Rockaway Chrysler Dodge Jeep Ram

Here is the problem: When the amount is disputed, it cannot be returned, as my client no longer 'has' the money.If you'd like us to allow the dispute to go through, we canBut at this point, neither party has the money and both are disappointed that they cannot move onLet me know if you'd like us to simply allow the dispute to go throughThat permission would include the understanding that the Revdex.com complaint has been resolved with that actionThanks, Eric K***Compliance###-###-####

[redacted] complaint has been resolved Please see attached release to verify same Thanks for your assistance in resolving this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

We simply need current mileage of vehicle to cancel warrantyIf there is a loan for the vehicle, the bank will be sent those funds on the customer's behalfPlease email me to request same at : [redacted] Thanks, Eric K***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] They had no right in the first place to charge the card without the paper work being filled out and a deal being madeWe HAVE NOT received a reimbursement from Jeep as of yet, and we have been forced to put a dispute in with our credit card company so that they are able to help as wellThis is getting ridiculous, it has been close to weeksAbsolutely unacceptable, and unprofessional In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] What do you mean they no long "have" the money? We paid 1,to this dealer and received NOTHING in returnThat was the "down payment" on a vehicle that was never received and no paper work was filled outThis is so unacceptableThey need to refund the money by tomorrow or my lawyer will be dealing with it instead of mePeriodJust WOW In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I still do not agree with the merchant because the smell is still in the car , I carefully reviewed the invoice and it does indicate that they took everything apart ( rear seats ) and hvac to clean the unit However the odor is still in the vehicle I wanted to be clear so that there aren't any issues Also when I dropped the car off I went back to work and claritizia called me with a quote 68o I told her ok do the job because I was desperate and without a vehicle that I need to get my kids from school After I called my husband I quickly called back and claritizia transferred me to victor who was very rude He said that he would charge me 4oo even if I decided not to do the job because they already started taking things apart in the car ! I told him I wouldn't pay 4oo dollars for nothing and that I will not pay ! He replied with oh yes you will ! So I was upset and at work could not argue and told him to work with me He knocked off an hour of labor and charged me 58o total to do the job ! After picking the car up and driving a few miles the odor was still there So now I am out dollars and still with the same problem ! I don't want to give any misleading info this is what has happened ! I can text a pic of the invoice to confirm Thank you *** *** *** *** ***

PLease be advised that we would appreciate some sort of proof that the money was provided, in the amount claimed. A handwritten receipt, a repair order, an ATM receipt or proof from day of original repairs would be helpful and can be provided to me, as the compliance officer, at my fax:
###-###-#### or scanned and emailed to my address at ***. We have no reason to disbelieve the claim and are investigating the employees involvedWe will also provide a release to be signed before a check can be provided as payment. Thanks, Eric K***Compliance###-###-####

*** ***:
As the compliance officer of Rockaway CDJR, I am disappointed that this clearly erroneous advertised pricing ever reached the publicIt is even more disheartening to know that there was even one consumer that may have been mislead by the errorFor this, I
am deeply apologetic. The above being said, there is simply no way to provide said vehicle for that priceIt is, without question, a clear mistake, not an attempt to confuse, defraud or otherwise mislead the publicI'm certain that our General Manager would be pleased to grant an amazing discount on this, or any other vehicle in inventory, as a THANK YOU for bringing it to our attention. It is simply not reasonable or credible to expect a retail organization to sell an item at 10% of its MSRP
Again, the offer above stands and I look forward to your reply
Regards,
Eric K***

Please be advised that Rockaway CDJR and the Customer are discussing a resolution of the matter
I hope to have an update of same shortly
Thanks,
Eric K***
Compliance

Please be advised that we are re-checking our recordsI have been informed that a refund had been processed already
We will address as quickly as we canThanks for your help in pointing out this issue
Regards,
Eric K***
***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Here is the problem: When the amount is disputed, it cannot be returned, as my client no longer 'has' the moneyIf you'd like us to allow the dispute to go through, we canBut at this point, neither party has the money and both are disappointed that they cannot move onLet me know if you'd like us to simply allow the dispute to go throughThat permission would include the understanding that the Revdex.com complaint has been resolved with that action
Thanks,
Eric K***
Compliance
###-###-####

Please be advised that we are re-checking our recordsI have been informed that a refund had been processed already. We will address as quickly as we canThanks for your help in pointing out this issue. Regards, Eric K*** *** ***

Please note that, according to management at the dealership, a check for $was issued as an 'accord and satisfaction', resolving this exact complaint
If there's any issue with the above, I can be reached at *** to discussI have enclosed a file copy of the
check issued.
Regards,
*** ***

Please be advised that Rockaway CDJR and the Customer are discussing a resolution of the matter. I hope to have an update of same shortly. Thanks, Eric K***Compliance

Please be advised that I have investigated the matterSimply, our sales staff made an error in calculating *** *** lease terms. As a result, the down payment was actually too large (or, more correctly, the loan amount too small to qualify for all funding qualifications.) At this time,
the bank refuses to fund or honor the deal itselfOur proposition was to refund the amount that the monthly payment increased, to the dollar, including any interest over time: we have a check ready to give back for the exact amount the payment goes upPayment she signed for on 6/**/2016 was $168.62/month with a cash down payment of $(this contract will not get funded)New contract is for $198.46/month with a cash down payment of $We have a check cut for $1,to reimburse her for the $difference in payment over the month lease We apologize for the inconvenience, but do require the assistance of the customer to resolveMrRamzey R*** (General Manager) is available at ###-###-#### to discuss and arrange, anytime

I went to this dealership JUST to take a look at the Jeep Grand Cherokee Altitude, as a first time buyer I did not have too much experience on this fieldSo, as soon as I walk in, one of their salesman (I'll reserve the name) approached me and offered me his helpI told him I was there just to look at the Altitude ONLY, I was not ready to make the purchase yetI told him many times, I don't want to see numbers on the vehicle, or run my credit until I'm ready to make the purchaseHe asked me what would I like to do when I'm ready, Finance or LeaseI told him I was not sure, I was open to both
Long story short, he offered me a test drive on a Laredo EWhich he said it was the same as the Altitude (not really)I said fine, I can test drive itHe came with a piece of paper to write down my information and requested a copy of my driver licenseBE VERY CAREFUL, that piece of paper is going to ask you for all your personal info, including your SS#, once they have that, that is it, game over for you After I came back from the test drive, I found out they ran my credit, he claimed it was a soft pull only and it would not affect my creditHe said they did it just to give me an idea on the numbers
I was really upset that they ran my credit without my authorizationThey gave me an estimate on the Laredo E, which was as much as I found for an Altitude somewhere elseRight now I'm paying less on a Altitude I bought at another dealership, than what Rockaway Chrysler Jeep quoted me on the Laredo ETHIS IS A SCAM, THEY WILL RUN YOUR CREDIT WITHOUT YOUR AUTHORIZATIONDon't waste your time at this place, they will give you the worst deal you can getthey will RIP YOU OFFVERY UNPROFESSIONAL SERVICE

*** ***: As the compliance officer of Rockaway CDJR, I am disappointed that this clearly erroneous advertised pricing ever reached the publicIt is even more disheartening to know that there was even one consumer that may have been mislead by the errorFor this, I am deeply
apologetic. The above being said, there is simply no way to provide said vehicle for that priceIt is, without question, a clear mistake, not an attempt to confuse, defraud or otherwise mislead the publicI'm certain that our General Manager would be pleased to grant an amazing discount on this, or any other vehicle in inventory, as a THANK YOU for bringing it to our attention. It is simply not reasonable or credible to expect a retail organization to sell an item at 10% of its MSRP. Again, the offer above stands and I look forward to your reply. Regards, Eric K***