November 17, 2015Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] :I am responding to your submission regarding your deposit account with the USAA Federal Savings (FSB) I regret that we did not meet your service expectations and apologize for any conflicting information regarding how soon an account can be closed after a deposit is received.I understand that [redacted] , of our staff, was unsuccessful in her attempts to contact you to discuss your account You requested the account to be closed on October 22, 2015, but we were unable to process your request until the deposit that posted that day cleared The account did not incur any fees after your request to close the account Our records confirm that your checking account was closed on November 2, Thank you for allowing us to reply to you If you have any questions, Ms [redacted] remains available to assist you and can be reached at [redacted] Sincerely, [redacted]
October 23, [redacted] ***Complaint ID #: [redacted] Dear [redacted] ***:I am responding to your submission regarding your savings account with the USAA Federal Savings Bank (FSB).Our records confirm that you authorized your addition as a joint account holder to the checking account ending in on June 12, The account subsequently charged off on December 31, 2014, for $ On September 17, 2015, your individual checking account ending in also charged off in the amount of $ As a result of the account mismanagement, your access was restricted On September 30, 2015, a deposit was received into your savings account and a portion of the funds were used to setoff the charged-off balances in accordance with the Depository Agreement and Disclosures (DAD) The DAD states, “You agree that FSB may, without prior notice or demand, apply or setoff the funds in your account (and accounts you own with others) at any time to pay any debt, whether direct or indirect, that you have with FSB, and/or any fees or service charges owed to FSB.” [redacted] , of our staff, was unsuccessful in his attempts to contact you to discuss your account Your savings account is in a status, and the funds are available to you If you have any questions, Mr [redacted] remains available to assist you.Thank you for allowing us to reply to you Sincerely, [redacted]
August 28, Mrs [redacted] Complaint ID #: [redacted] Dear Mrs***: I am responding to your submission regarding your credit card and your automobile policyI regret any frustration and inconvenience you have experienced [redacted] and [redacted] ***, of our staff, were unsuccessful in their attempts to reach you to discuss your concernsMr [redacted] reviewed your credit card offer and found that the percent interest promotional offer applied to balance transfers and convenience checks which posted to the account by August 31, As you are aware, the credit card was charged off with a balance of $6,and it was assigned to a collection agencyDue to the uncollected amount in the bank, a restriction was placed on your account preventing any new products from being establishedThis restriction did not apply to the renewal of the automobile policy that was in place at that timeMr [redacted] completed a thorough review of your automobile policyAs a result of your nonpayment cancellation history, your account was placed on pay-in-full status, requiring you to pay the full insurance premium when billedWe are aware that this can cause a financial strain on our members; therefore, we offer the option to establish automatic payments, which you completed on January 6, 2015, to avoid the pay-in-full requirementIn March and April 2015, an email was sent to notify you that our attempts to collect the automatic payments were declined by your financial institutionTwo subsequent emails were sent to advise the policy would be canceled if payment was not receivedOn May 6, 2015, the policy was canceledSince your account was restricted for new products due to the charged-off credit card, we are unable to reissue an automobile policy until the credit card balance is satisfiedMr [redacted] identified an opportunity with the collection of the $473.43, and as a courtesy, a refund of the $stop payment fee was mailed to you on August 20, Mrs***, thank you for allowing us the opportunity to review the matter and to reply to youSince a USAA error was not identified, we must respectfully decline your request to dismiss the credit card balance or to provide reimbursement for debt paid or lost wagesShould you have any further questions, Mr [redacted] and Mr [redacted] remain available, and they can be reached at [redacted] Sincerely, [redacted] Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDICThis is an attempt to collect a consumer debtAny information obtained may be used for that purpose
December 8, 2017Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding your deposit accounts with USAA Federal Savings Bank (FSB)Our records show that you previously owned a deposit account with the FSB in August that was charged off When you established your two new checking accounts in November 2017, funds in those accounts were used to pay the charged off balance As stated in the Depository Agreement and Disclosures (DAD), which you received when you opened your accounts and is available on usaa.com, you agree that the FSB may, without prior notice or demand, apply or setoff the funds in your account at any time to pay any debt, whether direct or indirect, that you have with the FSB You also made several funds transfers and deposited a check through Deposit@Mobile to your accounts Each of these deposits were returned due to insufficient funds The DAD states that the FSB will hold the funds for up to seven business days from the date of deposit to allow the deposited item to clear the paying bank These holds are placed due to your recent deposits having been returned due to insufficient funds If you maintain a history of no negative activity in all active accounts, the hold restriction can be removed There is no restriction on your ability to transfer funds from another financial institution There will be holds, however, on the depositsSandra Moreno, of our staff, was unsuccessful in her attempts to contact you; however, she remains available should you have any additional questionsWe appreciate you allowing us to reply to you Sincerely, [redacted]
June 19, Mrs [redacted] Complaint ID #: [redacted] Dear Mrs [redacted] : I am responding to your second submission regarding your account status with the USAA Federal Savings Bank (FSB)We responded to your complaint on June 10, While we recognize that you disagree, no new information has been presented that would warrant a change in our positionThe business policy previously explained is applied equally and fairly and includes no access to usaa.com for seven years from the date of the bankruptcy filing as the FSB did suffer an unrecovered financial lossWe appreciate the opportunity to review your concerns again; however, we consider this matter closedSincerely, [redacted] Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDICOther bank products are issued and serviced by USAA Federal Savings Bank
October 26, Mrs [redacted] Complaint ID #: [redacted] Dear Mrs [redacted] I am responding to your submission regarding a promotional offer from the USAA Federal Savings Bank (FSB)Unfortunately, [redacted] , of our staff, was unable to reach you to discuss your concerns and the requirements to receive the promotional creditAt your earliest convenience, please contact Ms [redacted] at [redacted] or ( [redacted] Thank you for allowing us to reply to youSincerely, [redacted]
February 27, Mr [redacted] Complaint ID #: [redacted] Dear Mr***: I am responding to your submission regarding your recent automobile loan paymentI regret the frustration this situation has caused Thank you for speaking with [redacted] , of our staff, who explained that a bank error occurred and confirmed the issue was resolved by a supervisor I understand that she also reviewed the process regarding third party payments, because Mrs [redacted] is not an accountholder on the loan If you have any additional questions, Ms [redacted] remains available to assist you We appreciate the opportunity to reply to you Sincerely, [redacted]
January 5, Ms [redacted] Complaint ID #: [redacted] Dear Ms [redacted] : I am responding to your submission regarding your checking account with the USAA Federal Savings Bank (FSB), and we regret any frustration you experiencedThe Depository Agreement and Disclosures (DAD), which is provided to account holders at account inception and available on usaa.com, governs deposit accounts and describes the hold policy associated with funds submitted through Remote Deposit Capture (RDC) services The DAD states, “FSB will hold the funds for up to seven business days from the date of deposit In some instances, funds may be available sooner than seven business days based on such factors as credit worthiness, the length and extent of your relationship with FSB and its affiliates, transaction and experience history, and such other factors as FSB, in its sole discretion, deems relevant.”In addition, during the Deposit@Mobile process, a message is displayed prior to the completion of the deposit to advise account holders of the length and amount of any deposit hold Since the message displays before the account holder submits a check for deposit, the account holder can decide to cancel the deposit transaction and deposit the check by an alternative method and/or make budgeting decisions before completing the deposit [redacted] , of our FSB staff, was unable to reach you to discuss this matter A review of your account determined that the hold was placed in accordance with the DAD and the RDC User Agreement and the funds were made available on the appropriate date If you have additional questions, MsRodriguez remains available to assist youWe appreciate you allowing us to reply to you Sincerely, [redacted] ***
July 12, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your second submission regarding your mortgage application process with USAA Federal Savings Bank (FSB) As [redacted] of our staff explained, the second application was cancelled at your requestThis resulted in discount points, equivalent to an additional cost of $4,It is important to know that the FSB adheres to all applicable banking regulations and to USAA’s core values of service, loyalty, honesty, and integrity, and your allegations of wrongdoing are unfoundedHence, we are unable to honor your request for compensation Mr [redacted] , you have not presented any new or additional information which would warrant a change in our decisionWe appreciate the opportunity to review your concerns again; however, we consider this matter closed Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:I spoke with a USAA representative and requested overdraft protection on my checking account.I never heard of having a checking that had overdraft protection that was lster closed.What was the reason?I would like tp request documentstipn of this account.Another issue was NSF fees were charged when money was available in the account and am still being charged fees with a balance of $1500.00.These pending charges have prevented me from closing my account.I would like documentation of each overdraft fee charged.I have had several issues with USAA.They should also have a record of me contacting them removing the from my Homeowners Insurance because my home was underinsured.If your goal is to rip off military members you have done a great job because I know I am not the only one.If you feel that $pf fees in one month isnt excessive your crazy!! Regards, [redacted]
December 20, Mr [redacted] Complaint ID #: [redacted] Dear Mr***: I am responding to your submission regarding unauthorized activity on your account Our records confirm that you filed an inquiry with the Consumer Financial Protection Bureau (CFPB)We will respond to the CFPB accordingly Thank you for the opportunity to reply Sincerely, [redacted] ***
June 8, Staff Sergeant [redacted] , USAF Complaint ID #: [redacted] Dear Sergeant [redacted] : I am responding to your submission regarding a misdirected payment from your deposit account with the USAA Federal Savings Bank (FSB) We regret any frustration or inconvenience you felt as a result of this matter, and your experience has been shared with the appropriate parties Thank you for speaking with [redacted] , of our FSB staff, who ensured your account was credited for both the $payment and an additional $to cover any late fees and interest assessed If you have further questions, Ms [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted]
September 15, Ms [redacted] ***Complaint ID #: [redacted] Dear Ms***: I am responding to your second submission regarding your disputed charge on your USAA Federal Savings Bank credit card We responded to your complaint on August 31, While we recognize that you disagree, we feel confident that the correct decision has been made We have validated that you received the proper credits from the merchant on April 12, We appreciate the opportunity to review your concerns again; however, we consider this matter closedSincerely, [redacted] Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC
January 24, Mr [redacted] Complaint ID #: [redacted] Dear Mr***: I am responding to your submission regarding the restriction placed on your USAA Federal Savings Bank (FSB) debit card Our records show that your debit card was restricted on July 27, 2016, after potential fraudulent activity was noted That same day you contacted servicing to advise the FSB that you would be traveling and you validated the previous activity as authorized At that time the debit card restriction should have been lifted; however, a coaching opportunity was identified because the restriction remained [redacted] ***, of our staff, was unsuccessful in her attempts to reach you to discuss this matter; however, if you have any additional questions she remains available to assist you We appreciate the opportunity to respond to you Sincerely, [redacted]
September 3, Mrs [redacted] Complaint ID #: [redacted] Dear Mrs***: I am responding to your second submission regarding your deposit accounts with the USAA Federal Savings BankWhile we recognize that you disagree with our response, we feel confident that the correct decision has been madeNo new information has been presented that would warrant a change in our positionWe were unable to confirm any unreturned calls to you from [redacted] ; however, she remains available to assist youWe appreciate the opportunity to review your concerns for a second time; however, we consider this matter closedSincerely, [redacted]
[redacted] I am responding to your submission regarding your eligibility for new accounts with the USAA Federal Savings Bank (FSB) and issues with your online access I apologize that you did not receive a follcall in February 2016, as your request for assistance was misdirected To the extent allowed by law, USAA exercises the right to restrict website access and the opening of new accounts after the FSB has suffered a financial loss Based on your account history, your checking account was charged off in November due to an overdrawn balance lasting longer than consecutive days, and the joint youth savings account became inactive after days of non-activity The restriction with the FSB will be in place until June 15, If you are still experiencing difficulties logging into your account, please contact our Website Customer Support team at [redacted] [redacted] , of our FSB staff, was unsuccessful in his attempts to reach you by telephone If you have additional questions, he remains available to assist you and can be reached at the same number listed above, Extension *** We appreciate you allowing us to reply to you Sincerely, [redacted]
June 9, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding the reporting of your automobile loan to the consumer reporting agencies (CRAs)I regret any frustration you may have experienced [redacted] , of our staff, conducted a thorough review of your accountThe date was inadvertently captured by the system since $was credited to the account on March 14, 2017, to reverse the repossession feeAs Mr [redacted] confirmed, the loan was paid in full on April 23, 2015; therefore, a request has been submitted to the CRAs to reflect that date accordinglyWe ask that you allow to days for that information to be updatedHowever, the delinquent reporting will remain, as it is accurately captured Mr [redacted] , it is it is important to note that our core values of service, loyalty, honesty, and integrity are at the center of everything we doShould you have additional questions regarding these matters, Mr [redacted] remains available to assist youThank you for allowing us to reply to you Sincerely, [redacted]
March 7, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding collection attempts on a USAA accountOur records confirm that you filed an inquiry with the Consumer Financial Protection Bureau (CFPB) We will respond to the CFPB accordinglyThank you for the opportunity to replySincerely, [redacted]
[redacted] I am responding to your submission regarding your checking account with the USAA Federal Savings Bank (FSB)I regret any frustration you experienced as we strive to meet the needs of our entire membershipAccording to the FSB's Depository Agreement and Disclosures (DAD), which is provided to all account holders and is available on usaa.com, "if FSB suspects that irregular unauthorized, or unlawful activities may be involved with your account, FSB may 'freeze' the balance in your account and in other FSB accounts, without any liability to you, pending an investigation of such suspected activities." As such, an investigation was initiated, and your deposit accounts were placed in a credits-only status to prevent further unauthorized transactionsOn April 25, 2016, your account was placed in status and your access was restoredWe also enabled an additional level of authentication for security purposes [redacted] ***, of our staff, was unsuccessful in reaching you by telephoneA review of the account activity while it was frozen did indicate that the preauthorized payments were sent, and no late fees were assessed on the accountIf you incurred late fees with external third parties, please submit the documentation for considerationIf you have additional questions, Ms [redacted] can be reached at [redacted] We appreciate you allowing us to reply to youSincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***
November 17, 2015Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] :I am responding to your submission regarding your deposit account with the USAA Federal Savings (FSB) I regret that we did not meet your service expectations and apologize for any conflicting information regarding how soon an account can be closed after a deposit is received.I understand that [redacted] , of our staff, was unsuccessful in her attempts to contact you to discuss your account You requested the account to be closed on October 22, 2015, but we were unable to process your request until the deposit that posted that day cleared The account did not incur any fees after your request to close the account Our records confirm that your checking account was closed on November 2, Thank you for allowing us to reply to you If you have any questions, Ms [redacted] remains available to assist you and can be reached at [redacted] Sincerely, [redacted]
October 23, [redacted] ***Complaint ID #: [redacted] Dear [redacted] ***:I am responding to your submission regarding your savings account with the USAA Federal Savings Bank (FSB).Our records confirm that you authorized your addition as a joint account holder to the checking account ending in on June 12, The account subsequently charged off on December 31, 2014, for $ On September 17, 2015, your individual checking account ending in also charged off in the amount of $ As a result of the account mismanagement, your access was restricted On September 30, 2015, a deposit was received into your savings account and a portion of the funds were used to setoff the charged-off balances in accordance with the Depository Agreement and Disclosures (DAD) The DAD states, “You agree that FSB may, without prior notice or demand, apply or setoff the funds in your account (and accounts you own with others) at any time to pay any debt, whether direct or indirect, that you have with FSB, and/or any fees or service charges owed to FSB.” [redacted] , of our staff, was unsuccessful in his attempts to contact you to discuss your account Your savings account is in a status, and the funds are available to you If you have any questions, Mr [redacted] remains available to assist you.Thank you for allowing us to reply to you Sincerely, [redacted]
August 28, Mrs [redacted] Complaint ID #: [redacted] Dear Mrs***: I am responding to your submission regarding your credit card and your automobile policyI regret any frustration and inconvenience you have experienced [redacted] and [redacted] ***, of our staff, were unsuccessful in their attempts to reach you to discuss your concernsMr [redacted] reviewed your credit card offer and found that the percent interest promotional offer applied to balance transfers and convenience checks which posted to the account by August 31, As you are aware, the credit card was charged off with a balance of $6,and it was assigned to a collection agencyDue to the uncollected amount in the bank, a restriction was placed on your account preventing any new products from being establishedThis restriction did not apply to the renewal of the automobile policy that was in place at that timeMr [redacted] completed a thorough review of your automobile policyAs a result of your nonpayment cancellation history, your account was placed on pay-in-full status, requiring you to pay the full insurance premium when billedWe are aware that this can cause a financial strain on our members; therefore, we offer the option to establish automatic payments, which you completed on January 6, 2015, to avoid the pay-in-full requirementIn March and April 2015, an email was sent to notify you that our attempts to collect the automatic payments were declined by your financial institutionTwo subsequent emails were sent to advise the policy would be canceled if payment was not receivedOn May 6, 2015, the policy was canceledSince your account was restricted for new products due to the charged-off credit card, we are unable to reissue an automobile policy until the credit card balance is satisfiedMr [redacted] identified an opportunity with the collection of the $473.43, and as a courtesy, a refund of the $stop payment fee was mailed to you on August 20, Mrs***, thank you for allowing us the opportunity to review the matter and to reply to youSince a USAA error was not identified, we must respectfully decline your request to dismiss the credit card balance or to provide reimbursement for debt paid or lost wagesShould you have any further questions, Mr [redacted] and Mr [redacted] remain available, and they can be reached at [redacted] Sincerely, [redacted] Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDICThis is an attempt to collect a consumer debtAny information obtained may be used for that purpose
December 8, 2017Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding your deposit accounts with USAA Federal Savings Bank (FSB)Our records show that you previously owned a deposit account with the FSB in August that was charged off When you established your two new checking accounts in November 2017, funds in those accounts were used to pay the charged off balance As stated in the Depository Agreement and Disclosures (DAD), which you received when you opened your accounts and is available on usaa.com, you agree that the FSB may, without prior notice or demand, apply or setoff the funds in your account at any time to pay any debt, whether direct or indirect, that you have with the FSB You also made several funds transfers and deposited a check through Deposit@Mobile to your accounts Each of these deposits were returned due to insufficient funds The DAD states that the FSB will hold the funds for up to seven business days from the date of deposit to allow the deposited item to clear the paying bank These holds are placed due to your recent deposits having been returned due to insufficient funds If you maintain a history of no negative activity in all active accounts, the hold restriction can be removed There is no restriction on your ability to transfer funds from another financial institution There will be holds, however, on the depositsSandra Moreno, of our staff, was unsuccessful in her attempts to contact you; however, she remains available should you have any additional questionsWe appreciate you allowing us to reply to you Sincerely, [redacted]
June 19, Mrs [redacted] Complaint ID #: [redacted] Dear Mrs [redacted] : I am responding to your second submission regarding your account status with the USAA Federal Savings Bank (FSB)We responded to your complaint on June 10, While we recognize that you disagree, no new information has been presented that would warrant a change in our positionThe business policy previously explained is applied equally and fairly and includes no access to usaa.com for seven years from the date of the bankruptcy filing as the FSB did suffer an unrecovered financial lossWe appreciate the opportunity to review your concerns again; however, we consider this matter closedSincerely, [redacted] Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDICOther bank products are issued and serviced by USAA Federal Savings Bank
October 26, Mrs [redacted] Complaint ID #: [redacted] Dear Mrs [redacted] I am responding to your submission regarding a promotional offer from the USAA Federal Savings Bank (FSB)Unfortunately, [redacted] , of our staff, was unable to reach you to discuss your concerns and the requirements to receive the promotional creditAt your earliest convenience, please contact Ms [redacted] at [redacted] or ( [redacted] Thank you for allowing us to reply to youSincerely, [redacted]
February 27, Mr [redacted] Complaint ID #: [redacted] Dear Mr***: I am responding to your submission regarding your recent automobile loan paymentI regret the frustration this situation has caused Thank you for speaking with [redacted] , of our staff, who explained that a bank error occurred and confirmed the issue was resolved by a supervisor I understand that she also reviewed the process regarding third party payments, because Mrs [redacted] is not an accountholder on the loan If you have any additional questions, Ms [redacted] remains available to assist you We appreciate the opportunity to reply to you Sincerely, [redacted]
January 5, Ms [redacted] Complaint ID #: [redacted] Dear Ms [redacted] : I am responding to your submission regarding your checking account with the USAA Federal Savings Bank (FSB), and we regret any frustration you experiencedThe Depository Agreement and Disclosures (DAD), which is provided to account holders at account inception and available on usaa.com, governs deposit accounts and describes the hold policy associated with funds submitted through Remote Deposit Capture (RDC) services The DAD states, “FSB will hold the funds for up to seven business days from the date of deposit In some instances, funds may be available sooner than seven business days based on such factors as credit worthiness, the length and extent of your relationship with FSB and its affiliates, transaction and experience history, and such other factors as FSB, in its sole discretion, deems relevant.”In addition, during the Deposit@Mobile process, a message is displayed prior to the completion of the deposit to advise account holders of the length and amount of any deposit hold Since the message displays before the account holder submits a check for deposit, the account holder can decide to cancel the deposit transaction and deposit the check by an alternative method and/or make budgeting decisions before completing the deposit [redacted] , of our FSB staff, was unable to reach you to discuss this matter A review of your account determined that the hold was placed in accordance with the DAD and the RDC User Agreement and the funds were made available on the appropriate date If you have additional questions, MsRodriguez remains available to assist youWe appreciate you allowing us to reply to you Sincerely, [redacted] ***
July 12, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your second submission regarding your mortgage application process with USAA Federal Savings Bank (FSB) As [redacted] of our staff explained, the second application was cancelled at your requestThis resulted in discount points, equivalent to an additional cost of $4,It is important to know that the FSB adheres to all applicable banking regulations and to USAA’s core values of service, loyalty, honesty, and integrity, and your allegations of wrongdoing are unfoundedHence, we are unable to honor your request for compensation Mr [redacted] , you have not presented any new or additional information which would warrant a change in our decisionWe appreciate the opportunity to review your concerns again; however, we consider this matter closed Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:I spoke with a USAA representative and requested overdraft protection on my checking account.I never heard of having a checking that had overdraft protection that was lster closed.What was the reason?I would like tp request documentstipn of this account.Another issue was NSF fees were charged when money was available in the account and am still being charged fees with a balance of $1500.00.These pending charges have prevented me from closing my account.I would like documentation of each overdraft fee charged.I have had several issues with USAA.They should also have a record of me contacting them removing the from my Homeowners Insurance because my home was underinsured.If your goal is to rip off military members you have done a great job because I know I am not the only one.If you feel that $pf fees in one month isnt excessive your crazy!! Regards, [redacted]
December 20, Mr [redacted] Complaint ID #: [redacted] Dear Mr***: I am responding to your submission regarding unauthorized activity on your account Our records confirm that you filed an inquiry with the Consumer Financial Protection Bureau (CFPB)We will respond to the CFPB accordingly Thank you for the opportunity to reply Sincerely, [redacted] ***
June 8, Staff Sergeant [redacted] , USAF Complaint ID #: [redacted] Dear Sergeant [redacted] : I am responding to your submission regarding a misdirected payment from your deposit account with the USAA Federal Savings Bank (FSB) We regret any frustration or inconvenience you felt as a result of this matter, and your experience has been shared with the appropriate parties Thank you for speaking with [redacted] , of our FSB staff, who ensured your account was credited for both the $payment and an additional $to cover any late fees and interest assessed If you have further questions, Ms [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted]
September 15, Ms [redacted] ***Complaint ID #: [redacted] Dear Ms***: I am responding to your second submission regarding your disputed charge on your USAA Federal Savings Bank credit card We responded to your complaint on August 31, While we recognize that you disagree, we feel confident that the correct decision has been made We have validated that you received the proper credits from the merchant on April 12, We appreciate the opportunity to review your concerns again; however, we consider this matter closedSincerely, [redacted] Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC
January 24, Mr [redacted] Complaint ID #: [redacted] Dear Mr***: I am responding to your submission regarding the restriction placed on your USAA Federal Savings Bank (FSB) debit card Our records show that your debit card was restricted on July 27, 2016, after potential fraudulent activity was noted That same day you contacted servicing to advise the FSB that you would be traveling and you validated the previous activity as authorized At that time the debit card restriction should have been lifted; however, a coaching opportunity was identified because the restriction remained [redacted] ***, of our staff, was unsuccessful in her attempts to reach you to discuss this matter; however, if you have any additional questions she remains available to assist you We appreciate the opportunity to respond to you Sincerely, [redacted]
September 3, Mrs [redacted] Complaint ID #: [redacted] Dear Mrs***: I am responding to your second submission regarding your deposit accounts with the USAA Federal Savings BankWhile we recognize that you disagree with our response, we feel confident that the correct decision has been madeNo new information has been presented that would warrant a change in our positionWe were unable to confirm any unreturned calls to you from [redacted] ; however, she remains available to assist youWe appreciate the opportunity to review your concerns for a second time; however, we consider this matter closedSincerely, [redacted]
[redacted] I am responding to your submission regarding your eligibility for new accounts with the USAA Federal Savings Bank (FSB) and issues with your online access I apologize that you did not receive a follcall in February 2016, as your request for assistance was misdirected To the extent allowed by law, USAA exercises the right to restrict website access and the opening of new accounts after the FSB has suffered a financial loss Based on your account history, your checking account was charged off in November due to an overdrawn balance lasting longer than consecutive days, and the joint youth savings account became inactive after days of non-activity The restriction with the FSB will be in place until June 15, If you are still experiencing difficulties logging into your account, please contact our Website Customer Support team at [redacted] [redacted] , of our FSB staff, was unsuccessful in his attempts to reach you by telephone If you have additional questions, he remains available to assist you and can be reached at the same number listed above, Extension *** We appreciate you allowing us to reply to you Sincerely, [redacted]
June 9, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding the reporting of your automobile loan to the consumer reporting agencies (CRAs)I regret any frustration you may have experienced [redacted] , of our staff, conducted a thorough review of your accountThe date was inadvertently captured by the system since $was credited to the account on March 14, 2017, to reverse the repossession feeAs Mr [redacted] confirmed, the loan was paid in full on April 23, 2015; therefore, a request has been submitted to the CRAs to reflect that date accordinglyWe ask that you allow to days for that information to be updatedHowever, the delinquent reporting will remain, as it is accurately captured Mr [redacted] , it is it is important to note that our core values of service, loyalty, honesty, and integrity are at the center of everything we doShould you have additional questions regarding these matters, Mr [redacted] remains available to assist youThank you for allowing us to reply to you Sincerely, [redacted]
March 7, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding collection attempts on a USAA accountOur records confirm that you filed an inquiry with the Consumer Financial Protection Bureau (CFPB) We will respond to the CFPB accordinglyThank you for the opportunity to replySincerely, [redacted]
[redacted] I am responding to your submission regarding your checking account with the USAA Federal Savings Bank (FSB)I regret any frustration you experienced as we strive to meet the needs of our entire membershipAccording to the FSB's Depository Agreement and Disclosures (DAD), which is provided to all account holders and is available on usaa.com, "if FSB suspects that irregular unauthorized, or unlawful activities may be involved with your account, FSB may 'freeze' the balance in your account and in other FSB accounts, without any liability to you, pending an investigation of such suspected activities." As such, an investigation was initiated, and your deposit accounts were placed in a credits-only status to prevent further unauthorized transactionsOn April 25, 2016, your account was placed in status and your access was restoredWe also enabled an additional level of authentication for security purposes [redacted] ***, of our staff, was unsuccessful in reaching you by telephoneA review of the account activity while it was frozen did indicate that the preauthorized payments were sent, and no late fees were assessed on the accountIf you incurred late fees with external third parties, please submit the documentation for considerationIf you have additional questions, Ms [redacted] can be reached at [redacted] We appreciate you allowing us to reply to youSincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***