.com. On that day, we also left her amessage letting her know that the refund had been processed.
It is our policy that the customer’s needs are what come first, and we will do everything in our power tosatisfy our customers. In this case with this complainant, we believe we have done that by refunding thecustomer the full amount. Because this issue was responded to promptly by our staff, we believe this issueis now resolved and closed.
Thank you. Please let me know if you have any further questions.Sincerely,[redacted] Esq.Associate Legal CounselRobbins Research International, Inc