Roberts Heating and Air

On 09/03/2014, a furnace maintenance was performed on an
approximately 22 year old furnace.  [redacted] went out to do a
maintenance on the unit and found that unit was working but was very old and
that the cost of fixing different parts of the furnace would be slightly less
expensive than...

replacement.  No paperwork what so ever indicates that Wes
stated that there were failures in the heat exchanger.  He gave Straight
Forward Pricing on replacement options and the client accepted and signed the
paperwork and gave payment information to [redacted] at that time.  
Two days later on 09/05/2014, our technicians went out on site to
start the tear out the existing unit so that on 09/06/2014 the new unit could
be installed.  At that time the client decided not to go forward with the
install.  [redacted], Robert’s Operations Manager, was in contact with
the client and stated that our company had performed work and spent time
and money on the job for the client.  [redacted] stated that he would have to
speak with the owners to confirm any refund and that it might not be the full
amount because work was performed and authorization has occurred.
After reviewing all of the work and speaking with the appropriate
individuals, Roberts Heating and Air refunded the full amount of $5400.00 and
did not charge anything to the client.  The original charge to the card
was processed on 09/04/2014 at 4:15PM and was batched with next day
funding.  Bank records indicate that no money was received from [redacted]
until 09/05/2014 which is after work had started.  The client was in
contact with [redacted] several times between 09/03/2014 and 09/06/2014 with relation
to equipment options, pricing and timelines.  We also followed the clients
request and reinstalled their old furnace. 
A second opinion is always encouraged to our clients, however, a
second opinion does not necessarily mean that the opinion given by Roberts
Heating and Air is incorrect.  It is unfortunate that this client
experience turned out in this way.  As to date all money has been received
by the client and was refunded on 09/11/2014 3 business days from the client’s
concern.

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
I just want to be sure that there is follow through.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  The entire response is a complete fabrication.  I spoke with John (who was represented as part owner when my job was bid) on November 15, 2016.  John stated that he was not paying any, and I do repeat ANY, of the electrical bill to [redacted].  He had no intent of keeping us as valued or any other kind of customers. This was just to keep up pretenses with you as the Revdex.com.  John also stated that for legal reasons that I should know he no longer had ownership in the company. This company knew full well that they hired and instructed [redacted] on how to install my air conditioner. As a homeowner and housewife, I have no idea how to install anything electrical unless it plugs into an outlet.  I had no idea that an air conditioning job came without hooking up electricity. Who ever heard of such?I have text messages from Wes (part owner at the time of my job's initial bidding) that he did indeed "eat" a $1,700 bill for electrical as it was included in my air conditioning but yet [redacted] never got paid and Mr. [redacted] said he was never hired.  Devin (job supervisor) spoke with [redacted] in my presence stating that "per Bart" they had decided to hire [redacted] due to the fact that [redacted] calculations stated that my existing panel in the basement would take the load of the electrical.  Devin stated that their electrician, Mr. [redacted] said that he did not know how to connect to the existing panel.  I did not decline to use Mr. [redacted], this instead was a call made by Robert's Heating and Air at the direction of "Bart."  I found out when filing this complaint that "Bart" owns the company. I have text messages and calls from both Devin and Wes' respective cell phones.  They each, offered us as customers their personal cell phones assuring us of the companies integrity and their personal guarantees that our job would go smoothly just as the original owner Robert did, of Roberts Heating and Air.Due to these facts we have filed with Small Claims Court and subpoenas will follow if this bill is not paid by January 30, 2017 when all facts are to be presented and this case will be heard.[redacted]

We have contacted Mr. [redacted] and apologize for not getting this issue resolved with him sooner. He said he was okay with us completing this job. We have since ordered the part, it is in and we and have left several messages for him to schedule a date and time that we can complete the job....

As soon as we hear from him, we will get this job completed.

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Roberts Heating and Air does have a Master HVAC license through the State of Colorado.  At the time we were unaware that the [redacted] of [redacted] added a Gas Line and Pipe Fitting test to continue work in [redacted].  We currently have taken the steps towards getting this test passed and updating...

our status with the [redacted] of [redacted].  We are willing to pay for the fee mentioned by the client associated with this issue.  We do require proof of the fees and what they are based off of.  We look forward to getting this resolved quickly.

We are mailing this client a refund check in the amount of $129.00 today and our Service Coach has addressed this complaint with our technician.

Complaint: [redacted]
I am rejecting this response because:  An installment plan wasn't a part of the original agreement.  When can we expect the full amount to satisfy this complaint?  A check for $500 was received on 5/11/15.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I still am not getting what I need and paid for. Here is the text of the email I sent back to Cindy W[redacted]: Thank you for the invoice. This is what I needed.  However, with the sign-offs, we appear to be no further than where we started some months ago.  The only sign-off that is acceptable to [redacted] County is the one for plumbing.  Mr. L[redacted] does NOT show up as a licensed mechanical (heat/HVAC) contractor in [redacted] County.  The letter from your electrician in not even on the proper form, and his comments about not being able to see the installations is due to the delay on the company’s part to get some there to inspect. I had informed your company about the timeline, but that didn’t seem to matter.  Even after setting a time which was after reconstruction was to begin, it was delayed again!   Further, you did not use the required form for the electrician, nor is it notarized.  At this point, we need to bring this to a conclusion.  I propose that you refund my fee of $699 for the preventative maintenance plan (that I never received any info on) and I will use that money to get contractors myself as it seems that it is unlikely that your company can accomplish the tasks. I just wish your company was upfront about your capabilities at the beginning so that we did not have to endure this mess.
Regards,
[redacted]

We are more than willing to refund the full amount of the Maintenance Agreement which was $1,134.00. If they would like to send us a bill for damages done, we can discuss repayment of those expenses. We are not willing to pay for another company's work that we were willing to do. [redacted] tried to...

contact management at [redacted] and never received a call back.We are very willing to work with them on this issue and come to a mutual resolution.

Complaint: [redacted]
I am rejecting this response because:  The original repair invoices were sent with my January 9, 2015 letter.  I will forward the estimate for the broken water lines this week.  Please note the boiler drains in this estimate are being added at our request.  I was never contacted by anyone from Roberts Heating and Air following the original complaint nor in the summer when we had problems with our [redacted] unit.   I do not trust any work they would do given what's happened in the past so I do feel they should pay for the work from another company.  I am certainly willing to negotiate the repair costs, along with the refund for the maintenance contract.
Regards,
[redacted]

Thank you.  This is an addendum to my complaint just submitted.  The graphic files were too large for the form.  
Here are the dated photographs to prove that Mr. [redacted] did not install vent covers on the two open ducts in the basement. [To see the date the pictures were taken,...

right click on a photo.  Then left click on Properties on the drop-down screen. The date will show on the next screen.  You can see that it was after we spoke with Roberts Operation Manager on 30 June and shows that nothing was done.]  
[redacted]
[redacted]
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[redacted]
Sincerely,
[redacted]
[redacted]

[redacted]
[redacted]
[redacted]
[redacted] 
[redacted]I was able to open the message today!  I need to point out that I was never given an estimate by Roberts Heating and Air regarding repairs.  They claim they provided this estimate on 11/11/14 and on that day, I was at a meeting in Denver.  The service technician talked to [redacted] on this date and said he did not know what was wrong with the unit and would get back to us.  His initial reaction was that a new [redacted] unit would possibly be needed.  It is also significant to note that Roberts’ claimed to have faxed an estimate in May 2014 to fix the [redacted] unit.  As noted in my original complaint, the estimate was never received and they called back approximately 2 months later to check on the unit.  It is very disconcerting that this business appears to be falsifying information.Thank you.[redacted] of [redacted] County1620 42nd StreetEvans, CO  80620970-506-9550“Bringing Pets and People Together in Our Community”e[redacted]countyhumane.orgwww.[redacted]countyhumane.org

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

We are mailing a check out today for the remaining balance.